1) The product works great!
2) Customer Support is another story.
- You call, they have a call center taking down your info then someone will calls you back, though it should be within 4 hours, but not always.
- They said they shipped out your package with a tracking info. But when you check status on it, you will get a "Not Found" on the tracking until over a week later.
- You sent e-mail/call making inquire on the matter while you got the "Not Found" status, no one ever responded.
Again, product is great and I like the easy of configuration comparing to other load balancers, but only if you can handle their lacking in Customer Support. read more