I returned today cause I've had two of my jugs needing to be filled. My jugs are always dusty cause…read morethey hang out in my carport. The staff took the jugs and cleaned em up. They did the filling for me. They were more than willing to help me out. I walked one jug out while they were still filling the other and they met me with the jug at the door. They've got some sort of points and prepay system that I don't know about too.

this asshole employee that was there yesterday witched my good 5-gallon water bottle cap with a…read morebroken cap, very disappointed with this place since I thought this place was more reliable than other places.

I honestly love this place. I buy my water here but most of all it's the customer service. The…read moreyoung men that work here are beyond kind. They always ask if I need help and are always super sweet towards me and my boys. They have thrifty ice cream, snow cones, ice cream cookie sandwiches, shakes and all! I've gone to fancy ice cream parlors and spend a shit ton of money, for absolute garbage. Here? I've cream taste great! The customer service is stellar! And the prices are perfect!!! I just told my boys that they will forever remember this place since we always come here. Most definitely recommend!

I've been coming to this water mart for years, and it's honestly one of my favorite spots in town…read more Not only do I trust their water quality, but it's also become a weekly tradition for my daughter and me to stop by for ice cream at least once or twice a week. The ice cream selection is great, and it's always a fun treat for us. The staff are always friendly and welcoming, making each visit feel personal and enjoyable. This place is more than just a water stop for us--it's a little weekly ritual we look forward to!

Absolutely beautiful place great customer service takes you back to us from the old times…read more Definitely recommend this.

Nice spot to cool off and enjoy some Thrifty Ice Cream. Indoor seating, friendly people and great…read moreservice. You can also purchase, ice cream by the pint, gallon or tub. They also cater. Great selection. Happy camper!

Clean, easy and friendly. I finally got on board with getting my water this way in order to help…read morethe planet. This place is really nice and Maryellen the owner is really nice too. Next time I will definitely try the ice cream!

We walked in with 2 small jugs to fill and she said it would be an hour and a half because she had…read morejugs to fill in front of us. The customer wasn't there though so that's strange, we should have been able to go it would have taken 10 minutes. She was very rude too. Unfortunate.

Let's be real folks, there are a LOT of sources for high-purity, filtered water. How, here's the…read morething that makes THIS water mart special. See the name? It's Hansen's Water Mart, owned and operated by one Mr. Don Hansen. He is quick to assist me when I over fill bottles, he's got me all run up on the register by the time I'm ready to pay. Wonderfully pleasant, and the reason I won't go anywhere else. My usual purchase are a mix of alkaline and distilled water varietals.

I've been drinking their water for 5 years. Always good. If you're one of the folks using the…read moreoutdoor dispenser when they're open - go inside. Same price and lots faster.

Very good owner...interacts with all customers equally...fair price...Very good price for…read morealkaline...hours are shorter than others but if you plan right then you should be able to make a trip there..highly recommend

Gentlemen gave me a quick tutorial as to how to use the alkaline water machine. Very simple and…read moreeasy to use. Great customer service and tasty alkaline water! Definitely will return for future refills. Ice is also **update** Store now has this REALLY good nugget ice. Similar to Sonic ice! Good chewing ice. Lol

Clean facility good water and friendly staff . Got water and ice cream there and it was a quick…read moreand smooth encounter

I enjoy coming to this location because the staff is always helpful in putting the jugs in my truck…read morebecause they are so heavy after they are filled! I also love to support small businesses and this is one that I will continue to give my support to! It's always clean upon entering and I've never had a bad experience here.

Love this place. I come here to fill our water jugs and sometimes get a thrifty ice cream cone…read more Service is always good and we never have to wait in a long line. Def recommend!

There hasn't been any new reviews for this place in over 2 years and you will learn why…read more My wife and daughter tagged along with me for an ice cream outing on 12/8/24 Sunday afternoon. The business name on the exterior store front actually says "Water & More" so don't come here looking for "Neptune's Waters" as listed on their Yelp business page. There's plenty of parking, it's shared parking with multiple businesses in a strip mall setting. A few doors down is Goodwill and you can't miss that. Inside of this place is completely hole in the wall vibe. If you've ever gone to Tijuana Mexico for dental services like I have and had to sit in their waiting room lobby, this is that kind of vibe. Forget the nice ambience you've seen at Coldstone Creamery or Baskin Robbins, this ain't it so be prepared. If Chef Ramsay from Hell's Kitchen had a restaurant rescue episode and they were doing ice cream shops than they would NEED to come here. The interior of this store has the same level of appeal as a Chevron gas station public restroom. I hope they will change this. Older 2+ year reviews show nicer IKEA type of furniture pieces in store but that's not the case now. Currently, it looks like they went to Goodwill next door and got the most run down furniture pieces they could find and took that into their own store. This was our very first time here so we had questions. We asked about sizes, pricing and flavors. The worker was a female high school looking person. The questions we asked were weakly answered in a bare whisper tone even though there was a live TV in the background that superseded the workers whispering tone. Not sure if she was trying to be girly cute or win the most unprofessional worker of the year award but she was definitely NOT wanting to be working there. She might as well be wearing a shirt that said "I H8 my job" as this already showed in her face and demeanor. We would have been better served by a robot drone than this live person. If you think you're having a great day and nothing can change your mood, than please come here and experience their customer service. It will make you think twice about that good day you're having. So she wasn't exactly rude but simply unfriendly. Maybe we interrupted her social media livestream before we entered the store, who knows? We are a couple in our 40's with a teen daughter, a typical family from Hawaii. Why couldn't we at least get a "hello how are you guys doing?" from the high school looking worker. Did we look like Puff Diddy henchman white party recruiters to her? No we're not but she was socially awkward like we were. Truly weird. Why put her in front to interact with your customers? Place her in back of house duties instead. Let her interact with dirty dishes and taking out the trash instead. Look at my profile pic, I don't give out Puff Diddy vibes, neither does my wife or daughter. Tell your high school worker to pretend that all customers are Justin Bieber and that will mentally prepare her high school mind for correct customer interactions. So finally the ONLY good part of this review: they really do have a great selection of old school Thrifty's ice cream here. All the good flavors you can think of: Butter Pecan, Strawberry Cheesecake, Pineapple Coconut, Chocolate Mint, Chocolate Chip, Cotton Candy, and many many more. Thrifty's ice cream is the best of the best!! The only people who will understand this is the older generation. If your generation played Nintendo and Sega Genesis video games, than you know what I mean. This was the best ice cream back in the day and in my opinion still is awesome. So will I come here again? Yes, I will but strictly only for the ice cream. They do sell other things like filtered water, milk shakes, floats but we only got the ice cream. I highly highly recommend the ice cream so please come here. So as of 12/8/24 the interior design of this place is EPIC FAIL as well as the customer service we got. Business owner(s) of this place please think about retraining your staff. Basic customer service is not rocket science. Here I'll give you some free tips: say a greeting, engage with customers with friendly chatter, offer ice cream samples, and do all this with a smile. ALL of which was not done with us even though we spent almost $40 in ice cream on our 1st visit. But remember, don't expect any form of customer service not even the bare minimum and don't be surprised when you see the inside of the store look like a Tijuana Mexico dental service waiting lobby. Just go and get your ice cream and get out. Enjoy eating that ice cream at home. Best suited for Door Dash or Uber Eats delivery so you don't have to see the inside of the store and deal with their customer service. I actually wanted to give this place 1 star but the ice cream by itself added the extra 3 stars so I reconsidered the 1 star rating. It's that good!!

We have been getting water at this store for as long as it has been open. Over the years it has…read moregone through at least 3 owners. The service has always been good. We go through 12 gallons of water for mostly coffee and tea every two weeks. The coffee just tastes better with their water over city water. The new owners have been fixing the place up and putting in some new products to make the store more attractive. Their efforts show. I will be getting my water at their store as long as they are there or I am here. I believe in supporting local owned businesses as it helps our city and community.

Frequent this store to buy ice. Been purchasing anywhere from 5 to 10 large bags weekly…read more Unfortunately, the price of ice keeps rapidly increasing. It has gone from $2 to $2.50 to now $3 a bag. Unfortunately, I will take my business elsewhere. Positives: the place is always clean, No issues with customer service. They have a large plexiglass around the counter so COVID warriors should feel comfortable, but not sure if they will. Again, this establishment has lost my business strictly to the fact of the rapid price increase for ice.

My go-to spot for water refills! Their prices are already reasonable, its an unbeatable value. The…read morefacility is well-maintained, and the 24-hour vending outside is a lifesaver when I'm in a rush. I love that they carry so many flavors of ice cream-- my family loves to grab a scoop while we fill our jugs. Great service and top-tier water quality! Ms. Viktorya is so polite and kind, she is a true sweetheart!

I visited this place on a hot day! Ice cream flavors selection is good and staff is friendly :)…read moreWill be back again!