Great office! Went in because my eye has been twitching, gave me a full eye exam and had a few great suggestions! If I have any other eye issues I will be back and will refer to friends! Great doctor and staff, everyone was so friendly and helpful! read more

Great customer service and very friendly staff. Matt and Fernando were very helpful and patient while I was looking for new eyeglasses. Highly recommended! Overall, a wonderful team and warm environment! read more

Great experience! All of the staff is super friendly, and I was tended to right away. My eye exam with Dr. Kamenetsky was very efficient, and Matt from the sales team was especially nice and accommodating, taking time to explain what all of the numbers meant and how much my insurance would cover. Highly recommend! read more

Really enjoyed coming here to get new glasses and contacts! Matt, Steph H and Dominique were extremely friendly and customer service focused. Will definitely be coming back and recommending to others! read more

Friendly and very helpful staff, nice selection of eye wear and being close to home make this a great choice to get an eye exam and new glasses. The cost though can be pricey... read more

Can't say enough great things! I had such a fantastic experience at West Loop Eye Care! Dr. Helen, Leti, Lynette, and Kai were all incredible. The team was so friendly and patient with answering all of my questions. And they helped me pick out a new pair of glasses that I really love. Highly recommend! read more

Staff is friendly and make it very easy to make appointments, order contacts, make exchanges, etc.

Best experience I've ever had at an eye doctor. They were super cautious about the COVID practices and the place was super clean. The process of picking out new glasses was even better. The staff was so helpful and assisted me until I found the right pairs. There was no pressure to buy but I got 2 pairs! Love this place! Support local! read more

I just picked recently got glasses for the first time in a while from West Loop Eye Care and the whole experience was lovely! Fernando helped me pick out what frames I liked, and then Matt was there to tighten and make sure they were perfect when I went to pick them up! The whole process took less than a week which is quicker than most places I've been to. Great place! read more

Everyone is so nice and helpful, really friendly. I been a patient there for so many years and to be honest I would not go anywhere else, besides West Loop Eye Care. Such a nice place with so many glasses to choose from. If you need some new nice pair of glasses, you know where to go to West Loop Eye Care, you won't regret it. :) read more

Everyone here is terrific. Yax is extremely knowledgeable and detailed in helping you pick out a pair of glasses. She has excellent fashion sense. She is also very patient and considerate. I would highly recommend this location and Yax in particular to help you find your next pair of glasses. I also recommend Dr. Shah for treatments at this location, too. read more

I had a great experience with West Loop Eye Care. Dr. Shah is incredibly helpful and helped me to update my lenses very quickly. Lynette is also amazing; she patiently helped me to pick out new frames explained al of my questions thoroughly. read more

I have officially found my new eyewear store in Chicago! To say West Loop Eye Care has excellent customer service is an understatement. I walked into the store in search of a particular pair of Chanel optical frames I had my eye on (on their online website). I previously went to a different Chanel carrier in the city, and had a terrible experience (after paying 400+ dollars for my glasses, I could not see out of them). West Loop Eye Care carried the frames I wanted, but unfortunately did not have the color I wanted. Matt was extremely kind and helpful, and not pushy at all. Other retailers push you to try the frames they already have, but Matt did not AT ALL. He knew I had a particular frame in mind and did his best to accommodate me. Matt said he would be able to order the frames directly from Chanel. I decided to purchase the frames + lenses, and with my insurance -- it came out to a reasonable price for my power (approximately -5.00 for both eyes), with high index lenses, and with a coating to protect from blue light (since I like many others stare a screen all day). After two days, Matt called and profusely apologized saying Chanel stopped selling the particular frame I wanted in the US. The lenses even disappeared off their website. I could tell Matt genuinely felt SO bad (to no fault of his own). I completely understood, and I appreciated him calling me as soon as he found out. Chanel had released a new line of frames on their website, and I found a pair I thought I might like. Luckily, Matt said they just got that frame in 2 days prior! I had been wearing my old glasses, and since my eye sight is terrible, it was difficult for me to see how the frames fit. Matt said he had contact lenses for me to wear while I try on frames! He even gave a free sample of the lenses to go home with! I ended up really liking the frames -- there were two versions, with a high nose bridge and low nose bridge. The frames were similar, but fit slightly differently. I couldn't decide which one I liked better, and Matt was very patient with me. I ended up choosing the high bridge frame, but Matt kindly offered that if I wanted to switch to the low bridge frames, I could do so within 30 days. He would order the low bridge frames, and would swap out my lenses at no cost. He truly wanted me to absolutely happy with my frames, and wanted me to feel confident in my purchase. I really appreciated how much he wanted me to truly love the frames I got. Exactly one week later, my new glasses came in, and they were GORGEOUS! I loved the frames, the lenses felt high quality, and my vision was very clear with them. Since the frames came in one day before the shelter-in-place was initiated, the store was quite crowded with people picking up their frames. Nonetheless, the other staff helped adjust my frames so that the fit was perfect. I am still deciding whether I like the high bridge or low bridge versions, but I feel reassured that I could call them and switch if needed. I've gotten so many compliments on my new frames! It's been a long road finding a new pair of frames that I love, and I am so happy I chose West Loop Eye Care. Matt really cares about the products he sells, and he really does everything in his power to make sure everyone is happy with their glasses at the end of the day! Thank you Matt and West Loop Eye Care. read more

I've never written a review but had to change that since my experience here was so great! Dr. Shah and her staff are super friendly, knowledgeable, supportive, and take the time to listen to you. I felt very safe and was seen right away. I made the appointment yesterday and got booked very quickly! I didn't catch the names of the two people helping me at the front and with my work up, but they were great as well :) Matt is really bright and uplifting and Dr. Shah had a similarly caring, compassionate bedside manner. Bree helped me walk through my visit's billing and insurance and was very thorough, so I knew exactly what to expect. Also, they take CareCredit! All-in-all an awesome experience and I am glad I found such a great eye doctor in Chicago read more

Great place to go for eyecare! I've been going here for the past three years and everyone at West Loop is incredibly helpful and flexible when scheduling your eye appointment, and they actually check and confirm they accept your insurance before you come in. I primarily wear daily contacts, and have found their prices to be the same or cheaper than online outlets, and will help you get any rebates/discounts that may apply. Can't recommend enough. read more

Te service at the West loop eye care is exceptional, amazing and totally remarkable. they are professional the young lady Yaxeni was very particulare in explaning all about the frames and the different prices. I was very happy with her service and for the care and attention given. She is very knowledgable in all areas. Blessing sto her and her future endeavors. read more

After scouting places that were closer to my house than the 45 minutes I was driving to see my eye doctor, I happened upon West Loop Eye Care (thanks yelp!) and couldn't be happier with the decision to head over. My husband and I bought some cool frames from Labrabbit Optics and needed an eye exam in order to purchase lenses with our insurance plan. The staff was amazing--professional, warm, knowledgeable--and was able to schedule us the same day I called for an appointment. At our previous place, we would have to schedule at least a week out and then ended up waiting at least half an hour before being seen by the doctor. Here, we were able to go into the examining room (spacious, exposed brick, clean and cool) together right away, hence saving time. The doctor was very laid back, indicating that my prescription was in fact too strong (!) and my husband's floaters were nothing to be concerned about. He answered all our questions patiently and competently. The vibe of the place and everyone involved is very welcoming and warm; the exam was easy and well-explained; the insurance coverage and payment were thoroughly and thoughtfully expressed. Turns out they offer a 20% discount on sunglasses--bonus! Only somewhat confusing part--there are no signs out front and the place is tucked back into a parking lot. Looks more like the entrance to a condo than a business. They need more signage out front if they're going to attract new clientele. However, if you look for the address and not the (lack of a) business sign, you'll have no problem finding it. They're on the third floor and are next to a dentist, don't let that confuse you. read more

Great customer service and a superb experience from beginning to end provided by Matt, Lynette and Fernando. It is apparent the team thrives in taking a tailored approach to every client that comes through the door and ensuring their vision needs are met. Could not have asked for a better experience and I will continue to choose West Loop Eye Care for all my vision needs. read more

Fantastic place and service! This was my son's first appointment here, and he thought that the doctor did an amazing job. To quote him, "she explained everything very thoroughly and articulately". So, I'm a happy mom since he got serviced well and at the same time, he learned something about visual physiology. I'll be making my appointment next! Oh, I forgot to mention; the coffee and snacks were an added bonus! Additionally, we got some free goodies to take home. Slam dunk! read more

Very clean office and convenient location. Staff here are super friendly and always make things easier for their customers.

From start to finish this was an amazing experience. Matt greeted me with enthusiasm and was the most pleasant person to start my appointment with. Dr. Kamenetsky explained everything perfectly for my first time at the eye doctor in more than a decade. I finished my appointment with Fernando who showed sat me down first to explain how my insurance worked and what it covered. He broke down the cost of the visit, frames and lenses BEFORE he even showed me frames. I loved how he showed me multiple pair in several price ranges which was helpful and not pushy at all!!! I was told the frames would be ready within a week and got an email already this evening that they are ready (same day!) 10/10 recommend. read more

Bre is amazing. She helped find a new everyday frame for me. She was patient and found something I love, feel confident in and hit the budget. Afterwards, I went back to buy a pair of sunglasses ... I could find exactly what I wanted so she offered a pair of frames to put tinted lenses in. A perfect match. Thank you so much! I will be back. read more

West Loop Eye Care is the best loop eye care! I was looking for a new provider and booked an appointment through ZocDoc with Dr. Shah. She was super friendly along with the rest of the staff - Matt, Greg and Katie. They all made me feel super comfortable, were quick and helpful figuring out my new insurance and were on point when it came down to my options for contacts/glasses. Great atmosphere and hands down the best eye exam experience I've ever had. read more

Great location that I continue to come to every year. The team was able to get my appointment rescheduled the same day. Lynette and Dr. Hanson provided great service making sure I was set up with contacts and the completion of the manufacturer's rebate before I left. Thanks again read more

I've been coming to this location since I moved back to Chicago and they are so amazing. What sets them apart is their great staff as Matt and Fernando are beyond helpful! The customer service is top notch and also Dominique is always so gracious when she greets you. Dr. Shah and her team are the best!! read more

I've been coming to west loop eye care for about 4 years and I've always had a great experience. Whether it was receptionist helping me with my insurance and getting me checked in to the optometrist (all of them are great!) answering all my questions everything was so smooth. Matt and Fernando were so helpful in finding the perfect pair of glasses. Everyone is so helpful and makes your eye care so easy! Highly recommend! read more

I have had nothing but wonderful experiences at West Loop Eye Care. I originally visited because I live in the neighborhood and had an ulcer on my eye. Dr. Shah was so great that I decided to go to West Loop Eye Care for all my visits. In my visits since then, everyone there has been so nice and welcoming. Matt is one of the nicest guys you'll ever meet and has been so helpful with anything you need - whether it's billing or just a second opinion on glasses. West Loop Eye Care is a great neighborhood eye doctor with awesome people. read more

I've come here numerous times for eye exams, to purchase glasses, and purchase contacts and the team here is fantastic. Dr. Shah made me feel most welcome and explained my eye health and prescription in detail. The team (Lynette, Matt, Katie, and Dominique) walked me through my insurance options and helped me utilize my plan as effectively as possible! Great experience overall and highly recommend this office. read more

This place is amazing. The staff and doctor are super friendly, and knowledgeable. They make you feel welcome just as you walk in. This was my first time visiting this location in hopes of trying out eye contacts and I will say I found my new eye doctor! Beyond patient with me through my process of putting on and taking off contacts for the first time. Would highly recommend going here!!! read more

Thanks to tosh and Matt for helping me find my glasses and contacts. I appreciate their time and patience. Definitely recommend to anyone looking for durable glasses come to west loop eye care. read more

I wish all interactions with providers were as positive and helpful as this team. They are communicative, helpful, responsive and extremely great to work with. I would recommend them to anyone looking for an eye care center. Matt and his team are outstanding. They really understand the client experience and they work VERY hard to ensure client satisfaction (and they hit it out of the park every time). read more

I absolutely love West Loop Eye care, I've been coming here for over 5 years and the staff has always been extremely friendly and welcoming. Matt, the manager is very knowledgeable and helpful. If your in the west loop area and in need having your eyes checked, in need of glasses, contacts, or even nice sunglasses. I would highly recommend this location! read more

Stopped into West Loop Eye Care to check out their sunglasses. I was looking for a particular frame and Matt was so helpful. I was able to get the sunglasses I wanted within a few days. Great customer service!! read more

I was suffering from some eye issues and after 2 failed attempts by my previous eye doctor, and 1 attempt by my physician I was extremely thankful for West Loop Eye Care. Dr. Faye Gamboa is outstanding. Her knowledge and experience are by far the best I've run into here in Chicago. I left feeling confident, informed, and really cared about by the whole team that works there. Although I wasn't buying eye-glasses I was also impressed by the selection that they offered. read more

West Loop Eye Care is wonderful! They are COVID proofing. So here is a rundown of what to expect. You can make your appointments online, which I love. They take pretty much all vision insurance, but you can call or email if you have questions. Once you schedule your appointment, they will send you a couple emails. One confirming the appointment, the second with a list of documents you need to scan or take a picture and email back. The list includes: vision insurance, medical insurance, driver's license, COVID form, and a HIPAA form. Once they receive all the documents, you are good to go to your appointment. You are greeted by a wonderful assistant. She makes sure all your documents are there, will get your prescription from your glasses or contacts and asks some preliminary questions. She also does the temperature check and gives you sanitizer. Then you are brought to the back. The doctor is very helpful and thoughtful. I had Dr. Shah and she is really nice and walks you through the test. They are constantly changing the prompts so you can't "cheat" which is really nice to ensure that you can actually see or not. Once the appointment is over, the sales reps for the glasses and contacts are super nice. They walk you through what your insurance covers and shows you options for glasses. I really enjoyed my experience here and I can't wait to pick up my contacts and select some new glasses. read more

The service received here was Phenomena!! I met with Dr. Shah. I was seen immediately upon arrival. the actual visit was quick, informative, very professional but friendly and relaxed environment. The Optician Lynette was AMAZING. I typically take forever to find new glasses but she made me feel super good about the ones chosen. I even talked with my friends about how she helped me make a great decision so I'm glad to be able to do this review for the location and for her. All around wonderful experience. read more

Decided to try out West Loop Eye Care since they're so close to my home. Scheduled an appointment online and came in on 06/02/2018. The eye exam was a breeze and I was able to pick new frames right away. Fernando and the other optician were super helpful and kind. I ended up with a perfect pair of sturdy SALT glasses, which only took 1.5 days to arrive in store. Prices for eye exam and new lenses are standard here (also depends on your insurance). Couldn't be happier. Give this place a try. The doctor and opticians are easy to get along with and are not pushy at all. Will definitely be back for routine eye exams and new frames. read more

I was looking for a new optometrist/center for eye care and came upon West Loop Eye Care on ZocDoc. Needless to say based on the other reviews, it was an amazing experience here! Dr. Shah was very helpful in prescribing me new lenses/contacts, and was very informative in any questions that I had about my vision. Lynette was also kind and helpful in assisting me in finding new frames, which I was very satisfied with. I will definitely be coming back here in the future. Thanks West Loop Eye Care! read more

5 star plus!!! All of the staff here from the optometrists, opticians, and receptionists are so welcoming and friendly--they really make you feel comfortable and at home. I have visited twice in the past few years and have seen two different optometrists, both equally knowledgeable, helpful, and understanding. My most recent visit I got my first pair of glasses and the whole experience was from start to finish I felt extremely comfortable in knowing I was making the right decision on frames with Fernando and Matt's help. West Loop Eye Care as an upscale neighborhood shop that makes you feel like family! If all of that wasn't enough, I placed my husbands' order for contacts while on a walk and Matt walked with my dog and I two blocks to their sister store Vision Boutique to pickup the contacts because they had his prescription in stock then! read more

Just WOW!!! I kind of just want to hang out with the office staff!! Dr. Faye was very informative and took time to explain what was going on with my eyes. She also took time to listen to what I did for a living and and how that affected my eyes. Matt and Fernando were lovely to talk with and get help from. Fernando answered my insurance questions and Matt went more in depth about it as well as helping me find frames that fit my face and budget! The young lady that did my pre-screening was (I'm so sorry I forgot her name) was also incredibly nice! I can't wait until my glasses are ready so I can see them all again. read more