I strongly recommend going somewhere besides here, especially for eyewear.
Dr. Wong is very nice, and has a cool machine that takes a picture of your eye without requiring dilation. One star for that. However, he's also given me an incorrect rx before, so for a year I had glasses I couldn't wear without getting dizzy. Also, a lot of the office furnishings are dusty and worn down; for example the seat of the exam chair is threadbare, ripped, and basically disintegrating. Does not feel like a sanitary or up to date space. I think he's probably retiring soon so why spruce it up at this point.
The real problem though is the other staff, especially the way they treat patients and the service they provide.
Doug is rude and has been gruff with me in person and over the phone. He got really annoyed when I asked him to check my PD - he measured it so haphazardly that the number he gave me was not correct. This stuff matters when you depend on your glasses to see, and they know that, so the carelessness is troubling. He was also annoyed when I had questions about pricing with my insurance coverage; curt answers that you have to pull out one by one while he acts like you're an idiot wasting his precious time.
Florinda might be nice to you (no guarantees tho) until you ask for corrections when your glasses aren't right, or ask for details beyond the vague info she gives about pricing or options (you will never see a price list or an itemized receipt, even if you ask - so they can essentially just make up whatever prices they feel like). She laughed at me when she found out which insurance plan I had. To be fair, it's terrible insurance, but being ridiculed didn't make me feel cared for or respected as a patient (or a person).
The younger woman who works there is pretty vacant and silent, mostly just a helper to the other staff I guess - but she won't acknowledge you or answer any questions, instead just avoids eye contact and asks your question to one of her coworkers if you happen to ask her a question because she is the one behind the desk. I don't know if she's just young but she seems really afraid and it's odd to navigate that in a retail setting.
Their prices for lenses are better than the boutique shops or Cal's eye services. But, that's because their services and products are poor. They will not meet your vision needs if you have anything at all complex going on, and if you don't, you'd get better service and products from an online retailer anyway. I really hate lenscrafters and site for sore eyes and all those chains, but even they are definitely better than this office. I'm sad that's the case because I wanted to support an independent business that wasn't one of the super expensive boutiques. Sigh. Serves me right I guess?
I tried to get a specific level and type of tint my partner needs for medical reasons, ordered by a specialist doctor (not Dr. Wong), which I have had no issues getting from Iris, Focal Point, and Cal's vision services in the past. I called ahead to confirm Dr.Wong's office could make lenses to the correct specifications, discussed it at length again in person when I dropped off the frames, waited weeks just to get the incorrect thing, waited several more weeks for the corrections, and when it was still wrong, I was told both that "every lab is different" (that's fine, but eyeglass lens options are standardized so that a doctor can prescribe something specific for each patient without making it in house, that's how this whole thing works!) and that it was my fault for "not bringing in an example." 1) How can you provide an example of a product that you're trying to procure precisely because you do not have it? Shouldn't the office have example or catalogs to select from if examples are a requirement? 2) I actually did show them the best examples I had: a pair with 10% tint and a pair with 50% tint; I was trying to order a pair with 25% tint. At first they came back darker than my 50% example, and the second time they were the same as my 50% example, but Florinda insisted this was my fault and nothing could be done about it, explaining that this lab uses a 1-4 system rather than a percentage system. However, that's not how this tint (FL41) works. So, she obviously lied every other time she said she knew what I was asking for and that it would be possible for their lab to provide it. 3) They never actually asked me for an example during the ordering process!
My partner had to go without their glasses for over a month (this is a REALLY big deal) and pay hundreds of dollars for glasses that ultimately aren't even right, all with the added bonus of super contentious and dismissive interactions and false information along the way. I'm so disappointed and I hope you have a better experience here. However, since I've been in multiple times, I've also had the opportunity to witness them treat most other patients/customers with the same hostility, so maybe go somewhere else read more
