Just before the Holidays my iMac started acting up. I couldn't eject a CD out of the drive, some programs had difficulty loading up. I'm disabled but I loaded my iMac onto my walker and went to the Apple store. First i was told a service tech could see me until 3 pm the following day. I pleaded can't I just leave it, no was the answer. Finally I was able to get a manager to speak to me. When sh looked up my serial number I was informed I had a "legacy machine" and the techs could not work on it, part were not available for a 6 year old machine. She did give me a card for Bill. In desperation I called him, over the phone he told me it sounded like my Hard Drive was dying. Tho make a long story short I brought the machine to him. He had it repaired in 2 days, upgraded memory, restored the new drive from my back up, All done at a VERY REASONABLE fee. If I listened to folks at the Apple Store, I would have been buying a new machine and having to struggle getting my back ups on the new machine. Thanks Bill, my iMac is working fine, you saved me a bundle and a lot of working about possible loss of data. read more

Bill upgraded my wife's MacBook Pro when the track pad went kapooey. It was a quarter of the cost that our local Mac repair shop wanted to charge and they really didn't want to do it. The computer was a 2011 and considered "vintage" by the Apple people. Then when I made the mistake of watering plants directly above her machine and the whole thing went kapooey. My bad. But Bill salvaged all her data and transferred it all onto a MacBook air. Based on his wife's advice (she knows a lot) I came back to Soosmac to upgrade my 2009 iMac with a solid state drive and then did it a second time with a 2011 iMac (I do photo and video editing as a hobby). In all cases, we (my wife and I) were completely satisfied and our vintage machines are still doing just fine. The Apple scheme is to get customers upgrading over and over, year after year it seems. I resent that. Bill is a savior. In a day and age when all it is that the world wants from us is to consume the next item, especially technical stuff, I am someone who love a thing that lasts ten, twenty, thirty years. Thanks Bill. read more

Bill was one of the first Genius Bar technicians hired by Apple, and worked at the Crossgates store until just recently. Now he loves to work on old Apple machines. I took him my much-loved 2010 MacBook Pro that was behaving badly. Although he wasn't able to fix it (logic board must have finally gone out), he was exceedingly helpful, patiently explaining complex hardware concepts, and gave me good advice. After discussing my replacement options, he gave me back my machine without charging me anything for all the time he spent helping me. Very generous. It occasionally seemed a little difficult to get in touch with Bill, and his emails were a little curt, but that seems understandable since he has a full time job, a family, and works on computers like mine in his free time. Still, great experience. read more

Bill just worked on my MacBook Pro 2013 when the track pad became erratic and I could only use an external mouse. He replaced my top case for at least half the price Apple would have charged, if they would have worked on it, which they wouldn't, because its considered vintage. He had it ready for me in record time. I will now be able to get several more years out of my Mac which is a heck of a lot better than paying $2,000.00 or more for the caliber machine I currently have. I will always call Bill to keep my machines going. In addition to repairs SoosMac can teach users how to use software old and new. I have taken classes from Barb in the past and she can teach anybody, applications and hardware, and all with a great sense of humor. She makes learning easy and fun. read more

After several crashes, I thought my 2012 MBP was toast, but Bill convinced me it was still a great machine and all it needed was a new heart transplant (aka, Hard Drive with double the capacity). He then transferred all (yes, ALL) my data, applications, Aperture photos, etc. from my Time Machine backup and voila, it's performing like a new machine again and nothing was lost. From where I live in Rural West Bumbleville it was an hour and a half drive--but, if Bill ever relocates, I'd drive cross country for him and his great service (and, at very reasonable $$'s!). James C read more

What a fantastic resource for Apple users! My not-so-old MacBook was too old for the Apple Store to even look at! One of the employees very kindly gave me "drsoos" contact info. When I explained my problem, he suggested I drop off my computer. His lovely wife met me at the door, took my laptop and info and said they would contact me soon. I was contacted very promptly with a diagnosis of a mew hard drive needed and a very reasonable quote. The repair was also very quickly and professionally completed. The computer works beautifully. Highly recommended! read more

Dr. Soos was awesome! He replaced my 17-inch MacBook Pro screen and the magnetic harddrive with a ssd in my Mac desktop. In addition he fixed the fan in my Mac desktop. Both jobs were done rapidly with absolutely no problems. If you have a broken Mac and live in the Capital District of NY, he is definitely the person to contact. A word of warning! Don't play with a fidget spinner around any sort of fragile device such as a computer screen. WAW in Schenectady read more

Very quick turnaround with a new battery, SSD and data transfer on my old, trusty 17" MacBook. Bill is very knowledgeable, responsive, careful and his prices are super good. You won't go wrong with Dr. Soos. That said, I say... "He said he could help me. Cuz' that was my need. His prices are low. And he works at great speed. And his work is one hundred percent guaranteed!" read more

My 2009 imac was having some issues and I was seriously considering trashing it and buying a new one. Bill suggested upgrading to an SSD drive and transferring my data over. The machine works great now for a low investment. The repair was quick and Bill did some additional improvements for no charge. Highly recommended. Kyle Smith read more

Bill was great! He was able to recover all of the data off of my dead MacBook and was honest about it not being worth the money to fix. He was quick to respond to questions and very reasonably priced. I would absolutely recommend him for your computer needs! Much better than the big box stores that will charge you an arm and a leg. read more

One of the Apple Store "geniuses" directed me to Bill and I was not disappointed. Smart, fast, and generous with his time, he not only rehabbed my beloved MacBook Pro, he and his wife (who, like Bill, is an Apple store alum) also gave me great advice on speakers and music-streaming programs. Top notch! read more

Bill has consistently been able to help when my machine or knowledge failed me. He is a wealth of information and has a knack for fixing all things tech!! Whether it's a phone, laptop or desktop he can do it all!! Plus, he doesn't speak "geek" to you! And does it all with a smile! Thanks Bill!!! read more

Bill upgraded my late 2013 iMac by replacing the existing HDD with an SSD. My iMac now runs better and faster than it ever did. I feel like I have a brand new Mac! Everything was done expeditiously, and at a very reasonable cost. I highly recommend SoosMac. read more

I would highly recommend SoosMac for your PC, especially Apple repair. He is truly a MAC Genius; a very honest person who will not steer you wrong or sell you something you don't need. You won't be disappointed Tom Neiss read more

Bill did an excellent job fixing my Macbook! The service was quick and I couldn't ask for a better deal on the price! He did Apple Store quality work without the long wait and the steep price. Would highly recommend. read more

Bill is the best!! He took my 10-year old IMac and got it up and running again. Apple told me I had to buy a new one since it couldn't be upgraded, but Bill installed a new hard drive, and it works like a charm. read more

We just brought our second iMac to SoosMac. He is wonderful, I give him high marks. He knew what was wrong with both computers and fixed them in two day.. It's wonderful to have a trusted Mac guy. read more

Highly recommend Bill. Not only for the repairs, but offers great advice and assistance with Mac questions. Very responsive.

Amazing turnaround time on replacing MacBook Pro battery as well as clean-up older Lenovo! Works great! Thanks, Bill,