Shelley was able to assist me and service me very last minute. She picked up my phone call,…read moreanswered my questions, and able to get the zipper repair asap for me. I will be referring everyone to her and coming back to her. Thank you so much girl!

What a find! We feel we are in the good hands of an experienced and easy to work with…read moreprofessional! Plenty of good advice and a good selection of appropriate options.

Not what it used to be. Formal dresses available in store are limited which is unfortunate as this…read moreused to be the go to store for such. The store itself and selection is tiny in comparison to what it used to be.

I really always like the clothes that I see in the window, today was the first time I actually went…read moreinto this one, I was not greeted it at all, in fact I was I would go as far to say I I was ignored. One girl was fixing clothes on the racks and The other one was helping a young girl with a gown, but she never said anything to me. I took it upon myself to go in the dressing room and try on the dresses I liked. I needed a larger size so I had to get dressed again and go back out and find a larger size at which time I just purchased it and figured I would bring it back if I needed to. I didn't feel like taking my clothes, coat and everything else back off again. I don't know if I am too old for these people or what was the case but I've never had such a poor customer service in my life. When she rang me up she didn't ask if I found everything OK,if I needed anything else. Get some friendlier more helpful staff or train the ones you have. I would not recommend nor go back.

"Okay, what you say Tell me what they're wearing this year…read moreGotta go, it's getting late I got a date with my tailor now You gotta look sharp" (Joe Jackson) I belong to a charitable organization that has an annual convention all over North America. I've been to some cool places like Atlanta, Montreal, Halifax, Anaheim, Reno, Calgary, Quebec City, etc. Its a three day affair that ends with a Banquet and Ball. In 2015 I became a national officer, and one of our traditions is that officers wear a white dinner jacket at the Annual Banquet and Ball. So years ago I bought a white dinner jacket from K&G. But over the years, some things have changed. First of all, K&G has moved to this current location, and second of all, I'm now down about 50 pounds from where I was when I first donned that white jacket. So now you you know the backstory of why I returned to K&G to buy a somewhat better fitting white jacket today. I found a beauty! It was more of a white tux jacket with black lapels, and man oh man was it sharp looking. I really wanted it but it had a tiny smudge on the left lapel and although it was close to my size, it wasn't exactly my size. Now this is where K&G's fantastic customer service swung into action. Valerie heard my dilemma and said there were no jackets in the style and size I wanted, but she walked us up front, called their Orange store, confirmed they had EXACTLY what I wanted, and arranged for them to hold it for me. We were there an hour later and bought it. I did buy a white vest in Manchester, and one of the cool things about K&G is if you text a code to them you'll get some sort of a discount. So we did that at both locations and saved $5 on the vest and $10 on the coat. After the discounts, the vest cost $29.99 and that sharp looking coat Joe Jackson sang about cost $89.99 (pre-tax). I could not have been more pleased with today's K&G experience.

I purchased two holiday suits here and I have had the best compliments about them. One was a red…read moretuxedo coat with matching tie and vest and the other was a red velvet blazer. I walked in and got such great help from Harry and the team. I wish I remembered the other associate's name because he really helped me with my color choices. Thank you so much! You know who you are if you are reading this! He helped me find the right sized pants and shirt- 17 1/2 collar and I looked so sharp at the awards event (The Crazies) I went to. Everyone loved it. I never had red suits before, so it was so awesome to make a bold color choice and really stick out. The red blazer I wore on two TV appearances I did this December. (NBC and CBS) It looked so good and festive on camera! I could not be happier with it. These were two of the best purchases that I have made in awhile and I also got texted a coupon for 25% off my entire purchase. I saved more than $80! Great value, looks and customer assistance- I will absolutely be back! Thanks again to the two gentleman that helped me! Happy holidays!

Amanda is awesome!! Very helpful and picked me out some cute outfits to try on. Nothing like great…read morecustomer service and someone who actually enjoys their job. Very cute store.

What an awesome store. Seriously. I've always stuck my nose up with the brand and told myself I…read morewould never wear the Carhartt brand, and boy was I wrong. Over the summer one of the part time jobs I help out at required me to invest in a pair of Carhartt shorts and as comfortable as they were I decided to invest in some new work pants today. The store in general is well stocked with ever imaginable size available. I'm not a fan of dressing rooms but was happy they had a Covid plan of leave what you do not want behind. All staff were wearing their masks properly with sanitizers and masks available at the already opened door. Pants range to the 40-60 dollar range and you have your typical prices for your hoodies, shirts, socks, etc. I signed up for the rewards program only because I was halfway to a $100 gift card. We'll see if I ever obtain it.

Upscale location, I want to say Dollar Store service but I never got mad at dollar store employees…read more I spend probably $1,000 a year at this location for years clothing my family. Last two visits I had to put clothes on counter and walk out in anger. Service was so bad/rude Wasn't always this way? I hope they turn it around. I guess it's either online shopping or Timberland,/Redwing/Dickies from here on out.

Love the clothes, prices are high but worth quality. The…read moresales people are pushy. I love retail therapy & shop (without my husband) for zen. Not getting it here. You can't even try on something take a picture and send it to your girlfriend to see what they think without them bringing you back nine more things and ask 'any questions' through the curtains. They should offer help & leave you alone.

I bought my first pair of jeans from WHBM at the West Hartford location. I wore them for the first…read moretime and snagged them on a metal chair leaving a small noticeable tear. I went to this location to let them know what happened. I barely got a few words out before the woman behind the counter said that she was going to see if they had my size in the store. They did and she exchanged the jeans with no questions asked. Very good customer service in my opinion!

Great shoes, and they were on sale for under $60 at Dicks in West Springfield MA…read more I didn't need any service except to bring the shoes to me, but I tried them on myself and they fit great.

Excellent service from Brian. He was very patient with me as I chose my sneakers and tried on a…read morevariety. He also helped me find the best fit of shoe. my second visit and the staff and service are wonderful .

Not gone lie. I feel platos closet is racist and only accept certain clothings. Ive went to two…read moredifferent ones and each time they tell me they cant take my items because they are too complicated to put together. Theyre looking for summer clothes. Everything i had was practically new with the tag still on and or wore one time only. I had plenty of summer shorts and dresses. All the items were very easy to put on. My friend also went in and yall told her the same thing. However every white person that came. They took all their items. So im just confused. Lets not mention alot of the items yall sale especially shoes be dirty asf. At least my stuff was cleaned and washed

This place is awful!! The staff is so overly condescending and outright rude! Not sure where they…read morethink they work but it's not a high end designer store! I used to like going here. Don't waste your time unless you want to be treated like crap!