Like all Chick-fil-a restaurants, they are always so packed, service is the gold standard, but the friendzied chaos is also unavoidable. Getting through the drive through is the only downside. You have to loop around the restaurant three times to get through. It's absolutely nuts and the only reason I wouldn't recommend this store. read more

Absolutely despicable behavior and extremely poor customer service. I recently tried the mac and cheese for the first time, so every now and then, I have a taste for it. Today's visit was for this very reason. Upon arrival, the line was already long and disorganized, but to add to the lack of efficiency, a female staff member who was taking payments decided that she would exhibit the lowest level of customer service today. I am not sure where she thinks she works, but she does not have the right to disrespect customers. Not only did she initiate the disrespect, but also perpetuated it by going on and on about it. This female employee actually had the audacity to engage in a back and forth disagreement about the contactless payment process, while smirking the entire time. Instead of taking the payment, ensuring that it went through and staying quiet, she decided that she felt superior about how contactless payments work. The manner in which she handled the situation, proceeded to discuss it with the customer behind me and then call her general manager Noemie on the walkie talkie was all out of order. Instead of the manager coming to me to determine what happened and doing nothing, she should have spoken to the employee about the unprofessionalism of initiating and arguing with customers. Completely despicable behavior and an absolute disregard for customer service etiquette. At the end of the day, an employee's behavior, whether good or bad is indicative of the leadership. read more

We all know Chick-Fil-A is addictive. I love my fast foods, as long as the food is fresh and hot. Plus customer service, meal made to order and my condiments are all there. Then end my experience with great customer service and you will have a customer for life. read more

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Ordered 3 medium fruit cups. Was given 1 medium & 2 small fruit cups and was still charged $15.22. They didn't even adjust the price. Check you bag before you pull off from the drive thru Sooooo disappointed!!! read more

I ordered a Cobb salad amongst other things and there were AT LEAST two bugs found in my salad. I'm mad bc I get Cobb salads from here often but I don't think I've ever paid attention but now... I can't in good consciousness order salad from here again. This is all ignoring the fact that two of my fries literally tasted like lotion and I had to spit it out prior to even eating the salad. read more

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Service was fast but I did not receive the nuggets I ordered. Fries were a little stale but still ok. read more

Chick-fil-A - Fast Food Near Me - Hanover, Maryland

Food and service were great! But after I ate I seen a mouse run from the employee dining nook into the back where the food was being prepared. I know this happens but to actually see it is gross. read more

This Chick-fil-A location is decent. I've been a few times and they have never gotten my order wrong. The staff have always been polite. What bothers me the most about this location is that you have to loop around the restaurant so many times if you want to use the drive thru. read more

I've been to this location several times. I haven't had a problem with food or service dining in, but I would not recommend you go through the drive thru here. The parking lot for this location has been a mess for a while now because of how small it is, even without the craziness of your usual Chick-fil-A at lunch hour. I tried to go through the drive thru for breakfast this morning and sat for ~7 minutes at the drive thru speaker waiting for my order to be taken, while 3+ cars in the other drive thru lane had their order taken. The person ahead of me in my line was served so the lane was definitely supposed to be open. I left the line and went to Wendy's next door because there was no line to order there. read more

This is the only bad meal I've had at this chain. They served an anemic Cobb Salad and lukewarm coffee. They made a new pot of coffee at my request but should have before serving the lukewarm cup. The service was less than expected from this chain. read more

So I fell for the okie dokie Yep the chicken tortilla soup craze. They get me at least twice a week at a rough $8.05 for the bowl. It's soooo good like soul soothing good... my love hate relationship with this soup is ridiculous. read more

Chick-fil-A - Chicken tortilla soup - A bowl of chicken tortilla soup containing beans, corn, and vegetables, placed on a granite countertop with a spoon inside. - Fast Food Near Me - Hanover, Maryland

Naw they slow this is crazy I gotta stop coming to this one. This circle around the building b ain't working right

Came in to sit and eat lunch. Well after lunch rush, after 2 pm. Not one table to sit at. Why? Homeless people sitting in all the booths, fast asleep. Really??? read more

This location has always been good to me. I work in the area so I stop in frequently, sometimes for breakfast and lunch! The staff is always quick, friendly and gets the order correct. The parking lot and property overall seems smaller than some other locations so you basically have to circle the building twice to get in the drive thru line. Sounds crazy but it works! read more

Chick-fil-A - A Chick-fil-A promotional card displays nuggets and a chicken sandwich, with branding and promotional text. - Fast Food Near Me - Hanover, Maryland

Remember that I frequent lots of Chick fil a spots because I'm a customer service snob. I Will drive hours just to get treated right. Especially through a drive thru. This location is so disorganized. Decided to do the park and order option and NEVER again. They had no idea what they were doing. Looked like they waited until all car orders were ready, It was a hot mess. I literally was going to leave after 20 minutes but didn't want to call and get a refund. Worst ever! read more

Chick-fil-A - ows a red fire hydrant in front of a building - Fast Food Near Me - Hanover, Maryland

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I just love Chick Fil A and this location is super convenient right next to Arundel Mills mall. They're practicing social distancing all employees wearing masks. Getting into the Drive through is tricky. I had to do a loop-D-loop twice around the building before finding myself in the drive thru line. Awesome and fast service. Hot foods and delicious plus they got our orders right! A definite plus! The chicken tenders were cooked perfectly, golden crispy brown outside with a juicy white tender meat on the inside. Sooo good! read more

Chick-fil-A - Drive Thru it's always packed because it's always so good! - Fast Food Near Me - Hanover, Maryland

This was the worst visit to chick fil a by far. As I pulled up the young man who took my order "Joe Dinoto" was hooting and hollering at a female colleague to assist with the drive through. The young lady then proceeded to walk over to the cars as he continued to be disrespectful toward her. He was very unprofessional and didn't seem to care that all of this was happening in front of customers. Joe was so concerned with what the girl was doing that he messed up my order, not to mention there was a fucking NAIL in my girlfriend's lemonade. Like a real finger nail that was bitten off and put in the cup. It's disgusting and considered food tampering. I've called this location several times to inform someone, anyone of this terrible experience and each time I called the line was busy. If I could submit without giving any stars I would have!! read more

Chick-fil-A - I was not allowed or able rather to take the survey however, I clearly just bought the food. - Fast Food Near Me - Hanover, Maryland

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Rude employees with bad attitudes ruining it for the the rest of happy go luckies who work here. Go somewhere else if you want good service. read more

Waited a very long time, they messed up my order 2x in one week. Customer service is lacking literally the worst chick fil a I've ever been to read more

This might be my favorite chick-fil-A of all-time, and I've slept outside of a chick-fil-A for their grand opening before. Their staff is friendly and they never forget the sauce. All I asked for was two kinds of sauces, didn't specify how much of each. As a certified sauce boss, I approve of this and will be most certainly be coming back. Edit: I just realized I wrote basically the exact same review 4 years ago. Well done! Consistency over the years! read more

Chick-fil-A - A sauce boss' dream - Fast Food Near Me - Hanover, Maryland

Don't listen to any bad reviews about this place!! Absolutely amazing! Ordered and was through the line with our food in less than 2 minutes. Food was so fresh! Everyone in the car was so happy! Lady who took our order clearly did not learn English as her first language but she communicated well and got our order of five people quickly and correctly! Way to go Chick-fil-A!! read more

FAST AS HELL service! There's no walk-in service. It would've been nice if there were instructions...I don't order from Chick-fil-A because I don't have one where I'm from. So you have 2 choices, park in their numbered spots and order through mobile app or go through their drive-thru. I decided to do it through the app, because we were already parked so I could use their bathroom. The app asks you the model and color of your car and towards the end has you enter the lot number. All went well and few min later, a nice cheery woman came out with my order. So awesome! They have their covid protocols in full operational mode! I got my spicy chicken with GLUTEN FREE BUNS. And it was cool, they came in a bag and my chicken in a container! Wow! It was about a buck extra but worth it for me! read more

Chick-fil-A - GLUTEN FREE BREAD! Cool! It's about $1 extra but so worth it! - Fast Food Near Me - Hanover, Maryland

Sooooo this place is so organized... The CDC COVID-19 Vaccination Program could learn a lot from their drive thru process...long lines with super fast service. My wait time was about 5 minutes. Ordered deluxe chicken sandwich with no tomatoes & add bacon, medium fries, large sweetened iced & 12 nuggets. Everything tasted great. Still warm when I got it back to my room. Even take the leftover nuggets home to NY... read more

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CHIC FIL A HAS DONE IT RIGHT! This business has perfected their mobil/ curbside ordering. The chic fil a app is robust and easy to use. The food comes out fast and fresh and the service level is top notch as always! Thank you CHICFILA read more

Chick-fil-A - Fast Food Near Me - Hanover, Maryland

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Even with how busy this location is, the customer service is always on point. I'm pretty sure nobody is reading this wondering if the food is good...lol Things you need to know would be: The parking lot can be pretty congested and the lines can get super long. I've never had any complaints about the food/service or cleanliness. read more

Drive thru is a mess. Normal zipper merge is not followed nor is "follow that car". Instead the clown that handles receipts picks and chooses who should go and has cars back up to allow other that arrived and ordered after you to go ahead. Got to the window and the woman confirmed she had expected me earlier- this shouldn't be so difficult read more

This is one of the BEST CFA locations I have ever been to. The food and service were pretty standard of any CFA location. But, the thing that made this experience great was the ability to place an order online and choose the "dine-in" option. All is had to do was scan the number on the edge of the table. Please bring this technology to all CFA locations. This is a GREAT idea and works like a charm. read more

Chick-fil-A - Fast Food Near Me - Hanover, Maryland

Forewarning: this location is BUSY! By far the most crowded Chick-fil-A that I have been to. We couldn't even get a spot in their parking lot we had to park at Wendy's and walk over. The drive thru is a mess, because of the traffic but like other locations they move extremely quickly getting your order. There are easily 20 cars in this drive thru and nearby competitors have 2-3. We decided to eat inside where it was equally busy. Food was up to par with other locations and the staff was equally friendly. Love me some Chick-fil-A! read more

Breakfast, what a great job these guys do. Service was great they were very efficient this morning moving folks thru, the order was not correct but it was close enough and delicious! Soo much better than those other fast food breakfast places! Thank You!! Back on the road read more

By far the SLOWEST chick-fil-a I've EVER been to. The line moved extremely slow, took me nearly 30 min to get through drive thru. Terrible

Its cow day! Easily 50 cars in line. Literally got my food through the drive thru faster than my wait at mcdonalds last night where only 3 cars were in line. Best service ever! Jake n kev read more

This is the closest CFA to my house and when I tell you I'll drive to this location as opposed to other ones based solely on the fact that they are the most organized location no matter if you go through the drive thru, curbside, or pickup inside. Food is always hot and the service is unparalleled! read more

Talk about attitude man. I've never in my life been to a chick fil a with a member giving me attitude. I get it it's the morning but I thought y'all prided yourself on amazing customer service. She was speaking damn fast I mean I'm from New York. I know how to understand people but this lady (Tia) really didn't want to be at work today. She was acting like a b***h. disgusting behavior. FYI the person who served me was nicer than the cashier. The cashiers name was TIA. She looks like the manager. And the manager has this kind of attitude !?! read more

Drive through was almost completely around the entire building with only a small gap so that the folks leaving the drive through could get away. That's a popular breakfast! I got the chicken, egg white and cheese sandwich (competing with McDonald's Egg White Delight?) and a four pack of the Chick-N-Mini's. The sandwich was very good, though the muffin was perhaps undertoasted. The minis were tasty but the biscuit was very sweet. Much quicker to park and go inside. The car I would have been behind was still three cars from placing their order! read more

Chick-fil-A - "Food is Essential To Live. Therefore, Make It Good." -S. Truett Cathy, CFA founder - Fast Food Near Me - Hanover, Maryland

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*Baltimore Eats* *Yelp 365 Challenge x 2 #185/365* First thing first...Outstanding customer service Few weeks ago, my co-worker and I decided to reserve a trusty Zipcar and drive to Arundel for dinner and our replenish our supplies trip to Walmart. Note: There are closer Walmarts and Chick-fil-A to Inner Harbor but when you have limited transportation while on a business trip, you'll take whatever opportunity you can get to drive and just get away for awhile (regardless if it's to a fast food restaurant and Walmart!). Anyhow, we already schemed after our lunch hour to make a getaway to Chick-fil-A after class to plan an upcoming trip to DC. Then, it dawned on me to make a supply stop as well at Walmart (makeup wipes and skin care were running low). Of course, I had to take a pic to post. Then, I had to take a pic of the inside because it was so clean with flowered vases on the table! Before we reached the counter, there were cashiers at every...register...with a SMILE and a "Hi! What can we get for you tonight?" After I gave my order, they asked if there was anything else and was ever so friendly. Now, let me just share why I'm so impressed with this... These days, you rarely...RARELY...find this kind of customer service at any other fast food chain. That's right, I'm going to throw Mickey D's (McDonald's), Wendy's (especially the one in Royal Kunia, Oahu), Jack in the Box, and Burger King) all under the bus for lukewarm customer service because the counter people have either one or all of the following: -Attitude of Entitlement "You owe ME a smile and thank you, customer!" -ESL (English as Second Language) and annoyed that your order deviates alittle from the standard menu -Boredom and refuses to apply customer service training to on the job performance So, yes-this is why I am so impressed with the customer service. In fact, I didn't realize they carry out the food to you. Not only that...they walk around like a regular restaurant and inquire if they can refill your drink for you? Huh? This actually made me sit up in my best behavior panties and politely say, "No, thank you, ma'am" because I was caught off guard! The food? Great chicken sandwich with waffle fries and deeeelicious lemonade! The price? Reasonable for any fast foodie Ambiance? Clean, friendly and relaxed Recommend? Yes, Yes, and Yes Additional Comments: Why can't Hawaii have a Chick-fil-A? On post? At Pearlridge since there is a Church's Fried Chicken?! Anyhow, despite my raving review, it's a sad fact that people will sniff and turn their noses up because of Chick-fil-A's political stance and religious affiliation refusing to eat at an establishment that I say provides outstanding customer service and the entire dining area is CLEAN. Not only that but they still keep to the tradition of not working on Sunday, holds the highest conservative morale for their workplace and regardless of your stance in politics or beliefs...will provide you the same customer service that they extend to everyone...respect with a smile. read more

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I hadn't been here in some time. I highly recommend this location.Very clean friendly and they went above and beyond for my order.

Today I found and almost ate a screw that was left in my fry box. Chik Fil-A has gotten considerably worse as if recent but this is an all time low read more

Chick-fil-A - A screw in my fry box - Fast Food Near Me - Hanover, Maryland

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Can't rate a negative star or none at all!! HORRIBLE customer service!!!! On Friday 11/11/22, after waiting in drive-thru for over 15 minutes...got up to the the platform ready to order and was told... The young lady on the microphone said that they CANNOT accept or ring up anymore orders. She said the machine would NOT take anymore orders. And that I can not wait inline, in the car bc she doesn't know when it will come back up. Horrible!! she did NOT even apologize for my wait. WHAT DOES IT MEAN????!!!!! HORRIBLE customer service!!! Why didn't an employee/ manager step outside the doors to stop the people driving up and wait inline in the drive-thru??? This is very bad service!! read more

Easy access from the highway and conveniently located in from of Maryland Live Casino. There's ample parking. The inside of the restaurant was clean. The bathroom is clean. There's a play area for children. The food was freshly prepared and wasn't already cooked and waiting. They also have fish available which is a seasonal item. read more

Chick-fil-A - Fast Food Near Me - Hanover, Maryland

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What kind of shinkflation scam are y'all running out here? I ordered and paid for a Large fry and this is what I received. AND they weren't even cooked fully. read more

Chick-fil-A - "large" fry - Fast Food Near Me - Hanover, Maryland