Yesterday, I received a bogo coupon in the mail for the Frosty Fusion. I had not visited Wendy's in years. However, I always liked the regular Frosty, and this one appeared interesting. A few weeks ago, I watched a food influencer video reviewing this relatively new item. After that my interest was piqued, and then the coupon arrived in the mail. I decided to purchase two flavors, share one, but conduct a taste test on both. I ordered through the drive through lane, which appeared clean. The ordering process was relatively simple. The payment was processed efficiently and the two Frostys were ready in a reasonable amount of time. The coupon was for a small size, which was great. There were three flavor options. I ordered the Caramel crunch and Oreo brownie. The other flavor was Strawberry Pop-Tart. The finished appearance of the items was pretty good. However, they presented nothing like the coupon photo. Marketing photos will lure you in each time. The flavor of both was basic. There was no wow factor in any aspect. It was simply a vanilla Frosty with caramel pieces and Oreo pieces. Would I purchase it again? Probably not, but it was worth trying, especially on a hot summer's day. read more

Wendy's - Caramel Crunch and Oreo Brownie Frostys - Burgers Near Me - Hanover, Maryland

It's crazy how everyone is having the same problem with waiting in the drive thru for 20 minutes than when you finally get ready to order they tell you hold on For 5 minutes Why is this? read more

One of the better Wendy's I've been to. Fast service ... nice people... fresh food. Why wait in McDonald and chic fil a line when u can pull up and get faster service here. read more

Be aware that u will need to wait over 10 minutes maybe to get to the drive thru order lane, Do not go to this location unless u wanna wait a long time in the drive thru. read more

Waited 25 minutes in the drive thru and moved 2 cars, I went inside and was still not seen after another 5-10 minutes. Wasted my entire break still charged me and never got my food. I don't is usually even leave reviews and these guys already have a terrible score but understand they truly deserve it. read more

10 min standing by register and no order taken. I asked the DoorDash person in line if I'm supposed to order online. No one knew so I left another 5 min later. An employee said it would take a minute but then 5 more and not take. So I went to drive thru where I ordered and sat at the window 10 min and no payment asked or food given. Needs new manager and employees. read more

Just went here after dropping the boys at the groomers and grabbed a bite during a busy lunch shift here. We ordered relatively quickly but it did take a lil bit for the food to come out.nwe don't mind waiting as long as our meals are correct. This time it wasn't but we were already gone when we realized the toppings were wrong. Both of us don't eat tomatoes on our sandwiches and there was a tomato on one and not the other. So half right I guess. You know you get what you pay for so maybe I should lower my expectations at this branch. Jake n kev read more

They are great for leaving out whole parts of your order. I ordered two biggie bags and they completely left out the nuggets and then denied it! The food is not good enough to make these kinds of major errors more often than not. read more

Came here to try their new ghost pepper ranch chicken sandwich! If you like spicy you have to try it. It is actually spicy! They also have it in fry form as well. We also tried their limited time strawberry frosty which I thought they always had but I guess not. That was good as well. Lots of the tables needed to be wiped down. This location is busier than others, so it often takes a while to get your food just because of the number of people that come here. I would not say that service is slow just that they have more customers to handle. They have one of those newer soda machines that allows you to choose from many options on a touch screen. Carlos rung us up at the register. He was friendly and helpful. There is a drive thru at this location. read more

When I pulled up the voice I was met with was that of desperation and someone who seems to be pleading with the question of why do I even work here let alone care what you want to eat. Then when I made it to the drive through window, there was a huge argument going on in the kitchen between staff and management. The food was decent though but the attitude and argument was enough to say this place should be avoided. read more

Hey foodies, if you haven't heard Wendy's at Hanover, MD has turned things around. The food is delicious and hot, the service is fast and getting faster, and the restaurant has been remodeled- very modern. The burgers, fries, chili, salads, drinks and frosty and waiting on YOU. read more

Wasn't great, wasn't bad. The nuggets were old and somewhat dry, but the fries and burger were fresh and hot. It took a few to get someone to take my order in the lobby. The guy seemed overworked and was really brief, but not unpleasant. read more

Big Wendy's fan but this location is not the one. 2 stars because I received food after the 40 minute wait. At the time of this review, inside dining area is not open, nor can you order inside. The line at all times of the day is wrapped around the building, would be longer at dinner time but they can't physically hold any more cars in the line. Not sure if they are constantly understaffed or what the deal is but the line does. not. move. Kudos if you can sit through the wait but you'd be better off driving to the next nearest Wendy's 10 min from here and back. Would save a lot of time. read more

I ordered a #2 Baconator combo thinking it would at least look appetizing and I was sadly disappointed. I ordered this on Thursday 10/12/2023 at 5:31pm. read more

Wendy's - Baconator Combo - Burgers Near Me - Hanover, Maryland

Apparantly counting to 4 is hard for the employees since there were 3 nuggets in a 4 piece. The employees appear miserable.

NEVER EVER COMING BACK HERE! Ordered food late night and still the order was wrong and just thrown in the bag.

I have to agree with the other reviews. This is one of the worst Wendy's I ever been to. Order a simple $4 meal and they ripped me off on that order. The snack wrap looked and tasted like total crap. Actually toss it out the window after one bite. Wasn't even warm. The nuggets were supposed to be five nuggets but only got FOUR. So they're pulling a "Office Space" on everyone with the nuggets. Take one from everyone and no one would notice. Then the fries. They were only half way full. ???? Also tasted old even though they just opened less then a hour ago. Lastly. To add insult to injury. I ordered Sprite and got "carbonated water". Tried calling back and no one answered the phone. Just tossed everything out of the window and said NEVER AGAIN. read more

My friend and I waited 30 minutes in a drive through. Atrocious. Literally the Worst Wendy's I've been to.

I stopped at this Wendy's location on my way to work this morning for breakfast. When I arrived at work I realized they had given me the wrong order and I attempted to call roughly 10 times over the course of several hours and no one answers the phone. It rings and rings then goes to a voicemail saying to try again later. They also did not provide me with a receipt, which is standard at any drive thru. Very disappointed in the customer service. read more

One of the most dirtiest Wendy's we have visited. Tables are not wiped. Floors are wet with soda and not mopped. Bathroom had no toilet paper. Service is slow. Only one cashier on a busy Saturday afternoon who took inside orders, made drinks, and served food. Other workers only concentrated on cooking and drive thru orders. Management needs to have more cashiers and cleaners. We should have gone next door to Chick Fila for a better dining experience. read more

It's 4:43 PM I placed a mobile order and I can not get inside door is locked only drive through I do not have a car I walked from Hotel nice So they took my money no food No sign saying shut down nothing read more

Wendy's - Burgers Near Me - Hanover, Maryland

They succeeded at taking our order and giving us food. That was the good part. But... the order for three people took 20 minutes to get out of the back. While the receipt had the correct order, our bag did not. The kid's meal didn't have any toys in it. One of the sides was incorrect, and one of the entrees was incorrect. We didn't have another 10 minutes to get the order corrected. Finally, I literally stepped on a nail in the parking lot, so maybe I'm just grumpy about having to get a Tetanus booster shot this afternoon. read more

I'm a huge fan of their food but this store needs to run a tighter ship. A few months ago, I came here late at night when it was still supposed to be open. No one answered me when going through the drive-thru. I came back today and had a mobile order. When I went through the drive-thru, the employee babbled something over the speaker. I told him I had a mobile order. He told me to wait. After a few minutes, I asked if he was still there. No answer. I walked in and saw that my order was on the screen as in-progress. As the employee was helping others, I saw that the status change to Ready. I told him that I was here for my order and he proceeded to making it. His colleague came by and told him to goto the window. He quickly made my sandwich and put everything in the bag. When I got home, I could tell that my sandwich was hastily made as it was dry with barely any mayo. read more

Apparently, I can't give less than a one star review for Wendys. This location is the absolute worst. I visited about a year ago, and was refused entry, thought it was just a fluke, but the inside was closed. I visted a couple days ago, and was told the inside was only open for DoorDash and to try the drive thru. This is absolutely nothing other than bad management. If you don't want to follow franchise rules, why not open your own business, and let it fail. Luckily, Chick Fil A, McDonalds, and probably over around 100 other restaurants are within drving distance. And, by the way, others on Nextdoor and other apps have noted that this location frequently just "closes" mid day or whenever they feel like it, with no explanation or reason. read more

Came here on a Sunday and ALL chic-fil-a customers decided to try Wendys!!! llsss The drive thur was crazy so we go inside...lolol what a joke!! SMH poor teenagers looking overwhelmed and frustrated at their job!!! lls But don't understand if they work FAST and Nice things would be much easier!! Also they were under staffed or the staff was just standing around. Llike they not really about helping each other like the chicken spot. *shrugs* read more

This is a horrible Wendy's - I live in the area and each time without fail each time ... no matter what time of day - the system is down . This go round the system was down but the employees - 5 of which I could see were sitting the the restaurant eating -I can't imagine this being a coincidence... I've been told this way to many times ! I requested to speak with the manager and a number to corporate- she said the complaint will just circle back to her -so end the end nothing will be done :( sad situation. read more

I Ordered food at the drive-thru, the order taker was like a robot speaking through the mic , "Next, Next, next" -No conversation once I got to window to pay, I was given the bags without so much as a greeting, No requested napkins or condiments were placed in the bags. I waited for an additional minute or two before they came back to the window, and he asked me rudely, "what?" ....I was shocked and then mad! I mentioned I was still waiting for the rest of my order, then he shut the window and then came back and roughly handed me the bag with the missing items. After all that, the Food was cold, and the fries weren't even cooked all the way through. This Hanover, MD location is rude and sloppy and the wait time for cold food was ridiculous for a "fast food" option. read more

Went this morning to try there sausage eggs and no cheese muffin and I must say it wasn't all that. The muffin looked like they just took it out the pack and made my sandwich. Then I also asked for no cheese and low and behold there was cheese on it. But the sausage does have a decent taste after you remove it from the straight out the package muffin. Oh and then the manager young lady doesn't make you wanna come back through the drive-thru. She doesn't smile and she didn't even wanna deal with my offer that I had in my app. She's gonna say she doesn't know anything about it. No she just didn't want to do her job correctly. Also your employee's need to wear gloves more often and wash there hand. Will NEVER return!!! read more

Located next to Arundel Mills mall, and shares a parking lot with Chick-fil-a. Between Chick-fil-a and Wendy's you can see the spectrum of the best and worst drive thru's. This Wendy's will only work 1 order at a time in the drive-thru. So the wait time is ridiculously long. Expect 5 minutes per person behind of the ordering area. Which basically means if anyone is waiting in the drive-thru line it's not worth it. I always see people abandon the drive thru line and go somewhere else, whenever I'm near this store. If you go inside there is usually little wait to order and they are fairly prompt at getting orders in. They do not operate like the drive-thru and will have multiple orders going. The wait time inside from my experience has been around 5-10 minutes. Though I've never seen more than 2-3 people waiting for food when I order, so I have no idea what a rush wait time is like. As far as food it's normal Wendy's. Decent burgers, ok fries and their best item is still a chocolate frosty. Pricier than other similar options, but in my opinion better enough to deal with this poorly run store once in a while. read more

I honestly can't speak to the quality of the food, as I sat at the drive-through speaker for more than five minutes and nobody even attempted to take my order. If they're completely uninterested in selling food, I have to assume they are equally uninterested in proper food prep and basic sanitation. They really should just close their doors forever. read more

This was my second experience at this particular Wendys. Both times ended in the same unsatisfied experience. I spent almost my entire lunch break waiting in the drive through line on both occasions. The employees are not pressed to speed up or move with a purpose. I will not be spending my hard earned money at this establishment. Wendys need to reevaluate their quality of service. read more

This place just recently updated their dining area. Very nice. We always order inside less confusion that way. They never messed up our order. They just slow read more

Wendy's - New and improve - Burgers Near Me - Hanover, Maryland

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Worst Wendy's ever!!! Had us pull up & wait 20 mins for a small order.. when asking what is taking so long they said "your waiting on your food to cook" 5 more mins goes by & the manager comes out & asks what we ordered??? It's not busy at all, but I could hear all the employees laughing & sidetracked. Terrible customer service & service in general. Never coming back. read more

IF YOU ARE LOOKING FOR TRASH FOOD AND SERVICE, JUST PULL ON UP TO THIS LOCATION ON A FRIDAY NIGHT! Let me start off by stating that this by far has been the worse experience at a Wendy's in my life! All I wanted was a spicy chicken sandwich and what I got in return was a juvenile unprofessional trashy young female with attitude. My spicy chicken sandwich was dark and flat which means it had been sitting out for hours! I warned a customer who was behind me to check his food before he pulled off and the young female leaned into his car laughing and mocking me. As I asked for a full refund, she turned around o other young employees and whispered and laughed about me to them. The manager finally came to the window and gave me the refund. If you are looking to be disrespected by a low budget teenager this is your place to go. read more

Now I know why this establishment is one star rating. The fries and my sandwich was cold. I checked my bag and had no BBQ or sweet sour sauce I'd asked for. Make sure to check your order. I came to this Wendy's because it's close to my house. The management needs to screen n hire better and nicer/ friendlier employees. read more

Horrible! Waited 15 minutes for our food just for it to be cold and all of our drinks were wrong and flat

If I could give this location less than 1 star I would. Honestly, they should just close this location down. I probably have left here empty handed more times than I have actually left with food. You are short staffed, okay. Close this location down though. Its right next to a chic-fil-a, Wendy's is zero competition. This location cant even open on time. read more

I go to this location because it's the closest Wendy's to me if I'm craving some of their chili on a cold day, but I'm just going to have to make the drive elsewhere from now on because yesterday's experience was the worst yet. The drive-thru line is always super backed up because the service is extremely slow, so I was prepared for that. But then the woman who was manning the register had me repeat my order twice before finally entering it and asking if it was correct. She was a nice enough person, it was just irritating. The last straw came when I got up to the window to pick up my food, and the gentleman at that window literally (I'm not exaggerating here) shoved the drink and the bag of food into my face. I thought it was just over-eagerness to rush or something when it happened with the drink, but it happened again with the food. He reached well out of the window and into my car and aggressively pushed the bag at me. I was a little startled, but just said, "Thanks very much," and he closed the window without acknowledging I'd said anything at all. We all have stressful days, goodness knows, and this was lunch time at a busy location, but I couldn't believe how rude it was that the gentleman at the window not only didn't acknowledge me but literally shoved my order at me. It was the weirdest encounter I've ever had at a fast food place. Was hoping that the remodel would revamp this whole place, but it just didn't happen. It's a shame because the food is good, but the service is consistently terrible at this location. read more

This is by far one of the most poorly managed businesses in Arundel Mills. Employees standing laughing in windows while line wrapped around building doesnt move for 10 to 20 minutes at a time. I wish I were exaggerating. read more

Been to this Wendy's a few times. The food is usually fine, but the service is terrible. It's consistently slow, regardless of dining in or drive thru. It's usually chaos inside even with few customers. Tonight I tried drive thru again. Waited at the pick up window for 10 minutes without an employee saying anything of even looking at me. Someone finally opened the window and shoved the food out. Not a word spoken. I honestly prefer Wendy's over Chick-fil-A, but it's no wonder the Chick-fil-A next door is aways busy and this Wendy's isn't. read more