Although Dr Samii is kind and thorough, the experience with others in her office was poor. They would say to pick up glasses, and they would be closed at the appointed time. I stopped going to this business after Dr. Samii suspected I might have cancer in my left eye. I had to seek a consultation with an ophthalmologist, who told me some optometrists like to use high tech equipment even though they don't know how to interpret the results. I did NOT have cancer. read more

I would put the experience I had in two categories - the experience with the optician which was 5 stars, and the fitting, quality and overall service experience, which was 1 star. To start off, the eye exam was probably the most informative and best I've ever had. I felt she was the most thorough optician I'd ever worked with and left feeling much more knowledgable about my eyes. The issues arose with everything else. Because at the time everyone was required to wear masks everywhere it honestly took a few months to realize how poorly my chosen glasses fit without a mask. Not very long after the lenses started developing an odd bubbling around the edges of the lenses, which only got worse each month. Because we're not local any longer, I decided just to replace them outright and re-ordered the same frame by email, making a special trip to pick them up. I put on the glasses, which should have been exactly the same (just no bubbling and tighter fitting), and let them know immediately there was something wrong with them. Historically at other offices, I've usually put in exactly the same frame/prescription order (once I decide on a frame I stick with it until they stop making it) and I've never had any issues with the replacement. Even with a new prescription, I've never had any major reactions. But these glasses were different, something visually was off. Everyone in the office told me they were exactly the same, they checked the prescription, it's the same. I try them on several times and continue to state they're not, there's something wrong with them. They convince me to keep them for an adjustment period. So I put them on and head home, and after getting back home and getting on my phone, I quickly get a really strong ocular migraine (it's been years since I had one) which results in an almost total loss of vision. I finally take off the new glasses, and switch back to my old ones, and poof - my migraine fades. My head still hurts and is incredibly sensitive, but I call them once my vision clears enough to dial. I state I'd like a refund and that there's something wrong with the glasses. They interrupt me, speak over me, and downplay the issue, telling me to keep trying. By the end of the phone call, everything I say has been ignored, so I agree to try them on again in a month when I'm out of school. The back of my head continues to hurt for about two days, so I'm very hesitant to try again. Fast forward to a month later, I try again, and headache. So I email them that I'd like to mail the glasses back, because (as I'd explained to them over the phone) it would cost me half of what a new pair would cost just to Uber out to see them. Again, they ignore my request and ask that I come in. I'm not sure why, after interrupting and gaslighting me, they think I would come back. The fact that they ignored my very clear "something is wrong" and denied there was any issue? Although I had a good experience with the optician, there is absolutely no way I would return to Your Two Eyes Optometry. I later scheduled in an appointment with another optician and purchased another set of glasses (with a prescription change) that I paid for out of pocket. When I tried them on they seemed blurry in the right eye. When I relayed this to the front desk, they tested where my pupils landed and found they hit too high on the lenses. Instead of being told to take them home and "get used to them", they tested them, discovered the issue, returned them, and sent away for a fix. I really can't stress enough how problematic the service at Your Two Eyes since was. Especially since once I received my new pair from the different optician, I've had no issues at all while wearing them. No headache, no migraine, nothing. It's my opinion that both sets of glasses from Your Two Eyes were defective as the old pair I'd been wearing? After switching to my new glasses I accidentally left them next to the shower overnight and the next day the transitional lenses film had peeled off entirely from the lenses! I've never seen anything like it before in my life. The fact that I had major issues with both sets of glasses, when I've never had any type of issues with my glasses before leads me to the opinion there is likely a problem with their source's manufacturing practices. So between that and the service, as much as I liked the optician, I can't recommend in good conscience getting glasses from Your Two Eyes Optometry. read more

I had the BEST experience here today, first time seeing Dr. Nadia Samii! Dr. Russell Cotteral was my optometrist for 30 years; he had Kensington Optometry for a long time but was here at this practice for a few years before moving away. It had been awhile since my last exam, and I decided to just keep coming here, give Dr. Samii a try, and I am so glad I did! Dr. Samii is the nicest, warmest, most accommodating, most knowledgable and professional optometrist in the world! I did not expect to feel so comfortable and cared for when coming for an eye exam. She is simply superb. The other people there are equally superb. Shane checked me in and did preparatory testing; he was so very kind and helpful! After my exam, Yuvitza, the optician, showed me frames with great care and enthusiasm. So helpful, everybody! What a friendly, warm-hearted, efficient and excellent optometrist's office - I'm so glad I found them! read more

I had the strangest experience here! I've never heard of any optometry shop with these policies and I'm not sure this is a legitimate business. I came in to look at frames (and this is a VSP provider). There were 2 employees and no customers. 1 employee was eating her lunch. I was told that I needed to schedule an appointment and come back in over a week. I clarified that I didn't want an eye exam, just to look at frames, and that I could just browse on my own. I was then told it would be a HIPAA violation to let me into the store, because there was a patient inside the office (in a separate room) and they might come out soon and the doctor could discuss confidential medical information that I'm not allowed to hear. This is pretty ridiculous. I've taken plenty of required HIPAA training myself and this is a clear misinterpretation of federal law. I'm not trying to listen in on anyone's private medical information and why would the doctor choose to say it in front of other customers? What would the private medical information could I learn - that the patient needed glasses? I could figure that out about anyone trying on glasses in a glasses store hahaha! read more

Dr. Samii has provided optometry services for me and my daughter for the last couple of years. She's an outstanding optician - she takes the time to be really thorough - she isn't just checking my eyes, but also looking for issues that might indicate other kinds of health problems. She's also great at helping kids to feel really comfortable in the eye exam. As previous reviewers have reported, I also had some difficult interactions with Dr. Samii's previous staff - a pair of glasses had the lenses set so the focal point was a few degrees off to the left. I was told to try to get used to it for 30 days, and I ran out of energy to chase it down before the period to exchange them expired. Dr. Samii's staff has recently changed, and the new staff are friendly, responsive, and helpful. Having a smaller selection isn't a problem when the staff knows the stock inside out and can recommend frames that will fit my face. I had a great experience today, and I'll definitely be back. read more

First, the eye exam was excellent. I really like Dr. Samii. But .... Eek! I came home with PINK EYE the next day! I left a message with the shop and no response. I again reported it when I picked up my glasses. Overall, it is just a difficult eye glass shop with unfortunate customer service. The selection of eye wear is just OK and the optician unfriendly. With so many other options in the neighborhood, I'd recommend going anywhere else read more

My eye exam was great. I found out some incredibly useful information about my eyes and glasses. I found the office extremely helpful and went out of their way to help me. read more

This business, founded by Lesli Handmacher, and now continued by Nadia Samii, is an expert and friendly full service optometrist. I had a comprehensive eye exam with tests for retinopathy and glaucoma, as well as updating my prescription for eyeglasses. Office is efficient and observes COVID 19 protocols. Staff were informative and responsive to all my questions. Forwarded to me a written report that I will be able to share with my primary care doctor. Conveniently located in Walnut Square in Berkeley. read more

I cannot speak to the quality of the optometrists here because I came in to get frames, solely However.... I came in with a prescription, tried on different frames I bought two different frames (This will be important later!). That was fine, the women I worked with was perfectly kind and helpful. Then, I lost one of my pairs and called in to buy another pair of the same frames. This is where it went down hill. The woman who answers the phone is pretty rude & didn't seem all that competent. She was quick to make the transaction and get me off the phone. I asked about when they would be ready and she replied "Do you have a deadline?" LOL. Then! They ordered the the wrong frames. So they try again. I come by. This woman (Julie) is chatting it up with another customer, I approach and instead of wrapping it up to be mindful of the other customer (me) I am told rather rudely to go sit on the bench and wait. I wait there longer than I think was appropriate. Take away: Incompetent and poor customer service. I'll be taking my business elsewhere next time. No need for owner to reply to this review. Save your breath (or your fingers). read more

Eye care from Dr. Handmacher and now Dr. Samii has always been excellent. My only issue is many of their frames selection, though attractive, are pretty high priced and limited. They've been very diligent about safety during the pandemic. read more

I can't say enough good things about these guys. Dr. Nadia and Mustafa are smart, thoughtful, and thorough. They were able to figure out my complicated vision situation better than anyone has in the past 56 years, plus set me up with some sharp frames. I enjoy visiting them, and am very happy with my glasses. They are great! read more