I have been a customer of Computer Sense for twenty years or more, Andrew has always taken care of my needs and did his best to explain things to me. He listens to his customers and guides them in the direction that best suits their situation without trying to sell them more than they need. read more

Computer Sense has built my last 2 computers. I own a small community paper here in this community, and I do all of the graphics myself. My needs are unique, I need a fast, graphically intense computer that can also handle Microsoft spreadsheets, billing, massive downloads. My needs are hybrid- and Andrew realizes that a "one size fit's all" is not going to do what I need. Even more impressive- beyond his technological skills, Andrew is a really nice person. I have been in his store and watched as customers, neighbors, senior citizens, have come in with "locked up" laptops. They clicked on "something" and now have the blinking virus screen. He just smiles, opens up their computer and has miraculously fixed a few right in front of me. He knows their names. He makes them comfortable. They didn't need to call for an appointment 3 days from now. That's why he has been in business for so many years. If you need a computer, or need a repair, do yourself a favor and go to Computer Sense. You won't be sorry. read more

I have been using the services of ComputerSense for 15 years now. Andrew and John keep up-to-date on the continually evolving world of computers and software. They have repaired several computers for me over the years and I value their expertise. This firm also carries a varied inventory of computer equipment, such as new and used laptops and printers. They also accept outdated electronics for either parts or proper recycling. Most recently, I took a new Lenovo Yoga in to have them insert the data from an older laptop and to tweak the settings on the new machine to my personal preferences. This included additional software programs for protection from malware and possible hacking. All the work was accomplished within a day. Overall, the work done is very professional and the service courteous. read more

Highly recommended! Brought my desktop pc to a place on Altamont Ave in Schenectady. Had a burned out power source from the recent power outage. They had it for a week and a half without even looking at it. Told me the power source would be a special order. Brought it to ComputerSense, he had the new power source in stock, and replaced it in less than 10 minutes while I waited! I wish I had known about them earlier, I never would have brought it to the other place. Will gladly drive the 25 minutes to go back if I need to. read more

I had the opportunity to use Computer Sense two desktop computers cleanup, repair and upgrade in the past 2 years. These guys are awesome, honest and will talk to the customer in a way that a non-technical person will understand. They charge you for minimal hours labor at a decent labor cost and that is spectacular. The work performed was "top shelf" and that is the most important thing. read more

I left messages for many people on yelp after my computer was hacked. Although I did receive text replies, and repair estimates without even knowing what was wrong with my laptop, Andrew at ComputerSense in Burnt Hills was the only person who actually called me on the phone and spoke patiently with me for about 45 minutes to diagnose what was going on. I'm old and tech-challenged in every way, but even though I was panicked he was able to explain my computer's problems in a way that I could understand. His cost was more reasonable than any other company that I contacted. I dropped off the laptop and picked it up 2 days later. John, who also works there, is very nice. Throughout my experience, ComputerSense cared about helping me with my computer. I would highly recommend ComputerSense without hesitation. read more

I bought a new iMac since my old one was out of date and the Brother printer I had been using would not work with a newer operating system. Bought a newer model Brother printer to go with it. The crew here did a great job of transferring data and setting up the printer to work with the new iMac. They made a house call to install both units and do some minor fine tuning. Several months prior they did a data transfer between an older MacBook Pro and a new MacBookAir which was uneventful. Because the old units were not worth much they declined to buy them as used but took them off my hands to recycle them. Can't say enough good about how they handled my requests and concerns. Will definitely do business there again. read more

We purchased a laptop there and it worked pretty well. At the time we were happy enough where we returned for a MacBook for our son beginning college. In a very short time the MacBook wouldn't power on. We returned the MacBook to inquire what was happening. The owner investigated the matter and told us the battery was shot and it wouldn't be worth replacing. We were charged a fee for the investigating of what was wrong. We were frustrated but understand things can happen. The owner stated he couldn't refund the laptop but would "give us a deal" on a replacement. Dozens of attempts to contact the owner have resulted in us being ghosted. Both my wife and I have called the store about a dozen times. Each time we are told by staff the owner isn't in and we would have to call back. We could never get a straight answer what time he would be in so we asked if we could leave a message. The staff has supposedly taken messages for us that have never been returned. I stopped into the store one day to ask what was going on. I was told that the owner was on vacation but he could be reached by cell phone. The employees said, "I'll reach him today and ask what he wants to do about this and you can come back in tomorrow to take care of this." The same employee called my wife later that same day and said he was unable to reach the owner and there was no way to reach him...so don't come in tomorrow because we would have no answers for you. My wife asked when we could come back in, and the employee said the owner is aware and would call us when he returns. Weeks later, still no call. When we call back, the owner is not in...same cycle repeating itself. If I could rate this place zero stars I would, but the Google format requires me to give them at least one star...that star they do not deserve. So it comes down to this: If you do business here, it will be a gamble. IF you buy a computer from here and it works fine...all will be well. IF you buy here and have a problem, do not expect them to correct the problem or make it right. You will never hear from them again. So we paid upwards of $700 for a used MacBook, plus the fee for evaluating why said MacBook failed, and are left with nothing to show for it. After online research, that particular model is known for batteries overheating and failing. The MacBook is still in their possession and no contact is able to be made. We were in need of a replacement and we found another place to do business on a MacBook. We have two other children who will need MacBooks for college and we will not be returning to Computer Sense to purchase them. It's a shame that a local business does their customers like this. Customers who were pretty understanding, at first, and was willing to buy there again for them to make it right. YOU HAVE ALL BEEN WARNED!!!!! Addendum to the owner trying to save face in his reply: The review was 100% accurate. We were charged for a diagnosis. You stated battery damaged and what I mentioned above. You made up the liquid nonsense now. When we were given the diagnosis we were out of the country on vacation. Attempts to reach you when we returned were all ignored. You had ample time to reach us. You claim I was "disrespectful" to your employee as if that was justification for blowing someone off. The truth is, your employee was simply told that if I don't hear from the owner I will buy elsewhere. You employee always said you were never in and would never be in until much later in the day. He took messages each time and you never returned any calls. Me stopping in was a last attempt to make it right. Again, unavailable. But yet he reached you and you decided not to get in touch with us. You claim you wanted to handle it directly, but NEVER did. You like to pass the Buck. Bottom line, you and your business failed. This shows what will truly happen to anyone who has an issue with something purchased from your store. They will be Ghosted. When they try to get a straight answer you will twist things to make it seem like they are responsible. Hardly good business practice. I'll just say again what I said above, you have done NOTHING to make this right. Anyone who buys from you is taking a significant risk because of the computer fails, they are on their own. Your excuse of being on vacation only works for one instance of you ignoring us. It took an online review for you to come out of hiding. Do you make it right then in hopes of salvaging a customer...no. You absolve yourself of responsibility, and make it seem like it's the customers fault. Why not just make the call and say, "I apologize for not calling back. What can we do to help?" That's what most businesses do that have trustworthy business practices. That may have even had an edited review to a more positive experience. But no! You double down on unprofessionalism. read more

Expert service and sales are the hallmarks of this business. I've been using Computer Sense for nearly 15 years and even purchased two laptops from them. Andrew and Ethan are the two individuals I've primarily dealt with and they are both knowledgeable, cordial and patient. In short, they've never disappointed. read more

Extremely helpful, friendly and honest. They checked my computer, ran multiple tests on everything for me and the price they charge is extremely considerate. I would go to this place every time I have a computer problem that I am unable to solve myself. read more

Great customer service and fair prices. I am grateful to have Computer Sense so close to home.

Computer Sense is so much better than going to the Apple Store! Three weeks ago they remove the about-to-blow-up battery from my MacBook Pro and replaced it, and yesterday they showed me about 20 monitors to replace one that had died. Fast, pleasant staff, choices, honesty, good prices. And right down the road from me! read more

My old desk top failed to re-boot: Since I had no "Google" option to get advice for help to find a business to help me. I needed to resort to the phone yellow pages. Many "geek" businesses were listed. I needed to select one. How do I choose any of these unknown to me? So, blindly took a chance and called one of the numbers listed. And, lucky me, I had fallen into the COMPUTER SENSE realm of expertise. I promptly arrived there with my computer and spoke with the owner. After two days, he advised me my computer had been restored, and could be returned to me. I am impressed with the quality of work done, and fair price. Prompt, accurate experiences makes me very happy with this business. read more