Here's a copy of my latest correspondence to Sentara Health Plans. I work for the City of Virginia…read moreBeach and Sentara took over Optima. Since then my insurance has been a nightmare. I regularly see a doctor who is out of network and I have to submit the claims directly to my insurance because I pay for the entire visit each time. Over two years now and they have yet to actually process any of them correctly. I understand that the deductible wasn't met, but this is out of network, and I met my OOP Max. Why did I get refunded for the other 3 visits at the same provider for the same benefit year, if I hadn't met my deductible? I'm sorry, but that makes no sense. I will fill out this appeal form and send it in, but I really wish that you guys would note this as an issue and try to address it. I've had Sentara Health Plans for 2 years now and I have never once had an OON claim processed correctly. Every. Single. Time. I have to mail the documents, remind myself a month later to check on it, it's NEVER showing online, so then I have to e-mail or call you guys. Then, you tell me that you don't take e-mailed claims and that I have to mail them. I have to explain every time that I have already mailed the physical documents, usually more than once, before anyone will even answer me via email. The only reason I ever got the check for $380.00 earlier this year was because I kept getting passed around on the telephone. Everyone who answered my call and heard my issue said I had called the wrong department and they would get me to who I needed to talk to. Finally, after probably the 4th person, I was transferred to a woman who was definitely not the person I needed, however, she actually took the time to listen to me and heard that I had been trying to resolve my issue with no success. Even though it wasn't her job, she took my information and made sure that my check was processed and mailed out. She then CALLED ME BACK and left me a message stating that she took care of it. I wish I could remember her name to give her Kudos. But my point here is, this is unacceptable. I understand that in the beginning, when you bought out Optima, you had some growing pains. It's now almost a full 2 years later and you still: - Don't offer online claim submission - Don't process claims that are mailed - Apparently have no tracking system for member-submitted claims - Apparently don't give your call center staff access to the appropriate information...? Or something? - Even after meeting my Out of Pocket Max for 2025, and even after you processed a reimbursement for me for 3 other visits at the same provider for the same benefit year, you recently "applied my out of pocket payment of $140.00 to my deductible." I'm sorry...what deductible??? I met my Out of Pocket Max for the year! After a few months in business, you should have been able to address these issues, yet they continue. Please address this. I will be posting this message to a public review forum to bring more attention to this matter, as you clearly have failed to address it thus far.

I am an employee benefits insurance broker administering numerous group health programs with AvMed…read morein the state of Florida. Sentara Healthcare recently purchased Avmed, and the service experience has been a disaster. They have disconnected clients from auto-pay without notice to later present them a huge bill and a notice of cancellation. Clients have requested help with employee terminations or new enrollments, and Sentara has brushed them off, telling them to resolve their issues via the unfriendly Sentara Group portal. Clients perceive a sense of apathy from Sentara Healthcare.

All of chkd is great!! This is a good building in a great location! You can come here for almost…read moreall of your needs!! They have helped us with check up appointments, having a cast taken off, and hearing test. All staff is amazing and very helpful! You can trust them with your kids!

Love this location. The building is very clean and nice. Went here bc my neice was feeling…read morefeverish. The staff were all friendly and kind, they always had smiles and made us feel welcomed. The nurse practioner we had was a lady, she was very kind and gentle with my niece, made her visits always fun. I recommend this place to any parents or guardians as their kid's local check up.

The front desk personnel was very nice! You have to be buzzed in....plexi-glass between staff and…read morevisitors. Hand sanitizer available. Very thorough. First time coming here to pick up paperwork (yes they check ID) and it's Military Circle Mall!!!!! Best part. You can go shopping right after! Plenty of parking and it's right next to Ross!

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further explanation let's begin!. This review is based only on my experience with the cafeteria inside the medical center. The cafeteria is located on the second floor of the main entrance. They have great breakfast at an even greater price. If you go anywhere else for breakfast you will pay double the price you will pay at this medical center. I didn't visit this medical center for nothing else other than a hot meal for breakfast!. I will recommend and return here again in the future!.

The most dangerous hospital in Hampton Roads. Stay far away. Leadership is terrible. Patient safety…read moreis on the line every minute of the day. It's called Murder View for a reason..

I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

I had a surgery done earlier today at Chesapeake Regional. My care team was AMAZING. I walked into…read morethe building really nervous but the anesthesiologist, my surgeon and the nurses made me feel so at home and relaxed in both pre and post op. They let me take my time getting up to leave as I have POTS and mixed with dizziness from anesthesia wasn't fun but they took such amazing care of me and I can't thank them enough! The only rude person I came across was at check in downstairs there was a younger woman who was tall and thin who was extremely rude to us but literally everyone else we talked to were BEYOND kind! If I have to have surgery again I hope it's at Chesapeake!!! Thank you all again for a successful surgery and recovery!!

Horrible place . Waiting 2 hrs for mri . Staff tried to say appt was later than what they had just…read moreconfirmed 3 days earlier. Basically wanted me to know it was my fault if there was a problem . Girl who called me on Saturday said she didn't say what I know she said . Ridiculous just trying to make sure she didn't get blamed. I will tell every one I know yo go to Jennings center .

Had an appointment with my doctor last Friday am who ordered a STAT CT. They called that afternoon…read morewith an appointment the following Wednesday. In my experience, working for many years in healthcare, that's pretty darn STAT. I was in at the requested time of 8:10 for an 8:40 am scan. They had a young man performing Covid screenings at the entrance and I was immediately checked in and taken back not 5 minutes later. I was out the door before my appointment time. I've never been registered and scanned in less than 20 minutes for anything, ever! I was completely impressed. I have been here previously for walk-in (ie. first come, first served) lab work and there was a bit of a wait at lunch time, which I expected. The registrar who took my info and got me checked in was polite, friendly and efficient. I highly recommend this Sentara location for diagnostics!

Very disappointing. They don't read results in a timely manner, try two months later to be exact…read more Care coordination is awful and no one seems to know what they are doing to refer a patient to see a specialist. I would definitely recommend finding yourself another primary care physician, especially if you want to be taken seriously.

I could not be more impressed with this facility. Yes, it's a bit further south than where the…read moreoriginal location is but not by much at all. I came in without an appointment just to get some blood work done. The check in process only took about 5 minutes and I was seen immediately. All the ladies were super helpful and friendly. They had coffee and snacks readily available. Xrays, labs, & diagnostics are located on the first floor. Patients of Dr. Heartline and Dr. Reneva are now being seen at this location of the second floor. The only thing I don't like is the confusion of which entrance to go in. There's a back and front and it both looks the same. A double plus it's attached to the YMCA!

I have 2 Specialists in this Complex. I see Dr. Shah for hand issues and Dr. Diaz for foot care…read more There are 2 other Specialists that have check in, in the same large and very spacious lobby. Parking is plentiful with a good amount of handicap spots.

Centara Careplex in Chesapeake consists of two buildings on the east side of Volvo Parkway, just…read moresouth of its intersection with Volvo. In the two building complex you'll find just about any (if not all) of Sentara's Medical practices. Most Sentara specialists practice at more than one, but not all, locations. So you may not find your favorite doctor at this medical complex. The location isn't convenient for me. But it's the only place my Sentara Foot Surgeon practices. My Sentara Cardiologist also practices at both this Medical Center & one on the Sentara Norfolk General Campus. I normally see him at the closer Norfolk location. But if I can get a quicker appointment, I have gone to his office in Chesapeake. The office personnel at all the practices I've seen at the Careplex have been friendly & pleasant. The availability of care from most types of specialists is quite convenient for those who live in Chesapeake and SW Virginia Beach. A Sentara Physical Therapy Center is located in the Careplex. There are also non Sentara practices in the center, including both Pediatrics & Family Practice. Both buildings are meticulously maintained & have large parking lots. Handicapped parking spaces are located near the entrance to each building. Shopping & eateries are in close proximity.

I saw online that this clinic got great reviews. I went…read morethere and was efficiently served. I was given a choice whether to register on paper or digitally (I chose paper). The receptionist was very nice and helped recommend a pharmacy. The staff who saw me were kind. I definitely will return again if I need urgent care.

It would have been nice to receive the services I came for. I first tried to get a DOT drug…read morescreening for work. Apparently after 5p they stop on Friday so I was told at 5:03p come back Saturday 8-2p only to find out that nobody was there to do the test. It'd be nice to know in advance so the proper information can be communicated to find another location. I'd advise anyone call ahead to save your time. especially if you are out of the area.

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.

I'd rate it 0 stars if I could. Service was nothing but EMBARRASSING. By far the worst experience…read moreI've ever had. I was only waiting in the waiting room for about 2 hours before leaving. HOWEVER, mind you I have a shattered pelvis and a hematoma the size of both of my 2 fists put together pressing heavily on said shattered pelvis whenever I sit or lay down. Also mind you the pain meds I was given weren't enough and I noted not only that to the nurse but also that my pain was at an 8/10. What do they do? Give me some Tylenol and told me to wait. I sat in my chair starting to get dizzy from the amount of pain I was feeling. Did I bring this up you might ask? yes, yes I did. What did they do? Get me some water and tell me to wait for the more critical patients To be treated before me because theres "not enough beds for everyone." No big deal, I get that. Someone could be dying, makes my injury look a lot less severe. That's fine, I'll wait. Not long after, the first bed opens up and they take a young woman with a SPRAINED FREAKING ANKLE BACK BEFORE ME. Don't go here. They clearly don't care about ANYONE'S health so if you care about yours, go somewhere else for help. These people are sick. For the purpose of keeping this review professional, frick every last one of them.