****This review is for the Albany, NY store****…read more I brought my PlayStation 3 into Computer Answers for a diagnostic and estimate on April 20 because it was not accepting discs. I was told that they would call me with the dianosis and estimate after they had looked at it, would which take at least three days. When I hadn't heard anything in a week, I called, mainly to make sure they had my correct phone number. Again, I was told that someone would look at it and get back to me shortly. Okay, fair enough. A week later, after hearing nothing, I called back. I was told that the tech "has it on his desk" and would get back to me. THREE WEEKS LATER and nothing. I called and spoke to the tech. He said he would look at it and call me "later today." That was on a Thursday. By the following Saturday, I hadn't heard back, so I went in and asked them to just give me the PS3 back. The story is also dirty and the work area is a pile of junk, electronics, and random parts. Other people have mentioned things being lost and broken and I can see why. Your millage way vary but if I were you, I'd take my electronics literally anywhere else.

I worked w Brendan and Alex. The guys here are honest and won't take you for a ride to get your…read moremoney. This is what I was looking for. unfortunately, my laptop is not able to work anymore but I was thankful for going to them. In the future I will continue to do so for other electronics! Great job guys!!!

Solutions by Design is the best! I've been working with them for 7 years now and they go above and…read morebeyond for our company and are always there when we need them! If you're looking for IT services for your company, I highly recommend them!

I love this local business! Their repair time is quick and their service fee is fair. They're a…read morelocal business run by honest people. I recommend them highly.

I am sorry this is late. Chris did a home visit repair to an old but much needed laptop. He told…read moreme what I needed and didn't try to sell me on more. PC is working well now and as he said, a new hard drive made it speedier. He also kindly helped me with a problem getting rid of popups on my second PC, that I was battling with at the time. He went the extra mile. I appreciate his sincerity,, and his willingness to answer questions. I'll be calling again soon Chris as I have another old laptop that needs some tuning up! Kate

Whenever people mention their computer problems around me I feel compelled to talk about how I have…read morea friendly local computer doctor who does house calls. So quaint and old fashioned! The pure convenience of being able to call Chris and have him come right to your house (masked up and with plastic covers on his shoes to protect your floors) to tend to your ailing computer aside, he's incredibly nice, friendly and professional, and great at warning you about best and worst case scenarios for the issues you're having with your computer and talking you through your options for dealing with them ahead of time so you don't get any nasty surprises. Best of all, having him come right to my house to fix my laptop has consistently been both faster AND cheaper than leaving the computer at a repair shop where it will languish for days on end before anyone gets around to looking at it. I'd 100%, unreservedly recommend Computer Crisis to anyone having a computer crisis in the Albany area.

Just saw a recent review which reminded me that I should get off the Yelp bench and do my part…read more Last year our home office computer system just stopped. My wife needs a computer at home for her work and could not afford any down time. A quick call to White Wolf had me bring in my computer for diagnostic. As we feared it was dead. However they were able to salvage everything on the hard drive, walked us through options for new computer, ordered and installed it within days. What could have been a nightmare was actually a pleasant, although not cheap, experience. Very Happy.

Amazing customer service. Hard place to find, but I just showed up with a question and the woman…read morethere (Jenn) not only answered all of my questions, she straight up gave me a SATA cable (no stores in the area were carrying them). It was awesome and now I wish I had at least offered a consult fee or something. Will absolutely use them for any other issues or upgrades I can't handle myself.

Corbin, excellent! Cleaned out my (VERY DIRTY) phone, and didn't look down his nose at me. THEN, he…read morerepaired it for a fee much less than buyig a NEW phone, which my carrier in the mall WAS DYING for me to buy and the moment I went into my CARRIER's STORE, began the pushing and the shoving using an enthusiastic bully to GET ME TO BUY another expensive (for each month's fee I'd be owing them until I OWNED the dang phone -- DO I REALLY need the "latest" model? -- SERIOUSLY!) So, Corbin's and his staff's work and attitude leave you satisfied. Very pleasant - professional and KNOWLEDGEABLE. Hours, decent, too. Price good. I could have done without the extra days of waiting -- but that's just me -- NOT the business. Phone was READY when they said (go figure! Who does that, now?)

I download what I thought was a secure app but I was wrong! My phone locked up and I couldn't…read moreaccess anything. I restarted but then I couldn't even get into the phone. After dropping it off for 45 minutes I came back to a working phone, cleaned of over 200 viruses and God only knows what else. I could breath again knowing no information was taken. I was referred to cell phone fixer by another business who only does laptops & tablets. I'm glad I went with cell phone fixer instead of taking it to T-Mobile who more than likely would have just completely wiped it clean. Highly recommend!

When we had an emergency breakdown of our computer, we found Eyemax…read more Computer Geeks on Yelp and we are so glad we did. On a weekend, Zach told us to come in the next morning. We found him to be knowledgeable with 25 yrs. of experience, personable and reasonably priced. we picked up our restored computer that same afternoon , and are very happy with the results. We are keeping Eyemax phone number at hand for any and all computer needs. Look no further for personal, competent and friendly service. Thank you Zach!

First I need to I don't know why this has me listed as San Francisco, CA but I live in Albany, NY…read more My son woke up Saturday morning and his computer wouldn't turn on. I called and Zach was willing to see us right away. When I was on my way there I had an accident and fell down a flight of stairs, so needless to say I wasn't in a position to go meet Zach. He was wonderful and told me not to worry about it that he would be there for us when we were ready. He WAS!!! We called on a Sunday and he met my husband and was able to repair my son's computer in about 4 hours. He was kind and didn't take advantage of our lack of knowledge regarding computer repair. His rates were very reasonable and I would highly recommend Eyemax for anyone experiencing computer problems. I will definitely use them again if I should encounter any problems in the future.