Mike has been a great person to work with. We had to go to a water storage tank as our sole means…read moreof water for our family and animals and this man has helped in so many ways!!!! He is knowledgeable and takes his time to answer your questions and give honest answers. Makes you feel like he has know you for years. Thank God he was recommended to us!

Mike went over and beyond for me to get my pool going! I will Definitely do bussiness with him…read moreagain and I highly recommend this company. He is honest and eager to help!

excellent water and wonderful company to work with. always timely reminder for drop offread more

I got my first delivery and dispenser last week...my early xmas present to myself...omg...my life…read morehas transformed. Its like I have a butler to have my coffee ready, boullion made and what is going to be the best is COLD water in the summer. I havent had that in thirteen years. The water tastes so good and after reading what is in the Casa Grande swamp water I had to do something.My only regret is that I did not order this decades ago....I am over the moon with my new water service. The customer service is remarkable and extremely friendly...the opposite of Arizona water who continually deny what is in my water and why it tastes so awful. When I did a zip code check of what IS in my local water I stayed up all night terrified of what I was drinking and did hours of research. I can now sleep at night knowing that what I am drinking wont kill me. There is no downside from my choice of using Rainbow Water & Ice. I get it delivered to my door and those five gallon jugs are HEAVY!!! The containers are cleaned thoughly, you pay no more than the water you would buy in the store, you dont have to recyclable or even use those terrible bottles but you can refill them with this great tasting water. I did all the research. Yes you may save a dollar at walmart but toting 200 lbs of water home is not fun. And when was the last time you got anything high quality at Walmart?

Hi Ryan I wanted to express my gratitude again for having my back even though I wasn't a customer…read more However you won me over with your consideration in helping me during what I thought was a water emergency. I was a long standing customer of Rockin R Water until yesterday when they told me I'dl have to wait on my emergency till Monday!! My horses couldn't wait till Monday for water!! But you stepped in without even knowing who I was. That speaks volumes to your charact er and your company. God bless and may you prosper abundantly

It's a bummer. This is the only water hauling company that would drive to my property. I received…read morea quote that was already high in my opinion, but had agreed to pay for 2x the quote so I could get the water I needed. The morning the delivery was scheduled I received a text message saying "sorry I misquoted you". The new quote was a 25% increase. Completely unprofessional.

Was scheduled for a delivery with this company - given a window of 8 to 5 and was walked through…read moreeverything over the phone with their office people. They understood my delivery location and what I was looking for and even why I was switching water companies. Everything was nice, easy, and pleasant - up until 23 minutes before my delivery window was to close. At 4:37 pm I received a text message letting me know that they were sorry to have to inform me that the driver stopped by and decided that the delivery might be too challenging..... to which I had to ask what was challenging about using 1 of 3 elevators and a hand truck to deliver (clearly using one in your picture on your website)... no response. I tried to call the office and got an automated message letting me know that I had reached them after hours (they close the office at 330pm Monday- Friday). Eventually the owner(?) Clay reached out to me with a "solution" .... They wanted to leave the water bottles at the bottom of the stairs and have me deliver them to myself.... (Still charging me the extra delivery fee for apartment delivery) - in this same message he blamed the lack of response earlier in the day on his office staff - citing he asked them if they followed up with me. No thanks... it's clear this small family owned company can't accept new customers and can barely service the ones they have. You can honor your promises as a small business owner even, that says more to me than any review ever could. I'm thinking that I likely dodged a bullet with this one, but wanted everyone else to have the opportunity to make an informed decision.

This is a small family owned water delivery. Depending on where you live in Parker area, they only…read moredeliver a few times a month and they won't deliver any new filled waters unless you have that many empties. In my case I ran out of water early because I didn't know how much to order the first time. I asked if I could get an extra delivery and had upped my order to 3 bottles instead of two. I was told I would have to have all 3 empty bottles out in order to get 3 filled waters. That means all bottles would be empty on delivery day. Which means you are out completely out of water at that point. I don't see how this would work for anyone. Seemingly you might be out of water for as long as two weeks and if you are not there to put it out, it could be a month. I decided this wasn' t going to work for me, for this was my vacation home and I'm not there full time. I had to take my empty bottles and fill them myself. So on delivery day, I wasn't there and both bottles had been filled by me and they were inside my house. So no delivery at all. The whole reason I did this was so I would not have to lift heavy bottles at my age. My only option was to cancel my account. So I asked if they could just charge me a reasonable price for the empty bottles. There answer was 20.00 dollars a bottle. Which is a ridiculous price as I can buy them at Walmart for 13.00. They weren't willing to work with me at all. Why should you have to get to completely empty before you can get the same amount delivered. I used to have Sparklets, they were very accommodating to your needs but I was told they don't deliver to my address in Earp Ca. I'm 72. The whole reason I did this was lifting heavy water bottles was very difficult. On my first order I asked several times to deliver to my back porch, so I wouldn't have to lift the heavy bottles from the front porch to the back porch. They totally messed up the delivery and put everything on the front porch. 2 heavy 5 gallon jugs and 2, 24 case waters. I had to get a dolly to move everything from front to back. Up and down stairs. They would not come back and move them. In short really bad customer service and the girl on the phone could care less about helping with any of this, and seemed a bit annoyed that I was even asking . So much for family owned. I don't usually review on Yelp but maybe they will improve their customer service for others in the future. YOU CANT WAIT TILL YOU HAVE COMPLETELY EMPTY BEFORE YOU GET NEW, HELLO. After posting this review, I got a text message from the girl on the phone who proceeded to try and make me feel bad for my review by bringing the assassination of Charley Kirk into it. No apologies for any issues I had with them. No mention of talking to their family about these unreachable delivery options. This is extremely unprofessional. I cannot recommend them. I'm tired of no one cares about good service any more. In reading other reviews, I see I'm not the only one who doesn't agree you should have to put out all your water bottles in order to get the same delivered. When you still have a full or partial full bottle in your water cooler machine. Apparently they just don't get this! The whole reason we have water delivered is to have water at all times. This makes no sense.

Very good communication and super friendly. Highly recommend. Garrett is amazing! I was sketched…read moreout at first however he won me over and service was amazing. Thank you Garrett for all your help.

Falsely advertising that they have block ice... none near queen creek do. Not worth it just go to…read morefry's

2 hrs of meetings with Liana and somehow discussion was avoided that upon delivery of my tank they…read morewould not install the actual tank parts, connections, and pump, and I'd have to climb inside this tank at some point and install and put together all the parts and submersible pump. I moved on with life and potentially even called it a misunderstanding on my part. Never even complained about it. I took two months to get a plumber out there to help me hook everything up using ladders and tow straps to enter and exit the tank through an 18 inch hole. Same day he realized we were missing the 10 foot tubing used for the water outlet. The tube that was provided was for the float filter so that may have created some confusion. After calling and trying to convince Liana that the part was not there after she argued with me for 5 minutes about it, I gave my plumber the phone so that he could convince her that we have eyes and need two sets of tubing...after a lot of arguing and waiting and calling us back an hour later, we settled another purchase by me of the tubing at cost $40. 100 vs 40 at cost. And btw I was willing to pay the full 100 as it's not a lot of money in terms of what I spent with them, but it was my plumber on the phone arguing for me...and she was actually arguing back! - over 100 bucks! Any math gurus out there want to solve for 100 sell point and a 40 dollar cost point for this 10 feet of tubing at 10 per ft? That's 150% mark up and they could potentially have this on all their items. I spent 5600 dollars with this company OTD, and they argued with me and poisoned a business relationship over 100 bucks (2% of the total purchase price) and ended up making me rebuy it at cost when it was never delivered in the first place. And poisoned it over not assembling my tank. This broad said she called and spoke with her team who delivered and they remembered delivering tubing to me. Over 100 bucks, and spent like an hour on this arguing with us and calling around to find some resolution. Yea your workers remember exactly all the parts they did or did not hand over to me two months ago...Right. You've been warned everyone. - Reply to the business owner: Interesting because I just called your business for a water delivery and asked about tanks as well, and got a direct referral to Southwest Water Tanks. Also, just got a direct quote from the horse's mouth (the person I was on the phone with) who said you were a "sister" company. Sounds like this was a little more thought out than just a "rant" on the wrong company's page huh?

The folks at Southwest Water are amazingly attentive. I've been a customer for 4 years now and…read morefind them very friendly, competent, and had water needs shift a little. They were right on the request for a change in schedule. Because of our driveway, I always get a call ahead of delivery, but I don't think that's a normal thing.. it's just the extra service Southwest provides. Pricing is competitive. Great company