I've had my full house system for 14 months and I called for my free yearly service and inspection. To my pleasant surprise, the tech informed me I didn't need any new filters and to wait another year, or to call if anything seems off. Both my RO system and 3-filter house system were doing their jobs. BTW, I live in peoria where the water is hard, but not as bad as some parts of AZ. For anyone considering the system, which can seem a but pricey, I say without a doubt it's worth it! I've grown so accustomed to the great water at home, whenever I go someplace else to shower (especially hotels), I can now smell the chlorine in the water (gross). Before buying, I did a ton of research and looked at a few other systems, and I'm glad I landed with Puragain. read more

Have called four times to get filters replaced. They claim they have a filter parts shortage so they can't schedule me for an Appointment . Not a great experience. Having to buy plastic water bottles for the last 2 months because I can't get my drinking water serviced. read more

Subject: Formal Consumer Complaint Against Puragain Water -- Failure to Provide Scheduled Maintenance and Repeated Lack of Response I am submitting a formal complaint against Puragain Water regarding its ongoing failure to provide maintenance services and respond to repeated customer inquiries. I purchased a whole-home water filtration system from Puragain Water several years ago. Since installation, the company has performed two filter replacements. My next filter replacement was due in June 2026. However, Puragain never contacted me to complete the service. Since June, I have called the company on multiple occasions attempting to arrange the overdue maintenance. Each time, I have been directed to a receptionist who states that my information will be forwarded to the scheduling department. Despite these repeated assurances, nobody from scheduling or management has contacted me. It is now October 2026, approximately four months after the expected maintenance date, and I remain unable to obtain service for a filtration system installed by this company. This situation is especially concerning because the system is installed directly into my home's water supply and requires periodic filter replacement to maintain its intended performance. I have also discovered numerous complaints from other Puragain customers describing nearly identical experiences, including missed maintenance appointments, unanswered service requests, and failures to return customer calls. I am requesting the following resolution: 1. Immediate written communication from Puragain management. 2. Prompt scheduling and completion of the overdue filter replacement. 3. Written confirmation of my system's maintenance requirements and any applicable service or warranty obligations. 4. An explanation for the repeated failure to respond to customer service requests. I am requesting that this complaint be formally documented and reviewed for potential unfair or deceptive business practices, particularly if Puragain continues to market ongoing maintenance services that it is unable or unwilling to provide. I have made reasonable attempts to resolve this matter directly with the company, without success. read more

Puragain Water - Water Purification Services Near Me - Phoenix, Arizona

Missed appointments in replacing filters, horrible customer service, super buyers remorse

Had them put in a whole house filtration and RO system in my home. I then paid for a platinum member service plan which discounted service items over $900. I need them to come out and do my routine services BUT NO ONE CALLS back to schedule my service needs. I have left message after message NO calls back. I WANT MY MONEY BACK FOR A PLATINUM plan back. Shame on you PURAGAIN you damn thieves read more

We purchased this system two years ago which included an under sink RO setup. In that time, they have had to come out three times: twice to service the filters, and once for the yearly maintenance. It is now time for the second yearly maintenance, and I can't get a response from the company. Both my husband and I have called four times in the last 45 days, and all we can get is the answering service. They promise to forward our request, but no response from the company. They have told us that our water in Southern Arizona is very hard, and that's why there is constant calcification buildup and failing filters. Again, for the cost we paid for this setup, they could have told us this during our first appointment to determine if we are purchasing. The reviews at the time were very good. . .not so much now. We were also told that we probably needed an additional salt system, and that they would provide this free of charge, as the original filters cannot handle the load. As of today, there has been no communication other than to tell us they are waiting for the salt system. I called again today and again spoke with the answering service. I understand that the person answering the phone has no real connection with the company, but I did tell her that I was going to file negative reviews and will also file a complaint with the Az Attorney General's office about their business practices. If I could file a zero star review, I would; but, one is the lowest I can go. My advice is to go with another company. There are many out there that are reputable and cost less. Also, after doing additional research, I was able to find a story from San Diego Channel 7 that says there have been major financial problems with Puragain. Employees have gone without paychecks, and service agreements are not being met. This is in California, but it is effecting customers here in Arizona and also other states as well. The report is very recent, dated 10/16/2026. read more

I've called a week ago to schedule a service and haven't heard anything back as far as schedule. Even reached out to a tech to get scheduled for a service and no response back from him either. Had to call back today to get my information taken and the customer service rep said she couldn't see my service address. read more

The water is disgusting! As a professional water drinker, this is one of the worst waters I have ever drank and th price is too high!

If you're thinking about purchasing a unit from this company--DON'T In addition to having my house flooded which I had to go through MY insurance company to have nearly $30,000 in repairs done AND now MY insurance has gone up by 60% because I made a water claim, now they are ghosting me for the annual service which I have already paid for! No one will answer a phone. All texts are not responded to. If I manage to get in touch with someone they tell me how sorry they are and they'll pass along my concerns to management. Is this the same management who is currently ghosting me? What recourse do we, as consumer, have. I filef a complaint with Arizon's Attorney General's Office. They said they couldn't do anything because Puragain didn't respond to their letters. WHAT??? So my serious question is what recourse do I have? read more

Welp I had someone come over to the house wanted to install a system. But I already had this puragain system (just moved in) so i called to get the filters changed- no showed okay whatever called again made appointment- it was cancelled (they have no filters, suppose to get a call back. Fine 2 weeks go by I called again still no filters. ANOTHER 2 weeks go by btw they're suppose to give a call back never did. 2 more weeks go by. I just called today. Still no filters. Apparently they do a YEARLY. Shipment of filters but never want to supply them to the people who already have their systems. I'm suppose to get another call back. ATP I'm gonna pay the $10000 for someone to install a new system. Instead of 300 for just new filters. Yall suck -8/10 read more

This business has terrible customer service once they install their system.. Sure your filter system is good, but your customer service sucks. I have been trying for a month to get an appointment to have my filters changed, but your people will not contact me. I call and your phone answering people say someone will contact me to set up and appointment, but no one does. I have already told 2 people who asked if I know of a good water filtrating company, I told them both how I have been treated and told them not to bother with your company. And you only provide an 855 number, not a local number, so I only speak to sone phone answerer who could be an AI thing for all I know. Need a local number on you website. read more

Rarely do I post negative reviews, but if Puragain Water's business practices are to handle a client as they did, it's sad. Super Bowl Sunday, I installed a water heater on an emergency basis as the pressure relief valve was faulty and could not function due to a sand like substance that was clogging the valve. The home also had low hot water pressure; however, no pressure issues on the cold side. The Puragain system had 2 pressure valves, one at each end of the system and it did not have any type of a bypass installed. Pressure at the inlet side was 55 psi and on the outlet side, it slowly crept up from 0 to 35 psi and no more. Puragain's emergency line was called and being it was Sunday, no tech was available. The next day, the tech comes to the house only to say this water pressure issue is due to a faulty toilet valve in the house... I chuckled under my breath. It's clear there's some form of blockage in the system and being the hot water heater that had been replaced yesterday was filled with a sand like substance. And quite a bit, much more than any potential sediment seen from an opened main water line. The tank was the first fixture to receive the water in the house and there were no issue at the time on the cold side. After the tech disproved his own theory, he went over to the filters and removed the third. It had the same sand substance that was in the hot water heater, only the tech went as far to say this is supposed to be full. About 1/8 of the material was left. At this point, the tech finally says, "We are at fault." He provided a number in which became discussion with a regional manager who at first seemed to be helpful and then abruptly disappeared. It's now June 1st. Last night was spent trying to remove sand so the bath will fill up. Laundry is a struggle as the hot water doesn't work well. Nor do the dishwasher, showers or any faucet. Maybe one day Puragain will make the hot water lines just that. read more

My garage was flooding from a pipe not well soldered by the guy who put in the piping. I have noticed the water to be better filtered however I'm giving 3 stars because when i had an emergency, they got back with me the next day. When there is a flooding I should have been a priority... i am grateful for Chris who came out earlier then expected the next day. I still need to do a filter water test to see how filtered it really is... it wasn't done after the install. read more

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I have been a loyal Puragain Water customer for 3 years, having paid full price for the initial system and paying for their expensive filter changes every single year. Despite my loyalty and the thousands of dollars I've spent, this company has completely abandoned me. My water pressure has dropped so low that my washing machine won't run and my toilets won't flush. I am stuck in a home with barely functional plumbing because of this system. To make matters worse, they installed it without a bypass valve, so I can't even turn the system off to get my water pressure back. In the past, they were quick to call me to sell me more filters. This year? Total silence. They didn't even contact me for the annual maintenance I usually pay for. When I call them, I get a human who promises a callback, but they never call. It is clear that Puragain only cares about you when they are taking your money for a new sale or a filter upsell. The moment you have a serious technical failure that falls under their "7-year warranty" or "Lifetime Maintenance," they ghost you. STAY AWAY. I am now forced to hire an outside plumber to cut their system out of my house just so I can have a functional bathroom again. UPDATE: Had Plummer come out, our filters were so brown we have no sediment filter now, we have water pressure like wtf... they finally messaged after a post about our maintenance, but I'm disgusted with 3 years of their tech not doing their job right... read more

THIS WAS A NIGHTMARE. I cannot reach customer4 service. Only phone numbers are for sales or service/maintenance. The system does not work. First year nothing but excuses Over 6 techs came out all with a different story. One even found a rag someone left in the system. Then in December I moved it to my new build home and it is worse. Water spots and toilet rings after only 3 months. Then they put in a salt tank - someone hooked it up wrong and for the first month it didn't work - was told lucky the entire garage wasn't flooded. Wrote 3 letters and two e mails - no response . Am going to have to go to court over this - it was a lot of money $5000. read more

Installation technician arrived on time,was professional and polite,answered all my questions. I have the whole house system & the under sink RO system. My water scale was reduced 75% or more, there is no longer a smell/odor in water, tastes clean and refreshing. I have had my system 2 years now and I am absolutely happy with my system. It costs less to have than the plastic water bottles i was buying 8 to 10 cases of water bottles every week, & it is much healthier. Also Victoria, in the Arizona office was extremely helpful with my upcoming maintenance appointment. Very professional, friendly & kind. I would highly recommend this system to anyone. Also, I have read all the reviews, the bad ones, I must say that thus far I have not had any of those problems. All the staff I have dealt with have been straight forward and very informative. I can't speak for others, but I can for myself. I would do it all over again. Again, I highly recommend this water system. For me it works and is very important to my health, as I am disabled. Thank you PurAgain Water read more

Puragain Water - Puragain whole house water system. - Water Purification Services Near Me - Phoenix, Arizona

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Stay away from this company. Their "guy" said a water softener wouldn't work in conjunction with their water system so they unhooked the softener. This is a complete disregard for knowledge and competence. I have a feeling they just give their guys a shirt and say there ya go. Now another water softener is going to need to be purchased and Pureagain should be paying for it but knowing how incompetent they are I know it won't happen. read more

We've had the whole house system plus RO for just over and have been happy with it. Are the filters pricey maybe but in comparison to having buy salt every month and all the water waste that comes from a salt system I'm okay with it. I also purchased the lock in package so my filter prices are locked for 7 years. Only hiccup we had was after our first filter replacement our RO stopped working. I called them and Jose came out and identified that the polishing filter was faulty. He quickly replaced it and they had the system back up and running. Great service all around. Highly recommended if you're in the market for a water system. read more

Scam water system. The initial cost over $5K and then there's the super high cost of the filters replacement. Sadly, as far as making your water soft, 50 50 chance of that ever happening. A traditional soft water system works, period, is a fraction of the cost and a couple bags of salt once in awhile is peanuts. A reverse osmosis system under the kitchen sink and the combo of that with a traditional soft water system is light years better that this very costly pura-again system of high cost filters. read more

We bought the the system and love it until it lost water pressure. Called for maintenance, they came out, test the water did sales pitch and then the told price for the filters, 1200.00. I was upset to say the least and explained to him this in the purchase plan, or so I thought. . Then, he said he would sell me 1 for 300.00 and I could finance the 2 filters...I told him to leave. Here I am still with low water pressure in my home and I have no choice but to give in. Called purigan and was told a technician would contact me as soon when one is available or call me to schedule. Today is May 26 2025, I called them approximately 2wks prior and still nothing. This is completely unacceptable service and I expect more, I'm beyond mad ....this is disgusting read more

Very happy with Puragain Water Filtration System. Jon Ball explained it and even demonstrate how advanced their product is. Even after a year and a half when I needed filters replacement, Jon was on top of it and organized everything for me. Jose Baltazar, the technician who serviced me today was very professional, friendly and went above and beyond making sure I'm happy with everything. I'm so pleased with the quality of service and the product itself, but especially with the people I interacted with. read more

I would give them a negative number if I could. Avoid purchasing or buying from Puragain. I purchased their whole house system & reverse osmosis in March, 2024. This system is $5,999. After my 1yr follow up in 3/2025, on 8/29/25, I had water coming out from the reverse osmosis under my sink. This was due to a faulty part from Puragain that they knew they had issues with, but did not check with their current customers who may have the faulty part and fix the problem. Although they sent a technician out right away to fix the faulty part and replace with a newer part that won't crack, they did not follow up with repairing the inside of my kitchen cabinet that had major water damage even though they took pictures. I continually followed up with them to see when they would fix it, I asked for their insurance info & I just kept getting the run-around or partial information. It is now end of December and no word from them at all to repair the water damage. A vendor who doesn't acknowledge their fault or repair what their system caused & they knowingly knew about this faulty part I do not recommend. Save your money, research diligently - there are better systems out there with a lower cost. Run from vendors that don't have integrity. read more

Pricing and contract lock in are not ideal. You can get a similar system and maintain it yourself for much less.

I originally gave this company a 5 star review which I have now deleted due to consistently bad experiences not only for me, but for every single person I referred to them, which I now deeply regret. I'm not a person who writes negative reviews but I'm totally fed up. I don't know how else to get their attention and make them take responsibility for the damage they caused. NEVER use this company. I got the whole house filter, top of the line with RO system and referred them to several of my clients because I was so happy....at first. The first person I referred to them had a massive flood with damage pretty soon after install. Nobody returned her calls or followed up. She had to chase them down, threaten and still no support or system in place to repair the damage from a faulty system. I called my rep to be sure that would not happen to me and he assured me mine was fine. Cut to...mine floods too. Again, no support, no responsiveness and a brand new build ruined. They have no organization and no system in place to take accountability for their faulty system. Another person I referred to them also had a negative experience with lack of transparency, wrong communication and ended up with an install that did not include multiple areas of the house that they were not pre-warned about. I feel trapped with their system in my house because it will be very costly to rip their system out and get a new one put in and I'm also left with a very costly under sink cabinet replacement to handle on my own because they NEVER follow through with anything and could care less about customer support. Never again. I will never refer them because they made me look bad with so many fails with every person I referred to them and no follow through with their promises for their faulty flooding systems. read more

Unfortunately, this system didn't really clean the water as promised. After two years of using Puragain, I drained my water heater and was shocked by how much residue had built up. It clearly isn't effective for Phoenix's very hard water. When I first purchased it, I was told I'd only need to replace the small filters once a year for around $150. However, during a service visit last year, the technician suggested upgrading to a $1,500 per year plan (offered to me for $800) to improve water quality -- which felt more like a sales pitch than a solution. After another year of disappointing results, I decided to remove the $4,500 system altogether. My advice: do your research carefully before investing in this product. read more

Jesse arrived a little early (yes!), and asked if that was okay (again ... yes ). He wiped his feet before entering (manners ... nice), then promptly went to work. After measuring ph (9.4) and checking status of all filters (undersink RO and whole-house), he recommended TOTAL replacement. He then explained the differences between the Standard package ($450, lasts 1 yr) and the Upgraded package ($900, lasts 2yr, discounts on future service). For me, it was a no-brainer ... I went with the Upgraded package. After draining air from the system and draining the RO, My whole house wire treatment system is up and running. Thank you Jesse! read more

I am telling everyone to avoid this company on Ventura county California. We have been very patient and tried numerous systems that they have suggested to remove hard water with no success. Their systems do not remove hard water. We have had to replace our dishwasher because it was damaged by hard water buildup. Our refrigerator icemaker also is damaged. All of our dishes look terrible with so much hard water build up. I have been called the company numerous times since August of 2025 to have my system removed and receive a refund with no luck. I was told that they would come out to remove the equipment and I asked for an email stating that I will receive a refund but that has never happened. Every time I call to ask to speak to a supervisor I am told that a supervisor will reach out to me, but that never happens. This has been the worst customer service from any company that I have ever dealt with. We are still waiting for someone to call me back, or receive an email about our refund. read more

Absolutely Outstanding Service! I had such a great experience with Chris Mello for my water filter maintenance. From start to finish, everything was smooth, professional, and honestly above and beyond what I expected. He was right on time, explained everything clearly, and worked efficiently without rushing. What really stood out was how knowledgeable and courteous the technician was -- he answered all my questions, gave me tips for upkeep, and even noticed a small issue I hadn't caught myself. You can tell he cares about doing the job right and making sure you're comfortable with the system. My water is running perfectly now, and I feel confident it's in great hands. read more

A year ago we decided to replace our 20 year old salt system. I'd been watching a reoccurring infomercial from a competitor of PureAgain. I saw the PureAgain whole house filtration system on Facebook and decided to go with them. Plus the free under the sink alkaline system was a great sales point. Today we had our first filter replacement and we also went with a filter upgrade to get the best possible water delivery through our home. The service people have all been very wonderful people. On time, informative and willing to explain whatever you want explained. Jesse Parra came out today and replaced our filters and provided us with great information and left his card since I wasn't able to be available. I will say I don't like the credit company they use or the division I'm not sure which "Aqua Finance", use your own or pay cash. I must say it's nice showering without the slimy feeling and no salt residue or salt buying and or the weekly backwash that has to happen with the salt systems. Very happy we made the change! read more

Puragain Water - Water Purification Services Near Me - Phoenix, Arizona

I recently had my annual service appointment for my Puragain water system and couldn't be more pleased! Jesse Parra showed up on time and did a great job answering all of my questions and explaining how everything works. He worked very efficiently and cleaned up after himself every step of the way. He was very professional and genuine and made it easy to choose which package would be best for me and my family. The water quality is even better than before thanks to the new technology. If you are considering Puragain just do it! Best decision we've made for our home and family. Thank you Puragain for an amazing first year I look forward to many more to come. Amazing service, great value, and even better water! read more

Jesse Parra was scheduled to change my annual filters, and he was very polite and professional. He was extremely knowledgeable of the system and its products to the point we upgraded to the Platinum Service. We look forward to continued service with this company. Thank you Jesse for your professionalism and kindness. read more

Jesse and Josh came by for my year 1 maintenance check. They were very thorough and showed me testing results as they examined the efficiency of the installed filters. I was informed about two different programs for replacement and the advantages of each. I did select the Platinum program for the increased health benefits and price lock on future purchases for the remaining time of my warranty (which is approximately 6 years). Both technicians were professional and helpful. I asked for some help getting a hose disconnected (it was stuck) and cutting down a few spikey plants near the system - Josh was quick and efficient with the help in these areas! Jesse and Josh are both veterans and I appreciate their service to our country. read more

Puragain Water - Water Purification Services Near Me - Phoenix, Arizona

1 year update: It has been a year since we installed this water filtration system. While the system functions as promised, we have recently observed an increase in water spots, indicating that it is time for a filter replacement. Initially, we were informed that the annual cost for the three primary filters would range between $150 and $250. However, during a recent service visit, the technician quoted $450 for just four of the nine filters, with the main three costing $325 and an additional $125 for the alkaline membrane filter. We were also offered a $900 package for all filters, which purportedly locks in a reduced annual replacement cost of $500 due to new upgraded filters. The suggested package, however, significantly exceeds the initial estimate, and we were informed that prices would continue to rise if we did not commit to this package. This lack of transparency at the time of purchase is concerning. Had we known the annual cost could potentially reach $500 or more we might have reconsidered investing in this $5,000 system. Doing more research, there are many other water systems on the market that offer competitive prices for both systems and filters. Additionally, we discovered that the filters used in our alkaline system, although marketed as made in the USA, are manufactured in China and available online at a fraction of the cost charged by the service provider. For instance, a $125 filter can be sourced online in a two-pack for $40. While we understand the need for markup and inflation adjustments, we too are business owners, the discrepancy between the quoted and actual costs is excessive. We regret not conducting more thorough research prior to purchase. Moving forward, we will replace the filters ourselves and will not be using this company's services for future replacements. It is important to note that the technicians who serviced our system were professional and courteous. Our dissatisfaction lies with the company's pricing practices, not with the individual technicians. In summary, while the system performs as expected, the associated maintenance costs and lack of upfront transparency are significant drawbacks. Prospective buyers should be aware of the potentially high annual maintenance costs and consider alternatives before committing.Arizona has terrible water quality and even if they're using " catalytic carbon filters from Germany" the filters will always need to be replaced so we will go with the more cost effective ones especially in a system this expensive with only a 7 year warranty. 3 stars because I think the filters are doing what they're supposed to do but just disappointed they severely underestimated cost initially and we are stuck with this very expensive system. Reading other reviews on other platforms there are many other people in this situation too but not sure if those reviews are being removed elsewhere. read more

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Puragain installed a whole house filtration system & a RO system. We could not be happier. All the employees were fantastic & now we have 5 water throughout the house!!!! Highly recommended!!!!! read more

Definitely the water system you want no salt pellets seven year warranty. Great service great sales quality is to be seen yet. It was a new install definitely a value above and beyond other companies they quoted us. read more

Mello is excellent with customer service! He always responds promptly, is courteous, professional and friendly! read more

Had our 1 year quality check / filter replacement today, loved the service manager who came out. Jesse was so informative and answered all my questions, and decided to upgrade even though it wasn't necessary. read more

Puragain Water - Definitely worth it, your family and water pipes will be better off for it! - Water Purification Services Near Me - Phoenix, Arizona

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Switched to Puragain last year and the system far and away exceeds having a water softener sys. I called today to schedule my 1 year inspection/filter change out. They gave me a same day appt. Jesse P showed up on time and did a fantastic job explaining how the system works. We discussed upgrading to the Platinum Service (with better filtration and newest tech in the business). I took the upgrade. These guys are all about customer service, and they don't waste your time I highly recommend you give these guys an opportunity to explain their system read more

Puragain Water - Water Purification Services Near Me - Phoenix, Arizona

Am impressed with the water quality and feel the difference with the new system. Not inexpensive however glad the system does what it is supposed to do. read more

I had an excellent experience with Puragain. From the first consult/water test, to the installation it was seamless. Greg took the time to answer all my questions and test water water from multiple sources. Chris did an excellent job figuring out how to install the filters in our historic home, leaving it cleaner than when he arrived. Both men were knowledgable, professional, and excellent to work with. I couldn't be more pleased and am so excited about my "new" water! read more