Wendy was able to fit my glasses from slipping great service…read morevery professional staff was very helpful with contacts too

The person who helped me was thorough and knew here business. I enjoyed the experience with Wendy,…read moreshe did a fantastic job. She found just the right type of glasses that worked well for me.

LensCrafters, once located in a multi business out parcel center on the site now occupied by Shake…read moreShack, was really difficult to find. The old location, on the corner of Constitution & Virginia Beach Boulevard. must have still been listed as the address in my GPS. It kept leading me into that parking lot. Finally my friend, who I was taking to purchase glasses, called for directions. The current location is directly across Constitution, occupying the end of a building at Town Center with an entrance on Main Street. It was easy to park where we were and walk across the street to LensCrafters. The store is beautiful with an aesthetic exterior, as is required for all the businesses at Town Center. I've passed it a plethora of times on my way to the back entrance of my bank. It blends in with the area decor so nicely that I never noticed it was there. That isn't a bad thing because I no longer require eyeglasses. If I still did I probably would have noticed the store. The interior was clean, spacious and laid out nicely. Frame displays were well spaced with plenty of room to browse. We were greeted by a friendly employee who provided my friend with a box with spaces in which to put frames that interested her. After filling the box we proceeded to the fitting table. Lilly was very helpful in adding input to the opinion of my friend and myself. One frame was the perfect shape for her face but was in a color that wasn't. Lilly indicated that she had the frame in a different color, which turned out to be just right. She went through the different options for the lens that would fit the prescribed requirements, offering economical options to provide the solutions needed. Even though my friend's insurance provided a discount, Lilly found a LensCrafter's discount that was less costly than using insurance. This was a great experience with wonderful choices and customer service. If I still had to wear glasses, I would most certainly choose LensCrafters for my purchase.

I have needed glasses for a very long time and just kept putting it off. After doing some research…read moreI determined LensCrafters was my best option based on my insurance and AARP membership. I couldn't have made a better choice. I knew there was a location at Towne Center so my friend who was nice enough to take me since I am not cleared to drive yet after having Surgery on my right hand, put the address in her cars navigation system and off we went. After some GPS confusion and a call to the business for direction, we finally arrived. Located on the corner of Constitution and Main with the entrance of the store on Main. We were greeted immediately upon entering and helped by a very nice employee named Lilly. She allowed plenty of time to look around and choose frames I liked and she even provided a tray with numerous dividers to place my frame choices in. After looking through and making my frame choices, we sat down at the fitting table. Lilly, my friend and even the other employee were very helpful with helping me choose the right frame. Liking the shape of one but not the color, Lilly told me she had that frame in another color and the other employee handed me the new color frame almost before Lilly finished her sentence. Talk about a group effort! After checking my insurance benefits, Lilly indicated a LensCrafters discount would be a much better deal for me. After going through the lens specifications on my prescription and giving me options that would be more economical for me, we were ready to order my glasses. This experience was went so smoothly, I couldn't have been more pleased. If you need glasses, I highly recommend LensCrafters.

From the outside, it's a crisp clean looking building. Once inside it's a little hectic. Reception…read moredesk, chairs to wait along the walls and patients working with technicians on glasses in the middle. The area to take contacts out/put in is a sink next to a cluttered counter. Discussions with the staff vary in professionalism. The Dr who saw me didn't explain what contacts were being recommended and why - just told to put in a pair and try for a week. I couldn't see distance at all and felt like I was being gaslit when I asked for my new Rx in my original brand. If you have other options in eye care providers, do it.

I had an appointment with Dr. Bond today and ended up walking out mid-exam -- something I've never…read morehad to do in my life. I will never return and feel compelled to share this experience so others can make an informed choice. Dr. Bond was shockingly unprofessional: arrogant, confrontational, and condescending from the moment he entered the room. His attitude wasn't just cold -- it was outright disrespectful. I've seen many doctors in my 52 years across a wide range of specialties, and I've never encountered such a disturbing lack of bedside manner or basic human courtesy. The interaction was so demeaning and uncomfortable that I felt I had no choice but to leave. It was that bad. If you care about being treated with dignity, compassion, and professionalism -- qualities every patient deserves -- I strongly suggest going elsewhere.

This place was amazing and Dr Morgan is awesome! I found this place through Yelp. The reviews were…read moregreat so I gave them a try. This was my daughter's first eye appointment. They were able to get her in the next week. Check in process was smooth and quick. The people at the front desk were nice. We then met Dr Morgan. He was so cool and down to earth. He was thorough and you can tell he is passionate about his work. I will definitely be switching mine and my son's optometrist to him. Keep up the good work!

1st visit and I see why they get five stars. Promp and lovely personal service. Knowledgeable and…read moremodern testing. I'm old and have never had such a perfect eye appoinment. And glasses. Wow! EVERY designer style; glasses, glasses and more glasses and you can try them all on before choosing. Make up your own mind or let their stylist help you decide. Most pleased $$.

My husband and I went to Target Optical in Hilltop. We were helped by Sandra . She is just…read morewonderful. Very helpful and kind. We went there last year and she helped us then as well. Was not expecting to see her again, but was so glad she was there. She just made the whole experience fun, but with professionalism. Highly recommend her and the optical dept there.

They're not able to access your prescription if the doctor you originally saw moved to a new…read morelocation. You must call the doctor directly yourself to obtain.

Appointment was on time at middle of the day. Staff was great. Cost was reasonable and I was out in…read moreunder an hour.

My experience is always awesome whenever I have appointment. Dr Fellner and is staff is awesome…read more I love seeing them. Michelle Simpson

Unfortunately I had the worst customer service experience of my life here yesterday. As a brief…read morebackground, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.

This LensCrafters is located inside Lynnhaven Mall. It's basically just outside of JC Penney…read morestore. It's pretty easy to see the place as you come out of the store or from the parking garage. There is an independent eye doctor next door, but I already had my prescription for this year. My visit here was on October 30, 2023. The business was nice and bright when I came in. You can tell it was well maintained. You can see all the different kinds of frames available along the walls. When I came in, I was greeted by Amy, who I found out afterwards that she is the general manager for this location. I wanted to look around a bit to see what type of frame may work for me. After looking around for a little bit, I wasn't sure what type of frame I wanted to go with. Amy took the time to show me different frames, and she found one that I liked. After that, it was getting the process started to complete the purchase. It's a great way to use FSA funds too. The overall process was pretty straightforward and quick. She also checked to see if they had the lenses available there on site. In the end, they did have them available, and about an hour later, I got a text message that the glasses were available. I came back in later that afternoon to pick them up. Everything worked out and all was good. Overall, this was a very good experience for my first time getting glasses at a LensCrafters. The staff are friendly and willing to help too. Whether you have vision insurance or not, this is definitely a place to look into for getting glasses. There are so many different frames you can choose from. This place is definitely worth checking out.

This guy knows what he's doing and doesn't play around. I brought a $600 pair of Oakley's in. He…read morewasn't able to save the glasses that the manufacturer wouldn't stand by the warranty, but he was able to get my lenses into a new pair of frames and 15 minutes for $40 highly recommend this guy he's no joke

Thank You ASAP Eyeglass Repair...we are from Southern California and my daughter stepped on her…read moreglasses, and this place was recommended,....just go early because there were two people ahead of us ... don't forget to support the Softball fundraiser they have in the store....support the babies!!

Update 3/10/25 I changed my review to 5. The billing…read moredepartment finally was able to fix the billing problem. They sent me an email apologizing and saying, that I don't owe nothing. I have been with this company for over 25 years. Always very pleased with the services. Lately I have been disagreeing with billing for an invoice that Tricare should pay. Apparently and according with Tricare the billing department need to submit a form for Tricare to approve the payment and they have not submitted. It's been few months trying to find a solution. I went to the office today and hopefully this will be fix. I still gave them four star because these people has been very good to my family and I don't think is fair to give them less just for one disagreement. I will update this review.

Saw Dr Martin yesterday and it was a pleasure. Thorough exam and very friendly. The new office…read moreis lovely.