HORRIBLE BEDSIDE MANNERS - NO COMPASSION! Is NOT taking this COVID19 pandemic seriously - shame on you!
I am a retired military/disabled vet and I was referred to Dr. Reddy from my eye doctor at the Veterans Administration hospital in Hampton, VA because I am near blind in my right eye. I had a scheduled 1000 appointment for 30 March 2020.
I arrived 30 mins early for my scheduled appt. Upon arrival for my appointment, Dr. Reddy and his two receptionists were in the office area where I was to check-in. Dr. Reddy was also in the same room/area as the two receptionists - at this time I did not know who Dr. Reddy was.
There was a patient in front of me who had just put his pen in the cup holding several other pens. Since I am a high-risk patient, I simply asked the receptionist if she had any sterilized pens. She told me I could use the hand sanitizer to sterilize the pens. At that moment Dr. Reddy interveined abruptly and stated, "or you can wear gloves when I come in". I politely explained to the doctor that someone from this office called me on Friday (27 March) to confirm my scheduled appointment and told me NOT to wear gloves because it just makes the spreading of germs worse. At that time Dr. Reddy seemed to become agitated and began speaking in a raised and rude voice/tone, almost chastising"me stating words to the effect "this COVID19 is nonsense of having to continue to wash your hands, etc". I excused myself and asked the doctor why are you raising your voice to me and why are you being RUDE and speaking to me abruptly for?" He then replied harshly to me (again) "I am speaking to my employee." Dr. Reddy then says to me I can sanitize my own pen or if that's not good enough I leave his office. I was stunned. I asked Dr. Reddy if he's a doctor. Dr. Reddy says I'm, a doctor. I then asked are you Dr. Reddy and he said he was. I asked Dr. Reddy again why are you raising your voice and speaking to me in such a manner. I asked him where are your bedside manners? I went on to tell the doctor that my eye doctor from the VA recommended you. Dr. reddy replied, "well I guess your doctor won't refer you to me again". He then said, "to get the hell out of his office."
I left his office and I turned around and went back to the office to confirm the receptionists' names because they had witnessed the entire incident. One receptionist refused to provide me her name, stating she doesn't want to get involved. The other receptionist was on the phone and was unable to apeak at that moment. read more