Disclaimer: I've only interacted with the staff. I did not purchase anything or get an eye exam…read more I stopped by one afternoon hoping to ask a few questions and browse their selection. Unfortunately, the experience matched what several other negative reviews had mentioned about the staff's attitude. There were three employees working at the time, and not one greeted me, offered help, or even acknowledged me in a friendly way. Instead, I was met with stares and an overall vibe that I was inconveniencing them just by being there. I genuinely wanted to schedule an eye exam and pick out a new pair of glasses since this location is so close to me, but after less than two minutes, I felt uncomfortable enough to walk right back out. It's disappointing, especially knowing others have experienced the same unwelcoming behavior. I hope the management takes this feedback seriously, because the convenience of the location can't make up for how poorly customers are treated.

The doctor was very good but she recently resigned. My one star is due to rude and condescending…read morestaff. Will never go back after three terrible experiences. Last straw was walking into the office while the staff were complaining about me asking to see an itemized bill. It was very awkward once they learned who I was.

Highly recommend. From making an appoimnet to picking out frames Claudia was so helpful with…read moreeverything . She was so patient with all my question and helpful with the process of everything!!

This place has some serious management issues with how they operate. After my eye exam I ordered…read moretwo pairs of glasses, same prescription, because the reason for my visit in the first place was I had broken my only pair of regular glasses. I made a point to tell them this and that I couldn't see. I only had a pair of sunglasses from a few prescriptions ago, which is not at all ideal for daily wear. They said, on July 12 that they would be ready in about a week and a half which would have been around July 24. I never heard anything so I called them on that day to check and they said one pair had come in. Not sure when that happened or why they hadn't called me but I gave them the benefit of the doubt. Now it has been 2 1/2 week, I still had not gotten a call about the second pair and so I call them again and they say they are ready. For being a company supposedly passionate about people's vision, they sure don't seem to be in a rush to get you to see properly. If I hadn't called, how much longer would it have been? I'm beyond disappointed and will be looking elsewhere for my eye exams and glasses in the future.

The doctor was amazing and super courteous. He was saw us the day we were moving. I wish we would…read morehave visit a lot earlier!!

I probably went to 10 different places looking for decent frames to fit my big ole melon. I am very…read moreparticular and had a hard time finding anything stylish (but not to hipsterish) while still being business acceptable. They do not have the biggest selection, but they have a quality selection with offerings for every taste. Although I already had an exam and therefore did not need one, Suzanne was the best optician (by far) from all the places I went. She was very willing to help, offered her honest opinion, and did not pester me into purchasing glasses--honestly, some of the best customer service I've ever received. I have never written a Yelp review, but I thought this place deserved some recognition. Definitely retained my business!

Dr. Kampschroeder really takes the time to thoroughly examine all aspects of eye health and…read moreexplains everything in plain language without being condescending. His friendly demeanor puts the patient at ease immediately, but he is also meticulous in looking at all factors when addressing patients' vision and eye health issues. I have a complicated vision/eye health situation, and he very patiently explained all aspects of what i was dealing with, and gave me clear options for solutions. I felt like i was in great hands when facing vision issues. I give him the highest praise possible. The office staff is also very friendly and professional, and is quick to accommodate any issue or question i had.

My family and I have been going to Naper Grove for close to 20 years. This is the best eye care…read moreoffice in the area. Amazing doctors and wonderful selection of glasses. I always recommend this office to family and friends. My biggest disappointment is that they have recently passed along the credit card fee along to patients. This is shameful. Being able to offer the convenience of using a credit card is the cost of doing business.

Dr. Mintchell and staff are great. Have been going here for a few years and they make my…read moreappointments painless. They are super helpful when ordering my contacts and glasses

We have been going to Vision Art Eye Care for glasses since my daughter was 3 years old. Dr…read more Mitchell is not our eye doctor (we see a pediatric ophthalmologist due to some vision issues my daughter has) but she always says hello to us and is absolutely lovely and helpful. Natalie and the staff are always patient with my kiddo as she sifts through all of their frames in order to pick out the perfect ones. We usually try to call ahead to find a time when they aren't too busy with clients and they can sometimes schedule a fitting time in as well and sometimes if it's slow we will just walk in if it's a slower time of day. This place has a nice relaxed and calm atmosphere which is great for kids. Can't recommend them enough!

AVOID IF POSSIBLE! Terrible dismissive customer service experience on July 3rd 2024 around 7pm…read more First time here and will definitely be the last (representative told me they couldn't help me because I was not in their system even though I made it clear I wanted to consider a first time consultation).

Please stay clear of this practice. Once you get an evaluation - they literally don't care. Calls…read moredon't get returned. I got a prescription checked which did not work - left voicemail - no answer. Even stopped by practice again - was told Dr is busy and will call back. Yet no one returned call. I have updated my insurance company as well.

I have been visiting Frontier Family Vision for a few years now. I'm happy with the care I've been…read morereceiving from Dr.Rippel. He is extremely knowledgeable and takes time to talk with me about my eye health. The fees are reasonable. The front office staff is very helpful when ordering new frames or lenses.

This place was great! The doctor was super helpful. It was really nice having people at the front…read morewho were able to assist me with trying on glasses. They were honest and helped me pick out frames. They also told me which services I would and would not need. Everyone was super helpful. Would recommend!

Today I was helped by a lady named Gabby... Who was extremely helpful... Not only was she solving…read morean issue related to scheduling texts..that I had with a previous staff member...she was very pleasant about making the changes to the appointment and understanding my concern... That being said... We have been with Rosin for over 15 years... And I guess because I have compared other eye care businesses who carry our insurance... Rosin is very expensive! The frames are grossly overpriced.. the Lab & Service can be very slow... And their policy of $50 if you cancel your appointment the day of where I believe each individual case should be looked at with discretion! The doctors are very friendly and professional...Hope you have good insurance...!

New to the area and we found out this eyecare takes our insurance. No confirmation when we booked…read morethe appointment after calling. Then a day before they told us there's a $50 cancellation fee but not even the website says this. When we came in we were poorly greeted by a blonde lady who was not welcoming. After we were told to wait we heard a girl in front say she wouldn't pretest us. She had short straight black hair and we only like the doctor not the staff so hopefully she leaves.