Calvin did an amazing job fixing up our porch last year. Our neighbor even came by to say he could…read moresee how much effort Calvin was putting into making sure he did the job perfectly. His price was very fair and reasonable, he is extremely responsive, and the quality of work is superb. I would definitely recommend reaching out for your handyman needs.

On the strength of their Yelp rating online, several months ago I reached out to thsi ccompany for…read moresome work to be done around the house. I called them and didn't actually get to talk to the handyman person; instead, I talked to his assistant (who acted like an intermediary). He stressed that the repairman (Calvin I think was his name) was busy through at least a couple of weeks but that I should text some pictures of what we wanted done to a certain number and he would get back to us. I did as requested, but no response came. We followed up with additional emails, and then another call when I was told that Calvin was very busy but would get back to me. Two months later, and I haven't heard back from them. Would I love to hire them? Yes. Would I pay them to do the jobs we need? Yes! Will they ever get back to me? We shall see...

I am a caregiver to an elderly woman in the earlier stages of dementia. Her family decided to use…read moreSmart link security to equip her home with a camera security system for her safety. Matt came to the home and set up Netgear cameras with a phone app. She paid $1200 for this, which we are now learning is outrageously over priced. We went back and forth with Matt for a couple months, because they system was never reliably with the Verizon Wi-Fi hotspot that he also recommended and installed. ($50 per month) Matt was very hard to get a response from, and after around 3 months he finally came out to the house and exchanged the Netgear system for a Simonet system with one less camera. He told us that they were hard wired so we wouldn't have the internet issues anymore. They were not hard wired. They just plugged into the wall for power instead of batteries. This new set up never worked. Even the day that he installed it, the signal wouldn't push out of the house so that we could view the feed remotely. In a last ditch effort, on Matt's recommendation, we installed satellite internet through her television company. They system still doesn't work. We have tried repeatedly to contact Matt to return the cameras. He has blatantly not returned any attempt to contact, even from my clients lawyer. Our experience had been completely unprofessional and such a nightmare. On top of all of this, I made a review on the smart link Facebook page and was then blocked from the page. Very unprofessional.. and immature too. As far as I'm concerned, Matt stole thousands of dollars from my client, who is a vulnerable 82 year old woman. I hope that he is ashamed of himself.

From the owner: All of us at Smart Link Security INC appreciate your interest in our services. Our company offers…read morehigh quality Security Systems to the home owners and businesses of Schenectady, New York. We have become one of the most respected Security Systems providers in Schenectady, NY and its surrounding area. Our owner brings over 10 years of experience in the security system business. This great reputation comes from our commitment to quality work and great communication with our customers. We specialize in Security Systems as well as Surveillance Camera Installation, Mounted Alarm Systems, TV Mounting, and Home Entertainment Wiring. The best part about how we can assist you with any Security Systems needs in Schenectady, NY is our fantastic pricing. In fact, please give us a call right now to get a free quote. Our Security Systems are ideal for homeowners as well as Restaurants, Storage Facilities, Warehouses, and Apartment Complexes. Each customer is different and their needs relating to Security Systems vary as well. That is the main reason we make great communication with your customers a fundamental aspect of our customer service. It sounds basic but not every company does it well. The residents and small businesses of Schenectady simply know that for Security Systems we are the best call you can make. We have made sure that our entire staff is expertly trained at Security Systems and insist that they treat every single customer with total care...