Ordered curbside pickup. The service is inane: There is only 1 space, which was already parked in. There are not enough characters available to describe where you parked. Once checked in, nothing happened for 15m, only to find out I have to redo the process. I went inside to call them; it hung up on me. I redid the check in process (which was now irrelevant), and they STILL couldn't find the car; I had to go chasing them down. Totally defeats the purpose. The entire process was 30m. read more

the place smells like feet service was pretty good, blonde lady at the cashier was really nice and complimented my shoes I got the Jordan 4 retro rare air for about $228, which is normal for its value read more

DICK'S Sporting Goods - the Jordan 4 retro rare air Fun Fact: i already opened them :) - Outdoor Gear Near Me - Milford, Connecticut

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I want to Dick's looking for Hoka shoes, after searching for the brand on line and finding that Dick's was the local seller. At the store, I discovered that the shoe department was sort of a "no contact" arrangement. I had to find the shoe myself and take it to a kiosk where I scanned a tag to request a pair to try on. Instructions told me to stay by the kiosk and someone would bring the shoes to me. There were five young people in the shoe department, but none were actually engaging with customers, just their cell phones. I waited for nearly 20 minutes before I gave up and left. They have a good selection of shoes, and if my experience was typical, they'll never run out. I bought the $179 shoes on line, but not from Dick's. read more

The place where you can find anything and everything sporting goods. They have it all and then some. If you are looking for sporting equipment, sport wear or sneakers they have it. They have two floors to be able to shop at and you will find a range of goods which are cheap and affordable all the way up to specialty items which are a bit on the pricey side. The salespeople are always very helpful, I suggest you ask for help because they will point you in the right direction. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Milford, Connecticut

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This is the department store of sporting goods selections not bad but not great. Service is very good, they have a wide selection on some items and then a surprisingly mediocre selection on others but their website is very good. Prices run the gambit from full retail to surprisingly good value. read more

I always make an effort to support retail, rather than purchase on line. With that said. When I walked into Dicks, Milford - I asked the cashier where the wrist sweat bands were. He sent me to the far side of the store. I asked that cashier, where the sweat bands were - she said back to the register, where I initially came in. On my way, I verified with another employee where the sweat bands were and he sent me to another part of the store. I walked out..... read more

Shopping with my teenaged daughter. She was responsibly and respectfully trying out a treadmill. Staff member approached and began scolding her (she really was not doing anything wrong) until they spotted me looking at a rack next to her. I understand that they get kids in there messing around with things they shouldn't. This was not the case, and I believe they overacted without observing the entire situation, and in an extreme, aggressive manner. There are ways that you treat customers and fellow humans, and that was not it. read more

Was looking for some sleeves for basketball for my nephews I looked through the whole store and I couldn't find the size that I was looking for It's a very nice place they have tons of items but unfortunately they didn't have the items I was looking for this time. read more

I was here twice and the place is huge. but it is extremely difficult to find what you maybe looking for. It's also hard to find people to help you. They need better customer service. In one case they did not have what we were looking for which is fine but we noticed the lack of organization and how difficult it was to find people to offer any kind of direction. It's very unstructured here and has a confusing layout. I doubt I'd come back. read more

There has been no change in Dicks customer Service. Shop Amazon better off. Sad this could be a great company if they would pay attention to the customer. read more

Appropriately named after the people who waited on me. Talk about a lost opportunity, I had $300 worth of merchandise in my cart and walked because of piss poor customer service. Shame on you Dick. Follow up--- Went down the street next day to Sports Authority & got same stuff for about 25% less. So glad I didn't get DICKED. read more

The worst service I have ever experienced. I intended on purchasing a kayak and the accessories and had selected one but ended up leaving after waiting a half hour for assistance with the boat. I asked several employees for help but none were willing to aid me or find someone who would. Additionally the employees I hunted down were rude and stand offish even though there was very few other customers in the store. I highly recommend purchasing your sporting goods somewhere else. read more

This Dicks location is huge! It has what just about anyone would come looking for at a big box sporting goods store. Of course, if you're out for a rare or specialty sporting item, you may not find it here, but at no fault of the store itself. There are even two levels of goods to shop around for. The store is large, clean and relatively organized for such a store attached to a large mall. They have their own outdoor parking lot (so you can avoid the mall garage if possible). Customer service has been friendly and helpful on all my visits. One particular encounter struck me (and prompted me to write this review). I went in the day after Christmas to exchange a running outfit that was the wrong size. We went to the rack first to grab the right sizes before standing in the post-Christmas line. The line actually ended up moving quickly and when I got to the register, the cashier was unbelievably friendly for someone dealing with the heinous position that is the returns desk the day after Christmas...god bless her dear soul!!! We didn't have any form of receipt but we did have the credit card that was used to pay originally. It was SO easy - we simply slid the card and she refunded the original amount then scanned in the new items. Which, by the way, were cheaper because they were on sale - BONUS! I told my husband he should get the wrong size every year...ha! I was beyond pleased that the entire encounter of coming and going took us about 5 minutes! All in all, this is a great Dicks location and one I plan to continue frequenting whenever I'm in the area and in need of any type of sporting or outdoor fodder. read more

This Dick's is not closed. Far from it. Nestled in the behemoth that is the Westfield Shoppingtown Milford, this Dick's is a 2-level monstrosity consisting of everything one needs for sports and play. You need beach stuff? They have it (like turtle island floaties!). You need athletic gear? They have that. Basically, Dick's has everything you need for sports-related goodness. read more

Terrible customer service. The only reason I bought shoes from there was because they were so cheap. The sales associates are plain rude. I called back and complained though because they gave me mismatched shoes....the manager on the phone was very apologetic but when I went to the store I got an attitude from a different manager. Everyone there is angry, unhelpful and just plain rude. I will never go back there again. read more

On a Sunday morning, I needed golf clothes and was on my way to Golf Galaxy. A block before them, I saw Dick's so decided to stop in. Mistake. Major waste of time. Went into mall door where there was a Dick's sign, took escalator upstairs and walked to their door. Closed. Though I could see people inside. Noticed a sign saying that you had to enter via their parking lot entrance due to mall hours. Why? Johnny Rockets was open outside there... Mall was open! So got back into my car and drove around building and up ramp where there was construction all around entrance and inconvenient parking. Went in. Wandered around ground floor looking for a Golf sign or store directory. Nothing. Went back to entrance to find csr who told me Golf section was upstairs and I couldn't miss it. Find a tiny golf section with very limited selection. Noticed a rack in the kids section that seemed to have bigger shirts and realized it was a sales rack with Men/women golf apparel mixed up on it. No identification on rack with "Sales!" or anything else. Was amazing I noticed it. Found 2 potential items. Started looking for fitting room or someone I could ask. No one. Put items back and walked back to escalator. Noticed minuscule fitting room sign just before top of escalator. Didn't bother to go back to get items or see if even unlocked. I attached photo of fitting room sign for those who are interested. It is circled in black on photo so you can see it. Good luck. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Milford, Connecticut

Horrible, horrible service. Woefully understaffed. Waited 30 mins to get a salesman to serve us and get shoes of the right size. If you value your time, shop elsewhere. read more

Unlike some of these others reviews, I think this Dicks is a great location. I mean it is retail so you need to take customer service with a grain of salt but I have never had such a bad experience here that I felt that I needed to call the manager about. They have a wide selection of things (some that you never knew you needed) and it is an easy place to get to. read more

From Golf equipment to bicycles I have bought great things at Dicks I bought an off the floor tead mill I have had for 4 years now and it still runs good, I Bought my mountain bike at Dick's andthe staff was very helpfull and the golf section is great they have all th eitems you need fron begginer to expert. read more

Love the staff, the layout off the store.Good prices! Love their selections of Columbia, Northface, and Armour.

Extremely bad customer service. The manager of the store in Irving, Sherwin was very rude and I don't even know how is he even being appointed as a manager. He didn't care if I complain and very frequently asked me to just leave the store. First of all, he did not know how to do online returns and kept telling me to go to another store. I am never going to Dicks anymore and would not recommend to anyone. Actually, this is one good example of how one can tarnish the reputation of the company and create bad impressions on the customer. read more

Awful service, avoid going here as much as you can!!! I bought an elliptical machine 20 days ago, pay for installation and after 5 days of use machine fail, damage beyond repare my carpet. I called and since then the awful service started, every time I called they transfer the call at least 3 times after telling 3 times my story, no follow up at all, they don't care. I will return the machine and never purchase anything there. Hope this experience ends soon. read more

Been there several times for sneakers, and overall the sales people (if you can find one) actually seem to know what they are talking about and have never tried to up-sell me. Have looked at their clothing, but I find it is so seriously overpriced and their "sales" are not really sales at all, but the same old recycled promotions they always have. Years ago we also bought a small gas grill there, RoadTrip LXE 2-Burner Portable Propane Grill, and it has lasted many years, so we needed a new one. The weird thing is that the pricing ranged from $130 to over $200. Seems price changes like New England weather. Finally we got it from Wal Mart for $110. Parking at Dick's is also semi-easy, even though its located in a horrible mall. Can go to the second level of the garage and walk right in. Can avoid the parking madness on the ground. Too bad it takes some time to get thru the cash register, since they spend too much wasted time selling their "point" system, credit cards, etc read more