This review is based on an August 27th visit, so I'm a bit late posting this. Up until that point, I'd visited the 4th Street store a few times over the summer already just to browse. Those visits were very pleasant. I want to especially single out the young man who was stationed at the entrance as the greeter. He was very welcoming at the door, and he even left his post for a few minutes to answer some questions I had about some frames. The August 27th visit was just as good if not even better. By then, I'd already long-since ordered and received my Warby Parker eyeglasses. I returned to this store on August 27th to take advantage of the free adjustment. My new frames were fabulous but digging into my cheeks a little. I regret that I don't remember the name of the amazing optician who helped me. Not only did she take the time to adjust the frame (which, of course, was what I came in for), but she took the time to make sure that her adjustment was just right for my face. She even asked me to walk around the store and then come back to her to do a little jump -- an amusing request that was also practical, since what she was doing was testing to see if the frames fit securely. And then we chit chatted, and I mentioned I was gonna spend the day hanging around 4th Street, and she proceeds to extend an invitation for me to return to the store later just to double check how the adjustment on my frames was doing. I thought that was incredibly sweet. It gets better. She also answered some questions I had about cleaning and caring for my eyeglasses. I felt very self-conscious asking these questions because they seem like they should be conventional wisdom. For example, I was unaccustomed to properly cleaning eyeglasses with a microfiber cloth and solution. (By the way, the in-house anti-fog cleaner they sell is really great.) Up until wearing my Warby Parkers, I cleaned my eyeglasses with water and all sorts of material that were convenient for my on-the-go lifestyle but very unhealthy for the lenses. Nor had I ever been one of those guys who carries around a handkerchief or a pocket square or anything like that. It always seemed odd to me that one could sneeze into a handkerchief and then... replace it in one's pocket?? Ew. I had the same hangup about using a single cloth to clean my eyeglasses. Anyway, I literally described all that to the optician, and her response was absent of any condescension. (Unlike another eyeglass store here in Berkeley where I had an epic and terrible experience.) In fact, she even said to me, "No one's ever asked that -- but more people should." And we had a pleasant conversation. Take all my money, Warby Parker. Lol. read more

Customer service is tops! They will take time to genuinely help. I felt at ease through the entire process. They do what they say. Thanks!

Love this place!! If you have any issues with your glasses issues talk to Kristen~ she's a magician and is amazing with fixing frames, a true expert and super fun. She will get those glasses not tight, not slipping, and perfectly framed to your face!! Occasional sales, new frames frequently. Good warranty as well and better prices than through insurance. read more

Warby Parker Fourth St - Eyewear & Opticians Near Me - Berkeley, California

Buyer beware! I didn't realize the 4th St location didn't do eye exams. I wanted to get a new prescription and glasses before my FSA $ expired at the end of 2021. I still browsed and tried on different frames and found a nice pair to buy. They said I can return later with a prescription and they'd fill it then. Well, life, work, and COVID made it difficult to get back there until March 2023. The frames were still boxed, brand new, and I had a new prescription. I figured fulfilling this order would be easy to accomplish at the same place I purchased frames. When I showed a female employee my frames and prescription, she told me it's no longer their policy to fill prescriptions unless you buy frames at the same time. She said I would have to buy a new pair of frames. Seriously?!? She did lookup my account and saw my previous purchase, so it's not like I was trying to scam them. She still said they can't fill old frames even though Warby Parker still sells this exact style frame. I couldn't believe she was trying to get me to buy another pair! I didn't feel like talking to the store manager as I was on my lunch break. And I didn't feel that they should have my business. My prescription is expensive as I use progressives and transitions, anti reflective, blulight blocking, ultra thin, etc. totaling around $400-450. I just told the Warby Parker employee I'll find another optometrist to fill the frames. I could have gone to LensCrafters or a few different places but I ended up going to UC Eye Center near my work. It was no problem for them. I'd much rather pay them than Warby Parker after they turned me away due to their "new policy." It's crazy how expensive my lenses would have been without insurance- $870. But it was $425 with my VSP coverage and used my FSA to pay the out-of-pocket balance. I'm glad I went elsewhere. I'm sure not all Warby Parker stores are this bad. I had purchased a pair of sunglasses at the Warby Parker in Las Vegas Summerlin Town Center in 2022 with my prescription and they turned out very nice. I'm just not a fan anymore after being rudely turned away at the 4th St location. Warby Parker lost a big sale and a good customer. read more

Marc was awesome helping me. Great job! Love my new glasses and he informed me of a replacement that I wasn't aware of. read more

I discussed my prescription with the sales person, as I wanted to find the right frame for my needs. She reviewed the numbers, even told Me my prescription wasn't that strong, uploaded it into their system and then took my order. I paid for a rush delivery, as I need them quickly. Later I receive an email that they can't fill the order because they can't make the lens required, as the prescription is out of range. I called the 800 number and she explained that my prescription was out for range in the "cylinder" number. It seemed simple and that any trained staffed could know the ranges, so the customer doesn't waste their time. The frames are nice looking but staff not trained. read more

EXCELLENT SERVICE I visited the Warby Parker store because they'd billed my credit card for glasses I'd ordered online instead of applying a gift certificate I had. The guy on the phone (a person answered -- no phone tree nightmare!) was great, and he recommended that I go to the store as the easiest way to correct things. I wanted to have the fit checked out anyway, so that's what I did. Turns out their online method for measuring "pupillary distance" didn't get it right, so they're making me a new pair. I overheard other interactions, and everyone was cool and the customers sounded happy. Great service. Knowledgeable employees. Nice retail space. I'd definitely recommend them. read more

Had a solid experience here. As this was my first time getting glasses I didn't know what to expect, especially with COVID and all but I was pleased to find reasonable protocols and a stress free experience. You get to walk around without someone following you and checking in on you and just pull any frames that look interesting off the shelf and try them on. You put the ones you don't like onto their cleaning trays and they'll put them back on the shelf for you. I tried on so many but they didn't give me any grief and it was nice to be allowed to take 5 frames outside to try on without a mask and in brighter light. I never felt pressured to buy anything and it was really convenient because I was able to ask an employee to send me the two frames I liked and all the details were sent right to my email so I could mull it over some more and buy online. I did the virtual try on and the at-home try on box which I enjoyed but ultimately I ended up picking out 2 frames in the store they didn't even have available for the try on box so I'm glad I went to the store. All in all I had a nice experience. Staff were friendly but not pushy. It was more of an ask me if you need help shopping experience which I liked. read more

Excellent service today!! Mars provided top-notch service and I have never had glasses adjusted so quickly. BRAVO!

Kristen helped me out so much after I lost my warbys. She even gave me a discount for my misfortune. Great store and service ! Will be back the next time I lose my Parker's. read more

Warby Parker Fourth St - Eyewear & Opticians Near Me - Berkeley, California

The store is fine. The quality of WP glasses, on the other hand, explains why the prices are so low. Within months of just occasional wear, my glasses developed spots- lines-permanent smudges on the lenses that make seeing thru them ridiculously difficult. I went to store to report this and inquire about fixing, and they have plan all set up for this inevitability! I didn't even need to finish my sentence before I was told lens replacements would be $60, on the $95 glasses I bought a couple months earlier. They clearly have this problem all the time, I guess it's straight up 'planned obsolescence'. And why on earth would I pay for new lenses if the first pair basically disintegrated?! Warby Parker should be ashamed . read more

Anneka at Warby Parker is the best! She found frames that looked great on me in finishes and designs I completely overlooked. Great stylist! And saved me a bunch of cash when I mentioned I wished my prescription wasn't for progressives, as I'll only wear them for driving. She filled the prescription for distance only. Really knows her stuff! Thanks Anneka. read more

I never write reviews but I just had an amazing shopping experience here and had to share! The whole experience, from the quality inventory and diversity of options to the incredible customer service was top notch! Special shout out to Tyler the associate who was so incredibly patient and refreshingly honest with me as I tried on practically every model in the store - and made it out just before closing. While Tyler was helping me, one of his colleagues brought out a coloring/activity page and pen for my son while I waffled back and forth on the final decision. It's this attention to the customer experience that I appreciate so much and makes this place special. I will 100% shop here again! read more

I learned that my prescription changed six months after I bought a new pair of glasses. Their policy on lens replacement is outrageous. I spent almost $400 on my last pair of glasses and now they are charging another $235 for a lens replacement. I am done with WP glasses. Cute styles but poor policies. You are essentially paying for a brand new pair of glasses every time your prescription changes. read more

Nice people and a good selection but over the last 3 years, my glasses have not held up. The protective shield has begun to chip off and the frames are no longer in stock. When I returned they told me I needed all new glasses. They have a 1 year warranty but that's not enough. I won't return. read more

10/10 service ! everyone is so help and kind ! especially marcos :) i fully recommend coming here

I've put off getting glasses for over and finally decided that I need to get on it. I saw positive reviews on the affordable frames and lenses and was stoked to find that they had a physical location that was relatively nearby. I popped in on a Sunday and was greeted by the staff and they gave me an explanation on how it all worked. I spend a good hour trying on all the frames and in general having fun with my sisters. There was no pressure to hurry up and get out, and the staff was always helpful whenever I had a question. When I finally had my choices down, getting the glasses order was a snap, I already had an account since I did the try at home system and I was out the door in less than 10 minutes even after the store picked up pace with all the folks that decided to descend on the store. My glasses came within the week and I decided that I needed an adjustment, so I went in on a slow Sunday for them and while I got adjusted my sister got some glasses for herself. By the time I was finished, she had her glasses ordered as well. Super quick, and now my glasses stay on even when I go on a run. Each time I've gone the staff has been super friendly, even with my niece and nephew who were having fun trying things on. They never made them feel uncomfortable like some other places do. I appreciate the actual store, because while the try at home is a nice to have, it really is better to go to place to try everything on at once which helps narrow down you're selection (like knowing that you can get different width frames - which is not something I picked up on with the try at home). Plus trying to get your pupilary at home can be a little tricky. The actual store for me gets 5 stars, although the company could do better to offer blue light coating for those that want it. read more

Customer service is amazing, I wasn't looking to get a new frame but ended up walking out with two. Thank you

This is the 4th time I have shopped with Warby parker and they are consistent! I have always had a good experience here. On my most recent trip due to a prescription change I decided to get some sunglasses, transitions to try, and 2 regular pairs of glasses. I like to accessorize and don't foresee my eyes changing again. The employees are really helpful and friendly and helped me choose what would fit my face the best and be most comfortable. When my glasses came in I didn't feel like a bother when they adjusted them and even changed one frame out. They made it a point to remind me about the 1 year warranty and 30 days exchange if I was unhappy with any of the others. This is great customer service. I did have to wait both times for pickup but only for about 15 minutes at most. Previously I had a pair that a lens scratched, this location sent them in and I got my glasses back within 2 weeks. It is inconvenient that they don't have a lens lab on site but it's also about 200 dollars cheaper than places that do. I am very happy with them. read more

A screw fell out and the earpiece/temple fell out making my partner's Warby Parker glasses unusable. I visited this shop a few months ago hoping to buy a replacement screw, and they informed me that they perform free adjustments and that special tools are needed for repair. I told them I have a tiny screwdriver, the representative said they wouldn't want me to damage the glasses by trying to do it myself. I felt that I'd be confident using a screwdriver, but agreed to visit another time with the pair of glasses. I came back, with glasses, today. They informed me that the next available time slot for the optician was in 30 minutes. I didn't have time to wait that long. I've now made two visits to this shop to try to get glasses repaired that require a 1-cent part that they have probably have thousands of inside, and all I got in return was fake-nice service. ‍ read more

I've been to this location a few times, and they have always been incredibly kind and helpful. It is quite an experience trying on their glasses - try asking them to remove the shades in the sunglasses to see what those would look like for every day wear as prescription eyeglasses (some of those options definitely make an impression). While I can't remember specifically who helped me on my visit, I do remember that nearly everyone did - always offering me an opinion when I was stuck between choices, always giving me the details that were available to me. I ended up ordering the silver Raider for eyeglasses, and I get complimented all the time on the selection. When I brought my mom in, they were incredibly patient as she asked many (what I viewed as, excessive) questions about their glasses, the quality, the lenses, etc. They listened and always had an answer for her. Now that Walnut Creek offers a new location for Warby Parker, I will likely be visiting that store in my future, but I will miss the Berkeley location with all it holds! Also, great parking - it is right across the street in a big lot (bring cash; I think it was $4 for two hours?), which made the experience even more convenient. read more

Visited this store to purchase new frames 10/6/19. Picked out a pair, went to the rep, asked if they have the frames in stock. The rep says yes, and he says I can take it home. I was shocked as Warby always place the non prescription lenses at HQ and ship directly. I ask the rep again, and he says the frames can be worn as is. Come home to find out that the included lenses are model ones, and not designed for daily use. But wait, this is just the beginning. I contact HQ and they email me a return label, so they can replace the glasses. Mailed back the frames, and waiting begins. After two weeks, curious to find out what the status is, call HQ, the rep there states they received the frames on 10/17/19 and that I would receive the repaired set by 11/4/19. Knowing possible delays of USPS, waited until today to contact HQ. Now they say that the frames are lost?!?!?!? Are you kidding me? I fking hate these people. How do you train your employees? Not only did one employee of yours pull info out of their ass, but two, and second one was at their HQ. If they don't know an answer to a question, shouldn't they just ask someone who knows, no?? And the manager I briefly spoke to was quick to dismiss this as their fault. Asked for a refund, and just didn't want to waste my breath on yelling. I learned my lesson...pay a little more and go to a better business. read more

This is my second time here and I had a great experience both times! Their social distancing/sanitary protocols were beyond amazing and made me feel super comfortable. A special thank you to Michelle Dillon who was the absolute best, most patient, and helpful sales associate! She was so sweet, helpful and all around amazing. Thank you so much again!! :) read more

There's a few spots I frequent where I know I'll be taken care of and leave in a great mood. My barbershop, my dispensary, and this Warby Parker location. Everyone is so nice. My glasses always fit perfectly after an adjustment. I made some bad choices shopping online but they helped me fix everything, easily, in the store and I even ended up getting a $50 refund! read more

Make no mistake, the frames here are basically just cheaply made frames (made in China) that probably cost like $5.00 and they are selling them for $95. That said, Warby Parker is able to get away with it by having good customer service, good return policies, and a nice store. I would still shop here since the experience has been better than other eyeglasses places I've tried and the location is convenient. I like their free one-year scratch warranty where if your lenses become scratched within the first year, you can get them replaced for free. The staff here who adjust the frames for you are quite friendly, which is what you want since that's a very hands-on type of thing. The salespeople, less so. read more

Looking for fair trade glasses online I was taken to Warby Parker. Though the company doesn't have the fair trade label it is a certified B Corp. (B for Be the Change). They partner with the international​ charitable organization Vision Springs that provides glasses to people in developing countries who are in need of prescription lenses. Needless to say at this point, I did some homework. I fell in love as soon as I walked in the place!!! The staff is ultra nice and friendly. They are super helpful and polite in their dealings. The store was pretty full this Saturday afternoon and I can see why. I walked out with the purchase of a snazzy pair of cat eye style glasses scheduled to arrive within 10 days ($275 for my polycarbonate lenses with transition ). So far things are looking great!!! I will definitely be spread the word about Warby Parker. On a side note, it's about a block away from Organic Fair Trade Three Twins Ice cream original store. read more

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This business provides excellent customer service. My computer glasses the hinge on came loose and I lost the screw. Even though I did not buy my glasses at Warby Parker, they repaired it free of charge. Thank you!!!! read more

Couldn't have asked for a more positive experience! Crushed my glasses accidentally in the morning, gave customer service a call, and they emailed the store to contact me and confirm availability of my frame. Within 15 minutes the store manager Kristen contacted me, confirmed availability, set the glasses aside, and informed me of all the available options. When I came by in evening, she put me in my new frames and ordered a backup to be sent to my address. Genuinely couldn't have asked for a more positive experience! Thank you Kristen! read more

Went here based off a recommendation from a friend. So glad I did! The customer service from all of the associates was amazing. They were all super helpful and sweet in helping me pick a pair of glasses. The whole experience was unlike any other I've ever experienced to buy glasses. It felt like the staff were all friends of mine and there wasn't nearly a minute that went by where we weren't laughing. Thank you all so much. Can't wait to pick up my Miltons soon! read more

Warby Parker Fourth St - Outside of the store! - Eyewear & Opticians Near Me - Berkeley, California

I am here to give Polaris (the staff member behind the counter on the day of my visit) the highest possible rating for giving an incredible glasses adjustment, lens cleaning tips, dad jokes, and words of wisdom - all within 10 minutes. Thank you! read more

Excellent Update: 1/2019... I had a weird experience from this location this weekend. I'm also now kind of hesitant to get my next frames from WP. This is my 3rd pair of purchase from WP, and though everytime I've purchased a pair.. there's been something wrong... I've given them the benefit of the doubt.. because eventually, my concerns about the glasses/prescription/measurements is EVENTUALLY fixed. Anyway.. back to this weekend's experience.. it was a really busy Saturday afternoon. I was told there's 4 people ahead of me waiting to be called by an optician. I happily sat & waited for my turn. I noticed the opticians go to the customer as they get called. After I counted 4 people get called ahead of me, I knew I was next. I tried to make eye contact w the optician as I see him try to look for me in the crowd. He went into the crowd, past me then back to his post, then nothing. He was looking very confused, but I kept my eyes on him as I try to make eye contact... Then finally.. I locked eyes w him & he waves me down telling me to come up to him. WAIT... I don't get the same customer service experience as everyone else? All I get is a wave? OK. I walked up to him.. and asked him.. "were you trying to look for me?" He said "No." OK? (awkward) Then to try to justify it he said he was looking for someone else. ((I was watching him the entire time... He went into the crowd looking for someone?... But didn't say any names out loud. Sure! He was looking for someone else alright.)) Then as he tried helping me.. I noticed the tone of his voice get lower... I could barely hear him... I kept having to ask him to repeat himself because I couldn't hear any of his instructions or questions... I'm not entirely sure what he did with my glasses.. nor did I get an explanation why my glasses need to be sent back to get re-done when I initially came to that same store when I first purchased them. I don't understand why they were measured wrong when I didn't order it online? I left the store with unanswered questions. And honestly, left feeling very disappointed at the whole thing. I'm not sure that I'll ever go back to this same store. My feeling about the whole process of ordering from WP is still up in the air. Crossing fingers that I get my glasses with the correct measurements then we'll see if this experience was memorably traumatic enough for me to remember in maybe buying my next pair. read more

I recently visited this store to purchase a new set of glasses. Due to the COVID-19 protocols in place be prepared to wait. The store will text you when it's your turn to enter. Happily I just waked around 4th street, window shopping. I like that I can do a virtual try-on of their frames thru their app, then do the actually fit in the store. Both times I've purchased frames, they were in stock so I walked out the same day with my frames. I purchase only the frames and then have the prescription filled by my Doctor. The standout for me is that the brand offers frames in different widths- I have a narrow face and require a strong progressive lens, so I am a bit limited due to frame selection. I can walk in and know that a narrow frame will fit. This past visit, the person assisting me accompanied me outside where I was able to remove my mask and get a better look (nice touch). read more

Good optics but a horrible customer experience. I have purchased several pairs Warby Parker's most expensive variable corrective lens glasses over the past several years. I went in again today to replace a pair that had developed bubbling on the lenses from a UV coating that failed. A few months ago I complained about it and was offered a $50 discount to replace them. When I requestEd the $50 discount on the $450 glasses I was told "no". Okay, not being in the mood for a verbal dispute I let it go but asked for one of their microfiber cleaning cloths and they gave me one but when I asked for a second one because I clean them often I was told that I could buy the other one. Really? After the thousands of dollars I have spent I couldn't get a second one? The next time I change my prescription I'll go elsewhere for my glasses. The experience was combative and unpleasant. read more

I have been avoiding getting progressives for years, and finally decided that I couldn't wait any longer. I knew I wanted to go to Warby Parker after getting my daughter's glasses there a year ago. I love the selection of frames and the flat pricing. It helps me focus on choosing what I really like without having price factor in. They are very careful with distancing people and sanitizing in the shop. They told me to bring the glasses in once I received them by mail for adjusting. When I received the glasses they were mostly working for me, but slipping a little because they needed to be fitted. I just went in to get them fitted and now they are perfect for short, mid, and long range. I shouldn't have waited this long. read more

I had a wonderful experience trying on and purchasing frames today. From the at home prescription check to the safe in-store additional cleaning for try-on, it has been a great experience. Mia was so wonderful and patient and helped me pick frames that suit my face and I was thankful for that since I didn't have anyone with me for a second opinion! Highly recommend the Warby Parker Experience and everyone at the Berkeley West 4th location is so nice and accommodating. Thanks! read more

The shop is adorable and as a long time Berkeley resident I love that they incorporate the old Spengers Fish House building in their shop (see the beautiful "porthole" windows. Appreciated being greeted and assured someone would be with me shortly, despite them being busy. I was just there to have my readers adjusted (after stepping on them, which did not break them!) but got prompt friendly service anyway. read more

Kristen is excellent and adds so much value to the Warby Parker store in Berkeley. She helped repair a pair of glasses and you can tell she enjoys what she does and it shows in the customer experience. read more

TLDR- I canceled my prescription frame order and won't be going back to Warby Parker. Customer service is decent, but they didn't get our receipts or order correct. I don't write reviews often, but I had a very frustrating experience at the Warby Parker store in Berkeley. My husband and I went to get prescription glasses on December 23rd, and they were running a promotion of 15% off for 2 prescription frame orders. It required having one email address, but since we were ordering 2 frames anyway, it was fine for us to just use my email. We requested to split the payment, so each of us would pay for our respective frames and get 2 separate receipts to submit for insurance reimbursement. If I had known how difficult that request would be to complete correctly, I would have paid full price. The first issue was that they didn't charge our cards the correct amount for our respective glasses, so they canceled and recharged our cards to reflect accurately on our receipts. I was in the store throughout this process, so I didn't think there would be any issues. However, they didn't get my husband's receipt correct, so I had to go back and forth by email with Warby Parker 4 times before they sent the correct receipt that my husband could submit to insurance for reimbursement. They kept on sending a receipt that said customer credit, rather than showing a receipt of what my husband paid, even though I clearly asked for a receipt that my husband could submit for reimbursement. I thought the issue was resolved, but then I get a text saying my glasses were on the way, and when I looked at the details, the amount charged was almost half of what I was charged at the store, and there was no mention of the blue light lens that I added. Rather than email, I gave Warby Parker a call to look into the order details. The customer service was helpful, but they confirmed that when the initial order was canceled due to our cards not being charged the correct amount, it canceled the blue light lens and didn't add them to the new order. I honestly don't know how this happened, since I watched them charge my card for the frames plus the additional amount for the blue light lens when they canceled and recharged my card. I don't want to deal with the hassle of sending the frames back and getting the blue light lens added, on top of getting a corrected receipt given I don't trust Warby Parker to do it correctly, so I canceled the order. It's unfortunate because now I won't be able to use my frame benefit in 2022. read more

Only good experiences at this Warby Parker. The optician is always butting his head in transactions to help you out and the salespeople are honest and efficient. Salesperson Kamela? (young black woman with dreads) and the optician are an amazing team who have repeatedly helped us beyond expectation. See below for another great experience with them: Today my boyfriend and I came in 20 minutes before closing to order a replacement pair since his frames broke. While we were finalizing our order for a replacement that would come in ~2 weeks, the optician came over and suggested my boyfriend just purchase replacement frames and that he could see if they had the frames in stock so we could pop in his current lenses. They did, and his suggestion saved us $30 and gave us an instant replacement instead of having to wait ~2 weeks for shipment--Stellar service! On top of that, the salespeople and optician attentively listened to our story of not having backup glasses, and told us that since his glasses were scratched, he could send them in and get a whole new pair (new frames, new lenses) for free. During that time, they recommended he could get another pair so that he won't be glasses-less and then he'll end up having a new pair and backups! So thoughtful of them. I can always rely on this location to meet my needs immediately. Please don't change! read more

I came to the 4th Street store because I had heard it has great selection, and not only was that true but the service was amazing - Liz and her colleagues are very knowledgeable; and so supportive - I wasn't sure about one pair I had selected, it was a little outside my comfort zone, and they encouraged me to get it - that's all I needed and they were so right ! You will get excellent and genuine service at this store plus the selection is the best in the bay. THE BEST! read more