Avoid this place if you need water jug products!!! After years of alkaline water refills and kids getting ice cream here, I needed to get new bottles. I decided to support a small business instead of a chain store and I spent over $100 on 4 new ones. They immediately leaked while on a jug holder with a slant. I had puddles all over the floor. I thought it was just the lids so I went back to get new ones and ask what I should do. I was told to take a video if the new lids didn't work. 4 visits, several phone calls and texts (directly to staff, not the actual store), being accused of laying bottles down the wrong way when my videos clearly show they were not and I FINALLY got a refund over a month later. The owner "Mr. Kim" is extremely difficult to work with. You can't reach him directly and apparently doesn't even live in AZ so I was asked to wait until he was physically back in town to deal with this. The website and email are a scam. He never contacted me directly. Initially, I didn't even want a refund; I wanted to fix the issue and ensure they were aware the products leaked when used as intended (he sells similar stands in the store) but it became abundantly clear the unavailable owner does not care or appreciate customer loyalty!! There was never an apology or a bit of concern from the owner for the inconvenience of multiple trips to try to make contact with him. We've spent thousands here over the last 5 years for alkaline refills at home and for a family business but we will never return after being treated this way. Buyer beware! read more