Here again for my yearly eye exam for diabetes. My appointment was for 2 o'clock. I arrived at…read more1:33. It is now 254 and I have yet to be seen. The office is empty and I'm assuming I'll be here for another two hours this is horrible. This is the normal experience that we have and nowhere else to go

From my eye doctor, Dr. Rahmon, eye surgeon Dr. Fernandez, his scheduling assistant Jessica, and…read morethe entire staff, this practice sets the bar for outstanding eye care, They have been my trusted providers since 2006, they are very knowledgeable, kind and compassionate. You couldn't be in better hands. The optical shop on premises is also outstanding with associates having decades of experience.

Dr. Shenouda is without a doubt one of the finest ophthalmologists I have had the pleasure to meet…read more She was recommended by another respected ophthalmologist to repair damages to my tear duct caused by an infection. The surgery went off without a hitch and my eye looks great! She is genuinely concerned with the well being of her patients and it shows. The staff there is also outstanding. If you are looking for a great ophthalmologist, then look no further than Dr. Shenouda!

I found Dr. Shenouda by doing a simple google search and boy am I glad I did. I woke up last…read moreMonday with itchy and burning eyes and turns out I had a corneal ulcer. Called Dr. Shenouda's office and they were able to squeeze me in same day. The doctor was so caring and concerned about my eye health. She even came in on Christmas Eve and the day after Christmas to check my eye health. She is a passionate and caring doctor. Would definitely recommend her.....

Dr. Baylor is amazing. She took her time with my measurements for a new eye prescription and…read moreanswered all of my questions. The entire staff was friendly. Everyone there made my experience pleasant. The whole building was clean and tidy. I'll definitely keep this eye establishment for my eye care.

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

Great customer service. Will be first visit so will update. Recommended by two friends.read more

So I went in prepared for a three hour visit prior to having some cataract surgery. It was there…read morethat they did all the measurements of my eyes and did a complete exam in doing this exam. They also found out that my eye pressure was very high and so now I need to see a glaucoma specialist. Everyone there was very pleasant, very respectful, and the time went by very fast. I will definitely be going back there and I would highly recommend it to anyone there as long as you're prepared for a long initial visit. I happen to see Dr Scoper while I was there and he was very nice and explained everything thoroughly to me.

This location for VIrginia Eye Consultants is in Norfolk. It can be a bit of a trek when coming…read morefrom Virginia Beach. When coming here, the GPS definitely gave a roundabout way to get here. For reference, they are maybe a half mile to a mile away from the Military Highway Light Rail Station. Since I generally ride the light rail once a month into downtown Norfolk, I had a different way of getting to this place, as well as the surgery center across the way from this place. The visit here was on April 6, 2026. Getting to the location can be a bit confusing at first just because of the way the road is set up. Once you see the building though, it wasn't too hard to get to it. There was plenty of parking available, including handicap parking on this visit. The reason for this visit was that my mom was referred here by her eye doctor for cataract surgery to see Dr. Scoper. When you first come in, there are two floors, and the one we needed to go to was on the first floor, so that made it easier. Once we came in, they asked us who the patient was and I let them know that and they said to sit down and wait until getting called back up for the check in process. After about 15 minutes, they said her name and that we didn't need to come up as they had everything needed already. We were then given some information and such about cataract surgery while waiting for her to be called back for the first part, which was the testing. This is where it really counted when it comes to the low rating for this review. They did have signs around the waiting area about being short staffed, but it took almost 3 hours to get to the testing portion. During that wait, someone came around with snacks for anyone that wanted them while waiting. That part took about 15 minutes or so, with just her going back there and then came back out to the waiting area. About 10-15 minutes later, we were called to go to the next part of the process. This part of the process included watching a video about the cataract surgery process and such, and then going through the pros, cons, and possible issues with a cataract surgery and the types of surgeries available (there were three types to choose from) with one of the staff members. Due to cost, we went with the least costly option as that was the only type the insurance would cover (Medicare). After all of that was done, there was another waiting period, which took about 30 minutes, until Dr. Scoper was ready to see us about her cataract surgery. He started with a check of the eyes and confirming that cataract surgery would be good for her. He explained the process and how it would go. He told us about the eye drops that would be needed before and after the surgeries, and they have a compounding pharmacy that they use. It would be one that insurance would not cover, but the overall cost was just over $100 for that. This was a great and very informative part of this visit, so this was the best part of it. After that part was completed, we went through the checkout process. This process consisted of scheduling both surgeries and contacting the PCP to schedule a medical clearance ahead of time. The reason for two different dates was one for each eye. The surgeries would be scheduled for May and June respectively at the CVP Surgery Center basically across the street from this location, so the surgery part will be reviewed separately from this one. Overall, the significant waiting process was what kept the review as low as it is. They had signs about being short staffed, but with that being the case, they really shouldn't be scheduling as many appointments with that being the case. You could tell that the front desk staff seemed overwhelmed at times too with so many coming in while we were waiting. Since there aren't many options available in the area, they are still worth looking into. I would call ahead to ask how the wait times would look like and that type of thing so you can be prepared for that on the day of your appointment.

I never take it lightly when I give a bad review. I think that taking a patient's money is wrong…read more Dr.Kim saw me at my appointment and asked me for my fee for contact lenses up front. Her husband told me he thought I'd have no problem with contact lenses. I paid in full upfront and when it was determined I was not going to receive them I was not reimbursed. When I asked was told they might give me a $20 discount off a future appointment but no reimbursement for the money I gave her upfront, in full for a service that was never rendered. I paid $110 or $120 and felt uncomfortable even being asked to pay in advance.

i'm never coming back here again. selling glasses that are over 300$ and made of plastic and glue…read more they always break before my next yearly exam, and theyre closed for 5 days straight for the holidays? even i worked the holidays. we need glasses to see!!! you should be open this is absolutely ridiculous. stop acting like glasses are for fun we need them to live and work.

I was referred to him by my Doctor Who did my eye surgeries who is I was very pleased. They did…read moresurgery on my eye so far to be OK I back postop. He said everything good. I in a couple more days and see what he says but the pressure in my eye from glaucoma was down which was at 30 before I'm happy with them. Reviews that I am reading a good some that's so good but depends on the person. Everybody has their opinion so far mine is pretty damn good.

My daughter was referred to the Elizabeth City office for retinal issues. First she was taken back…read more5 minutes before her appointment time. This was after being scheduled the day before. Dr Wagner was amazing, took his time with her and alleviated all of her fears, very kind and informative. Alex at the front desk was amazing. Also went above and beyond to help my daughter.

Saw Dr Martin yesterday and it was a pleasure. Thorough exam and very friendly. The new office…read moreis lovely.

I was given the wrong prescription for my eye glasses. The doctor dismissed my concerns about…read moreblurry vision and headaches. Additionally, I was charged $70-90 for a contact fitting when I did not receive a single pair of contacts. They would not reimburse this money when I called. I ended up going to the eye doctor at Costco, (which was amazing). Save time and money and avoid this shameful business.

Please stay away from this Retina doctor! He misdiagnosed my…read morecondition, threw a bunch of laser in my eye, I ended up with a detached retina, and I am now legally blind. I trusted this man over and over when he patronised my husband and I and told us we were "over-reacting " as my eye kept bleeding internally for over 6 months. My surgery was done elsewhere, thank God, but please also know that he does NOT use full anaesthesia for his surgical procedures, and it involves laparoscopic probes being inserted into the back of your eye. This is not standard practice. It is barbaric. His equipment is outdated and I sincerely wish I could have sued him. Please stay away. I now go to NC Retina in Raleigh, very happy there.

HORRIBLE BEDSIDE MANNERS - NO COMPASSION! Is NOT taking this COVID19 pandemic seriously - shame on…read moreyou! I am a retired military/disabled vet and I was referred to Dr. Reddy from my eye doctor at the Veterans Administration hospital in Hampton, VA because I am near blind in my right eye. I had a scheduled 1000 appointment for 30 March 2020. I arrived 30 mins early for my scheduled appt. Upon arrival for my appointment, Dr. Reddy and his two receptionists were in the office area where I was to check-in. Dr. Reddy was also in the same room/area as the two receptionists - at this time I did not know who Dr. Reddy was. There was a patient in front of me who had just put his pen in the cup holding several other pens. Since I am a high-risk patient, I simply asked the receptionist if she had any sterilized pens. She told me I could use the hand sanitizer to sterilize the pens. At that moment Dr. Reddy interveined abruptly and stated, "or you can wear gloves when I come in". I politely explained to the doctor that someone from this office called me on Friday (27 March) to confirm my scheduled appointment and told me NOT to wear gloves because it just makes the spreading of germs worse. At that time Dr. Reddy seemed to become agitated and began speaking in a raised and rude voice/tone, almost chastising"me stating words to the effect "this COVID19 is nonsense of having to continue to wash your hands, etc". I excused myself and asked the doctor why are you raising your voice to me and why are you being RUDE and speaking to me abruptly for?" He then replied harshly to me (again) "I am speaking to my employee." Dr. Reddy then says to me I can sanitize my own pen or if that's not good enough I leave his office. I was stunned. I asked Dr. Reddy if he's a doctor. Dr. Reddy says I'm, a doctor. I then asked are you Dr. Reddy and he said he was. I asked Dr. Reddy again why are you raising your voice and speaking to me in such a manner. I asked him where are your bedside manners? I went on to tell the doctor that my eye doctor from the VA recommended you. Dr. reddy replied, "well I guess your doctor won't refer you to me again". He then said, "to get the hell out of his office." I left his office and I turned around and went back to the office to confirm the receptionists' names because they had witnessed the entire incident. One receptionist refused to provide me her name, stating she doesn't want to get involved. The other receptionist was on the phone and was unable to apeak at that moment.

I have been with this doctor's office for a couple of years now. I have had a great experience…read moreduring every visit. My doctor, Dr. Sarah Chen is very informative on important information regarding my health. There is always someone there to answer the phones and also return my calls. I have no complaints and would not mind recommending others to this place.

This office has really gone downhill since Dr. Winter's retired and TPMG took over. The office…read morestaff is horrible, particularly the office manager, Melanie Cayor. It is impossible to get a doctor to return a call. The staff is incompetent....they mess appointments up, don't answer the portal in a timely fashion. Sadly, Dr. Balderston has slipped, too. He has not followed up on important issues. Very frustrating and disappointing. I have been at that location for 44 years and am walking away. :( i would notbrecoomd that practice now.