We were Verizon customers we decide to switch over to T-Mobile. What an exceptional experience…read morefrom the time we walked in the door to the time we left. Our sales technician was l Norman and he was professional, courteous, and helpful beyond expectations. We upgraded to iPhone 17 and the transfer of information was painless. In gratitude Justin & Lynn

ZERO STARS. Been with Verizon for 15+ years. Went to upgrade phone. Should've been simple. The…read moreemployee told us he had a great deal! We trusted him... can't trust anyone at Verizon. Was scammed into adding our landline as a new line (saying it would be free) WAS NOT. Charged double after two months. Went back to see if this was a mistake. First employee said it must be a mistake. "Manager" named Brett usurped our appointment and accosted us- saying we signed up for this plan. When we asked who would sign up for this? He said "I don't know, you did." Brett was extremely rude, condescending, and unkempt. Smelled bad. Maybe high? Would not recommend this store to anyone. Or VERIZON. Go to AT&T! Also spent hours on the phone with untrained employee whose only remedy to our situation was to cancel our phone lines completely?! Or buy back our phone at triple the retail cost. Time to go off the grid. JEEZE.

I know there are long wait times and it can be frustrating but if you get a chance to have Kacie…read morehelp you at the Spectrum store in Kingston, you are in luck. When she was unable to get me the information she needed she texted me later and made an appointment for the following day when she had what was needed. She was thorough, knowledgeable and pleasant. Best service I've had in a while and that can't be appreciated enough.

Jan-April 2026 have had SIX OUTAGES lasting four hours or more. It is completely unacceptable. I…read moresimple cannot understand how my bill is more than $330/month for this abysmal level of service. Seriously considering StarLink this week.

The service was not good from the start (internet). I had their service for 4 months and nothing…read morethey told me was accurate. My hot spot did not work, internet was spotty, the pricing was not what they told me. I returned the equipment early, however, i was charged for the whole month. There is no pro-rating per their policies. BE AWARE!

ZERO STARS. T-Mobile in Kingston, NY is the worst for customer service. They have nobody there who…read morecan help a customer with a sales question or to solve an issue. The staff won't even attempt to help you. They stand around looking at their own phones, playing games (?) and generally shirking their duties. There seems to be no manager at this location. And T-Mobile is notorious for its billing problems! They charge you for things you don't want, didn't order or changes to your account that are unauthorized. Good luck resolving the issue! STAY AWAY FROM THEM.

Tried really hard to be understanding with them, but this is one of those experiences that I've…read moresincerely never dealt with before. I've had Mid-Hudson for six months, with their "high triple speed" package for wifi even though it's only for the house that only I live in. Therefore there are only two devices (phone and laptop) that id need to be connected, and yet, on numerous occasions, it's obviously too much to ask for. For the past six months I've experienced the worst "spotty service" I'd ever dealt with. But hey, I thought since I'm new to a small town, maybe it's just a thing to get used to. But 8 nights I've had a paper due online for school the next morning, and the wifi will suddenly be down for a solid day. And guess what? Their "call 24" rings hours on end with no answer. Even when the wifi is working, at "triple speeds", with just my phone connected in the same room, I can't ever connect to FaceTime or wifi calling. But I can at McDonald's wifi. I recently visited family across the coast, and disconnected my service to save some cash. They said it could be turned on right when I came back with no issue. Turns out I came home, and got hit with a $50+ reactivation fee, and a 10 day wait for the guy to reinstall it. But the day I left, without my consent, they had no problem coming here and disconnecting the wiring from my house in one days notice. On the scheduled day to have it reactivated, I took off work so I could let them in. The window time was 11am-4pm. I called the day before to confirm. I called at 11am the day of to confirm they'd come that day. Waited all day, called at 3:30, and they assured me someone would come. I call at 4:30pm, was put on hold, then they told me the scheduled date was for the next day. They said that it was my error, and "why didn't you call to confirm?" To make matters worse, whenever I reach someone to speak with, horrible service. No "thank you's" or even any fake sympathy for these last 6 months. I don't typically dwell, or get angry in this situation, but I hate that they speak to me like I'm stupid for thinking they can fix anything. I'm not here to say not to have Mid-Hudson, just extending my experiences. Why two stars? Bad internet is better than no internet, I suppose.

Installation services are dismal. Waiting two months for them to bury the cable and now they say I…read morehave to wait until spring! Plus, they don't even take complaints and there isn't a customer service department. They just try to upsell you to fiber.

Jeff P. from Network Solutions is very talented at his work. He was able to sort my home network…read moreand get my printer up and going. He is reasonably priced and even came to my house on Sunday to work! I highly recommend his services.

From the owner: Onsite and Remote Support…read more Network Design and Support. Voice Services. Internet Services. Low Voltage Cabling Design and Installation. IT Security Recommendations PC Installation and Support. Subcontracting Call today for an estimate.

Brainstorm fixed my home built complicated computer. I had…read moretried replacing almost everything including the motherboard. They were Responsive Knowledgeable Quick to respond to calls and he kept me informed on progress The cabling job was so much better than I could have done. I had taken it to another place in Kingston where they were slow and totally unresponsive, so I picked it up and brought it to Brainstorm, and glad I did.

David did a great job with my MacBook Pro. He cleaned it up beautifully and got rid of a bunch of…read moreold junk. He will keep me up and running for years to come no need to go buy a new laptop when my 2018 is perfect after David's kind attention.