Saw Kathy for a pair of safety glasses. Kathy is such a doll. She was so patient with me while i…read moredecided what pair I wanted from the huge selection they had to choose from. Thank Kathy for a wonderful time at Dominion Eyecare.

Love this place! The doctor always listens to my needs and the front desk is friendly and…read moreinformative! I have been a patient here for about 10 years!

I strongly advise against coming here, especially if you're particular about your glasses and…read moreprescription. I got my glasses back in January and ended up returning them. They didn't check if the frames were a good fit for my face shape, and they tried to charge me without explaining any of the fees upfront. The staff seemed inexperienced and more focused on pushing their own program on making a sale than actually helping me. I like my glasses to sit a certain way on my face, and when I asked the associate to adjust them to fit my ear, she got visibly irritated. During the adjustment, she scratched the lens and while she clearly knew it happened, she didn't even acknowledge it until I pointed it out. I asked for a replacement lens, which she agreed to, but I still haven't received a proper resolution. It's now May, and I have yet to receive a refund or my benefits back. I've been dealing with Wendy Stainback, who stopped responding to me entirely. As someone who works in customer service, I'm shocked by the lack of accountability and follow-through. Every time I call corporate, I'm told something different, "this wasn't done," "that person didn't follow through," etc. It's like no one knows what they're doing or how to follow protocol. The customer service here is unacceptable. I will never return, and I strongly urge others to stay away. I would put 0 stars if I could.

I dont know who the people are that gave this place a 5 star rating, but they sound made up reviews…read morebased on what I experienced. they did not say it was a virtual exam until it was time for the exam. They charge a $25 fee for the warranty of the lenses, after 6 months, my reading glasses have peeling around the edge. When I ask about that they said I had to pay %20 of the cost for a replacement. What a scam that is!! When I picked up my glasses, they were dirty, finger smudges all over them. Stay away from Stanton Optical, unless you just want a junk pair of glasses.

In November, I had my annual eye exam at a doctor's office (not here). After looking at different…read moreplaces, I ended up getting my first set of glasses here. It's that darn astigmatism that made me get glasses. I was not in a rush to get them same day, so that was no issue for me. I wanted to get them done before the benefits reset at the beginning of the year. On the first visit, I was just looking for glasses at that time. When they tried to access my benefits, it was still locked at that time, but that happens. Even with that, they did attempt to sell me glasses that same day without using the vision benefits. That wasn't going to happen. After a few days and a call to the insurer, everything got cleared up. Once that was all cleared up, I came back into the place to look at glasses again and finalize what I was looking for. The place was a but busier this evening. Gloria was the one that worked with me on getting everything set up. The only thing that made it last longer than usual was that she was the only one there and the phone kept ringing almost one after the other. Once everything was set up, she said that it would be about two weeks before they would be ready due to the year-end rush (as many were trying to use their benefits before they reset in January). Fast forward a few weeks later. I got a call just under the two week period that my glasses were ready. Later that afternoon, I headed over to get the glasses. Once I put the glasses on and was fitted, I was able to see a lot differently than I was without the glasses. It's amazing what you can see when you get to 20/10 vision. I had some questions about some of the total amounts in the end, since it seemed like something was off. They indicated that one of the additional options wasn't factored in when I got the explanation of benefits back from the insurance provider, even though every charge amount was listed on that statement. To this point, I'm still not sure if I was really overcharged or not. Overall, this is a good place to find glasses. There isn't anything that would cause me to place a rating higher than the three rating given. You'll want to go somewhere else if you're in a rush to get new or replacement glasses.

UPDATED AT THE END The issues with JC Penney Optical at…read moreLynnhaven Mall amount to more than simple dissatisfaction. The place, and Chad, the optician there (I don't know his full name unfortunately) are dangerous. I am not exaggerating. My daughter has strabismus and astigmatism, so it's important that her prescriptions are executed correctly, especially as fas as measuring the center of the lens and the positioning in the frame. We always watch out for that and have never - for 10+ years - had a problem. Somehow, Chad managed to do the measurements so grossly wrong, that my daughter's eyes would not allign properly, the lens pulling them inward, towards her nose. Her vision was blurry and she got headaches. If you understand strabismus, that can absolutely destroy her vision and cause long-term problems with her treatment. To be sure we know exactly what's happening, we went back to my daughter's ophthalmologist, to get her lenses checked. It took them less than a minute to see how awfully they were put together; center off by almost an inch! With that information, and the correct measurements marked on the glasses, we went back to JC Penney Optical at Lynnhaven Mall, honestly hoping someone else rather than Chad would be there. No such luck. While he agreed to redo the glasses free of charge (as per JC Penney policy which we had established by calling their customer service line earlier) he tried to argue that it was our doctor who was wrong! At this point, we were trying to be patient and polite, hoping that despite everything, we'd get the glasses properly redone. Too optimistic, as it turns out. After about a ten day wait, we received the redone glasses. They were not blurry and didn't cause headaches and eye misalignment, so we thought everything was OK. I noticed they seemed a little crooked, but that happens sometimes, so I asked my daughter to keep an eye and adjust as needed. A couple of weeks in, they looked completely off on one side, so I took her to a different optician near home to adjust the frame, which is usually an easy fix when done by a professional. Well, maybe so, if you don't have an all-fitted frame! The moment the optician heated up the frame to do the adjustment, one of the lenses popped out of the frame! She said that she'd never seen anything like this - the lens on the crooked side was larger than the frame - by 3 millimeters! It was pushed forcefully into the frame, being too big to fit otherwise, thus twisting it. That's why it was sitting unevenly on my kid's face - the lenses were different sizes and wrong for the frame. So, now we are going to call JC Penney Optical customer service again and try to handle things from there. I'll update this review with the results, but in the meantime I go back to my initial point - that place, and their optician, are dangerous for your eyes. They will cause you weeks of unresolved issues and back and forth, and ultimately you'll still have to find someone else to correct everything. Especially if it's childrens' glasses you need - please go somewhere else. UPDATE: We contacted customer service and they were wonderful - quickly organized a refund for the broken glasses and approached the issue with care and understanding.

We usually go to the Kempsville location but my wife scheduled an appointment at this location…read morebecause Dr. Lee is here on Saturdays and she wouldn't have to use sick time at work. We live in Virginia Beach though and the commute was HORRIBLE. We ended up getting to her appointment after the 10 minute grace period. I was frustrated and wanted to go home until I walked through the door and interacted with the staff, starting with Angela. The staff at Beach Eye Care were wonderful throughout this whole situation. I explained our situation to Angela and she listened emphatically and went back to see if she could squeeze my wife in. I wasn't expecting them to be able to do anything and they were so backed up that they couldn't take her but I'm so appreciative that she got out of her seat and even asked. I discussed with Myra and we decided that since we drove an hour and 25 miles to get out here we might as well ask about doing a walk in eye glass purchasing appointment. I didn't think they did walk ins but was pleasantly surprised when Vicki said we could. All we had to do was go schedule it at the front desk. After waiting a minute for someone to return to the front desk Vicki just came and took us back. Even though Myra couldn't do her eye appointment Vicki made our trek worth it and was able to help us both get straight with our glasses. Vicki has such an optimistic demeanor. She really made my wife feel beautiful and confident. She heard my needs and priorities as well and I got some prescription sunglasses for less than $200 out of pocket and they don't look bad at all. The sunglasses will be primarily used for driving since my transitions don't work in the car. I'm very pleased with this location and Beach Eye Care's exceptional customer service.

This was the first time out here at the Chesapeake office. We ran into HEAVY traffic on the way to…read moremy appointment and unfortunately got there 17 minutes late and I couldn't be seen for my appointment. The grace period is 10 minutes. But Angela at the front desk was so nice and helpful. She still checked with my doctor to see if it was possible for me to be seen that day. While I couldn't be seen, I was on the schedule for another appointment later in the week and me and my husband inquired about glasses. Vicki helped us pick out and find the perfect glasses. She was so sweet and patient! It took me about an hour and a half to find the right frames...there were so many great options to choose from. She went above and beyond -- she showed me different transitions lens options, activated the transitions colors multiple times so that I could get a good sense of how dark the different color options get, pulled a bunch of styles from the back, and even popped the lenses off of a pair of display sunglasses that she thought would match the glasses frame style I liked. I went with the frames in my review picture and am super excited about them! Vicki also helped my husband find a great pair of sunglasses too! Angela got us checked out and gave us some bottled water for the road. Great experience and customer service!

I've been a patient at Blink Eyecare for a few years now. The office is inviting and there is a…read morelarge selection of fashionable and trendy eyeglasses to choose from and you can try them on as you wait to be called back for your appointment or you can sit in a waiting room chair and chat it up with their very friendly staff, Kriseda and Becca. Dr. Vogt Stromberg is very patient and kind. She is thorough and extremely knowledgeable. She uses state of the art diagnostic equipment and no dilation drops needed! I feel confident and always reassured that I am getting the best care from the time I enter to the time I leave. They have been so accommodating when my family has had eye issues and will get you in as soon as they can. Thank you Blink Eyecare for being the only doctor office I don't mind visiting!

If i could leave zero stars i would, completely rude staff and received a message saying my…read moreappointment was canceled with not warning time truly disappointing

I Always come here and get everything handled. Even if theres an issue Dan will personally…read morepersonally help to get it fixed !!!!!

It would appear that this location has taken into consideration all the previous reviews and turned…read morethings around. I experienced a staff that offered prompt service, were courteous and knowledgable. Dr LaBell performed a thorough exam and talked me through each step. Jason provided all the information needed with each glass tier and how my insurance applied to each so that I could make a fully informed decision on what best suited my needs and style. Highly recommend coming here for your basic eye care needs.

Took full advantage of overpriced, not family oriented…read more Would rather go to Portsmouth to my old Eye Care hundred percent better, friendly family owned.

I was given an exam and a new prescription for glasses. When the glasses arrived the prescription…read morewas not correct and I could not use them. I called the office and came in to have them fitted, but that didn't fix the issue. I rescheduled for an appointment which took months, but when I came in they could not figure out the issue. I wrote the practice manager and asked to return the glasses, but they have not responded. I paid $800 for glasses that I have never been able to use.

I have been a customer/patient here at Gilbert eyecare for years. I can't say enough great things…read moreabout this place. The entire Gilbert staff here is lovely and know their stuff. I see Dr. Rachel Willcoxon for my yearly eye check-ups and Lisi the frame specialist for my glasses frames. I have had such an exceptional experience here throughout the years that I will be coming to this local establishment for years to come.

Doctor Gilbert has been my eye doctor for quite a while and I have come to trust his judgment and…read moreadvice on my eye issues. At some point in the near future, I plan to take the plunge to get the surgery done so that I will not have to wear eyeglasses anymore. It seems counterintuitive for an optometrist to promote eye surgery but that just speaks to the character of Doctor Gilbert. He really wants what is best for his patients, even if it means he will earn less money.