I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

Apple Crossgates continues to be a three-star experience, i.e. not great. We needed a battery for…read moremy wife's otherwise serviceable iPhone 12 and had the impression if we made an appointment and specified we were there for a battery replacement the process would be quick and easy. Instead we waited for an hour, much of what was spent with staff trying to upsell us to a new phone. When we finally convinced them we just wanted a new battery they said it would be another two hours. They managed to sell us an add-on battery pack ($50) through an uncharacteristically clueless salesperson who did not know that it came with a charging cable or that the cable, when discovered in the packaging, was not compatible with our phone.

Staff is quick to get to you despite it being incredibly busy. I imagine you must have an…read moreappointment to get any work done in the store if you're not there to simply purchase a product. Cases are a bit lacking I was looking for something more durable but only the "pretty" cases were available. If you're looking for a life proof type of case better go online.

Staff is friendly and the store is large. Cases for iPhones under 17 were available and there were…read moreplenty of choices. It is also a convenient parking lot to get into the store and easy access to the rest of the mall.

I went to this location to get help with a software corruption issue. The team was able to help me…read moreout, but the main guy I was interacting with was a major creep. The only thing I needed to do was pick up my laptop, pay, and sign, but this man (I wish I could remember his name) took over an hour and a half to complete this process as he was spouting straight BS that I assume he believed counted as rizz. It was 8:30pm and honestly this was the last thing I needed to be dealing with. He was telling me that I should be "impressed" because he's the only geek squad member on the east coast that's able to do this task, and that it's only his part-time job because he "works with models and actors in Hollywood", at which point I assume he expected me to be impressed. There was a lot more just absolute nonsense he was spitting, and I truly wish I had recorded the conversation because I'm still baffled by this dude's obvious play to get in my pants. FINALLY. We get the payment done and all of that squared away, at which point he tells me that the best buy number is on the receipt, and that he also included his ~personal email~ (not store associated, literally just a Gmail account) in case I wanted to reach out to him with "further questions". Needless to say, I threw that out before even leaving the store. Anyways, if you're a young woman in the Albany area and you need to get your computer fixed, avoid the guy that looks like Severus Snape if he took a bath in baby oil or you'll get stuck in the most Reddit-coded conversation of your life.

Reboot computers was there during the Covid-19 pandemic when everyone was working from home. We…read morewere ordered to work from home and when my computer failed I called Reboot. We tried a couple of things over the phone to avail. I brought the laptop in and explained my issue and the need for access to work. Within hours I had my laptop back! Amazing service! Very friendly! Highly recommended!

I have used Reboot Computers on 4 occasions- twice to clean up massively infected hard drives once…read moreto replace a hard drive and, most recently, to buy a new computer. Joe, the owner, did great in each instance. He is personable and informed and really wants to get things right. The computer I bought was to run programs through a Sonos sound system and a Sony TV. The codex output did not work due to software compatibility issues and Joe installed a new video card for NO COST! Also service was fast and he is a great communicator.

This place has some really good folks working here. Often times I've had friends and family mention…read morethat they need to take their computer to the Geek Squad for repair. After admonishing them for considering putting their computer into the vile hands of the generally-incompetent shitbirds at Geek Squad, Computer Renaissance is usually the place that I recommend. I don't deal with them for service (at least not directly) because I don't need to, but I do interact with their staff when I'm looking to purchase parts. From these interactions, I can safely say that unlike Geek Squad, these guys really know what they're talking about. Not only are they very familiar with the more advanced and high-end solutions and products, but they're also helpful when it comes to the more standard and common equipment. In other words, they're not the place that's going to pressure you into an upsell. They understand all facets of the industry well enough to recommend a solution that meets your needs, and they're certainly proficient enough to trust your computer to for repair. I can go into this place and talk to them about components for the $5000 uber workstation that I'm building, but also know that my completely computer-illiterate family member can go here and they won't talk down to her or try to sell her something that she obviously doesn't need. From my perspective, this is a great shop because they sell components and accessories that generally aren't available as in-store items at competitors like Best Buy or Wal-Mart. If you're looking for a less-common adapter cable of some sort, chances are that Computer Renaissance will have it in stock and at a decent price. Other places like Best Buy, Wal-Mart, or even online-only retailers like Amazon and NewEgg, will have the same parts, but will have to ship it to you... so you add a delay in receiving the item on top of potential shipping charges. Definitely give these guys a call first if you're looking for something, because you may save yourself some time and some money.

I have been trying to contact this company for 5 days…read more Phone goes to voicemail. I left a message. Website has a contact page. I sent the an inquiry. I have not heard from them. On the other hand, I did hear from a nice firm on Central Avenue with whom I will be conducting business.

I have been charged twice for a technician to come to my house. Once when I initiated the order in…read moretheir office then again once the technician finished his work at my house. I was over charged about $148 and they did not answer my request for a refund. The technician had an acknowledged learning disability and with some fumbling around got my system working. Once he left I figured out how the system worked and got the system optimized. I would not trust this business for integrity or codependency.

Dave is a great guy. He appreciates and supports local small businesses in our area. Always trying…read moreto get them some recognition. I stopped in with an iPad issue. I had bought it 2 years prior and could not figure a few things out. Rob was great and I truly appreciate him for stopping what he was doing to help me. It's great to have someone you trust in the area.

Highly recommend Nassau Computer Repairs!! Lloyd the owner is professional, kind and above all…read morehonest. When another computer repair had my computer for 6 weeks he had my problem diagnosed in less than an hour! If you need computer help Lloyd's your guy!

From the owner: We set ourselves from the competitor by providing tailored, personal, support to the customer. As a…read moreconsumer, I understand how other computer shops may exercise predatory tactics or try to up sell on everything. I vow to treat all customers with respect in regard to any problems they face.. as well their wallet. The shop may not always be open but my phone and email lines are! Give me a call, text, or email, anytime!

Tom is the best at what he does. He was open and communicative regarding my computer's issues,…read moreexplicit in his troubleshooting and resolutions, upfront about the repair price, and most importantly of all, he was professional and amicable. I can't recommend Tom enough!

He called me while he was on vacation and resolved my issue on the call! No cost to me.read more