My search for a good computer repair shop almost ended in a nightmare. Fortunately, before things…read moretotally went south, I did an online search and found ComputeRx in Niskayuna. Mike Kanciruk has been in the repair business for more than 15 years. He's racked up great reviews which convinced me to give ComputeRx a try. Mike fixed my broken MacBook Pro in about a week. The laptop screen had cracked and I forgetfully let the warranty expire. Ugh! Mike charged me $75 for labor to install a new replacement screen which he had to order. It wasn't cheap. The whole thing ran me close to $600. I like Mike because he was upfront about costs and what needed to be done. Initially, I took my broken laptop to a repair shop near me where it just sat untouched for more than two weeks. The repair cost they finally quoted was between $100-$200 more than what ComputeRx actually charged, plus they wanted the money upfront. I had a bad feeling about that so I took my laptop back and brought it to ComputeRx instead. So glad I did. ComputeRx at 2215 Nott St. It shares an office with Nott Street Office, a shipping and copy business. They're few doors down from Lange's Pharmacy. .

What business does this nowadays?? ComputerX diagnosed my laptop and when I got home, the "fix"…read moredidn't work. I called his cellphone and he responded within minutes telling me his office was closed for the week and that he was going to pick up his son. However, I needed my laptop for the weekend. He was incredibly sympathetic and said he would reopen his office at a later time on that Friday. He shares space with another business and when I entered the space, the other business people informed me that Mike left. I explained that he was coming back to reexamine my machine. The people said Mike never does that. Well, he did!! And I am grateful. He fixed my machine and we both parted smiling. Now THAT is great business. Go to ComputerX for your computer needs!!

Tom is the best at what he does. He was open and communicative regarding my computer's issues,…read moreexplicit in his troubleshooting and resolutions, upfront about the repair price, and most importantly of all, he was professional and amicable. I can't recommend Tom enough!

He called me while he was on vacation and resolved my issue on the call! No cost to me.read more

My husband I and are simply blown away at the service that was provided to us by the owner, Joe…read more Our computer, purchased only a few years ago from Comp USA, became infected with viruses, it would turn on and right back off. I was in a panic; my whole "life" is stored on that computer! A friend of my husbands had just experienced a computer issue and highly recommended Brick Row Computers to us. The personalized attention I received was incomparable to that I have ever experienced - with Any other company. I was surprised to be put in touch with Joe, the owner, immediately. He said he would be happy to drive to my house to fix problem but he first asked if I would like him to instruct me and see if it was something I would be able to fix. Joe spent about 45 minutes on the phone with me, giving me step-by-step directions on how to execute this problem. All thanks to his patience and instructions, I was able to fix this problem myself! Joe even called me back a few days later to make sure my computer was running OK. I have since purchased two machines, a PC and a laptop for my daughter's college, and just could not be happier with Brick Row's results. When I purchased a computer - they came and set it up, downloaded programs, put in my information - made sure we understood how to use everything. These are things companies just don't usually offer. The Brick Row Computer team is hands-down the most knowledgeable, fair, patient and reasonable computer technicians and sales company we have ever dealt with. Brick Row does business the right way. Thanks so much, Joe, for your help and for providing our community with a company that has such incredible values and is as well rounded and experienced as Brick Row. Robbie

Adam is expert and very kind. He helped me with an old Garmin GPS and took the time to help get it…read moreworking even tho a replacement battery is not available. Had a previous experience when my computer was hacked. He not only got rid of the viruses but also calmed me down. His fees are very reasonable. Highly recommend Adam whenever you need tech help! Gloria M.

I had an issue while putting together my custom pc and brought it in when I got my pc back not only…read moredid they fix my issue but all of my wires had been organized so much better and everything was spotless they went above and beyond and the price was beyond reasonable highly recommend bring your pc here

I want to give a "shout out" to Will Power PCs. He is a genius repairing computers or fixing any…read moreIT problem you may have. Not only does he travel to you, but his fees are so reasonble. He's very soft spoken and mild mannered. Don't let that throw you. He's definitely the one to call if you need help. Thanks Will. Tony F

Very good they will blow out your ps4 for you for just 5$. They do look at some of the parts if…read morebroken they give exact price only taking about a 1 day or 2 to get it fixed

I just want to give a "shout out" to WillPower. He's a genius at repairing computers or fixing any…read moreIT problem you may have. Not only is he good, but he travels to you and his fees are more than reasonable. Don't let his mild manner throw you. He's just a soft spoken person. Here's his #518-892-4419. Thanks WiiI. Tony

Did super well, fixed my laptop and gave me really cheap prices. Good value for the service he did…read moreand I will be coming back and recommending. Small business that deserves more recognition!

IT Tech Boyce repaired my computer remotely. I had a security software that did not update…read moreproperly. He identified the problem, uninstalled the problem software and reinstalled it and the upgrade. He was knowledgeable and kind and helped me tremendously. Libertek is an excellent company to do business with and Boyce is a great representative of this. Implant.

I brought my crashed external hard drive into the store to see if they could recover the data from…read moreit. The guy who did my intake explained that it will be $162 due today. I asked if that is a flat fee if they are successful or unsuccessful. He said it was. I asked in there would be any additional fees, he said no. He said if they have to mail it out if they can't figure it out then it would be extra. I told him to not mail it out without first calling me to approve or not approve. He also asked if I wanted them to put the files on a hard drive which would be extra. I said no and asked if I could bring my own hard drive to transfer the files. He said yes. I asked if I should just bring it at a later date to do that and he said yes. He told me it would take 10-12 days. On day 14 I still hadn't heard back so I called. The guy who answered didn't know what I was talking about and had to call me back. Another call where the guy seemed confused about what I was asking. At this point I lost the tiny bit of confidence I had with this place. He called back a second time and said they recovered my files and I asked can I bring my hard drive at 3pm the next day to get my files. He said yes. I arrive the next day to be told by the store manager that it will cost me another $75 to transfer files to my hard drive. I refused to pay and told him nobody said anything about a hidden data transfer fee. He said then I couldn't have my files I paid $162 for them to recover. I was so upset and he admitted it was possible his staff neglected to tell me 2 different times there was this hidden fee. He offered to charge me $50 not $75 for the error. Had I known upfront it would cost $237 not $162 I would never have hired this shady company. I am skeptical and think this is a normal predatory practice of this place

Alarmed at these fake popups I have been getting and also since I did not have any antivirus on…read morethis Windows 11 desktop of mine, I was seeking for help. Microsec stood out and they have done their abracadabra to get rid of all the bad stuff and secure my computer remotely in Meadville, Pennsylvania. Great help from an amazing tech, his name is Jude who worked on my computer. Five stars to him for his professional work and doing it as fast as he can.

Highly recommend Microsec in Washington, DC, if you need to troubleshoot Google Workspace email. My…read moreemails used to get deleted automatically, and the tech was able to get to the bottom of it and fixed it for me.