I seldom do reviews, but I wanted to give a shout out and kudos to this company. I went with a friend to their Warehouse Sale the last three weekends and was able to find a wonderful chair for my office and some great pillows for my living room couch. These were high quality items that normally would be outside my budget, but were on sale making them a great value for me. On the very last day of the sale I went back near the time they would be closing. I saw four pillows I really wanted and yet they were still more than I could pay. The owner was so kind and gracious and made a deal for me that was beyond generous. Two of the times I was there I was helped by Jen (think she usually works at the Cherry Creek store). She was the perfect salesperson, amazing service without being pushy, so knowledgeable helping my friend who bought a couch and just a generally kind and caring person. Thanks Jen! Check them out for sure! read more

Lovely staff who were extremely helpful. Nice to have a location with some higher end accessories. Don't get me wrong I love the PB and C&B of the world but it is great to have other options to mix it up!! read more

Worst customer service experience, on a custom order, no less. Please read before making a purchase from HW Home. My experience was at Cherry Creek, but it pertains to all their stores. I ordered an expensive custom sectional sofa from HW Home in March. After much waiting and a delay, it arrived at the end of June--but looked terrible at delivery. The lack of attention to detail for a custom order was shocking--the wood finish was mismatched, two pieces had the correct dark stain, but one had a very light, wrong stain. It also arrived with torn dust covers, dents in the wood, and areas of worn finish. The HW Home delivery men explained that as a floor sample, it would have small areas of wear--and then were rightly horrified when they learned it was NOT a floor sample, but a custom order. They apologized for its appearance, and took it back. Then began a month-long run-around with HW Home. The most egregious offense (there were numerous) was that after many conversations/emails over 2.5 weeks, the store manager told me a full refund could be given. The statement was made without qualifiers and I took her at her word. Two days later, she apologized and recanted, saying she needed to clear it by Ron Werner, one of the two owners. He apparently did not back up her offer of a refund, and I was told he would continue the discussion. There was no update or contact for a few days, so I went to the store in person, hoping to meet with the owner (not there), and contacted the store manager again. Five days later, still no update, so I called yet again and learned that Ron Werner claimed to have called me over the weekend, but chose not to leave a message (mailbox was not full). In addition, I learned he left the country earlier that day and would be gone for 2 weeks. Unbelievably rude. He had both my personal cell phone number and email address, and 5 days within which he could have gotten in touch, and he did not. I think it's even more distasteful that a Colorado-based company treats their customer in their own home state this way. I deliberately chose to make my purchase with a local company. I'm extremely disappointed. I worked very hard to reach a point in my life where I can comfortably afford to purchase high-end furniture. I can not and will not recommend HW Home. Their furniture is supposedly high end, and I expected high quality furniture and high quality customer service, and they fell astonishingly short on both counts. I will spend my money elsewhere, like at Room and Board, who has impeccable service and excellent furniture to date, or Design Within Reach, who makes lovely and smart pieces--though pricey. I recommend you do the same. read more

HW Home - Torn dust covers, worn finish, mismatched stains, dents in new custom order--mistaken for a floor sample by own delivery team. Sent back. - Furniture Stores Near Me - Boulder, Colorado

See all

Decent selection, tho somewhat limited. I worked with someone who assured me I was buying quality pieces, but after spending several thousand dollars on two chairs & two ottomans, I received pieces that were unacceptable. Told that they were stitched too tightly & could be fixed, back they went. Not only were they still not right after that, but HW completely dropped the ball. I went directly to the manufacturer for satisfaction, no thanks to HW's customer "service". read more

Lot's of nice things, but pretty expensive. People at the store were helpful. Overall, a decent place to get furniture, although for price I found Crate and Barrel to have similar things at much better prices. read more

Very courteous and helpful. Good experience from beginning to end. Bought sofa, dining table, 6 chairs and a bunch of other stuff. Helpful and tasteful input from staff, and they were nice to our kids while we shopped. read more

I would never shop at this store again. The sales staff ignored me and then upon checking me out, was less than pleasant. When I tried to make a return, they flatly refused although I had the sales receipt and had never washed or used the towel I was trying to return. But the real kicker was how completely RUDE they were! I will NEVER shop here again!!!! read more

On June 15, 2015, we ordered dining room chairs from the Cherry Creek HW Home from Lauren. She indicated that it would be 4 to 6 weeks for delivery. After 4 weeks, no chairs and no call as to status. I called. I was promised that it would be just a few more weeks, as the manufacturer was having trouble obtaining the upholstery fabric. It was rare during the next THREE MORE MONTHS that Lauren would ever call me regarding the status of my order. I was the one who had to call and I was strung along by the promise it would only be a few more weeks. After 9 weeks, I called Lauren to say I was hosting my sister-in -laws birthday, and I was panicking because I had no chairs. I requested some loaner chairs. She indicated that "we normally don't do that " and would check with her manager and get back to me. No call. A week later, my cousin, who had a relationship with the store, called the owner, Ron Warner to see if he could find anything out. As a result of that communication, including my own call with Ron, in which he said, "Even if we have bad news, we need to communicate with customers", HW Home delivered four loaner chairs. At the end of the third month, I received a Sale Card in the mail with a picture of the exact chairs I had ordered on the front touting 25% off custom upholstery orders in October, so I called Lauren to ask if that discount would be applied to my chairs. She said she would have to check with her manager. No call back. Lauren did call on October 13 to let me know the chairs were in and could be delivered. She did not offer anything about the discount. I had to ask again about whether the discount would be applied. She told me that it would not because I had not ordered custom upholstery on the chairs.(Even though I had waited 4 months for my chairs and the upholstery fabric the manufacturer ordered was represented to be the problem!) On October 15, FOUR MONTHS AFTER PLACING MY ORDER, I called Ron to say that the customer service on this order was unacceptable. Before I could even finish telling him my issue, he said sarcastically, "Well, let me just cancel my business trip and I will go fire Lauren!" At that point, the phone went dead. I called back and got his voice mail. I left a message that HW Home should just come get their loaner chairs, cancel my order and refund my money. The following is a ver batim transcript of the message he left me on my voice mail later that morning: " Marla, this is Mr Warner, owner of HW Home in Denver, Colorado. I lost your call earlier as I was in a difficult spot in the airport and just picked up your message, which also was garbled. I have done some research on your order. I've learned a bunch of things that don't exactly jive with what you've told me. Nonetheless, we will keep the delivery slot today to pick up our property that we loaned you at no charge. Upon receipt and inspection of that property, and that there is no damage to that property, we will issue a credit for your chairs, and we will consider this the absolute end of any relationship between you and HW Home." AS IF...... read more

So happy with HW Home, beautiful furnishings, excellent designers (Ray and Bev are very knowledgeable and so fun to work with), and outstanding delivery guys. They were so professional, careful, and friendly during the delivery process. Can't say enough positive things about HW, Home! read more