I purchased a tv and the company recommended hello tech to install my tv on the wall. I waited Al…read more Day for the technician. No technician no phone call. I called them and they're having a hard time. Finding a technician what I give them three more days. In the meantime my TV is sitting in the middle of my living room floor, my old TV, which does not work anymore. Is on on the wall mount. I 'm looking for someone in the area to mount my TV on the wall and hello Tek can just go jump in the lake. I want my money back.

This is not a review for the Glens Falls location but for the over all company which makes the…read morereservation with a tech in your area. These people SUCK!!! I needed a TV dismounted from the wall since I was moving - I put in the request 5 days in advance, they ask for 2 or 3. On the 3rd day they call to say they were having difficulty finding someone for the time slot I requested and could I be flexible. I said yes since I really need them to come. The day before the service, still no word. I called and was told they would turn the call over to a dispatcher and someone would call me that day. How do you say RADIO SILENCE? Later in the day and less than 24 hours before the scheduled service I call and get the same answer. After I kept saying What am I suppose to do since it sounds like you don't have anyone. They at least committed to a dispatcher calling me before the end of the day (it was 9:00 EST).... really?! It is the end of the day. Of course no one called me back. In the mean time I scheduled Geek Squad for $20 more than HT was going to charge me. It was worth the $20 knowing someone would show up. I got an email later on the day the service was suppose to be scheduled saying my appointment was cancelled. Unbelievable - drop the mic! Oh, their operators have terrible English speaking skills, I could barely understand them.

I am a caregiver to an elderly woman in the earlier stages of dementia. Her family decided to use…read moreSmart link security to equip her home with a camera security system for her safety. Matt came to the home and set up Netgear cameras with a phone app. She paid $1200 for this, which we are now learning is outrageously over priced. We went back and forth with Matt for a couple months, because they system was never reliably with the Verizon Wi-Fi hotspot that he also recommended and installed. ($50 per month) Matt was very hard to get a response from, and after around 3 months he finally came out to the house and exchanged the Netgear system for a Simonet system with one less camera. He told us that they were hard wired so we wouldn't have the internet issues anymore. They were not hard wired. They just plugged into the wall for power instead of batteries. This new set up never worked. Even the day that he installed it, the signal wouldn't push out of the house so that we could view the feed remotely. In a last ditch effort, on Matt's recommendation, we installed satellite internet through her television company. They system still doesn't work. We have tried repeatedly to contact Matt to return the cameras. He has blatantly not returned any attempt to contact, even from my clients lawyer. Our experience had been completely unprofessional and such a nightmare. On top of all of this, I made a review on the smart link Facebook page and was then blocked from the page. Very unprofessional.. and immature too. As far as I'm concerned, Matt stole thousands of dollars from my client, who is a vulnerable 82 year old woman. I hope that he is ashamed of himself.

From the owner: All of us at Smart Link Security INC appreciate your interest in our services. Our company offers…read morehigh quality Security Systems to the home owners and businesses of Schenectady, New York. We have become one of the most respected Security Systems providers in Schenectady, NY and its surrounding area. Our owner brings over 10 years of experience in the security system business. This great reputation comes from our commitment to quality work and great communication with our customers. We specialize in Security Systems as well as Surveillance Camera Installation, Mounted Alarm Systems, TV Mounting, and Home Entertainment Wiring. The best part about how we can assist you with any Security Systems needs in Schenectady, NY is our fantastic pricing. In fact, please give us a call right now to get a free quote. Our Security Systems are ideal for homeowners as well as Restaurants, Storage Facilities, Warehouses, and Apartment Complexes. Each customer is different and their needs relating to Security Systems vary as well. That is the main reason we make great communication with your customers a fundamental aspect of our customer service. It sounds basic but not every company does it well. The residents and small businesses of Schenectady simply know that for Security Systems we are the best call you can make. We have made sure that our entire staff is expertly trained at Security Systems and insist that they treat every single customer with total care...

I had a bad experience with Towne TV after Many Good experiences…read more I was quite disappointed in the support I received. I just heard from the owner who apologized and was genuinely sorry. I've Always liked doing with Towne TV and will do so again. Thanks to the owner, Mickey Valletta

Second time in four years we have benefitted from the expertise and good service provided by this…read morecompany. From the consult appointment of KC to installation, we are pleased with the excellent customer service. Initially, KC made a visit to consult on our needs. No charge for home visit! He listened and answered our questions. He prepared an estimate that was emailed to us. We approved and paid a deposit. Shortly, after an appointment for installation was set up. The plan-- *Install a new 55" Samsung TV mounted on brick wall above our fireplace. A sound bar was attached to the bottom of the TV. It will improve sound in the large family room with a vaulted ceiling. *Move the 46" Samsung TV we bought from Towne four years ago to another room, the office sitting area. It was mounted on a wall. Service men were efficient and professional. (They removed shoes in the house.) They checked with us about details including appropriate placement. After installation, an informative clear explanation of the remote settings for the tv and for the sound bar were given. They cleaned up. We highly recommend this family owned local business.