First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.

I literally just left the store after shopping with my husband after the most condescending…read moreinteraction at this location with one associate. (Everyone else working was really nice) At 2:00pm, a man working towards the back of the store, wearing a gray sweater, tall, shorthair, made a fantastic observation and saw we had already purchased a few items since he saw our 3 shopping bags. He overhears me and my husband but clearly wasn't listening to what we were saying, he then interrupts us and tells us that a discount is only able to be used once per day, something along those lines, he said it was a healthcare discount, not sure, so I asked him what that was since I did not know why he was saying this to us. My husband thought he had meant, were not able to shop more than once due to covid, but then the employee, said the discount at the register that's given to families is only able to be used once. He assumed we used a discount, he said usually when he sees people with a lot of bags, they usually use a discount so he was just letting us know. Just because we're Hispanic and we had more bags than he can possibly afford, he ASSUMED we can't afford items at normal price. Not only did this conversation happen, but as my husband was initially trying on jackets, this same employee SAW MY HUSBAND, and pushed him while trying to fit in between him and the jackets and said excuse me afterwards... he then came back from behind my husband AND PUSHED HIM AGAIN!!! He could've went around, he touched him, and during these times, you would think the employee would try to avoid customers due to COVID. ITS THE GOD DAMN HOLIDAYS, EVERYONE IS BUYING MORE THAN NORMAL!! Well, we left without buying my son the jacket we were looking at, they obviously don't want my Latino money. ‍ North Face, please teach your employees to mind their god damn business unless someone is asking for their opinion. This is how they end up getting recorded and put on the news... from not minding their business.

I never shopped at this store but I needed a last minute gift for my dad's birthday. It was a…read moreTuesday afternoon so I decided to order online and pick up in store. It can't be busy on a Tuesday. So I wait and expect a fairly quick pick up email. I ordered a standard black north face backpack. That should be super fast. I run errands and still no email. I go to the store and go and buy it anyway. There are three/four people working on the floor and two customers. Come on really no one could have done my online pickup. So I get to the register and finally someone interacts with me. I told them I wanted to cancel my online order bc no one bothered filling it for me. She's like oh. She had no idea how to even log in to the order pickup system. I'm like I just want to purchase it right now mad cancel my order. Another girl has comes to try and help and doesn't know how they can cancel it. Mind you I'm in a rush and that's why I did an online order. I proceed to make my purchase and the lady takes my name and number to call and tell me when my order was canceled. Never happened. Bottom line is don't offer a service if no associate even bothers to check it. I did an online order at Best Buy the same day and my order was ready in 10 minutes. So disappointed in this store. I usually buy north face from a different store but I'm done with this brand. This experience left such a bad feeling for this brand which my family loves. Since I do most of the shopping no one is getting anymore north face.

It's sad when you call a company asking if they could give out discount tickets, or help someone to…read moresee a Fishing show that is disabled! I was told there were no tickets and no one would make an exception. At $12 a ticket plus parking at convention center, who can afford to go. At least other production companies give people free tickets, and don't try to charge people a lot just to enter a facility!

They have changed my sons' lives, and have given them invaluable skills and they have made friends…read morefor a life time. The employees are very friendly, the scout shop is clean and has everything you need.

Official store for Boy & Cub Scouts. Get literally everything you need here and more. Super…read morefriendly service and quality goods. From the uniforms, to patches, to the necessary manuals the kids will need from year to year. Careful bringing the kids though , they are gonna want everything!!

Sold me a fake pair of fake sneakers. Material not the same as others by same manufacturerread more

Currently have been standing next to the cash register for 45 minutes because the employees can't…read morefigure out how to reprocess an order after their credit card machine froze. They called customer support and was on the phone with them for 15 minutes and got nothing completed. Now they are trying to resolve the issue themselves without granting me any discounts after I've asked multiple times as I only expected to be in this store for 15 minutes max. Terrible experience and will not be returning here anytime soon.

Overstock warehouse. Many things to choose from…read more Mainly shoes, apparel for both men, women and children along with accessories. Some equipment but mainly clothing.

My family and I have always gone to Alpine Haus for all of our ski boots, poles, helmets, and skis…read more We love their customer service, great prices, and the variety of services that they offer. Regardless if you would like to rent, buy new gear, or buy used gear, I recommend you come here before you go anywhere else. A major tip- If you're looking to rent for the entire season, do not wait until peak season because they will likely be out of many rentals by then. Be sure to start the process of renting your skis earlier in the season. However, even if they're out of rentals, they have phenomenal sales on a lot of their ski equipment and it may be a better investment for you to buy from them. I can't stress how friendly, patient, knowledgeable and helpful the staff is. They're very thorough and helpful with all of their services. Highly recommend!

Stopped in on a Saturday to look for new ski boots for my husband. They were really busy, but the…read morestaff was so friendly & courteous. I watched as the staff interacted with young children, older adults & middle aged customers. They were all so patient and helpful to the individual needs of each customer. You could tell the employees truly enjoyed working there. They had a great variety - something for everyone from high end to beginner. Their pricing was competitive & several discounts on older models.

Great service and a solid selection of men's and women's clothes! The sweatpants are my favorite…read more All the people are super helpful. Will be back!

Woman in store treated us like criminals. We were not allowed to pick up product, only she could…read moretouch it. Other people in the store could toich the product, we were not allowed to. She followed us around the store asking questions, she also said she didnt think we could afford the membership.