I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

Standing here for 15 minutes after being told someone will be here to assist. Not a sole around…read more Finally a young man named Jacob appeared who was very helpful, he listened to what I was looking for in a laptop and did not try to upsell me on any products. Jacob gets 5 stars but the business itself only gets 3 stars.

Crap experience. Made a reservation for the geek squad and no one acknowledged me for over 25…read moreminutes while I waited at the front and saw my name constantly show on the screen saying I wasn't checked in. I get it ur understaffed and it's the holidays but you can still acknowledge me so I know I'm not waiting around for nothing? Finally get someone to help me and the guy looks at my computer for all of 2 seconds, says it's gonna be $800 and two weeks to get it back. There was no way he knew the model, year, size etc; based on looking at it for that long. He told me to just look at getting a new computer. While I was waiting around for 30 minutes I ended up booking an appointment with the Apple Genius Bar- they actually looked at my computer, quoted me $400 and it was fixed within 24 hours. My experience with this Best Buy has never been good in all honesty. I get it customer service sucks blah blah Best Buy do a better job of training ur employees and taking care of their needs so they can actually help ur customers cuz revamping the store is not enough. U don't care about ur employees so they don't care about us. DO BETTER! Also shout out to some old lady named Gloria cus she was being a Karen on my behalf and I thank her for that.

Apple Crossgates continues to be a three-star experience, i.e. not great. We needed a battery for…read moremy wife's otherwise serviceable iPhone 12 and had the impression if we made an appointment and specified we were there for a battery replacement the process would be quick and easy. Instead we waited for an hour, much of what was spent with staff trying to upsell us to a new phone. When we finally convinced them we just wanted a new battery they said it would be another two hours. They managed to sell us an add-on battery pack ($50) through an uncharacteristically clueless salesperson who did not know that it came with a charging cable or that the cable, when discovered in the packaging, was not compatible with our phone.

A terrible experience, they need to hire more staff to avoid their staff going from person to…read moreperson. I was there for four hours just get my new computer migrated. They were very quick to take my money but the migration last for three hours because staff was ridiculously stretched. Ther very worst customer care I have ever experienced.

I contracted these guys to give me an insurance estimate after a power surge fried my hard drive…read more They charged me $50 upfront and never contacted me afterwards. They refused to refund my money and claimed they couldn't help me after all. These guys are scammers. Avoid them and go to ABI Computers a few blocks away on Hoosick.

I have used them for over 15 years. They have always treated me fairly and instead of buying from a…read morebox store with a toll free # I can just call them. Same day service most times.

I brought my phone in for them to replace the battery and when I got it back there was water inside…read morethe phone and they also stole my apple display and put in a third party display hoping I wouldn't notice. My settings literally say my display is unknown and my battery needs servicing because these guys are thieves. three other customers came in the store with the same issue after wizkid "fixed" their devices. Now my phone just powers down whenever it wants unless it's plugged in. constantly overheats even when not in use. The BBB and attorney generals office will love this information. Thanks, guys!

TL;DR: Do not use this shop. They ruined my girlfriend's $350 phone, and only refunded *part* of…read morethe cost after 2 weeks of sustained complaining. Highly unprofessional. I strongly encourage you to go someplace else. My girlfriend brought her phone to this shop because the charging port needed to be replaced. During the repair, the older man said that he was having trouble reattaching the antenna and called his younger co-worker to do the repair. Immediately after the phone was returned, it had dramatically worse reception for text messages, wireless data, and phone calls. When we looked up these issues, it was clearly an issue with the antenna --the same component the older man was having trouble reattaching. The antenna is located directly against the charging port, and has to be detached when replacing the charging port. The obvious conclusion was that they either failed to properly re-attach the antenna or damaged it. When we brought the phone back for them to try reattaching the antenna, they couldn't do it. They said they would order a new antenna and call us when it was ready. They never contacted us about it; after 2 weeks of contacting them they told us to bring the phone back. (I am not sure if they even installed a new antenna; I'll give them the benefit of the doubt and say they did.) Once again, they weren't able to fix the phone. At this point, we realized there was nothing they could do, and asked for a refund. What resulted was a very frustrating text message conversation in which they initially refused to refund us, then offered to refund only the $45 cost of the initial repair (i.e. ignoring the fact they irreparably damaged a $350 phone), then suggested that we try to sell/return it without informing the recipient that the phone had an antenna issue (!!! see attached image). I informed them that they were not honoring their terms and we would file a consumer protection complaint if they didn't give us a refund. They offered us $100, claiming that the parts/labor had been expensive, and we took it. This whole process took 6 weeks. My girlfriend needed to buy a new phone because she absolutely needed wireless service for her job. But I brought the phone to another shop, and they took a look at he phone for free. Their diagnostics said there was something wrong with the antenna, but didn't know exactly what. They said that if they saw the phone in this state, they would have recommended that we replace the phone because any repair would end up being more costly.

I was having major issues with my laptop a few months ago. A friend of mine recommended this local…read moreshop in Watervliet. I live downstate, but spend a lot of time in the Albany area visiting family and friends, so I figured I would stop in and check it out. Going into the shop, it was a refreshing change from the big box stores I'm used to dealing with. It's a family owned shop, run by a father and son team. Right away I felt very comfortable that they weren't looking to make a fast buck, but to honestly help fix my problem and gain a loyal customer. They were both very friendly and more importantly didn't talk over my head with a lot of technical mumbo jumbo like a lot of computer tech guys do. After diagnosing the problems and laying out a few options for me, It wound up my laptop was basically toast, which I had suspected. It was about 5 years old, so I wasn't surprised. John gave me an amazing deal on a new Gateway that was twice as powerful as my old one. Not only was the price great, he gave me a really good guarantee on the laptop. If anything goes wrong, I just bring it in and he'll fix it. If you want to support a local, honest family owned business, this is the one. I highly recommend these guys.

I went to A & E computer service to repair my laptop when I broke the plug off from side of…read morecomputer I paid the $40.00 charge to look at it . they called me the next day to tell me my computer crashed and it couldn't be fixed. ? I went in the next day to pick up my laptop and was told I could buy one of there refurbished laptops for a great price. I would like my laptop fixed at a fair price. It can't be fixed your computer crashed, BUT it's the plug. It's crashed. I later went to V Tech computer repairs off Wolf Rd, they repairs my 2 year old laptop charged me $40.00... YES IT CAN BE FIXED

I just want to give a "shout out" to WillPower. He's a genius at repairing computers or fixing any…read moreIT problem you may have. Not only is he good, but he travels to you and his fees are more than reasonable. Don't let his mild manner throw you. He's just a soft spoken person. Here's his #518-892-4419. Thanks WiiI. Tony

Did super well, fixed my laptop and gave me really cheap prices. Good value for the service he did…read moreand I will be coming back and recommending. Small business that deserves more recognition!