I don't usually leave reviews, but I won't be giving this shop my business again…read more This started back in Fall 2024 when I brought my bike in for a full tune-up. It came back looking great, tight brakes, true wheels, smooth shifting. I was happy to pay the $185. I stored it for the winter and looked forward to riding it in the spring. When I pulled it out in the spring, the rear tire was flat. I wasn't sure how it happened since I hadn't even ridden it, but with a big bike trip planned in July, I wanted it fixed. Visit 1: In June I brought it in for a tube replacement. I paid $24 for a new tube and labor. The staff, mostly younger employees, were joking around and not fully focused. I overheard one say they nearly blew the tire by leaving it hooked up to the electric pump too long. By the time I got home, the tire was flat again. Visit 2: I returned a few days later. They said the tire liner was the issue, so I paid another $24 for a new liner, another tube, and labor. Again, they nearly overinflated the tire -- one employee even joked, "That was a close one." Once again, the tire was flat when I got home. Visit 3: This time, they said the liner had shifted and exposed a spoke, which punctured the tube. I offered to just buy a new wheel, but they said it wasn't necessary and they could fix it. I left the bike overnight and told them I'd only pick it up if the tire held air. The next day, it didn't. They did more work, sanding spokes, and eventually got it to hold air. But when I picked it up, the wheel was no longer true and rubbed against the brakes -- and I still hadn't ridden the bike once since I got the full tune up in the fall. At this point, I was frustrated. I told them to just put on a new wheel -- but I wasn't paying full price since the damage clearly happened in their shop. I'd already spent over $200 and still didn't have a rideable bike. Visit 4: The day before my trip I paid $91 for a new wheel and labor and took the bike home. The next day, while loading it onto my car rack, I saw that now, the front tire was flat. So either they swapped the faulty rear tire to the front out of spite for me asking for a discount, or they made the same overinflation mistake again. I cannot trust this shop to do basic repairs. After spending over $300, the bike was never rideable and I had to borrow a bike for my trip. I'll be taking it elsewhere to fix the front tire. I'd strongly recommend finding a more professional, reliable bike shop.

I have been a customer here for years, and they consistently impress me…read more The staff is knowledgeable and friendly, and there are times when the advice they give me ends up preventing problems that would result in them performing a service on my bike, which is a rarity with a lot of businesses. But they are really passionate about bike riding, whether you are a casual, recreational rider like me or a serious road warrior. They can relate to you wherever you are in your biking needs, and it's such a valuable resource to get answers to questions or having your bike worked on, or to purchase a bike, helmet, really anything you need for safely riding.

I brought my bike in for a tune up in the morning and Bob said he would get it road ready by the…read moreafternoon. I am very grateful - Rabbi Daniel

Been a customer for over 20 years. Bob the owner knows his stuff and has tons of experience and…read moreknowledge. This is a real bike shop; not something with fancy lighting and displays and a kid behind the counter who works there part time. If you want knowledgeable advice and no upsells, Bob is the guy who will get you rolling.

I was referred to this shop to have an electric bike that needed a new brand of brake installed…read more When I came in they said sorry we have an email circulating from some organization group of dealers saying not to help people with bikes that were sold by Leckric. They said it was because Lectric didn't have insurance and they didn't want to be responsible. I called back the people doing the recall for them and asked questions from their insurance broker (Sedgwick) and they said they do have product liability insurance and they have paid out on and hand full of claims and that is why they have a voluntary caliper recall. They even shared the details of the 3-4 claims entailed, Maybe the woman I spoke with was at store was misinformed but I did get the feeling it was a bit of collusion among local bike shops to not help anyone that didn't buy their bike from them but we're specifically singling out Lectric whom I feel makes a pretty good e-bike. I have 3 of them over 4 years. I support any business to make the decision to refuse service but believe it is a short sighted decision. Don't you think I would share my experience with neighbors and friends in the area. Have you ever heard of a mechanic saying well I didn't sell you the Toyota so I am not going to repair it. OK so here is the good news and hopefully helpful to the others that had gone to the shop and told they are out of luck. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful. I even asked him by phone if he was sure he would do it before I got in the car again. He said of course. We do repairs on bicycles and e-bikes. I could understand if they didn't have parts or we're not familiar with the electronics oven specific E bike, but this was just replacing a brake caliper and electric had sent me a brand new namebrand part. I would definitely go to pedal power as they stick by you even if you didn't purchase your bike from them. I will definitely buy anything bike related in the future from them because they see business as a long term relationship. I am sure they would even repair any bikes sold by bicycles East should they go out of business. Isn't that the way it should work? Electricians work on houses they didn't build, plumbers work on plumbing that they did not install, and again I'm all for companies, making a profit. Just decide what dollar value it is worth to do it and let the consumer choose whether or not it's too high or not. The first shop I gave 2 stars because he seemed to feel bad for my situation (Main Street in Glastonbury) but this place - Bicycle East - seem to feel vindicated that they would not do it.. Very Short sighted .. so that is why 1 star. I will save you from even having to search.. Go to this place https://www.pedalpowerct.com/ (Vernon Location) near Reins Deli and you can grab a sandwich and or visit Costco who is nearby while you wait.

Great shop all around. I've been a customer for over ten years. The owners are good people, their…read moremechanic Nate is knowledgeable, skilled and a really nice guy. The vibe in the shop is not hard sell, they are open and honest and make good suggestions. They do rides out of the shop, some clinics, indoor rides and stuff during the off season too so you know they are into the community. String recommend.

I have been to this shop before to have 2 different electric bikes that was purchased while I was…read morein California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had service 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back but no promises. That sent me down the street to another place who I will post a review. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed. I will post the other review with the second shop as well. I gave them 2 stars because I feel that they at least may have helped me but I don't want to beg for someone to service a very easy install that took 30 min.

What a great crew and shop!!! I purchased my new Specialized Roubaix today, and had nothing but…read moreOUTSTANDING customer service with Charlie as well as the owner Keith. Charlie took me through several brands and models on my first visit, and set me up with a list of bikes to try. A few days ago when the weather was cold, and dank out and rather dreary we rolled in to try them out. Such a happy to help crew, while I took a bike out, they set the next one up and had it ready for me to take it out next, and so on. I was so thankful it cut down on the over all outdoors time that day, glad they didn't mind the cleanup.... I avoided every puddle I saw fellas So with that in mind I narrowed my choice down to 1, but I still had 2 more bikes to ride elsewhere..... so I chose to wait instead of leaving with it that day. I called this morning and they had their bike fitter there as well as a full staff ready to meet mine and fellow customers needs and zero wait!!! I was fitted quite proper!! From the well educated and completely patient staff to stocked shop these guys are top notch!!! Can't wait to try a group ride with your crew at least once, but I'm sure I'll see you on Strava!!! Thanks again!!!

Matt did a great job tuning my Wheeltop (road) setup. Professional level knowledge and fast…read moreturnaround at an excellent price. Highly recommend!!

Great place. Very knowledgeable. Extremely helpful. But the hours are horrible! Maybe they haven't…read morehired their spring staff yet, but it would be nice to be open on Sunday and Monday.

Was sold a gift card only few weeks before they closed up shop with no warning at all. Had no issue…read moretaking money for gift card knowing they were closing up shop. Would not trust even if they did re open.

Sold gift cards that they will not honor. This has happened to other as well. Did not care at all…read moreto make it right. Left many kids disappointed.

New customer , excellent service Brian was very helpful. The shop has something for everyone. Just…read morebought a Pivot Shadowcat from these guys ! If you are local this is the place to go.

Airline bikes replaced my chain, gears, gear shift and tuned the bike up. Very reasonable price…read more They explained everything. Friendly and knowledgeable people!

Biggest selection of bikes in Connecticut hands-down, best colors by far!! Super great service…read morestore is very clean! C a bike u like and they will have it outside for a test drive ASAP !! 3 BIG parking lots to ride through & really get an experience of the bike, u will be buying! Prices seemed reasonable as far as "Tariffs raising the prices of everything" I assume bc these bikes were here before "the tariff hit" SMH written 4/2025 All the workers here were really nice, very helpful!!

Visited for skateboarding supplies. Had lots of bicycle and riding gear. Well sorted shop.read more

Great work, excellent communication and they finished ahead of time! Thank you! We will be back!read more

I have been coming to this store for all of my bicycle needs for over a year and these guys are…read morephenomenal. Keith, Jacob, and Ian, along with the rest of the crew have always been the best. they are constantly attentive to my needs and they do work in a timely fashion. Couldn't be more appreciative of their professionalism.