First time shopping at Footbeats in Canton and Alda found the cutest sandals for me... So comfy and also on sale! Thank you for your personal service... It's from a time that I thought had gone by! read more

The manager Zach really helped me out of a jam. I had an issue with a pair of shoes I ordered 1000 miles away on vacation and had delivered to my house. I received the run-around from both the store where I made the purchase, and NB corporate. However Zach solved my problem for me without hesitation, even though it had nothing to do with him or his store. I've bought shoes there before, and I'll definitely buy shoes there again. They really went out of their way to help me when no one else would, and I won't forget it. read more

I have been meaning to write this review for so long. I ordered sneakers online and they were juts not fitting me properly, so I went up to the store to return them. Devin helped me. He is so sweet, with the patience of a saint and is beyond knowledgeable. He was so lovely. I ended up keeping the sneakers because he showed me what was wrong with them and then fixed it for me. In a world of terrible customer service, this guy is a gem!! read more

I went in to Avon New Balance yesterday in so much pain. I was so fortunate to have Devon wait on me. He spent so much time with me to make sure I received the best fit. He was so patient and kind to me. I am now free from pain and I'm so grateful to him. If you are suffering with pain do yourself a favor and go see Devon. He won't let you leave the store until he feels you have the right fit to help you. Thank you so much Devon I can't thank you enough read more

Got a great pair of walking sneakers here. They do a full scan of your feet and ankles and recommend the best type of shoe for you. They feel so good on my feet and support my arches that are beginning to fall. I also love the blue color and the selection that had in my size. The service was excellent and I'm happy with the product. read more

DEVON went above and beyond. He greeted me with a smile and was very polite. His professionalism showed as he wanted to make sure I was getting the best quality for my money. He was very positive, energetic, and smiling the entire time. Honestly I wanted to offer him a job at my diner he would kill it in sales making tips. I will be coming back just because of Devon. Devon if you see this thank you for being so kind and polite to me. read more

1.) Just to warm you up: I am doing a 49-Day challenge a la Tyler English Fitness in Canton and was in need of proper foot gear. Tyler English himself recommended us to get New Balance sneakers that are close to bare foot for his type of workout. I am doing a metabolic group coaching session that incorporates strength training, so sprints, squats, burpees, sled workouts, jumps, etc. will apparently be suitable for the shoe I bought (uploaded a picture of my neon green and blue shoes for example). 2.) What your eyes may see: It's a new place. The sneaker section for men appears rather limited. There is a rack for cross training, a rack for long distance, and a rock for casual footwear. They had a nice computer monitor in front of the store, which apparently displayed a foot and areas of that foot where a particular shoe would be suitable for. More info is needed to gauge this type of equipment, but that was what I saw in passing. 3.) The foot wear: I bought a pair of cross training sneakers. They were almost like barefoot, and the soles were made by Vibram, the same people who made those Five Finger shoes (they look like gloves..........except for the foot!). I'm a little more flat footed so initially it felt like there wasn't much support, but given the type of exercise I'm doing, I was assured that there would be no issues. The class I am doing is 45 minutes, with 35 of it being the actual workout. The staff said that if I were to do long distance running then it would be problematic. 4.) Staff: The guy who worked with me was named Frank. He was a very knowledgeable and helpful guy. He fitted me, and got me my shoes pretty quickly. 5.) Impressions: This is my first time ever purchasing New Balance shoes. I will have to come back to buy a footwear wardrobe for this fitness class! Who says you can't look good working out? :) read more

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The staff there, especially Ed, are extremely knowledgeable and helpful in getting the proper fit even with extenuating circumstances (ankle brace). Store is extremely clean & safety measures and practices and followed at all times. Highly recommend New Balance Avon for great products and personalized service. read more

Blown away by Zack's knowledge and professionalism. Help solve the issue with my shoe fit immediately. Definitely an asset to New Balance and a pleasure to be served by! read more

Each time my family and i need new shoes we come here because they always make us feel special. I do expect a certain level of service out of any higher end retailer i go to but most places make it seem scripted, fake and distant. I always felt like the people that work at the new balance store care and try really hard to make you comfortable. Thank you to the young man playing lacrosse that waited on us and I'm sorry for not asking for your name. read more

I purchased a new pair of shoes back in April, seven months ago . Customer service was fine. Shoes had to brought in from south Windsor store(size 14) and were shipped to me within one week. However, now i find both soles are becoming detached. Rendering the shoes unwearable . I spent $126 on the shoes and another $30 on inserts. I fully expected to get more wear for my money. Can they be repaired? Or do i have another recourse? Thank you Jim Marturano Berlin, CT. read more

My Mom was in the Avon store today and purchased a pair of New Balance 826 sneaker. I want to give a great review on Nick your sales person. He was extremely knowledgeable, very patient with my Mom Lois Gonzalez. He was very pleasant and because of his great customer service my Mom will now be coming here for all her future purchases. Thanks again and I rarely send a review on anything but her experience was exceptional. Thanks again read more

Kinda knew what I wanted in a sneaker. But service from Zac was quick and he was very knowledgeable. I also like it because he was not pushy. I don't mind paying a little extra for good quality and service. read more

I go walking every morning and lately I have been experiencing heel pain. I went into the store and explained my problem to the salesperson, who was able to make an informed reccomendation. It's difficult to find this kind of service in shoe fitting, and I was very appreciative of the time the salesperson spent on me. read more

I recently stopped by the store and when I got home I wanted to give new balance another thumbs up. I was disappointing to see that my review has been moved away from the recommended ones. I really can't thank those guys enough and especially the manager there who always goes above and beyond to make sure we have a good experience even if he's not the one helping us. Thanks again guys and I hope I can help spread the word about how much you guys actually do care about your customers. read more

Terrible customer service. Brought back a damaged shoe which the service rep confirmed. Shoe was worn minimally, 12 times perhap, and I'm told "the tread is compressed"(huh??). $180 shoes and torn collar and New Balance/Avon, CT says "too bad". My bad, they did offer a small allowance toward a new pair - are you kidding me. My suggestion - shop elsewhere. NB sneaker gurus may know their product but are terrible at customer service! Matt Pace read more

Dropped in two days ago to try on and hopefully buy some hiking boots. They did not have my size (no problem) but said they could order them. I asked if I could try them when they come in and was told I had to buy them first. Really? The boot I want is all over the Internet for as low as 1/2 their price. But my size is hard to get. That and service are why they can charge full price. But to insist I have to buy a boot I don't know will fit is bad business. read more

Attempted to make an appointment for a fitting via their website and they never bothered to contact me to schedule. I went to Fleet Feet in west hartford and had an amazing experience there. Will not bother with New Balance in Avon again. read more

I sent my dad in recently to get some new shoes after his doctor told him to get some new balance. He has nerve damage in his feet from diabetes and has been struggling for years. He recently stepped on a nail and had an infection that was driving him crazy. After stopping by I can honestly say I've never seen him so happy. His limp is completely gone, and they gave him diabetic specific shoes and inserts. Everyone there was super professional and knowledgeable. They gave recommendations on things he could do to help and i would absolutely recommend anyone with issues to go see these guys! read more

Worst Cust experience. The sales person kept talking over me and would not let me tell him what my issue was. The first time I had come to this store I had a great sales person who listened and told me to bring my shoes in and they would help with my running shoes that the sole was coming apart. So I came back with them and this one would not even listen or help. read more

I came in and was very pleasently surprised at the service! They were very friendly and knew their stuff. I had an issue with a pair of shoes and without question or hesitation they fixed them. They then used a machine to scan my feet and determine what shoes would be best for me and they work great! I am very impressed and will definitely be coming back here in the future. read more

So I recently went back to the store with a slight issue with my last sneaker. The sole was coming unglued. So I showed the employees, and with no questions asked. They replaced my shoe with a brand new model. I have to say I was very impressed. read more

My all time favorite New Balance store! When you walk in you get greeted by friendly employees. I was helped by Devin and he was very knowledgeable about my foot problem. read more

New Balance staff are trained by the best orthotic group in Connecticut and well beyond. They will listen to your needs and steer you not necessarily to the most expensive shoes, but to the ones that fit your body and your running needs best. Can't say enough good stuff about this store. Some models are expensive. What's impossible to price is the knowledge and level of attention you receive as a customer in this store. Keep on keeping on, New Balance!!! read more

The people here do not know running at all. I went here hoping to find shoes to ease my pain of shin splints while running. They gave me a shoe and arch inserts. After paying a boatload of money to go to physical therapy, I found out that it was the shoes New Balance gave me that caused all the problems!! If your looking for somewhere to get shoes that will actually help with running pain, head to Fleet Feet Sports in West Hartford. They actually have a clue what is good for runners. read more

Had an issue recently with shoes that had fallen apart and been repaired. They made it right. Customer service can not be overrated.

Have had exceptional experiences with this store. Friendly sales people, great shoes, and a store that stands behind their product when there is an issue. We had a pair of my sons shoes that had an issue with the sole about 4 months after the purchase. No problem or hesitation, exchanged for a new pair. Had to be same size in the same shoe, but that was not an issue, we just wanted a shoe that worked! read more

I bought a pair of sneakers at New Balance which caused rubbing. I had only wore the sneakers for a day and went back to see what they could do. Delaney helped me and was terrific. He remeasured my feet and concluded that another model of sneaker would eliminate the issue. I tried on the new model and they felt much better. The sneakers were swapped out. After wearing the new sneakers for 2 weeks, I can confirm that the rubbing problem has been eliminated. Delaney was very professional, has a great personality and was happy to help me. I would definitely go back. read more

Visited the store to buy sneakers for my brother who has special needs. Left with sneakers, inserts, and sandals - all a great fit for his very wide size 7 feet. Received exceptionally kind, attentive, and knowledgeable service from Delaney. Thanks! read more

Just got back into running after years of recovery from a knee surgery and some less than ideal experiences with plantar fasciitis, and these guys know exactly what they're doing! I was working on doing a couch to 5k and heard about the shop from my doctor. I came in and was helped by Dino, he was incredibly pleasant and knowledgeable. He measured and scanned my feet on a computer, and looked at my alignment as well to make sure we were going we were protecting my knees to the maximum! I tried a few pairs, he suggested, to compare and also bought some inserts that honestly make a world of difference. He did tell me they would take some getting used to because my body hasn't been in a good position in a while but after the first week I can say for the first time in years that I'm running with no pain! I would absolutely recommend checking this place out if you have any sort of pains, or if you're just looking for the best fit for what your body needs! read more