I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

Tom is the best at what he does. He was open and communicative regarding my computer's issues,…read moreexplicit in his troubleshooting and resolutions, upfront about the repair price, and most importantly of all, he was professional and amicable. I can't recommend Tom enough!

He called me while he was on vacation and resolved my issue on the call! No cost to me.read more

Just saw a recent review which reminded me that I should get off the Yelp bench and do my part…read more Last year our home office computer system just stopped. My wife needs a computer at home for her work and could not afford any down time. A quick call to White Wolf had me bring in my computer for diagnostic. As we feared it was dead. However they were able to salvage everything on the hard drive, walked us through options for new computer, ordered and installed it within days. What could have been a nightmare was actually a pleasant, although not cheap, experience. Very Happy.

Amazing customer service. Hard place to find, but I just showed up with a question and the woman…read morethere (Jenn) not only answered all of my questions, she straight up gave me a SATA cable (no stores in the area were carrying them). It was awesome and now I wish I had at least offered a consult fee or something. Will absolutely use them for any other issues or upgrades I can't handle myself.

IT Tech Boyce repaired my computer remotely. I had a security software that did not update…read moreproperly. He identified the problem, uninstalled the problem software and reinstalled it and the upgrade. He was knowledgeable and kind and helped me tremendously. Libertek is an excellent company to do business with and Boyce is a great representative of this. Implant.

I brought my crashed external hard drive into the store to see if they could recover the data from…read moreit. The guy who did my intake explained that it will be $162 due today. I asked if that is a flat fee if they are successful or unsuccessful. He said it was. I asked in there would be any additional fees, he said no. He said if they have to mail it out if they can't figure it out then it would be extra. I told him to not mail it out without first calling me to approve or not approve. He also asked if I wanted them to put the files on a hard drive which would be extra. I said no and asked if I could bring my own hard drive to transfer the files. He said yes. I asked if I should just bring it at a later date to do that and he said yes. He told me it would take 10-12 days. On day 14 I still hadn't heard back so I called. The guy who answered didn't know what I was talking about and had to call me back. Another call where the guy seemed confused about what I was asking. At this point I lost the tiny bit of confidence I had with this place. He called back a second time and said they recovered my files and I asked can I bring my hard drive at 3pm the next day to get my files. He said yes. I arrive the next day to be told by the store manager that it will cost me another $75 to transfer files to my hard drive. I refused to pay and told him nobody said anything about a hidden data transfer fee. He said then I couldn't have my files I paid $162 for them to recover. I was so upset and he admitted it was possible his staff neglected to tell me 2 different times there was this hidden fee. He offered to charge me $50 not $75 for the error. Had I known upfront it would cost $237 not $162 I would never have hired this shady company. I am skeptical and think this is a normal predatory practice of this place

Solutions by Design is the best! I've been working with them for 7 years now and they go above and…read morebeyond for our company and are always there when we need them! If you're looking for IT services for your company, I highly recommend them!

I love this local business! Their repair time is quick and their service fee is fair. They're a…read morelocal business run by honest people. I recommend them highly.

My search for a good computer repair shop almost ended in a nightmare. Fortunately, before things…read moretotally went south, I did an online search and found ComputeRx in Niskayuna. Mike Kanciruk has been in the repair business for more than 15 years. He's racked up great reviews which convinced me to give ComputeRx a try. Mike fixed my broken MacBook Pro in about a week. The laptop screen had cracked and I forgetfully let the warranty expire. Ugh! Mike charged me $75 for labor to install a new replacement screen which he had to order. It wasn't cheap. The whole thing ran me close to $600. I like Mike because he was upfront about costs and what needed to be done. Initially, I took my broken laptop to a repair shop near me where it just sat untouched for more than two weeks. The repair cost they finally quoted was between $100-$200 more than what ComputeRx actually charged, plus they wanted the money upfront. I had a bad feeling about that so I took my laptop back and brought it to ComputeRx instead. So glad I did. ComputeRx at 2215 Nott St. It shares an office with Nott Street Office, a shipping and copy business. They're few doors down from Lange's Pharmacy. .

What business does this nowadays?? ComputerX diagnosed my laptop and when I got home, the "fix"…read moredidn't work. I called his cellphone and he responded within minutes telling me his office was closed for the week and that he was going to pick up his son. However, I needed my laptop for the weekend. He was incredibly sympathetic and said he would reopen his office at a later time on that Friday. He shares space with another business and when I entered the space, the other business people informed me that Mike left. I explained that he was coming back to reexamine my machine. The people said Mike never does that. Well, he did!! And I am grateful. He fixed my machine and we both parted smiling. Now THAT is great business. Go to ComputerX for your computer needs!!

I have been charged twice for a technician to come to my house. Once when I initiated the order in…read moretheir office then again once the technician finished his work at my house. I was over charged about $148 and they did not answer my request for a refund. The technician had an acknowledged learning disability and with some fumbling around got my system working. Once he left I figured out how the system worked and got the system optimized. I would not trust this business for integrity or codependency.

Dave is a great guy. He appreciates and supports local small businesses in our area. Always trying…read moreto get them some recognition. I stopped in with an iPad issue. I had bought it 2 years prior and could not figure a few things out. Rob was great and I truly appreciate him for stopping what he was doing to help me. It's great to have someone you trust in the area.

Corbin, excellent! Cleaned out my (VERY DIRTY) phone, and didn't look down his nose at me. THEN, he…read morerepaired it for a fee much less than buyig a NEW phone, which my carrier in the mall WAS DYING for me to buy and the moment I went into my CARRIER's STORE, began the pushing and the shoving using an enthusiastic bully to GET ME TO BUY another expensive (for each month's fee I'd be owing them until I OWNED the dang phone -- DO I REALLY need the "latest" model? -- SERIOUSLY!) So, Corbin's and his staff's work and attitude leave you satisfied. Very pleasant - professional and KNOWLEDGEABLE. Hours, decent, too. Price good. I could have done without the extra days of waiting -- but that's just me -- NOT the business. Phone was READY when they said (go figure! Who does that, now?)

I download what I thought was a secure app but I was wrong! My phone locked up and I couldn't…read moreaccess anything. I restarted but then I couldn't even get into the phone. After dropping it off for 45 minutes I came back to a working phone, cleaned of over 200 viruses and God only knows what else. I could breath again knowing no information was taken. I was referred to cell phone fixer by another business who only does laptops & tablets. I'm glad I went with cell phone fixer instead of taking it to T-Mobile who more than likely would have just completely wiped it clean. Highly recommend!