Great selection of clothes, shoes, hats, bags, etc for all four seasons! Staff is available to help but not overbearing. Great quality clothes and gear, so you may pay a little extra but the staff lasts a long time. Check out the yummy treats near the checkout area, highly recommend the chocolate covered blueberries! read more

I love LL Bean! It's a staple amongst us New Englanders! The associates at this location are usually very helpful and during my last visit it was no exception! I was looking for a certain inseam in a certain pair of jeans and the associate asked me if I needed help and looked up the inventory and found their to be 1 left in the store. After several minutes, he came back with the right sized item and I was able to try it on and make my purchase! read more

Busy but well stocked Bean store, right near downtown Hartford! With just about everything you would need for a trip up to the Cape to the White Mountains, LL Bean has much to offer. There's a lot of home goods, fun clothing, Bean Boots (of course!) and camping gear. They have a great return policy and the staff here was friendly and helpful. It was packed for the holiday season, but that's because everyone knows about their great products and quality. Love my new windbreaker and all the gear I've gotten from them over the past thirty years. read more

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My family has gone to both locations for a long time. We are always greeted by name with a smile. That is a huge perk of a family owned business. Recently, I needed to change my setting for my diamond. We found one ring in East Longmeadow and the other in Chicopee. They made the process easy and stress free, on top of being affordable! I never imagined this would be on my finger! read more

L.L.Bean - My original diamond reset in this incredible setting. - Outdoor Gear Near Me - South Windsor, Connecticut

I purchased a high end nightgown from Bean. Not only is it outsized, (which no one bothered to mention to me until after the fact. Of course). The night gown has no pockets, so is basically useless to me. I might as well shop somewhere else. Btw. 3 stars is me being generous! read more

It's a cool store to browse. Lot's of creative outdoor equipment and accessories are available but it is insanely expensive. I don't understand how they're so many people walking out with huge shopping bags. I feel like so much of the items are overpriced, but.. I'll give credit where credit is due and say that some items I saw (clothes) looked like it was a good quality and made to last. My mom did buy a clearance item, plus they had a storewide 15% off deal going on so she got a really good deal. I feel like this is probably the only time it's worth shopping here. They gave her a $10 off coupon and I went right back and used it to buy myself a beanie $30 for a beanie, but it was so cute and warm, that's how they get you! it ended up being almost 50% off because of the additional 15% off. I'll tell ya, I'd come back, and like I said; only buy clearance. I just can't see myself paying retail here. Customer service was great, there was one girl working there that said hi to me like 4 different times and asked if I needed help; very attentive, very good service. read more

We love LLBean stuffs. There is no LLBean in West Coast, which is sucks. Whenever we go to CT, we ended up buying lots of goodies here. I love their tote bags. If we have more times in CT, we drive to Freeport, Maine. There's bigger LLBean which opens 24hours. There's Cabela's in Hartford also, which is more interesting shop to look around. These two stores, you can't compare to REI or other outdoor shops in SoCal. These are serious outdoor stores existing for a long time, though not in West Coast. Free monogram with LLBean Visa customers is a wonderful service. They even ship free to your home. How cool is that! read more

One can usually find great products here( clothing, shoes, seasonal items. Quality is usually good, ( long lasting) but $$$, I do wish, they would order more small sizes ( men & women), staff, ( can be busy:weekends) but accommodating. Still have great return policy ( changed as people would take advantage). Aside from clothing, sports items ( limited), can be ordered. If one ever gets a chance to go to main store ( Freeport, Maine) it is an interesting experience, old boots can be fixed. A nice experience. Thank You read more

One of the few locations in CT you know you're going to have to spend money when you come to Evergreen Walk and L. L. Bean. Usually I'm here to just walk around and warm up on these cold days with my dog as this is one of the places that they allow leashed dogs into the store but I'm always fearful that with all the wood there, my dog will do his business nearby. Fingers crossed so far. The workers are use to the pets coming in even if I'm still in the process of being comfortable with it. The store is large having different sections for women, men, children, and shoes along with other sections. Which brings me to my most recent time I was here. I came here with sister to exchange and return her shoes utilizing the lifetime warranty. What should have been a quick exchange turned into a pretty long time in the store as we were sent from the register to the shoe department to be helped there. As we sat and chatted while waiting for a sales associate help us we noticed that there were very few people in the store on Saturday morning around 10am when they opened yet those that were shopping had two associates helping them while we were waiting. Gave my sister time to look for the shoe she wanted and with her already knowing the size she wears it should have been quick. For her not so much but for me and my dog we were happily entertained. I can only imagine how this place is when it's busy, I personally am looking into a more professional laptop bag but I'll get it online instead. read more

If you are a avid out door woman this IS NOT THE PLACE. To shop if you are over a size 10 then don't bother wasting your time trying to find clothes that fit. I tried to purchase women's wading shoes....I was told " we don't carry them but we can order them" I personally want to try them on before purchasing. I tried to buy women's waders. ... I was told " we don't carry them but we can order them" again, I personally want to try them on before purchasing. They have a fishing section that doesn't carry enough items to put together a starter kit for someone. I tried to buy 5 different items of clothing. All they had in the items were extra small and small. When I mentioned it to the clerk I was told " we don't carry them but we can order them" again, I personally want to try them on before purchasing....you get the story. She then basically reprimanded me in a school marm voice and said this was because of all the on line shopping. She told me I should try the men's section. I was so angry with that ignorant comment. Frustrated, I walked out the door and drove to Orvis, had to pay a bit more money but was able to try on both waders and boots, women's fishing pants and shirt and make a purchase of which I was very happy with. read more

if you don't know what LL Bean is, you probably don't need to go to here. Standard consumer outdoor gear, nothing too over the top crazy at this store, its not the maine flagship store or cabela's .. i have bought many coats here over the years (what's it been, 4 or 5 years since it opened?) and they are all still standing strong .. LL Bean sells super quality stuff and stands behind what it sells. canoes, kayaks, camping, biking, shoes, sweaters, coats .. all that and more. it seems the focus is more on the clothes lately, and they seem to have added a big fishtank in the store (to be more like cabelas maybe?) read more

I agree with other reviews regarding wear and returns. I bought a pair of flannel lined leather slippers, after a few months the flannel wore through and was torn. I was told that this is normal wear..... I responded with worn through flannel in a few months is normal wear? terrible! read more

Over priced and most products are manufactured from third word countries. You can get same or better quality from another retailer. I would not recommend buying anything from them! read more

I feel that being from New England and LL Bean go hand and hand. How many of us New Englanders of a certain age *cough* *cough* remember lugging one of their Lifetime Warranty back packs to and from school. But as many of us know L.L. Bean is so much more than back packs. However, unless you reside in Maine - you probably bought most of their products through their catalogue. Luckily the L.L. Bean has solved this problem for central Connecticut Nutmeggers by opening up a pretty sweet store in South Windsor next to the Shops at Evergreen Walk. A stand alone store - this location provides everything that an outdoorsman (or woman) might need. Camping supplies - Check Stylish clothing - Check Hiking boots - Check Coats to keep you warm during those cold New England nights - check All of the items that L.L. Bean sells in their store are high quality and they even carry some other reputable name brand apparel and equipment. And all easily located throughout their store or by asking one of their very knowledgeable employees. I have no problem buying items on line, but sometimes it's just nice to try it on in the store without having to wait for it to arrive on your doorstep. And even if you purchase something and decide it's not for you - L.L. Bean's return policy is very hassle free. It's a win win all around. read more

A great company and this location is huge with a great selection of clothing and gear. I have bought everything here from Duck Boots to Slippers and Fishing Gear. They absolutely stand by their products and there is never any hassle when you make deal with customer service. If you need to return a product have the confidence to do so...they are wonderful! read more

Staff was exceptional, informative, helpful and friendly. My friends and I were amazed by the 5 star service we received by the staff. The store was very well kept and organized as well. Was also impressed that staff was not pushy to buy products, just very motivated to help you with your needs. Would recommend and I will be back. As a Mainer that frequently visits the Freeport store I was very impressed. read more

This store is horrible, customer service is non existent and what's worse is they do not honor any of the warranties stated on the corporate website. I was a loyal customer for 30+ years. Thanks to this store I will NEVER buy from LL Bean again. Purchased moccasins that ripped at the seams within one month. I was told since they were worn outside they could not exchange them? What? They are made to be worn outside of the house! read more

Huge LLBean fan however the majority of the employees made our experience so unenjoyable we left empty handed. While shopping around this location before Christmas, I brought my 6 month old 25 pound mini golden doodle. While she is quite energetic, we have been training her (as any dog owner does). A fellow customer came to pet her and she barked a bit from excitement. An associate came to us and said that while they are dog friendly if the dog continues to bark we will be asked to leave because "not all customers enjoy it". We diligently continued to train her and the same associate followed me around the store waiting for my pup to let out a bark to ask us to leave. I felt extremely uncomfortable and will not be shopping at this location again. read more

Horrendous employees with attitudes every single time ive gone in. Why i go in? I have no idea. The XL gloves are the biggest they have and i couldnt get it on my hand. Then for some strange reason beyond my comprehesion the employee thought i was bragging about my hand size when i asked if they had bigger gloves. SO WEIRD and pathetic. Its really sad how poorly stocked stores are these days. read more

I absolutely love this place! I give the ladies at the register credit for handling returns, now that the return policy has changed to 1 year with a receipt. While in line, I witnessed a couple of people trying to return the lady's moccasins and getting a little heated as they were told of the new policy, but they (employees) handled themselves graciously! My resting bitch face would have made an appearance. That's why I could never do retail. I give everyone in the industry mad props! read more

Merchandise is overpriced, which was somewhat forgivable when the return policy was satisfaction guaranteed. I tried to return 3 shirts today and even with online receipts they denied the returns. These were from before the guarantee change, but no matter -- they were deemed "normal wear" even though all three had ripped elbows. Last purchases here. I'll pay 1/4 to 1/3 the price somewhere else and not rely on LL Bean's return policy that doesn't allow returns. read more

If you were born and raised in New England, and don't know who or what L.L. Bean is, WHO are you?! I remember as a kid when my mom would used to buy things from their catalog. A number of years ago, they opened this location in South Windsor, CT and I was ecstatic. With only two other locations in CT (Danbury and Orange) this was easily the closest to home. If I was ever unsure of sizing, I'd easily take a ride to this retail location to double-check and confirm. In our family, amongst my friends, and in our community - L.L.Bean, Inc. has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for over 100 years. Founded in 1912 by Leon Leonwood Bean, the company began as one-man operation. Today, this privately held, and family-owned company still offers free shipping, no minimum order, no end date as well as an unbeatable return policy: "If your purchase isn't completely satisfactory, we're happy to accept your exchange or return at any time." How awesome is that? I'm proud to support local, and I enjoy knowing that many items are made right in Freeport, Maine. From my Bean Boots, Hunting Boots, down jackets, socks, backpacks, hiking gear - I can't recall a time I have ever been unhappy with or upset about the quality of craftsmanship or level of customer service I have received here. Though this location isn't as nearly as large or extensive as the flagship store in Freeport. The South Windsor location is comparable to that of the Danbury and Orange stores. Whether it be quality clothes, or serving your camping/hiking needs, stop by LL Bean and see what the rave is all about! read more

I have read a lot of good views about LLBean but personally, I don't like this place. My son has been having this backpack for 4 years and the strap was starting to tear off. I bought a new one for him and asked if they can repair the old one. I totally understand not every store handles repairment and it doesn't make sense moneywise to ship any product back and force for that purpose. However, the attitude of the crew was like, "Oh, you can take it to a shoe repair" or "If you think you're not satisfied 100%, you get a replacement" Com on, I don't want to claim it was not satisfactory. She could have explained the policy more kindly and nicely. That's why I buy only a couple backpacks and lunchbags. I rarely think of getting any other items nor would I recommend this place. read more

I used to live within an hour's drive time of the L. L. Bean flagship store in Freeport, Maine. This outlet is not, of course, as comprehensive or overwhelming as that, but it's great for getting a closer look at some of Bean's clothing, shoes, and outdoor equipment - or, as in my case, for correcting my wrong guess about size. I've ordered shoes from L. L. Bean's catalog before, and have typically had no trouble sizing them correctly. But when I received a pair of shoes recently, I learned that this particular supplier/manufacturer did things a little differently, and they just plain didn't fit. Bean's return policy is very broad, and it turned out that an exchange in a store is perfectly acceptable - and this time, I'd make sure I got the size right. The shoe clerk was quick and helpful, and so was the checkout clerk. She noticed that I'd ordered them originally with a discount, and made sure to apply it on the exchange. Result: a straight exchange, with no additional cost. I've successfully (if unintentionally) tested the salespeople before, hunting through their stockrooms for my size, style, and color preferences. They've always been gracious. That goes a long way with me. read more

I'm not really an "outdoors" type of gal, but my younger sister wanted a pair of their signature moccasins, so needless to say I did some Christmas shopping here. I was in awe at the sheer variety of their merchandise. I expected to see tents, sleeping bags, and campfire cookware everywhere, but they have great clothing as well. After I got my sister her moccasins, we perused the clothing and I ended up getting a lovely flannel shirt and comfy daywear pants. The associate who helped me out was lovely as well; she had to go to the stockroom a couple times in order to check if the clothing I liked was in my size. I know how annoying that can be, and I apologized, but she just smiled and said it was her pleasure. That meant a lot. The associate who rang me out was great, too. She assured me that all their merchandise is guaranteed. In fact, my sister will be able to exchanger her moccasins every year for a BRAND NEW PAIR. Now THAT is what I call standing by your product! I'm going to need to go back there to purchase more awesome shirts and get myself a pair of those awesome moccasins. This place is expensive, no doubt about that, but it's worth it in terms of quality. I really do believe you make lifelong purchases here. Thanks for being awesome, LL Bean! read more

I've always loved llbean but I'm four weeks into a roof rack debacle, for which I paid $600.00, that has been anything but pleasant. First I was told they had them in stock at the SW store- went in and parts weren't in stock. That weekend was our trip to Maine so I called up the Freeport store, spent an our on the phone explaining what I needed to the guy who answered. At that point I realized I knew more about the Thule roof racks than he did. I told him I need the three components and to check to see if they were in stock. He assured me up-and-down that they would be in stock. So I traveled an extra hours to visit the Freeport store and when I got there was told the components weren't in stock! I was extremely infuriated. There was one guy who was very helpful and helped me rig some other sort of system on top of my car so we could at least get home with the extra person that we were bringing. (Had to buy 2, 100$ duffle bags) Finally, two weeks later all three components arrived at my house. I was so excited that I called the South Windsor store to have them installed where I was told that they do not install roof racks on the weekend. Whaaat!? When I was purchasing this it would've been nice if somebody told me that seeing as how I work during their weekday business hours! I'm so fed up with L.L. Bean at this point I can't imagine spending another penny that I earn in that store! I will now be a faithful West Hartford REI customer. read more

LL BEAN is nothing but consistent: consistently rude, consistently arrogant, consistently condescending, and my favorite, consistently unavailable assistance. We've been here four times in the past few months and have walked out each time due to the attitudes encountered, which surprises me because the friendly online experience is so positive! No more chances, we'll never return. read more

Being from California I had only heard about how awesome LL Bean is. After visiting their store I was impressed but not any more than the average REI store I have been to. I went in looking for a serious jacket I had seen online but they did not have it in the store (which is not unusual). What was bizarre to me is they didn't have comparable jackets for serious cold. Perhaps I'll go back in a couple of weeks when they get all their winter stuff in. Other than that it is a great store for outdoor supplies. Mind you, their stuff isn't cheap. read more

I am a loyal fan of LLBean! Everything I purchase on-line is excellent!! Great quality, great everything.

You get what you pay for. Everything I've ever gotten here had been top notch. Durable and effective. What I like it's that they stand behind their products. No questions asked. You gotta know you got the good stuff to do that. read more

Customer service here is amazing. They'll take anything back, no questions asked. It shows they really stand by their products. I love all of their fuzzy stuff... The wicked good mocassins, the plaid shirts...everything is SO comfy. I just bought a winter coat here on the labor day 25% off sale. I can't wait to wear it when it gets cold! read more

L.L.B good stuff four oud door. perry big store. they have perry much every think. customer service every hopeful what i am looking four. had in stock everythink. but if they not they can owner four you. some stuff are expensive but price not bed. find stuff on clearance good price. read more

The customer service that LL Bean provides is unlike any other company I have experienced. The products are truly made to stand the test of time and if they don't, they will replace them, no questions asked. Their slippers are so comfortable and I put them on every single day as soon as I get home. I'm lucky to have a location so close to home and want to try to visit more often. read more

Dealing with Jaquiline for a return was one of the worst shopping experience's ever. Not only was she rude, she was very accusational about the defective product being returned. The reason this isn't a one star review is upon checking out with Andrew was one of my most pleasant shopping experiences. Not only was he kind and helpful, he was quite charismatic as well. It's good to know that Jaquiline isn't a true representive of the LL Bean brand and merely a bad egg. read more

LL Bean does not seem able to get its act together in choosing a credit card sponsor/partner. For years they had a good credit card partner. Then they shifted to Barclays Bank for some reason and there were about 6 months of chaos as payments and credits went astray and general integration was very poor. Now they have shifted again to Citi Bank MasterCard and we have had nothing but trouble. They even admit that there were problems over the holidays. Now we are caught again in a poor integration between the credit card and the company that it should be making it easy to order and pay. Maybe LL Bean as a private corporation should go back to the dark ages of servicing a private company credit account; it has stretched our patience having to go through their constant account changes and integration woes. read more

Disappointing customer service. I've always shopped at LL Bean for their (previously) excellent guarantee on their products. I tried to exchange a set of defective trekking poles purchased for my son less than a year ago. The poles were LL Bean's own brand and I was only looking for a comparable replacement. I was told I could only receive a store credit as the model was discontinued. However, the poles were purchased on sale so to replace the existing poles, I was told I would have to pay the difference. When I pointed out there was a comparable set of poles for the same retail price and I was only looking for a replacement, I was told "too bad, that's not our policy". I've since purchased a new pair of trekking poles at REI and am extremely happy with their quality. I will not be shopping at LL Bean again (except to use my store credit). read more

LLBean is not the company it used to be and after a recent ordeal I will no longer spend my money there. Here's the gist of what happened: I purchased slippers in January, the return policy changed in February, and said slippers ripped that October. I brought them back to the store with my receipt and was told they were worn and that they don't take back worn items. I explained that the seam ripped and they had only been worn for about 4 of the 10 months, plus they were purchased before the policy change and should be grandfathered in. They didn't even care to entertain the idea that I purchased them before the change and I was then told by the manager that it was "normal wear and tear" and they can't take them back for that reason. So basically LL Bean believes it's normal for $80 slippers to wear out in 10 months. My last pair lasted 6 years and I used to wear them as if they were shoes. I've bought $20 slippers at Target that lasted longer than these. Everyone in the store was so rude and acting like I was trying to cheat the system. I then called customer service who said the store should've honored their old policy and suggested I send them to their main returns center. They were also no help as they basically gave me the same story. The woman at the returns center told me that "nothing last forever" even though I believe $80 slippers should last AT LEAST the year they're guaranteed (even though mine were still under the lifetime satisfaction guarantee.) While I know that this second part doesn't have to do with the South Windsor store in particular, it just goes to show that LL Bean is going down hill. They clearly don't care about their customers and are ill training their employees. They're probably financially hurting and are taking it out on their customers. I went so far as to file a complaint to the BBB, to which LL Bean never even responded. I will never shop here again. Do yourself a favor and shop for gear at REI. They will actually stand by their products and their return policy and they always put their customers first. read more

Here comes your second 5-stars review LL BEan! The stuff in this store can obviously be very expensive, but they do have some things which are hopefully in most average people's budgets. I bought one pair of moccassins slippers here for my elderly grandmother who is in her early 90s. The saleswoman in the Shoes department there was very friendly and cooperative with me, and did not seem to be put off that I was not very decided on what type of slipper or even what color to buy. She helped me narrow down my decision by offering me some great advice about the inner lining of the slippers, which was the main thing I wanted to focus on: making sure they would be warm enough in the winter time for someone who is elderly and more vulnerable to illness from cold weather like the flu. But the main reason why I want to give them 5 stars, 6 if I could - lol is because the saleswoman must have brought out at least 5 or 6 different pairs of sneakers for me to try on for my own personal use. None of which I ended up buying. I thanked her over and over for all her time and effort, even though I decided to only buy just the cheaper pair of slippers for my grandma. I even felt kind of guilty that I was making her go in and out of the stock room so many times to get shoes for me. The sales woman was very understanding and told me she was 'just doing her job' and that it was not a problem at all, that is what she was there for. To help customers whether they buy anything or not. That was so sweet and understanding on her part. She did not make me feel like I was a bother to her at all. So even though I just bought a miminal purchase there, I still feel like I should recognize there effort to provide top notch service to there customer there. Job well done!!!! read more

Horrible experience at this establishment. Did not even attempt to accommodate. Will not be purchasing from L.L. Bean ever again. The manager Matt is who "helped" us. And the associate had false knowledge of the new policy. read more

This is a big store with not much in it. I don't understand the marketing concept. Very few tall sizes? Most clothes I tried on was about a size smaller than the label. Poor selection and poor quality for me. Higher prices for the quality. No reason to return. Customer service was friendly by greeter and average by man in men's dept. long lines at checkout. Not sure how this business stays open? read more