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Empire Network Solutions

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Empire Network Solutions

Home network installation

Telecommunications

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5 years ago

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Cornerstone Telephone Co

Cornerstone Telephone Co

(9 reviews)

Stay far far away from Cornerstone, particularly from Ed in customer service. When my father died,…read moreI called Cornerstone to cancel his business phone lines. Cornerstone shut off the phones, but continued to bill his estate for months. Then they shut down our home phone line due to the account not being paid. I called to resolve the issue, and Ed told me, verbatim and in a snarky tone, "I can absolutely shut off your home phones!" He then insisted that we personally pay my deceased father's business line debts before we got our home phone line back. He was incredibly rude, had no interest in discussing options with a family in crisis, and to top it off, he put me on hold for an extended period of time to have a personal conversation with a girl in his office. I know this because I heard him begin the conversation before putting me on hold. I later found out we were being double billed for our internet, once from Time Warner and again from Cornerstone. I immediately switched my phones to Verizon. I suggest you stay far away from Cornerstone. I've never had less pleasant customer service experience, and I feel robbed by this corrupt company.

Multiple bad experiences with this company, and I've been warned by many people to avoid them…read more The most recent, and worst, was after we disconnected our business internet service from them. We made multiple appointments for them to pick up their equipment, and they never showed up for any of them. They keep sending us bills for the full MSR price of the equipment (which is 1/4 the cost on amazon), and are now threatening collections after they keep skipping appointments for equipment pickup. Customer service talks a great game, but it's almost as if they work for a different company, since the techs never show and billing continues to make mistakes. Customer service will apologize again and again, appearing to go out of their way to help, only to have the same exact issues repeat. Avoid at all costs. Even Time Warner has better customer service than this company.

Ed the Phone Guy - Outside data connection.

Ed the Phone Guy

(4 reviews)

I've used Ed since an ice storm in 1996 knocked out the phones in my telemarketing center. Ed set…read moreup new lines for us so we were the only ones in our building with service. Another time he ran data lines through abandon pipes under our warehouse so we could connect the buildings without having to add more wires. Ultimately, using the deserted pipes underground, Ed replaced all of our lines with high speed data lines so we ran at over 200 mbps which was unheard of 10 years ago. As the wireless world has evolved, so has Ed's company. We are very data driven and Ed has always stayed ahead of the technology and upgraded us to new software and systems through the years. We were one of the first companies to go totally wireless and this ultimately ended up saving us a lot of money on monthly bills. Ed has done work for us for over 20 years and they always answer the phone, they always send someone right out and they always let us know what our costs will be. They are as fine a vendor as we deal with and I have to add that Ed does a significant amount of work, pro bono, for Hartford homeless shelters and soup kitchens. He has never mentioned that part of his business to us (I'll bet to anyone). He is that kind of man.

Our company (The Granite City) has only ever used Ed the Phone Guy and he has exceeded our…read moreexpectations. He has upgraded our whole system throughout our company. He's always on time, reliable and most importantly trustworthy! We always recommend him to all of our customers. He's become not only our phone guy but a customer and part of our family! There's no one else to use but Ed!!!! Sarah - The Granite City

Empire Network Solutions - homenetworkinstall - Updated May 2026

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