They lost one of my suit jackets, then completely ruined the my other suit. While I appreciate that I was reimbursed, it took so long the suit I was planning to repurchase was sold out. I would recommend for very simple items, but nothing of importance or value. read more

Went to get a suit pressed. The owner did in a short amount of time. Was very clear on when I could pick it up. Was done on time. He is so incredibly nice. Highly recommend. read more

At the beginning of the pandemic, when their was a nation wide mask shortage, I took to my own sewing machine to make masks for healthcare workers and family/ friends in need. I ran out of thread- stores were sold out/ shipping dates from online merchants (even Amazon!) were immensely far out, so I called some local tailor shops to see if I could purchase some thread from them. I called several shops that said no. When I dialed West Loop Cleaners, the male owner answered and immediately said, "Absolutely, we want to do something to help with this pandemic." I drove over to them and he handed me several spools of thread, and would not accept payment for them. The point of this review is that these owners are GOOD people, and deserve your business! Thank you! read more

We were in Chicago for a conference and half way through our stay, we needed laundry done. After calling multiple cleaners, West Loop was able to get our laundry done the same day. But that's not all. After arriving by Uber from our downtown Chicago hotel (Hyatt Regency) the owner asked how I got there. After telling his I took an Uber there, he asked me for my hotel address and that he would personally deliver our clean, folded laundry to our hotel, FREE OF CHARGE! They were closing at 1700 and so that I didn't have to pay for another Uber to get our laundry, he delivered it to the hotel. I wasn't at the hotel to receive it but I did let the Bell Desk know and they put it in our room for us. The next time we are in Chicago, we will definitely be using West Loop cleaners again! read more

I had a leather jacket I needed a zipper on and it was a winter coat and I took it there in Monday morning and by Tuesday afternoon it was ready and with new zipper and it was like new and I paid 5 bucks for great turn around I was so excited that it got fixed because my other jacket was being shipped and I was gonna be a cold couple of days the owner was very friendly and help I do recommend it for all the the west loop area read more

I was a faithful customer here for about 2 years. The location was super convenient and the prices seemed reasonable. Every Monday, I would bring my clothes in and be forced to negotiate with the guy. "I give you back on Thursday?" "uhh No... I need some of these this week, how about tomorrow. We would always settle on Wednesday... it was almost fun, but I wish he owned up and admitted that he had to pay his subcontracter extra for quick service. What wasn't fun, was the first time I got a shirt back that was damaged. I asked him about it and he replied that if I expected my clothes to not be damanged then I should be paying a premium fee (dry cleaned versus laundered or something)... really? I actually didn't care too much about 1 shirt, but he was a total dick about it. Luckily there is another dry cleaner just down the street, My Paul Cleaners, that focuses a little more on customer service. I don't mind walking an extra half block, I just wish I got to walk past his store each monday read more

We brought in dresses and suits to be pressed for a wedding party. They delivered them to the hotel the next day. The owner could not have been nicer. Excellent service! read more

This guy is so nice it doesn't even matter that he's used starch with the collar stays in on at least four of my shirts. This guy is so nice it doesn't even matter that every now and then a shirt comes back with stains on it that weren't there in the first place. This guy is so nice that it doesn't matter that he wants to charge me $XX dollars to convert pants into shorts (can't remember how much it was exactly, just seemed pricey at the time). This guy is so nice and I've spent so much money here that I've been awarded the after hours customer pass which allows me all access by phoning in advance. This guy is so nice that when another customer came in and was a little bitchy about her recently hemmed dress I almost wanted to defend him. Then my anxiety kicked in and I left. read more

I've visited WLC many times and I'm always happy with the results. I brought in a white blouse with makeup stains that I couldn't get out myself, even with bleach, that they were able to clean. I've had alterations on several garments and they have always been finished timely and for a very reasonable price. I even have had several bridesmaids dresses tailored and hemmed, and it's never cost more than $40. The woman primarily does the alterations and is only in on certain days, so it's best to call ahead to make sure she will be there if you are stopping in. Overall, I recommend! read more

Came here for 1.5 years and probably spent a couple thousand int he process. He ruined my wife's blouse and I can confirm the owner is an actual psycho. I simply wanted to know the steps to fix things or get my money back and he repeatedly kept trying to just re-do it. Finally after already trying to re-clean it once I said I wanted a refund and he went crazy yelling as loud as he could that he was not my slave, etc. I gave up and left. He later called me and apologized for yelling so much in front of ~5 other customers. Honestly though the guys does sub-par work and if he doesn't have the mind to realize that helping a consistent weekly customer on his first complaint in 1.5 years is probably smart then he doesn't deserve to be in business. I hope he can become a better person. I was extremely offended and he clearly has issues. read more

A very friendly man works and owns this neighborhood spot. Although they do not dry clean in house, they offer a quick turnaround on almost anything. I have had several pants hemmed here as well and they did a great job. The prices are decent - But I certainly wouldn't mind a Loyalty Program for frequent customers,. read more

I live around the corner and have been going over for at least a year and a half. I want to like the place and have enjoyed conversing with one of the owners on several occasions. Today is the last day I'm going there after a few experiences of general rudeness and lack of interest in doing the job of a dry cleaner. Today one owner yelled at the other for charging me the price of a blouse (which is closer to what the item actually is) and charged me the price of the dress - the item still had the stains as if they hadn't tried at all to take them out. She cares more about getting her couple extra dollars than taking care of the customer. The place down the street is way nicer and clearly cares more about the client. read more

The dude is suuuuuuper nice... Helped me bring my dry cleaning out to my car! Didn't get stains out and my chef coats can stand on they're own they're so starched, but the guys reeeeally nice!! Why aren't more places still nice like this?? read more

This owner is a freaking psycho. My wife brought in a sweater that he clearly shrunk, and when asked about it, he became belligerent. He then refused to give her the other clothes she was there to pickup. Then things got really nuts when he followed my wife out to the car, and opened the door to continue yelling. He was forcibly keeping the door open to the car, where inside was our sister-in-law and newborn baby. Seems like a pattern with this guy. STAY AWAY from this place, take your clothes to Grace at Clean as a Whistle read more

Have been using him for a year. Super nice, does a good job at a good price. Occasionally something comes back with a stain still on it, something I have had happen at every cleaner I have ever used, but he always apologizes and gets it redone ASAP. I would definitely recommend this place. read more

I only went in 2 or 3 times because I have a much more convenient option, but when I did use them they did a perfectly fine job. Nothing was lost or damaged and everything was clean. English certainly wasn't the guys strong suit though so I'm sure that conflict resolution would have been tricky if things had gone wrong. Nothing over the top to earn a 5-star review but nothing bad either. read more

I've been a faithful customer for a few years. Never had a problem, this guy is so friendly. Sorry some others had problems, I've had amazing luck! read more

The owner is one of the kindest people you will ever meet. He's also a hard worker -- he's always there before the store opens at 7am and stays until after it closes at 7pm. And he doesn't seem to close for holidays. When I had to have a suit jacket hemmed, and it didn't fit, he had it re-hemmed at no extra charge. I recommend going here. read more

A week before Christmas, I decided to bring six (6) garments into West Loop Cleaners for service, my first visit, ever; 1 Rick Owens pant, 1 Bleu de Paname pant, 1 A.P.C. sweater, 1 Comme des Garcons sweater, 1 Barneys New York sweater, 1 Belstaff sweater. My pick-up date was Christmas Eve. When I arrived, my Belstaff sweater was missing. I made several more visits thereafter, and the owner (Yung) made several attempts to locate the sweater (to no success). Ultimately Yung accepted responsibility, apologized, and made good on the mistake. We agreed upon a payment, which consisted of partial cash, and partial store credit. If given the choice, I would have rather had my sweater back, as it was my favorite, but accidents occur, and there is not much I can do about it. Despite the fact that my first visit to West Town Cleaners resulted in the loss of a sweater, I would still give it top marks, because the garments I did receive back were handled with great care. I appreciate Yung standing by his word, and his business, as these are the characteristics of a successful and reputable operation. read more