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    West Elm

    2.2 (45 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Kevin Y.

    This is what happens when you clean the rug professionally. There is no care instructions anywhere and West Elm won't do anything to cover a replacement. Buy at your own risk.

    Phoebe C.

    First off I love West Elm and their timeless modern pieces. I go here every-time I want to order something from West Elm. I love supporting the store here in Boulder. They have new management that's better than before. The employees here have such great customer service, especially when I want to track my order or see the status of them. I'm not sure why people were complaining about them not being able to sell floor models. Seems like an obvious. It's a show room people.

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    6 months ago

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    11 months ago

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    Page 1 of 2

    Ask the Community - West Elm

    Review Highlights - West Elm

    She honored the fact that we'd worked with Stacie and the teamwork at the store was evident and refreshing to see.

    Mentioned in 2 reviews

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    Boulder Furniture & Mattress

    Boulder Furniture & Mattress

    (27 reviews)

    $$

    We came in after reading the Yelp reviews and we were shocked. No one was in the store at all, for…read moreour entire visit. We were determined to find a leather recliner without a drive to Denver and when we arrived, there were no cars in front and no one in the store at all to ask questions. The furniture prices seemed astronomical to us. Much pricier than the store signage would indicate, like along the lines of Forma, only the store looked like a discount outlet. We left as soon as we did the rounds of the overpriced floor samples.

    If I could give this place 6 stars I would. Incredible customer service, fast turnaround from…read morepurchase to delivery, and Cary did a fabulous job recommending items based on the info I provided. I came in on a Saturday with very little idea of what I wanted besides a new couch and a new mattress. I said I was a side sleeper with lower back problems and would like a mattress on the firmer side, and Cary had me try out several different mattresses, increasing in firmness each time so I could find the one that felt best. Next we started in on couches, and based on my feedback he directed me to one I had originally ignored. As soon as I sat in it I knew it was the one, it just felt right, and even trying other options none compared. He called me on Monday to confirm a delivery window on Tuesday with a third party moving service. Due to an issue with the delivery company's website, they never got the order, and he called me on Tuesday as soon as he realized what happened. He tried to get them to still deliver same day, but they didn't have availability until the following day, which worked out fine. He even offered to deliver the items himself out of consideration for my work schedule. All-in-all a fabulous shopping experience.

    Arhaus - Living Room

    Arhaus

    (72 reviews)

    $$$

    Boulder Arhaus has a lovely showroom. They deserve a star for that…read more But once they have your $$ watch out... ---We placed a large order from Boulder Arhaus but needed to return 2 items. We did a return via UPS and had our shipping receipts but the manager at Arhaus claimed over and over that we had not shipped the items back so there would be no refund. ---Arhaus then refused to provide us a refund for these fully paid for products. Visa took on our claim, easily seeing that we paid for the items, but were never refunded. Once Visa forced Arhaus to make a refund our situation went from bad to worse. ---There was zero communication from the Boulder Arhaus manager after this but we learned after months of waiting that our FULLY- paid- for custom rug would not be delivered to us due to us involving Visa to get our refund owed. We had waited months and months for the rug and then Arhaus refused to deliver our rug! --May the force be with you if you need to unravel any accounting/refund issues with corporate Arhaus. Believe me, you will need a forensic accounting audit. We finally gave up. ---I encourage anyone to look at all of the reviews on Google, Yelp and Better Business Bureau. They are consistently negative. Then make an informed decision.

    I have had a great experience working with designer Deborah Doyle at the Arhaus, Boulder, store…read more She listens, makes excellent suggestions, and goes above and beyond in helping to plan and choose items. She is friendly, responsive and excellent at troubleshooting. I love the Arhaus furnishings I've selected and would highly recommend the store, and Deborah as a designer.

    West Elm - homedecor - Updated May 2026

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