Had my car serviced last Friday and they were super nice and professional. Anthony was especially helpful and answered all of my questions. I will definitely be going back. read more

Did NOT buy my 2015 Hyundai Genesis here, so can't speak to their final sales deals or pitches, but did come to see their Mazdas and the salespeople were lovely. I DO bring my car here for service, and have never had a problem. They do WHAT they say they'll do, WHEN they say they'll do it. They listen, they're accommodating and they seem to know their stuff. If a problem does arise, they give you NO BS they just listen and do what it takes to satisfy you. I work with Service Advisor Ryan Kelder and he is truly fantastic. He listens, he works with you, and he PAYS ATTENTION. I have no connection to him, to Wayne Mazda, or to Hyundai - the Mazda dealership holds the repair space as, presumably the dealerships are owned by the same person - but to date I have zero, yes zero complaints. read more

Super happy with my experience at Wayne Mazda! They are super helpful and I love my new car. Make sure to ask for Jaquis, he knows what he is doing!! Thank you!! read more

I love my new Mazda, but hated everything about Wayne Mazda. Some examples of what I had to deal with include surprise fees, delivery delays, lies and condescending remarks to my wife. When my car was finally ready to be picked up, they wanted more money before giving it to me. They said it was for sales tax, but for over a year now they have refused to give me a receipt for the additional amount and are ignoring my calls and emails. read more

Last night I walked out of this dealership with my first Mazda and a huge smile, which was a great contrast compared to the last two dealers I had recently visited. I am beyond satisfied with my newly leased CX5, and had a wonderful experience working with the sales and finance department at Wayne Mazda. The first thing I noticed upon walking in was that the salesmen did NOT swarm me, which made me feel so comfortable--I hate when they pressure you the second you walk in! The receptionist told us to help ourselves to refreshments and let her know when we were ready for help. We connected with sales representative Misael, who was amazing. He was so knowledgeable about the car I was looking at, explaining options available and really the logic behind why Mazda designs the way they do. He even took me on a lengthy test drive showing me HOW to drive and feel the car ride, which is different from many dealers. I was impressed. We talked numbers; again impressive. I was turning in a Honda Civic 18 months early. Misael worked with me without a penalty to get out of a lease I was unhappy with. We returned after our initial visit ready to sign--of course the manager played the numbers, but ultimately, they pleased the customer, and I ended up with a higher model vehicle than I was bargaining for, for an amazing price! My car was detailed to the MAX before I left the lot, and Misael spent nearly 30 minutes with me explaining all of the features and setting up the technology in the car before I left (this was until 10pm even though they closed at 9). If I HAD to choose a weakness I would say the process took long; we did a lot of waiting in between paperwork before actually getting the car and leaving. I would absolutely return to this dealership for my next lease! read more

I wouldn't even give this place one star if I could. We went there today trying to buy a CX5 and no one helped us. We waited for a hour before finally getting fed up and leaving. I don't know what the point of their internet sales team is because we had an appointment and still waited for a hour with no one helping us. The entire staff just wandered around while multiple people waited for assistance before eventually getting fed up and leaving too. This place is very poorly run if you can't even accommodate customers with appointments trying to purchase a car today. We will take our business to Ramsey Mazda and you should too. read more

I don't understand why car manufacturers rely on dealerships to sell their cars, since the dealership is squeezed to make a few hundred bucks on each sale any way they can. This makes for an unpleasant experience, but that's the game...and that's the game they play at this dealership like all others. They will give you a high-ball price, which you have to haggle. They will make you sit there interminably while the salesman "checks with the sales manager." They will charge you a ridiculous "documentation fee" ($299) and a "window etching fee" ($399) as part of the price. They will say silly things like "this price is good only for today" or "the 2014 will be exactly the same as the 2013, so don't wait." (A complete lie as to the Mazda3, which was completely redesigned for 2014). Look, hate the game, don't hate the players. These are good guys who are trying to make a buck. Do your research, insist on your price, make your deal and enjoy your car. There's a reason why Wayne is the highest-selling and lowest-priced dealer in NJ. read more

Bought a Car from James V. He was very straight forward and helpful! I had left something in my trade in after I had already left the dealership in my new car. He drove 25 minutes just to deliver it to me when he was already off the clock. I really appreciate the level of professionalism I received from James V. read more

We have been customers since 2010, but the service department keeps getting worse and worse. I am entitled to free oil and filter changes, but it is almost impossible to get an appointment for service. There is currently over a two month wait to get an oil change via the online scheduling part of their website. No one answers the phone when you try to call to schedule an appointment, but you receive a message asking that you leave a name and number. Days go past with no follow up phone call. In the past, I have waited over 3 hours for an oil change when I had an appointment for a set time. The service agents give you inaccurate information about when you car will be ready and they act more like upselling salesmen than like service representatives with knowledge about the car. I have had other customers tell me that they believe that Wayne Mazda intentionally delays any free service as a way of discouraging customers from using that promised benefit. I do not know if that is true or whether they just routinely schedule more work than they can handle and that they are cutting costs by limiting their service staff. Other car dealerships offer a quick service center where you can drive up, get an oil and filter change in 30 minutes, and then leave, with no appointment. Not Wayne Mazda though. Painfully poor customer service. read more

I'm really shocked at all the great reviews others have posted about this dealership. I must've had the bad luck of ending up with the two salesmen that assisted me. I went in to check out a 2016 used car, test drive was great but when it came time to discuss pricing I felt like I was being robbed. They advertised the 2016 CX9 as pre-certified on their website but wanted me to pay $1000 for the pre-certification, they pressed me to finance with their lenders, even though I was pre-approved through my own bank but then wanted to charge me close to $1000 for financing fees, they wanted me to also pay for GAP insurance...that's not even a thing anymore! This was the first dealer that we visited in NJ so we assumed these were normal fees for the state but to verify we stopped at Mazda dealer in Ramsey and they confirmed our suspicion, Wayne was charging frivolous fees. You may be better off going to Ramsey instead of this dealership. read more

I rate this dealer poorly as the salesperson told me a car was in stock and when I got there he said it just sold. I was also told a text was sent to see saying it had sold which was another lie. They are scammers, don't go there! read more

I was treated very disrespectfully by the owner of Wayne Mazda. I was pressured to sign for a vehicle that I really did not want. Once I finished the paperwork, the owner aggressively made the statement, "WE ARE DONE HERE!", slammed the chair into the table, and then stormed off. Never have I felt so neglected and belittled. Please do your research and take a look at other local dealerships and their corresponding reviews before you decide to conduct your business at Wayne Mazda. I cannot believe an owner (or anyone for that matter) would behave so unprofessionally. How this dealership is still in business is beyond me. read more

We had a great experience here and I definitely recommend coming here for your next lease. Paul, Mike, and Kyle were fair, attentive, and friendly. We came here to renew our lease and will definitely be back! read more

I visited Wayne Mazda after a tour of five other dealerships around the NYC area. I had done my research on pricing, knew what my trade was worth, and knew what I wanted. All the other dealerships just glazed over what I said and tried to overcharge me or sell me something else. When I pulled up to Wayne Mazda, I was greeted immediately at my car, welcomed, walked in, and directed to the appropriate sales associate. I sat down with Joe Melillo and I told him what I wanted. Instead of laughing at me and asking how I came up with such crazy numbers (which all the other dealerships did), Joe jotted down notes, and told me he would go do his best to get me where I wanted to be. After a short pause, Joe came back with a number that was literally only $5 off from where I wanted to be. It was a done deal. Within an hour or two, I was in my new CX-5 and on my way home. I can't say enough good things about working with Joe. He was no bullshit and very friendly and professional to me, despite coming in an hour before closing. He was completely transparent about the process, and stayed late to make sure all my questions were answered. Now, two weeks out, I emailed him with a few follow-up questions, and he was quick to respond and just as helpful as before. I really appreciate doing business with people who treat you with courtesy and respect. I wish it hadn't taken me 5 dealerships to find that, but I'm glad I held out. read more

Out of the handful of dealerships we've visited in the past 4 weeks, we chose to do business with Wayne Mazda. Purchasing a first car is stressful but our salesperson, Joe, helped us tremendously. We were able to test drive the vehicle we were interested in right away. He was neither aggressive nor passive in getting us to make the purchase. He came with us during the test drive and answered all of our questions. Afterwards, we left the lot and visited a few more dealerships. We ended up returning a week later to negotiate a price. We were in and out within the hour with a price that we were happy with thanks to Joe. It felt like he understood our needs and wants and he did what he could to get us to our target price. He was organized, calm, and did a great job painlessly walking us through our first car purchase. We were able to leave the lot with the vehicle but scheduled to pick it up in 2 days instead. When we picked up the car, Joe took his time explaining as many of the car features to us that he could; never once did we feel rushed. Afterwards we spent half an hour signing papers and everything was explained to us in detail. We're so happy to have done business with Wayne Mazda. Now we're the owners of the new Mazda CX-3 Grand Touring and we love it! read more

Worst experience of my life at wayne Mazda Service Center. Brought in my car for a recall and a diagnostic check was done without my approval. I was unlawfully charged $139 to my credit card weeks later (after having already paid for a diagnostic check a week prior that caught no issues. After two tow jobs, My very reliable non-Mazda mechanic fixed my battery and thermostat in a matter of hours when Mazda couldn't do so in a week.) I will never go there again after dealing with manager Nicholas and his threatening phone calls. In fact, this awful experience has led me to sell my Hyundai elantra vehicle. Never ever get your car serviced or purchased here! read more

My review is almost exactly as other reviewers that gave them 2-3 stars. Bait & switch and slapped on with extra fees that was NOT supposed to be there: CPO, VIN etching, Doc, and excessive fees. Wouldn't buy anything here again. read more

I had begged you who you see do not go to get any car mazda 23 is the worst store that exists all the workers all the staff are the worst people that there are very poor cars have gone to do service to do gervish are careless are the cars are very weak all are just your belongings hide please do not go to this store 00000000000 read more

Wayne Mazda - Car Dealers Near Me - Wayne, New Jersey

I've read some of the below reviews and I don't even see how some of them have anything to do with this dealership in general. To be fair, I had a great experience at this dealership and I've visited quite A LOT of NJ Mazda dealerships since I've been in the market for a new vehicle. Of all the dealerships I've visited, Wayne Mazda offered the best price and have the largest inventory in stock. The sales folks especially my rep, Nick was great and knowledgeable. You can definitely tell they are there to accommodate and help with any general concerns or questions. The facility is spacious (enough for social distancing) and the waiting area is very nice with all the amenities to work while you wait for vehicle servicing. Best of all, they offer lifetime oil changes! In short, I am loving my 2020 CX-5. read more

After years of owning Audi's, my son talked me into buying the new Mazda CX-5 SUV and We went to Wayne Mazda. We had the nicest salesperson named Victor! I absolutely love this car more than my previous A4's! The biggest surprise was taking it to get the oil changed and serviced today at Wayne Mazda for the first 5000 mile service! It was so amazingly excellent! The service manager, Marc De Benedetto and Dan and Matthew (a manager) were just so nice! Dan showed me how to set up voice Navigation and he fixed my Bluetooth .You guys should train every other car dealership with your beyond spectacular customer service skills! Thank you for such a pleasant experience! I would recommend your dealership to everyone!! Awesome dealership !! Wow!! read more

We had the best experience at Wayne this last week. From the moment we walked in a few days ago and spoke with Ash to today, leaving in our 2018 CX5. Paul L. was extremely helpful and thoughtful, he handled everything ahead of time for us since he knew we were coming from NYC and wanted us to have a seamless transaction. We appreciated all the information and the time they took to take us through each step of the leasing process. Give them a call, go visit their lot, if you don't leave in a new car, you will leave with a wealth of information; we never felt pressured. Thank you Paul and team, it was a great experience! read more

Shawn is extremely professional. Highly recommend going to see him. Will recommend to family and friends in the future. Jesus the finance manager got us in and out within 15 minutes, by far the fastest experience we've had shopping for cars. Great service. read more

These guys are total grifters. I bought my car there 2 years ago and purchased an extended warranty. When i went in today with an issue with my radio/infotainment system they said my "VIN dIdn't indicate a warranty to cover my issue." Of course when i contacted the warranty company it was covered. The service center wanted to charge my $4k plus labor. They also charged me $188 to tell me the radio was broken which was obvious. They're a total sham. Don't trust them. I'm in the market for a new car and I will most definitely not be going here. read more

Jose Rodriguez was literally the most helpful person in the entire building! He was knowledgeable, friendly and super transparent! Everything was 100% explained and very open! I could not be happier with my new Mazda CX 5! read more

This is a great dealership. I worked with Jose and Ralph the floor manager and they gave me a good deal. I definately recommend Wayne Mazda.

Not sure if this is legal, normal, ok -- but I just realized that this dealership sold me a used (2015) Mazda without an inspection sticker on it. Thank goodness I was never pulled over by a cop! I went straight away to get it inspected as soon as I noticed. Also, had my car serviced recently and it came back with a deep scratch on passenger side door. Mechanic failed to reconnect a wire after routine maintenance causing my car to terrifyingly stall on the road. read more

We had a Mazda lease that was due to expire soon so we decided to look for a replacement. This Mazda dealership is not the closest one to our house but it has many new Mazda cars in inventory. We later found out it is the largest Mazda dealership in the US. We met with sales rep Steve Zagoric who was courteous, patient and helpful. He listened to our needs and we were offered a very fair deal. My husband and I decided to lease a car from him. If you are in the market for a Mazda, I'd recommend visiting this dealer and make an appointment to speak with Steve. read more

Your typical bait and switch dishonest dealership. I went in today after being told over the phone that they would beat the offer that I had previously received at another dealership. I knew something was off as soon as I got to speak to someone over the phone and they would not commit to saying what their offer would be and only say that they would beat any "legitimate" offer. I explained that I did not have time to waste and that if they can review the deal and get back to me I would be willing to place a deposit over the phone to show that I was a serious buyer. The lady just repeated the same lines saying that they would beat the offer. I decided to go anyways because this dealer is much closer to me. I thought to myself what the heck do I have to lose. I wish I never did waste my time going there and dealing with such people. I was pretty much called a liar about the offer that I had as most dealerships wont give you a sheet with an offer and some salesmen would only right these offers right on their business cards. A simple "no, we can not beat that offer" would of been sufficient and that way we could of avoided everyones time being wasted. After the initial exchange took place it took the salesman a good 20-25 mins to come back with some manager to tell me that that offer was not possible unless I paid more money in a form of a down payment. I was so infuriated that I had been robbed of my time that I just got up and left. In a very unprofessional and antagonizing way they just say "good bye" after I was half way out. Within 2 1/2 hours my wife was driving the CX-5 that she wanted at an even lower price than my initial quote after going to Ramsey Mazda ( highly recommend ). AVOID wasting your time at WAYNE MAZDA! read more

Service department destroyed the back of my brand new car attempting to remove their advertisement sticker which they had told me they weren't going to put on to begin with. The service manager and general manager had zero interest in truly rectifying the situation and it wasn't worth my energies to deal with them any further. I have never had such awful experiences at a dealership. Meanwhile, as they attempted to coverup my situation, I witnessed how they lost the keys to another customers car. MAZDA should be embarrassed that this dealership is ruining their reputation. I was quite disappointed with them. read more

We had to get a new (used) car during the pandemic and were nervous about it. We decided to go to Wayne Mazda to look at cars as they seemed to take COVID and social distancing seriously, the salespeople all wore masks, and they allowed you to test drive independently. We worked with Ash who was nice, knowledgeable, and helpful. The cars were well maintained and drove really well. And we ended up getting a car on that visit. We would definitely recommend Wayne Mazda to anyone looking for a car right now! read more

I got into a car accident recently and my car was totaled. I came to Wayne Mazda for help in getting a new car. Paul Lepasana was of great help! He listened to my needs and presented a car that would best meet my needs with an affordable price. The car had the safety features I needed too. He was very patient in listening and answering all of our questions. I would absolutely recommend that you get your car at Wayne Mazda and look for Paul! read more

I want to warn anyone planning a purchase from Wayne Mazda (Don't Do It) First off i am from Ohio flew to NJ to purchase a 2019 Corvette spent $70,000+ dollars and there was a problem with the Targa roof I had discovered once i got the car home. My local Chevrolet dealer showed me where the top was altered and was the cause of major leaking water into the car. I immediately, contacted the dealer and after talking to various managers I received the run around they wouldn't replace the top which was recommended by my local dealer. The cost to replace was over 2500.00 dollars, I was so upset. Also found out after the fact that any out of state purchases the title work is handled by a third party which will cost you hundreds of extra dollars. Keep in mind this purchase was a 2019 Vette with 7200 miles. No questions they should have made it right. Please steer clear of this dealership regardless of there promises, they won't stand behind there word. read more

I truly never write reviews, however, I feel that during this difficult time ignited by COVID-19 I must compliment Wayne Mazda and their staff. I had an odd spider issue with my leased Mazda6 and I can't thank the staff at Wayne Mazda enough. Leslie I believe was one of the service receptionists that initially set up my appointment. They allowed me to have the valet service so that my car could be picked up at my home while they left for me, a new loaner vehicle, how convenient! Aside from the extremely helpful receptionist, the Mazda technician (Danny) whom came to pick up my car was super informative, nice, and respectful of COVID-19 protocols. It left me feeling safe and confident that myself and my vehicle would be taken care of. Anthony the advisor kept me up to date on my vehicle status along with telling me everything that would be done to my vehicle in full detail. When my car was ready to be returned Anthony allowed me to pick a time most convenient for me, and when my vehicle arrived at my home, another very nice, informative Mazda technician helped me understand everything they did, and even showed me one of the filters in my car they cleaned out. Overall, my experience was spectacular, from the initial receptionist, to the technicians, to the advisor and to the final receptionist Deirdre. I am definitely elated to have chosen this dealership and car company as my current lease. I am now driving my Mazda again feeling safe and spider free all because of their amazing service start to finish. read more

I recently went in to look at a new Mazda CX-5. I worked with Anita and thought she was very pleasant. I told her what I wanted and also spoke with Ralph because we didn't come in with an appointment. I told Ralph exactly what we wanted to accomplish with our trade and what we wanted price wise from them. They got me to a good payment and took my old car in for the full trade which was primarily what I was looking for with the dealer. She helped me understand all of the features of my new car and made sure that she answered all of my questions. I would recommend Anita at Wayne Mazda to anyone who needs help :) read more

Wayne Mazda - Thank you Anita! - Car Dealers Near Me - Wayne, New Jersey

The last few times I have been to Wayne Mazda, I have been impressed. They haven't charged me for unnecessary repairs (or suggested any). For example, I've asked them about brake pads, spark plugs, and other items, and to their credit, they checked the vehicle and informed me it was not time on any of those items. The duration of each appointment for simple things such as an oil change still leaves something to be desired, as this location is always jammed with customers. I once had a small issue with the sanitation of the food offerings bar, posted in an earlier (since deleted) review, but have now overwritten the old post as I have been satisfied with Wayne Mazda on all subsequent visits. I am especially a fan of the workstations (free wifi = ability to work remotely from the dealership). The current 2.5 star average for this business seems a bit harsh. read more

Follow up from previous review... 24 hours after posting my previous review I was contacted by the dealership to discuss my review and attempt to reach a resolution. I explained that I was still upset and having the conversation at that moment would not be beneficial for either myself or them. They asked if it would be ok to discuss this matter in 1 week and I agreed. 2 weeks later I did not receive a follow up phone call. On 6/22/21 I received a phone call from Zach and I was unable to pick up the phone and he left a voicemail to give him a call at my earliest convenience. I made an incorrect assumption that this was a follow up that I was expecting. I called the first time 15 minutes after the voicemail was left and reached Zach on the phone. I addressed who I was and simply stated that I was returning his call. He stated that he couldn't remember why he was calling me and asked if he could review his notes and give me a call back. I agreed. 3 hours later still no phone call and when I called back a second time I was transferred 3 times and met with a rather annoyed woman asking me who I was calling for, what was the matter to be discussed, and which department. I answered with "I don't know" and proceeded to repeat back the voicemail left which was, "Hey Will this is Zach from Wayne Mazda, when you get a chance can you call me back at 973-694-7700 thanks bye." She then huffed and said "wait" and rapidly put me on hold. After 2 minutes on hold she picked up the phone and immediately transferred me to another department to which I explained this a second time. This woman was pleasant and was unable to find a resolution to the reason I was calling me back and stated she needed to transfer me to another department where Zach could be reached. I needed to repeat myself again a third time and at this point I was frustrated and it came across that way on the phone. She put me on hold for 6 minutes and when she came back on the line she asked me if I had just recently purchased a Mazda and I stated yes. She responded with "oh he had a lead and wanted to ask if you would be interested in purchasing a Hyundai but it's here on the notes that you purchased a Mazda from us so we will remove your lead from our system since you already bought a car from us." I was quite upset at this moment that they had me call multiple times to find out that it was simply because they didn't check in their system that I had already bought a car from them and had me call multiple times to find this out. I stated in my previous review that I would never return to this Mazda. After this experience from the one Female frustrated at me because I didn't know why they called me and didn't know other information since it wasn't left on voicemail along with no follow up either from my first review as promised and the second call from Zach, this further proves to me that this dealership is disorganized, don't communicate with each other on clients, and play ping pong with their customers. I WILL NEVER RETURN TO THIS MAZDA! We have purchased multiple Mazda's over the years and this was by far the consistently worst experience I have ever encountered. Twice in a row they dropped the ball and met with disrespectful employees is a testimony to how they value their customers. read more

Paul thank you for helping me drive out with the exact car i needed for the price i wanted =) Nothing but professional service! Got the trade price i requested too! Definitely worth my time & i love my CX9! read more

Wayne Mazda probably the worst dealership you could go to. Apparently, when you're negotiating and discussing numbers back and forth, writing the numbers down on paper its all just for fun lol. The sales manager, Moe said that these numbers that were discussed and written down were MY OFFERS, not what they were offering me. The salesman and I were sitting down for 1 hour, discussing prices and lowering the lease payment in increments to cater to our budget which we stated from the start. The salesman even said that if we can verbally commit to the final price we were set on, that we could put a down payment to secure the deal and pickup the car another time. Why would the conversation go this far, if this isn't what you were offering me. The dumbest excuse for a mistake that was made by the salesperson, I don't blame the salesman. The Sales Manager, Moe Thabata came in defensive from the start, denying to have made any offers and tried making me look like the idiot. He said loudly and confidently, "That price is IMPOSSIBLE, it's out of your budget!". Having an egotistical idiot as the sales manager is probably not the right direction for your dealership. Dude even tried to flex on me, "my dealership is the best Mazda dealership around here". Buddy you are an employee, get your head out of your ass. Seeing all the other negative reviews out there on this dealership, I doubt ownership will care or do anything. read more

I have been a proud and incredibly happy customer of Wayne Mazda for at least 10 years!! I don't have enough complimentary words to explain how amazing Steve Zagoric is!!! He is not just exceptional at sales and customer service but has become a part of our family. As each lease ends on my CX9, why would I go anywhere else when I am always taken care of and treated like I am his only customer. Beyond thankful for Steve and Wayne Mazda!! read more

My Family had bought numerous cars from this dealership over the past 8 years. The buying experience has been good. The salesman are nice and you don't feel pressured. I have recently had a surprisingly negative experience with the service department of this dealership. My 2017 CX 5 started having issues with radio/navigation screen rebooting randomly on its own. When i dropped it off i was told by one of the mechanics this is a common issue, usually the sim card but even if replaced there is no guarantee that it wouldn't happen again. After my car was checked i was called and told i did have a burnt sim card. To replace it was 500. Or i could have apple play for 500. I advised them i have an extra warranty on the car which they should of known as i bought it there.. I was told it wasn't covered under that. I then had my husband call and they put it thru the warranty. They weren't going to put it thru until he called. How insulting! When i went to pick up the car I asked if the card was defective or what was wrong with my car to cause it. I received a blank stare to that question. In the end i paid 100 for a possible defective card and have to wait to see if it happens again.. I looked on reddit and this is a common problem with CX 5's..Other dealerships are replacing CPU's of the radio to fix the problem. Makes me think of all their customers they are taking advantage of knowing this is a common problem. Charge $500. For a sim card only to charge again when that doesn't work..crazy. When does a recall start? I will definitely think long and hard if and when I ever buy another Mazda. Especially from them. read more