Update: I'm no stranger to surgeries and medical procedures, but so many of them have gone poorly…read morefor me, either by being painful or ineffective or mistakes being made. This was my first elective medical procedure and the only one that went smoothly and painlessly. The most painful part of this procedure was peeling the tape off my face to lift the eye shields up to put eye drops in. Getting the valium was a big help to my anxiety and took away my restless/fidgety nature so I could lay still during the procedure. This team seemed liked a well oiled machine; they communicated concisely and calmly and it was incredibly comforting to know what was going on and how long it would take for each step. When I heard "18 seconds," I felt extremely relieved, not just because that step was extremely short, but also because I knew what to expect. The team had an awesome sense of humor and had me laughing for half the procedure. There was pressure, there was discomfort, but there wasn't any pain and I don't think the entire procedure took 5 minutes. I kept my eyes closed for a few hours after, but when I woke up and lifted the eye shields, I could see, perfectly, and that's amazing. My friend was able to sit in a waiting room and watch/record the procedure on a TV, which was so cool. I've watched the video like 5 times already and I just can't believe the coordination and care they're able to achieve. I have 20/20 vision the day after the procedure, with no pain or dryness. To prepare for the surgery I took fish oil, lutein, and zeaxanthin, used preservative free eye drops generously as well as MSM eyedrops daily and used a steam mask daily. I've been giving my eyes a full 30 seconds closed at the beginning of every hour to be sure I don't experience the dryness or discomfort that I've read some others do. I'm not sure if all the prepping I did contributed to how smoothly it went, but I know it went a long way toward making my eyes feel better regardless.

The tech was over 30 minutes late and when I asked for long it would be the front desk staff was…read morerude in answering. I politely asked how much longer, and she responded on a rude tone that the tech was late and to have a seat. Not the best impression.

Five star service from the optical department by Optician Charmaine on my most recent visit. At Dr…read more Robert Fox's suggestion, I ordered computer glasses to supplement my current prescription eyeglasses. Charmaine, did a fantastic job of explaining the benefits and differences between my two eye glasses and setting my expectations. From the ordering process, to the pickup, it was effortless. I even got some goodies - liquid cleaner and really good quality lens cloths. The office has a very modern design highlighting the many product lines they have. I definitely recommend Griffey eye care for all of your optical needs over any other!!

Would give a zero if I could. Waited an hour for appointment…read more Dr. Fox very bland and disinterested. Left the room before I could thank him or say goodbye. Wow....

My husband was not satisfied with something, but they managed to solve it after we let them know,…read moreit was a second time since he is always working with metals and problems usually happen to his eyes, theirs attention was very personalized, they were very professional we are happy they found the problem so we recommend it to him.

From the owner: Medical and Surgical Eye Specialists has been providing premium eye care to the Tidewater area for…read moreover 30 years. We provide treatment for a wide variety of eye conditions We are able to provide our patients with complete eye care, from prescribing and fitting spectacles to managing the most complex eye diseases. Whatever your needs, our goal is to provide the best possible care! Our Services include: Routine eye exams Cataract surgery Medical & surgical treatment of glaucoma Diabetic eye care ​Eyelid surgery Pediatric exams Surgery for strabismus (crossed eyes) In-office laser surgery In-office eyelid and minor surgery BOTOX Complete contact lens service Optical shops at both locations Refractive surgery

We usually go to the Kempsville location but my wife scheduled an appointment at this location…read morebecause Dr. Lee is here on Saturdays and she wouldn't have to use sick time at work. We live in Virginia Beach though and the commute was HORRIBLE. We ended up getting to her appointment after the 10 minute grace period. I was frustrated and wanted to go home until I walked through the door and interacted with the staff, starting with Angela. The staff at Beach Eye Care were wonderful throughout this whole situation. I explained our situation to Angela and she listened emphatically and went back to see if she could squeeze my wife in. I wasn't expecting them to be able to do anything and they were so backed up that they couldn't take her but I'm so appreciative that she got out of her seat and even asked. I discussed with Myra and we decided that since we drove an hour and 25 miles to get out here we might as well ask about doing a walk in eye glass purchasing appointment. I didn't think they did walk ins but was pleasantly surprised when Vicki said we could. All we had to do was go schedule it at the front desk. After waiting a minute for someone to return to the front desk Vicki just came and took us back. Even though Myra couldn't do her eye appointment Vicki made our trek worth it and was able to help us both get straight with our glasses. Vicki has such an optimistic demeanor. She really made my wife feel beautiful and confident. She heard my needs and priorities as well and I got some prescription sunglasses for less than $200 out of pocket and they don't look bad at all. The sunglasses will be primarily used for driving since my transitions don't work in the car. I'm very pleased with this location and Beach Eye Care's exceptional customer service.

This was the first time out here at the Chesapeake office. We ran into HEAVY traffic on the way to…read moremy appointment and unfortunately got there 17 minutes late and I couldn't be seen for my appointment. The grace period is 10 minutes. But Angela at the front desk was so nice and helpful. She still checked with my doctor to see if it was possible for me to be seen that day. While I couldn't be seen, I was on the schedule for another appointment later in the week and me and my husband inquired about glasses. Vicki helped us pick out and find the perfect glasses. She was so sweet and patient! It took me about an hour and a half to find the right frames...there were so many great options to choose from. She went above and beyond -- she showed me different transitions lens options, activated the transitions colors multiple times so that I could get a good sense of how dark the different color options get, pulled a bunch of styles from the back, and even popped the lenses off of a pair of display sunglasses that she thought would match the glasses frame style I liked. I went with the frames in my review picture and am super excited about them! Vicki also helped my husband find a great pair of sunglasses too! Angela got us checked out and gave us some bottled water for the road. Great experience and customer service!

Here again for my yearly eye exam for diabetes. My appointment was for 2 o'clock. I arrived at…read more1:33. It is now 254 and I have yet to be seen. The office is empty and I'm assuming I'll be here for another two hours this is horrible. This is the normal experience that we have and nowhere else to go

From my eye doctor, Dr. Rahmon, eye surgeon Dr. Fernandez, his scheduling assistant Jessica, and…read morethe entire staff, this practice sets the bar for outstanding eye care, They have been my trusted providers since 2006, they are very knowledgeable, kind and compassionate. You couldn't be in better hands. The optical shop on premises is also outstanding with associates having decades of experience.

I am a patient of Dr. Rappaport's and have been receiving treatment by Tidewater Eye Centers for…read moreapproximately 1 year (thus far). Over this period I have visited numerous TEC locations. All the facilities are clean, and given the current health pandemic, all appropriate precautions are being implemented that make me feel very confident of my safety. I feel that the staff & doctors from reception to checkout are friendly, professional, competent, and very efficient as well as effective. Highly recommend this health provider to all interested parties. Will continue to trust the Tidewater Eye Center for my vision health!

They took great care of my dad today. Friendly and efficient. Easy to find in greenbrier pkwy.read more

I came here for a second opinion to double check on high pressure behind my eyes: I sat in the…read morelobby for close to two hours; a nurse escorted me into the exam room and reviewed the information I previously filled in the patient history documents. The doctor came in, numbed my eyes and checked the pressure. Suddenly he asked me about my glucose level, hinted that I should lose weight and that there are methods to help. Excuse me, I came for an eye exam not a lecture about my weight and glucose level. I'm size L not obese in any way and my A1C is normal at 5.4 so why he started with comments about my weight god only knows. He spent 15 minutes with me and my bill was $358.00. What a ripoff. I voiced my concern to the billing department and they basically said: "O well!" Do not use their services!!! Really shameful.

This practice recently stopped sending paper bills. You receive an Email or text advising you…read morethere is a balance due and to merely click a link. I make it a point to NEVER do this. If I receive this type of electronic notification I go directly to the website. However, in this case there is no patient portal that I can find. I have contacted the billing department 4 times and all I get is "please leave a message" which I have done and have yet had a response, I wish they would just send the bill in the open.

After asking and being refused a manager call by V. I get a call from Jamie in the Norfolk office…read more She tells me that it is the owners policy not to disclose your personal PD if you are not purchasing their over priced glasses. Making it not legal. What BS!!

Dr. Shenouda is without a doubt one of the finest ophthalmologists I have had the pleasure to meet…read more She was recommended by another respected ophthalmologist to repair damages to my tear duct caused by an infection. The surgery went off without a hitch and my eye looks great! She is genuinely concerned with the well being of her patients and it shows. The staff there is also outstanding. If you are looking for a great ophthalmologist, then look no further than Dr. Shenouda!

I found Dr. Shenouda by doing a simple google search and boy am I glad I did. I woke up last…read moreMonday with itchy and burning eyes and turns out I had a corneal ulcer. Called Dr. Shenouda's office and they were able to squeeze me in same day. The doctor was so caring and concerned about my eye health. She even came in on Christmas Eve and the day after Christmas to check my eye health. She is a passionate and caring doctor. Would definitely recommend her.....

It's time for me to have cataract surgery! Dr. Fellner takes…read moretime to explain the procedure, the different types of lenses, etc. and he makes me feel a lot better about it. Jenny, Nancy and all the staff are excellent at their jobs, so the whole process is seamless.

Been going there for years. Friendly staff and great Eye Exams. Dr Fellner did my Cataracts years…read moreago.