Leased a beautiful CX-5. They helped me within minutes. Jaun was amazing along with the manager Steve Reedy. Everyone was kind and helpful and the process went so smoothly especially in this economy right now. Great service and sales. Highly recommend. read more

The new car purchasing experience can always be daunting but I found the team at Wayne Mazda to be pretty awesome. My sales person Paul Lepasana was patient during the process and could not have been more helpful. The other benefit about Wayne Mazda is that they have a huge amount of inventory so it's likely they are going to have what you are looking for. Saturday was a long day of shopping and test driving all over New Jersey but I'm pleased I landed at Wayne Mazda and LOVE my new Mazda CX-5. First time purchasing a Mazda and I don't regret it. Good stuff! read more

Don't let them suck you in with the free oil change for the life of your vehicle. It's never free. Every oil change comes with up sells to the tune of hundreds of dollars for what they claim to be required service for the mileage of the vehicle. Scammiest dealership ever. read more

Without a doubt, Wayne Mazda provided me with a great leasing experience for my 2016 Mazda 6 GT; from the beginning, the entire process was simply "no haggle, no hassle", and I was able to easily walk away with the exact car that I wanted for the price that I wanted. My dealer Ash Choudhury, and his sales assistant Janalys (who I dealt with first via phone), respected all of the research that I had done prior on the car's pricing, as well as the structure of leases through Mazda Capital Services; the entire discussion with them was frank and transparent, and without the usual bait & switch sales tactics that go on at most area dealerships. By the time I sat down with Ash to complete the paperwork, the deal's numbers were set, and we spent most of our time discussing the features of the car, which he did a phenomenal job of walking me through. If you're looking for a new Mazda to own or lease, I highly recommend Wayne, but be sure to ask for Ash personally; he'll be sure to make your time at the dealership pleasurable and uncomplicated, without all the usual headaches that come with shopping for a new car. read more

Wayne Mazda - 2016 Mazda 6 GT from Wayne Mazda. - Car Dealers Near Me - Wayne, New Jersey

Update: Jason reached out to refund the deposit the morning after leaving this review (yes, mentioning this review). It was an impressive turnaround from the "few weeks" mentioned on the 9/21 call because of all of the "sign offs and approvals needed to process". Happy to be done with this place. Original: You can probably get a low price but be prepared for a lot of smoke and mirrors, high pressure tactics, and hidden fees. They call non-stop when they think sale will happen and then disappear if you need something from them. On September 17, 2022, I visited the dealership after being quoted a price on the phone with my set down payment of first month's payment, tax, and DMV fees. Once at the dealership, the salesman gave me a form to sign which had an addition $1,600 under the line items "Doc Fee", "Etching", "protective finish". Even though the form said that these were optional, the salesperson, Chris, indicated that they were not truly optional and that I would need to pay these in order to get the car at the price. I asked for a breakdown of all fees. Because the car dealership was closing and my 8 month old son needed to go home, I placed down a deposit under the agreement that I would received an itemized breakdown of all fees. Despite multiple requests, this breakdown was not provided until the day came that I needed to pickup the car. It was clear upon review that there fees never discussed or disclosed totaling and additional $1,500. Chris said that "I could pay the fees or get a refund of my deposit so I chose to get the "refund" and terminate the agreement on September 21, 2022 with the manager, Jason. Jason made multiple attempts to save the deal but I did not want to work with the business any longer. I made 4 written requests for the refund and 3 verbal requests for the refund but Jason has refused to confirm or acknowledge this. Is has been 5 days since the request. Not only has it not been processed but Jason is no longer returning calls or emails. read more

Buying a car can be a confusing and aggravating experience. Until last night, I had never bought a car from this dealership. However, over the years, I've helped about four friends buy cars here and they all had a great experience. I bought a car here last night and they made it painless. Yes, there was some back and forth on price but that's to be expected. My salesman was Christian, manager was Renaldo, and the Business Manager was Mike. Not only were they concerned that we came to a deal that worked for all of us, but they legitimately wanted to make sure I was getting a car that I'd be happy with. I've seen some dealers be a little cagey with numbers and try to slide things past you... This was the opposite. They want you to understand everything in the process so you don't just leave happy, but stay happy. Since they're such a large dealership, the odds that they have the exact car you want in stock are huge. They also have a little more wiggle room on price given that they're more about volume than taking someone to the cleaners on one car. Bottom line: If you're looking for a Mazda (an underrated brand), there's no reason to go anywhere else. At a minimum, you need to start your search here. read more

juan was so amazing and funny he helped me out and showed me all the feature. would buy from him again

I went in to buy out my lease and was told there was a 5,000.00 convenience fee. When I showed them my contract they did not want to honor the number. Turns out they were trying to get the current KBB price for the car out of me. So, I went directly to the bank and made the transaction myself. It cost me 110 for the title and 15 minutes at the DMV. Dealerships are ripping folks off during a car shortage. Please don't fall for it, end the lease yourself with the bank. We have been customers of this auto group for many years and will not get another car from them. read more

I've had multiple disappointing experiences with this dealership, particularly with their service department. Despite being a loyal customer since 2017, my recent visit for routine maintenance and an hood latch issue was met with poor communication and questionable service practices. I was informed that essential services couldn't be performed due to the hood latch, a problem they've managed to work around until now. After unnecessary delays, contradictory information, and a failure to resolve the issue (which I fixed myself later), it's clear that customer satisfaction isn't their priority. Charged for diagnostic work that wasn't apparent and given the runaround when seeking clarity, I've lost confidence in their ability to service my vehicle safely and effectively. This incident, coupled with a past experience of unresolved starting issues, has convinced me to take my business elsewhere. Despite the free oil changes, the cost of poor service is too high a price to pay. Due to them not troubleshooting the issue and only pulling the hood release, the hood popped open during the ride home. This has never happened before. I fixed the hood latch without having to spend any money. Especially not the $350 they quoted me for replacing the hood latch. If you're in need of service, go to another dealership. read more

Horrible Experience with Wayne Mazda If you want to be treated as just another mark, by all means, do business with these guys. I had developed a good relationship with one of the salesman who was transparent and friendly. He took the time and effort to track down the model that I wanted which I guess was hard to find (it took a couple of weeks). The salesman texted me in the morning when the car arrived, and I told him I could be there in the afternoon since I was at work. Well guess what? They sold the car to someone else. I was literally 2 miles away from the dealership when I got a text from the salesman. I then called and spoke to one of the sales managers who was rude, defensive, dismissive, unapologetic, and unsympathetic. I have to admit that I lost it, but I was so angry. Here I was, a serious buyer which my salesman knew at this point, feeling good that I was about to buy a new car, and they couldn't hold the darn thing for an hour. I will never do business with Wayne Mazda, they seem to care only about the sale, not the person/customer behind the sale. Buyer beware. read more

Bait and switch! Don't fall for it and don't let them waste your time! I drove from far away and made sure the car was available but as soon as I got there "oh no I'm so sorry someone just bought it!" but we have these others that are available for thousands more dollars. Quite a few days later I checked and the car was still available. I made sure to ask the salesman to get in touch with me if the sale fell through I would buy it right away. They are slimy and shady! And the whole experience gave me a bad feeling in my gut! read more

Overpriced and poor customer service. Customer Service: Internet Sales Consultants need to learn how to better communicate via email. You would think individuals with these jobs would be very responsive to email inquiries (especially during a global pandemic and social distancing restrictions that limit in person interactions), but the employees in those roles at this dealership are not. My emails to them asking for price quotes and information about the vehicle I wanted went unanswered (until multiple follow ups from me) or ignored the the questions and information I had requested. Overpriced: Asked this dealership for "best" price and then emailed 7 other dealerships for price quotes. This dealership came in as the most expensive. My recommendation: Drive 30 minutes north to Palisades Mazda in Nyack and be much happier with your car purchasing experience. read more

I was in the market for a new vehicle and I found interest in the new small suv Mazda had. I was very disappointed to find that they would not take me seriously here and completely would not make a deal with me. "The price is the price no wiggle room" now I may not know much about car buying but I know negotiation is a big part of it when buying a new car. Mazda almost lost a buyer but lucky Open road Mazda in Morristown saved a customer and did a wonderful job working with me. read more

After stopping by this dealership to see a vehicle they had parked in the 2nd floor showroom (ready to buy) I wanted to drive it, we scheduled a day for that coming Monday only to drive all the way there and they sold the car over the weekend. Absolutely no call or anything to let me know not to come. I felt it was horrible customer service. As I posted my last review that day the salesman Steven called to extend his apologies and offered to Venmo me $20 for the wasted gas to get there IF I REMOVED THE POST. So as unethical as this was I figured let them make it right, I removed the post. Guess what? 11 days later and 2 calls into the dealership, NO Venmo and NO return calls so the review goes backup! These dealerships today don't care about the customers because of this ridiculous car crisis RN but that issue is going away very soon and I hope these dealerships can sustain their customer base after treating them so horrible. read more

I made a service appointment in December and came in today. They appeared to be pretty busy and I was a little concerned because I really just wanted the complimentary oil change. I reiterated this to the service advisor, Vasyl, and he confirmed it with me. He estimated it would be an hour and twenty minute wait for the oil change and inspection without the wash, and it ended up being about an hour. It was a really easy experience and didn't end up adding nearly as much stress to my day as I had anticipated. Thank you to Vasyl and the technicians who worked on my car! read more

I visited a few dealerships and out of all the ones I visited Wayne Mazda had the most competitive pricing with a lot more choices in color and package options. The staff was very friendly and I had a great experience here dealing with the folks at Wayne. read more

It was worth the long drive from City Island to go to Wayne Mazda. The sales staff are professional, engaging, well-informed and efficient. I'd like to thank Paul Lepasana for helping me not only get the car I wanted, but for also providing me with good financial advice. I'd like to thank Brittany Ebhardt for her prompt responses to my questions and for facilitating my visit. I would also like to thank the floor sales manager (sorry I can't remember your name but you were great), Nalda Duran and the friendly and professional salesmen (thanks Chris - he who loves corgis) who helped make my visit at Wayne Mazda very pleasurable. I'm a long-time Mazda owner and now I'll be a long-time patron of Wayne Mazda. Excellent place to get your next car and I highly recommend it. read more

Wanted to upgrade my current lease to a new car and after selling me how the salesman Kirt and their dealership was the biggest and best, I had to constantly follow up with him as he did not give me a courtesy call or text only to get a bland explanation as - you owe too many payment, won't work. Guy did not know my situation and if I am able to just pay it off and start new which I was willing to do. In this day and age with the virus and no one spending, you would this this dealership wants to actually sell anything. Garbage if you ask me. read more

Let me take a moment to share my experience. I booked an appointment to see what dealership can offer me. Well Waste of time is an understatement. I met with Brian Simpson who was nice, and took the time to show me a few cars, the next step was having his sales manger Mo come over to discuss options and what can be offered for my current car and what would be rolled into the next one- well that was never done. Mo walks over and says hey listen your price on a new car will be more than your paying now. Umm... lets back track , wheres the customer experience here? Sit down with me , actually run numbers and give me a price comparison like every car dealership does. If i put X amount out of pocket this would be the price ect. That never happened, I was in and out so fast - it took me longer to drive there - no one tried to earn my business it was complete laziness. Then they ask for my feed back and if i can take down the bad review - umm no , lets be honest here- the staff is lazy and no one tired and let a potential customer walk out. read more

It's pretty sad that as a 26 yr old educated, independent woman, I still can't go to a car dealership on my own without trying to be sweet talked and scammed. 1. I was called "love" multiple times. The salesman then put the key in my sweater pocket while I was on the phone with insurance and said he was "not trying to be frisky." Very professional. 2. Another guy showed me my "two options" for damage coverage, neglecting to mention the third free option that I noticed in the paperwork. I asked which option I had on the previous lease so I could do the same one again. He told me he couldn't look it up for sure, but most likely the premium "according to the numbers." False. It was the free one. To his dismay, I signed for that again. 3. I finally go to sign my lease and noticed they put 10,000 miles on the agreement instead of 15,000. He seemed surprised and annoyed that I even bothered reading it. He then pointed out that I signed for 10,000 on the preview lease, as if that had any relevance on my actual lease. After finally realizing that I wasn't as dumb as he hoped I would be, he adjusted it. All of this was happening as he kept punching his desk and yelling at the printer while I sat there in silence. Guess someone was having a bad day. 4. I paid a deposit 4 days ago, but the guy asked if I had a receipt (someone on THEIR end lost the paperwork). He finally let it go, but seriously? 5. Everything above was from my second lease experience with them. At my first one, they mixed up my name and my co-signer's name, which caused a big issue with credit. They acted like we had been the ones that made the mixup when we called to fix it. I LOVE my Mazda, but I'm never going to that specific dealership again. I was so uncomfortable that I just got out of there as fast as I could. Again, sad that going to a dealership alone as a woman is hardly even an option. read more

I had a great experience buying my new 2018 Mazda3 at Wayne Mazda thanks to Gerard Pineda and Charles, the new employee he was training. Gerard completely changed my perception of car salesmen. I recently dealt with many car salesmen that left me frustrated and discouraged that I wouldn't find a car or would just get ripped off in the process. Gerard took his time to explain the current offers that I qualified for and answered all my questions in a clear and professional manner. He was truly able to get me the best deal of the 3 dealerships I hade previously visited. Gerard is a true professional and was extremely pleasant to work with and straightforward. I've already recommended friends and family to come visit the dealership and ask for him by name. The entire experience was smooth and painless. Thank you again Gerard for your diligent work and honesty. When I need a new car again I will only be asking for you. read more

Big thank you to Ash, Joe and Mike Z. Love my CX-9, great experience from beginning to end. Highly recommend this place if you are looking for a Mazda! read more

I bought a Mazda 3 from Wayne Mazda and it was hands down the best experience I've ever had at a dealership. There was no stress and no pressure. Christian Ochs was professional and amicable. I gave him my budget and he gave me different options based on my credit. He spent 3 hours with my friend and myself answering all the questions we threw at him. My previous experiences at other dealerships were a nightmare and I was taken aback at how smoothly this experience at Wayne Mazda went. I have two sisters who are also Happy and satisfied Mazda owners, and that's what brought me to Wayne Mazda. I'm glad I did! Thanks again Christian and Wayne Mazda, you have a customer for life! read more

I recently purchased a 2022 Mazda CX30 Turbo Premium Plus vehicle, from Will Novoa. Previously, Will had allowed me, an extremely long test drive (by Myself). Having done a lot of research, that test drive convinced me, that the CX30 was the right choice. A couple of weeks after the test drive, I noticed that the dealership had just received a CX30 optioned exactly how I wanted it. I contacted Will, set up a person to person meeting and the deal was finalized. Will was kind enough, to (personally) drive my new car, to my detailer's location. All in all, I very favorable buying experience. read more

Went to Wayne Mazda with my girlfriend to purchase a new vehicle on Black Friday. They were perfectly polite and pleasant in the beginning, giving us all the information we needed and allowing us to test-drive the vehicles. We told them very early on what our budget was and that we wanted either a CX-3 or CX-5, either a low-trim 2017/2018 or a leftover 2016. We knew that the deal was possible based on sale prices of other Mazda dealerships, however we wanted to stay local and purchase from a dealership that we've used in the past. After learning all the details, we decided on a 2016 CX-3 Grand Touring on site, which supposedly had only 50 miles. Based on the depreciation, the car should be within our budget, however we spent nearly 5 hours negotiating over price. It seemed we were not going to make things work and that they were not going to give us their best price. Then came the BAIT AND SWITCH! We spent our time discussing a 50-mile 2016 Grand Sport which turned out to be a beat-up loner car with over 3,000 miles on it! We were fed up and left. It was only at this point, as we approached the exit, did the manager run after us and offer us the deal we had originally wanted in the first place, 5 HOURS AGO; but by this time it was too late and we left. This was of course after we had to ask several times to get our car-keys back, which we had relinquished to evaluate our current car as a possible trade-in. We ended up finding a much better deal as Ramsey Mazda, financing a NEW 2018 CX-3 Touring with only 10 miles on it, for less than the price of a beat up 2016 CX-3 Grand Touring with 3,000 miles. Now we're receiving harassing text messages from the sales representative that we worked with, Misael, who is still desperate for the sale. So much for being the top Mazda dealership in the country...these Yelp reviews indicate otherwise... read more

Great Service Team. Fast pasted environment and professional staff. From the service advisors to cashiers. Everyone has a great attitude and are very accommodating. Highly recommended! read more

All I can say is very disappointed. I have leased two cars from Wayne Mazda and this time I had to go to a another Mazda dealer they were not willing to come close to what my previous lease was . Very disappointed that they let someone walk out after leasing two vehicles. They lost a customer. read more

Good salesman not to pushy and gave us the best ideas for what we want. Everything was neat and organized we had not problem and got a quality product. read more

This place used to be great. I have a Hyyndai and am forced to still go here. The mechanics are fine but the front end customer service desk is horrible. To their credit it's a ridiculously busy place and they have a lot going on but that doesn't mean they should be rude. I always feel like I'm annoying them by being there. I don't want to be there either. read more

i leased my new car from Wayne Mazda. I had Juan Giraldo as my salesman. Juan was excellent! Very fair and worked with to to get the deal that I liked . This is like the 5th or 6th Mazda I got from there . Always best deals and very friendly , I can see why they sell so many cars . Juan was intelligent and informative and would definitely recommend him and them to anyone car shopping read more

Talk about run around. I called this dealership and spoke to Janalys several times who assured me she could match a deal I presented to her via the app Honcker. (Honcker is a great app that gives you the lowest lease deals available) She even said the dealership works with Honcker and could not only match it but likely beat it by $300 I was looking to lease two Mazdas as both my husband and my vehicles' leases were about to expire. I was planning to come in the next day. My husband and I were set, got a babysitter and everything.. but I had a bad feeling. Janalys would NOT write in email that they could match the deal. I emailed her several times to get it in writing and I noticed she would never give me a straight answer. Not that any email would require them to be legally bound to honor the deal, but I'm guessing her job is just to get people into the showroom no matter what. So if I said when I got there.."well Janalys told me you guys would match it..." she would've just denied it. Finally I wrote to her point blank that I would not come in and make the trek to Wayne NJ unless they would match the deal in writing. Low and behold, she tells me I have to "present the deal in the showroom and would I like to make an appointment." Hmm, talk about a 180! I then call the dealership to speak to a manager of some sort to get clarification and wouldn't you know..no one was available. No one has called me back either and I'm guessing no one will which is fine because they saved me a trip. Bye Wayne Mazda. You just lost two customers (maybe lifelong) because of your shady business practices. read more

Horrible customer service! Do not purchase your car here! They offer to pay your taxes, and obtain your registration and license plates as part of the buying process. However, they do not follow through and the temporary plates that they give to you when purchasing the car expire, and you're not able to drive the car. When I spoke to Mark, he stated that he was new at the dealership and that he was trying to help me. He acted as if he was doing me a favor and blamed it on the DMV. I understand that the DMV may have problems, but if the dealership is handling it, why wouldn't the dealership keep me informed of what is going on? How would I know there was a problem, unless the dealership informed me of the problem? When I was purchasing the car, customer service was great. However, when my permanent plates were not available before the temporary plates expired, I couldn't get a call back. Mark told me he would TRY to get his supervisor to call me back! After you purchase the car, they don't have any answers and don't follow-up on what they promised to complete! Don't trust them! They have a nice scam going on at this dealership. They have several weeks of free use of your tax and registration monies that they are able to use for the business until they pay the DMV. Now the dealership is telling me I'll probably get the plates and registration in a couple of days. Seems like they just put in the paperwork to me! Do not patronize this business! read more

Best experience of leasing a car I have ever had. Both Mike Z and Mo are super friendly, professional, and knowledgeable. They answered all my questions and concerns regarding leasing, and the entire process was so smooth. I highly recommend working with these guys! They're the best! read more

Awesome experience! Very nice customer service, polite salesman Jose Rodriguez. Mazda, thank you for helping me make a satisfied, educated decision. I went in on a Friday night not knowing much about Mazda, just started to research the day of my visit. And I left that night a Mazda owner! I pick up my Cx- 5 touring after the weekend and I couldn't be more satisfied. Much appreciation to the salesman and manager, @Travis. read more

Leased several vehicles from this dealship over the years. Even though the process of leasing a vehicle is laborious and a time-waster, I had previously given this dealership a positive review, because, hey, the sales person asked me nicely to do so. Today, in an effort to make the trade-in of an end-of-lease vehicle less time consuming, had arranged everything via email/phone a week in advance, or so I thought. When I arrived found the dealership completely disorganized and walked out after wasting hours at the place explaining and repeating to the out-of-the-loop sales staff the purpose of my appointment and intent. The final straw was the substantial discrepancy between the quoted internet price (the Internet Sales Department of this place is worse that useless) and actual price given by the sales staff onsite. Bait-and-switch at its finest. I will not use these middlemen again to buy a vehicle and advise caution when dealing with Wayne Mazda. Like Share read more

I took my Mazda CX-7 there to be serviced under a new warranty for a brand new electrical system that I had paid a whopping few thousand dollars to have replaced. They were going to charge me something like $2-300 just to look at it and told me they would not cover it under the warranty. I literally had it replaced a month or two beforehand at Mazda and they would not cover it. I took it to my local mechanic (Bock Automotive) and it turns out it was only the gas cap that wasn't properly twisted on that caused the light to go on and he didn't even charge me a dime to reset/turn off the light. It literally took him 2 seconds to figure out with their plug-in monitor and fixed the problem right then and there. read more

We came here shopping for a certified pre-owned CX-9, and saw that they had several in stock. We test drove, we liked, and we came back a week later with a few specific cars in mind to look at more closely. We spent around 3 or 4 hours test driving and inspecting cars. We didn't absolutely love any of them (all of them had a little more wrong with them than we were really hoping to find), but we found one that we liked enough, and hey, it's a used car - there's only so close you can get to perfect. Early on in the discussion, they disclosed the certification fee of just under $1,000. That annoyed me - after all, they advertise their cars online as "certified," so I would think that the advertised price includes certification - but the price was still pretty fair even with the fee, and we knew about it before we got into numbers, so we pressed on. We had some concerns about a number of spots throughout the interior, but they offered an appearance package that they said would take care of any issues before we drove it home. We haggled a little bit, agreed on a price inclusive of all of the above, and shook hands. They printed out a document showing what we agreed to, with a bottom line price that was $400 more than we had agreed. I asked them what it was for, and they said VIN etching This really bothered me. First, they had disclosed fees in advance and had hidden this one until after we agreed on a price. Second, I'm not sure they would have pointed it out if I hadn't noticed it. Third, $400 for VIN etching is excessive. And fourth, I found out that the car had already been etched back when it was new, so they were just going to pocket the full amount. Then I found out about the documentation fee of $500 (which is normal, but on the high end of normal). Then I found out that the appearance package, which they had advertised to me as an option, was actually another mandatory fee that I would've been forced to purchase no matter what. Between the $1,300 in fees we knew about before we negotiated, and the $900 in fees we found out about after we shook hands, I was done. I pushed them to honor the price we agreed on as inclusive of all fees, and they rejected. We walked out the door. They called us a few days later to talk. By then, we had found the same car, in a higher trim level, in near-perfect shape, for only a little more money, so there was no reason to consider going back. The dealership does have the benefit of being the largest for Mazda in the country, so for a lot of people who live in the area, there's a big convenience to shopping here. I just recommend you ask them to list out every fee when you first talk to them, and hold them to what they say when the time comes to start signing documents. read more

Working with Paul for many years has been a great experience. That is why we keep going back to him. We just got our 5th car from this dealership and 4th car working with Paul. Anthony in maintenance has been my main go to person in that department. Always courteous and answers all my questions. They respond and take care of everything you need. They always remember you and greet you. I would highly recommend working with Paul and Wayne Mazda staff. read more

Surprised this place has low stars. I was one of those annoying customers who wanted to try test drive every care there, and I did (except the CX-5 and CX-9). Ash, my salesman didn't show any attitude and always answered any questions I had. I would've given 4 stars but, I also went to the Acura right after and they were disgusting (I'm sure not everyone, but the guy I had was). I just wanted to test drive the ILX and it was like he didn't want me to see the car. Honestly...wth. Went to both dealerships that day but drove off in a Mazda 6. Have absolutely no buyer's remorse and love my car. The Mazda was surprisingly more smooth than the Acura too.....idk how. read more

ZERO MASK COMPLIANCE! Both employees and customers completely removing their masks indoors to make phone calls, talk to other people etc. I will not be purchasing another vehicle here. This is beyond unacceptable during a pandemic. read more