First time shopping at Footbeats in Canton and Alda found the cutest sandals for me... So comfy and…read morealso on sale! Thank you for your personal service... It's from a time that I thought had gone by!

The manager Zach really helped me out of a jam. I had an issue with a pair of shoes I ordered 1000…read moremiles away on vacation and had delivered to my house. I received the run-around from both the store where I made the purchase, and NB corporate. However Zach solved my problem for me without hesitation, even though it had nothing to do with him or his store. I've bought shoes there before, and I'll definitely buy shoes there again. They really went out of their way to help me when no one else would, and I won't forget it.

Didn't know this place was so close to me. It's hard to find cleats for little kids. The guys…read morewere all nice and extremely helpful. They did have a limited stock but my daughter still had two different shoes to try out. Even though her favorite color is pink and it's hard rationalizing with a 6-year-old that comfort is better over color I made her try them both on and she actually chose the blue ones because they were more comfortable. Would definitely come here again.

Good deal going on this weekend for Memorial Day. Most of the running shoes they have are specific…read morebrands and more of a specific style, namely the minimalistic, lighter shoes. This type probably works for many people, though I personally need a more robust shoe and need to go elsewhere. I wasn't particularly impressed by the help we received today. We had to stumble through figuring out the best size and explicitly ask for advice on which shoe to pick. Maybe I am nostalgic for the olden days, where I'd get lots of attention in a brick-and-mortar shoe store. I guess if you're ok figuring out some things for yourself, the selection here is good and worth checking out. The store includes coolers, backpacks, helmets, water bottles, field hockey sticks, and lots of apparel.

Really bummed out - I went here today (admittedly it's been a while) only to find The Run In to…read morehave gone outta business. The store is empty and currently being renovated. I will miss miss this store, I bought my very first pair of running shoes here .....

The fire is gone. I…read moreremembered The Run In as one of those iconic holes in the wall that all the elite runners knew about and flocked to. Back when I ran marathon I would buy my shoes from nowhere else. That was 25 years ago. Today I took my daughter there for an early Christmas present. That was a mistake. We arrived at 11am and sat waiting until John opened his door a half hour late. As a courtesy we gave him a few minutes to settle before walking in and were greeted with almost a scowl, made to feel like we were an inconvenience. He had my daughter take off her shoes, asked her size and without another word produced a couple models for her to try and walked away. Trying to make small talk with the man to hopefully engage him a little, as a retail shop owner should be, was next to impossible. Top this all off with door handles that haven't been washed in at least 25 years. The inside in disrepair, smelling like a men's locker room with half empty shelves and what was there strewn about like a bachelor's pad. Positively the worst retail experience I've had in a very long time, perhaps ever. My advice to John is sell the place while he still has a shred of brand equity left in the name and call it a day. He clearly didn't want to be there and this was clearly not the place I remembered. My daughter and I walked away feeling very sad for John, very upset with the whole experience, and bought elsewhere. P.S. I tried to post this review at Superpages and was censored. Any 5 star rating seen there for The Run In is completely manufactured. Don't believe it.

This place was amazing, they were super kind and open. They let me try on a bunch of shoes and gave…read moreme a good price. I totally recommend this place for anyone who is looking to find some nice shoes. On top of this they gave me a free pair of crease protectors to keep my new shoes in tact.

Great store. Selection is great. I enjoyed the atmosphere. I think the staff is wonderful and well…read morerounded as well as mature.

I went in looking for a red bangle.did not find any. That's alright.I picked up a cute mask and go…read moreto check out.after patiently waiting an extra 6 minutes for the employee to come to the counter I was basically harassed. when checking out an employee named Georgia asked for an email to send the receipt.I say I don't have one but she points out that I have an iPhone and that I must have an Icloud.this made me uncomfortable as I clearly did not want to give out my email. I proceed to ask. If I can just have it printed And Georgia (cashier 46637571) made a remark about me killing the planet. and I took that very personal. I care about the earth and do my part. however individual consumption does not offset systemic issues. This comment left a bad taste in my mouth for the rest of the day. I WILL NOT BE RETURNING

I can't say enough good things about Shoe Smith in Willimantic…read more I originally purchased a pair of HOKA Challenger 7s after they took the time to evaluate my feet with their scanning equipment and listened carefully to my orthopedic history, including a knee replacement and an ankle fusion. Their recommendation was spot on. I wore those shoes on a full day walking all over New York City, and they were the most comfortable walking shoes I've ever owned. I was completely pain-free. Unfortunately, the shoes developed a manufacturing defect after only a week. I brought them back expecting an exchange for the same model. Instead, they stood behind the product and upgraded me to a pair of HOKA Bondi 9s at no additional cost. That level of customer service is becoming increasingly rare. They treated me with kindness, professionalism, and genuine concern for making sure I left with a shoe that was right for me. If you're thinking about buying shoes, skip the big-box stores and support this local business. The personalized fitting, expert advice, and outstanding service are worth every penny. They've earned a customer for life.

I've always been very satisfied with their repairs. They carry excellent shoes for every need…read more They also have many sales for people like me who are on a limited income. They are the only shoe repair business in the state that I am aware of and it reminds me of the past when shoes were of the best quality and we always brought our shoes and other leather goods to be repaired, not cheap shoes thrown out and have to buy another pair of much less quality. I would recommend them to anyone and especially to those with special foot needs.

Been trying to get shoes that fit. Without hurting…read moreFibromyalgia, PSA, inflammation Personalized service! First time in years to get the right shoe!

Great place, great people. Great service. Most sneakers in stock. Make appointment.read more

It is magical! Brought my 3yr old daughter here to get shoes for her first dance class. They have…read moreprincess chairs and the cutest dance supplies. All the girls working were super nice and helpful. My daughter had a blast and I cannot wait to bring her back. I'm so glad we went to this shop!!

I danced for over 20 years and am just getting back into ballet after a long break. Rebekah was…read moreawesome. Not only did she do a great job at my pointe shoe fitting, but she was patient and even when I decided on a shoe, she made sure to offer up a couple of other options just to be sure I had the right fit. Thank you for your patience and knowledge :) beautiful store as well.