I own the most reputable roofing company in the state of Arizona for the last decade straight (not…read morefor size or profit, but for client satisfaction, quality, warranty, longevity, reputation/rating here on Yelp etc., and I understand how difficult it is to maintain a reputation like the wonderful reputation that Hansen's has here on Yelp. You cannot please all of the people all the time, but we sure do try, and obviously, so does Hansens. It is NOT easy to do!!! Don Hansen clearly really cares about his customers. I'm not even going to say what Don did for me because I don't want other people to expect him to do what he did for me for them as well...I'd just like to say that he went *far above and beyond* for me and he didn't have to do what he did. He's been away for a while so he didn't even recognize that I am a customer that is at his establishment nearly every day and and he had no way of knowing that I spend a few hundred dollars every month at his business...I have been a regular for at least the last couple months of extreme heat because we care for crippled wild birds, and they often die in the extreme heat of Arizona summers in their weakened state, so we count on Don and the unique specialty ice blocks that he offers that no one else offers to help them... but as far as he knows, this was my first time at his business and he treated me like a friend or family member. Thank you Don!!! Stanley thanks you!

Let's be real folks, there are a LOT of sources for high-purity, filtered water. How, here's the…read morething that makes THIS water mart special. See the name? It's Hansen's Water Mart, owned and operated by one Mr. Don Hansen. He is quick to assist me when I over fill bottles, he's got me all run up on the register by the time I'm ready to pay. Wonderfully pleasant, and the reason I won't go anywhere else. My usual purchase are a mix of alkaline and distilled water varietals.

Love this place. I come here to fill our water jugs and sometimes get a thrifty ice cream cone…read more Service is always good and we never have to wait in a long line. Def recommend!

There hasn't been any new reviews for this place in over 2 years and you will learn why…read more My wife and daughter tagged along with me for an ice cream outing on 12/8/24 Sunday afternoon. The business name on the exterior store front actually says "Water & More" so don't come here looking for "Neptune's Waters" as listed on their Yelp business page. There's plenty of parking, it's shared parking with multiple businesses in a strip mall setting. A few doors down is Goodwill and you can't miss that. Inside of this place is completely hole in the wall vibe. If you've ever gone to Tijuana Mexico for dental services like I have and had to sit in their waiting room lobby, this is that kind of vibe. Forget the nice ambience you've seen at Coldstone Creamery or Baskin Robbins, this ain't it so be prepared. If Chef Ramsay from Hell's Kitchen had a restaurant rescue episode and they were doing ice cream shops than they would NEED to come here. The interior of this store has the same level of appeal as a Chevron gas station public restroom. I hope they will change this. Older 2+ year reviews show nicer IKEA type of furniture pieces in store but that's not the case now. Currently, it looks like they went to Goodwill next door and got the most run down furniture pieces they could find and took that into their own store. This was our very first time here so we had questions. We asked about sizes, pricing and flavors. The worker was a female high school looking person. The questions we asked were weakly answered in a bare whisper tone even though there was a live TV in the background that superseded the workers whispering tone. Not sure if she was trying to be girly cute or win the most unprofessional worker of the year award but she was definitely NOT wanting to be working there. She might as well be wearing a shirt that said "I H8 my job" as this already showed in her face and demeanor. We would have been better served by a robot drone than this live person. If you think you're having a great day and nothing can change your mood, than please come here and experience their customer service. It will make you think twice about that good day you're having. So she wasn't exactly rude but simply unfriendly. Maybe we interrupted her social media livestream before we entered the store, who knows? We are a couple in our 40's with a teen daughter, a typical family from Hawaii. Why couldn't we at least get a "hello how are you guys doing?" from the high school looking worker. Did we look like Puff Diddy henchman white party recruiters to her? No we're not but she was socially awkward like we were. Truly weird. Why put her in front to interact with your customers? Place her in back of house duties instead. Let her interact with dirty dishes and taking out the trash instead. Look at my profile pic, I don't give out Puff Diddy vibes, neither does my wife or daughter. Tell your high school worker to pretend that all customers are Justin Bieber and that will mentally prepare her high school mind for correct customer interactions. So finally the ONLY good part of this review: they really do have a great selection of old school Thrifty's ice cream here. All the good flavors you can think of: Butter Pecan, Strawberry Cheesecake, Pineapple Coconut, Chocolate Mint, Chocolate Chip, Cotton Candy, and many many more. Thrifty's ice cream is the best of the best!! The only people who will understand this is the older generation. If your generation played Nintendo and Sega Genesis video games, than you know what I mean. This was the best ice cream back in the day and in my opinion still is awesome. So will I come here again? Yes, I will but strictly only for the ice cream. They do sell other things like filtered water, milk shakes, floats but we only got the ice cream. I highly highly recommend the ice cream so please come here. So as of 12/8/24 the interior design of this place is EPIC FAIL as well as the customer service we got. Business owner(s) of this place please think about retraining your staff. Basic customer service is not rocket science. Here I'll give you some free tips: say a greeting, engage with customers with friendly chatter, offer ice cream samples, and do all this with a smile. ALL of which was not done with us even though we spent almost $40 in ice cream on our 1st visit. But remember, don't expect any form of customer service not even the bare minimum and don't be surprised when you see the inside of the store look like a Tijuana Mexico dental service waiting lobby. Just go and get your ice cream and get out. Enjoy eating that ice cream at home. Best suited for Door Dash or Uber Eats delivery so you don't have to see the inside of the store and deal with their customer service. I actually wanted to give this place 1 star but the ice cream by itself added the extra 3 stars so I reconsidered the 1 star rating. It's that good!!

First time at this store located in the El Super Shopping Plaza. Brother-in-law recommended we go…read moreto get Thrifty Ice Cream. Place was clean and lots of people going in to fill their water bottles, including alkaline water. Our party of four picked up our ice cream. They have a great variety. I had an ample scoop of black cherry. There were two tables in the store and we enjoyed the ice cream and nostalgia. As kids, going to Thrifty Drug Store was a treat, mainly because of the ice cream. Your choice of , 2 or 3 scoops. Drug stores are long ago gone, but you can still get the ice cream at many water and ice stores.

Avoid this place if you need water jug products!!! After years of alkaline water refills and kids…read moregetting ice cream here, I needed to get new bottles. I decided to support a small business instead of a chain store and I spent over $100 on 4 new ones. They immediately leaked while on a jug holder with a slant. I had puddles all over the floor. I thought it was just the lids so I went back to get new ones and ask what I should do. I was told to take a video if the new lids didn't work. 4 visits, several phone calls and texts (directly to staff, not the actual store), being accused of laying bottles down the wrong way when my videos clearly show they were not and I FINALLY got a refund over a month later. The owner "Mr. Kim" is extremely difficult to work with. You can't reach him directly and apparently doesn't even live in AZ so I was asked to wait until he was physically back in town to deal with this. The website and email are a scam. He never contacted me directly. Initially, I didn't even want a refund; I wanted to fix the issue and ensure they were aware the products leaked when used as intended (he sells similar stands in the store) but it became abundantly clear the unavailable owner does not care or appreciate customer loyalty!! There was never an apology or a bit of concern from the owner for the inconvenience of multiple trips to try to make contact with him. We've spent thousands here over the last 5 years for alkaline refills at home and for a family business but we will never return after being treated this way. Buyer beware!

As you see in previous reviews, the shop is always in pristine condition. Maryel is pleasant and…read morehelpful. Having been to several water shops in the valley- no other shop has come close to cleanliness and consistently good tasting water. Never, not once, in the years I've been shopping there have I thought, "Hmmm... the equipment must need cleaning." Not the case in at least two other shops. Well worth the drive. There are ample dispensers and she is always wiping down the area after customers complete the purchase. There was one time where the shop was unexpectedly closed. However, though inconvenienced a bit, I'll be back. Still, worth the trip for consistently good tasting water.

Her hours are so inconsistent. We showed up multiple times to find out she closed 30- 45 minutes…read moreearly. Once again today closed 30 minutes early. I'd rather drive 20 minutes out of my way to give another place my business that respects their customers.

very nice couple that works here and always has a smile on their faces! always willing to help and…read moredoes many things that shows that they actually care about you and not just about the money.

Clean store and the operator is always willing to help. Easy to access and fair pricing.read more

Very nice people, the best slushy's in town! Love supporting. Great filtered water set up and some…read morereally nice products.

They had their open sign on, but the door was locked. Checked the hours of operation and they are…read moresupposed to be open today.

Great price, very nice people. What more is needed. Small…read moreshop, sells ice. And a few other things

Clean facility good water and friendly staff . Got water and ice cream there and it was a quick…read moreand smooth encounter

Paseo Water & Ice is clean, friendly, and fast for all your water and ice needs. They also have…read moredelicious Hawaiian shaved ice that's closer to Italian ice, and longtime favorite Thrifty ice cream. If you ask, they'll mix the two!

Husband and wife Team own this ice shop. They even have alkaline water. I was excited to find that…read morethey have dry ice cubed blocked and crushed. I had to partake in their rainbow sherbet. Super nice people I will return. I WOULD RECOMMEND