ONG! Their bathrooms smell like out houses! It was so bad I could not use them. I started to vomit from the smell. The employees were not helpful. I wonder if they all drank the same kool aid today. They were not rude just not helpful to me or anyone else. I'll give them another chance on another day and see if their score can't come up. read more

I will not be shopping here anymore. I needed Motrin and had to wait 10 minutes just for someone to show up to unlock the glass doors that they have everything locked up in. No one has time for that read more

Absolutely the most worthless cashier ever, had no real conception of the register or English language. Guess Sam is turning over in the grave. No English vocabulary or written skills required. read more

ERICA TEAM PLAYER, DEDICATION, POSITIVE, GREAT CUSTOMER SERVICE!!! Yesterday, an online order was placed for a Gaby Dollhouse since we couldn't find it out here L.A.. Upon arriving to Walmart I received an e-mail error that the item was sold out As We walked through the toy isles. Staff member Erica was assisting others so we decided to ask if she knew if the Gabby Dollhouse was sold out yet? We told her our story about canceled online order. Erica left comes back & says, hey guys is this what your looking for??? She's definitely a go getter & wow us w/her amazing customer service KEEP UP THE GOOD WORK ERICA YOU ROCKYOU MADE OUR DAY & WILL PUT A HAPPY SMILE ON ONE OF OUR CHILDRENS FACES DURING THESE HOLIDAYS! May god continue to bless you & your family Happy Holidays read more

Walmart provides affordable shopping experience, with everything from food to clothing and electronic equipment

I know I know there are optic's out there about this great establishment that are of course false no one is perfect but for the size of this Company one can appreciate after 4 previous years in service to it, I can see the growth every time I shops here, All of the managers are smiling form cheek to cheek eager to assist in anyway they can, Anytime I've had an issue I just ask for SM Ray he has always took care of people weather it was my family and I or other friends that I've referred him to class act here and I'm proud to shop here! read more

Amazing Walmart I love I learned a lot of new things here and found great value stuffs with affordable price. Nice and convenient read more

Walmart - Walmart in sunset - Department Stores Near Me - Stevenson Ranch, California

Let's say customer service is horrible!!! I was returning a Keurig Duo with a receipt, purchased with my Walmart CC, 2 weeks ago, however not it the box. Initially was told by the manager(Valentina) that it could not be returned because there was no box. Then she said the serial numbers don't match( receipt and item), which was not true, when I corrected her she said oh "shi@", your right. Then she asked me how much I pod for it, excuse me the receipt is in your hand!! She then noticed that I purchased the warranty so told me to call and deal with them. So if you are looking for good customer service you will not find it here. Not a problem, I made a call to corporate while in store and will continue to follow up. UPDATE: Rachelle the manager called about an hour later and told me to come back at anytime and a return is authorized... so kuddos for the quick response and correction. read more

This Walmart is a joke. No one answers the phones at the customer service dept, and if you ask a person a question to a person on the floor, it's a drag for them to check for an item. I had to drive to this location twice for an item since they never answer and i am not walking distance. And one guy that did help me check, stated they had 24 items in stock and couldn't find the pallet that had the item i was looking for and I had to wait for the manager in the toy department to be in and he was off for a few days. Ive been here 3x since no one answers. Out of all the walmarts, this one is horrible. Thank you Bharat for your hardwork. You did go above and beyond,compared to the others i asked and brushed off the help i required. Step up your game Stevenson Ranch, you make the Panorama Wal-Mart look good and that one is in the hood. They at least answer the phones. read more

The car service center was soooo bad! They couldn't even remove a skid plate on a 2021 Lexus GX 460 for an oil change. They said that it was placed on too tight. I brought the SUV back to Pep Boys and I watched them remove the skid plate with EASE! Do not get an oil change here. The Service Manger gave me some bullsh*t excuse that he couldn't take off the screw on the skid plate. He said, "I'm 61 years old and I've been around cars my whole life". Meaning, he knows what he's doing. This place is TRASH ! read more

Customer service is crap. Pickup ordering is crap, always messing things up and getting your order wrong. Everything is locked up yet NO ONE is around to help. Waited 11 minutes after pressing button to get service and finally just left when no one arrived. Only 2 cashiers even when self checkout is closed. read more

I usually go to this Walmart pretty often for weekly supplies; and never really have had an issue except for today. I experienced the worst customer service from a sales lead by the name of Chey who claimed to be the "manager". When speaking to Chey I requested to speak to someone higher in authority and she stated she was the highest manager there which was not true at all. I reached out to HR and Customer Service and even other Walmart locations who explained to me that if the price online from Walmart.com is cheaper than what the price is in store that per policy they should be able to price match unless sold by a third party. Chey did not want to price match an item that was listed on their Walmart website with the in store item; after several attempts letting her know I spoke to HR and Customer service she would cut me off and said to me "im still not going to do it" with the most disgusting attitude. We were able to speak to a higher manger on duty after several attempts of requesting to speak with someone in higher authority who was able assist us with no issue. Chey did not follow any form of code of ethics and or policy; and was very unprofessional. I will be writing a formal complaint to HR about the situation as well. I really hope this does not happen to any other customer. Overall sales associates are very helpful and nice. read more

I visited this location during their business hours to exchange two items. I live 40 miles away and made the trip specifically to get the correct items. Ivan the "manager" refused to assist me and told me that their customer service closes early. There is no mention of these "special customer service" hours anywhere posted at the store or online. It must be so silly of me to expect to receive customer service during normal operating hours. When I asked for contact information for the general manager, Ivan googled "walmart customer service" and wrote down the general 800 number on a ripped piece of receipt paper. read more

Worthless dump. Does not have a full grocery. But what's the worst is that they close their customer service and return department whenever they feel like it. I went in to return something at 7:45 on a day that the store closes at 11:00 and they wouldn't allow me to return it, saying that it was closed. This store and Walmart in general increasingly doesn't give a damn about its customers. read more

I'm at the pick up area in the parking lot, and the phone number to call goes straight to voicemail. Doesn't even ring. It's STRAIGHT TO VM. I've called 12x now. What's the point of having pickup when the number posted isn't actually managed by anyone ? So I try to check in by downloading the app. The check in button doesn't work. So I try calling Walmart customer service. I reach an offshore call center. The guy tells me that to pickup the item, I have to GO INSIDE, find the customer service desk, and show them my confirmation email. So I told him that wasn't the email confirmation I received. And read the email out loud to him. And he said if there's no one outside, I have to go inside. I asked to speak to his manager and he said to talk to his, I had to go inside the store and find the customer desk. In summary... HORRIBLE CUSTOMER SERVICE. No one manning the pickup phone line. No ability to comprehend the problem. FALSE ADVERTISING. Walmart purports to have pickup service when they don't. read more

The mgr rude representative doesn't know anything of customer service horrible place to shop at and other people agree. This store are to stuck up to provide excellent customer service to people. read more

Walmart offers so little customer service. Practically nothing is USA made here, and the quality of a great percentage of their merchandise is suspicious to me. I find myself highly offended that I'm supposed to check myself out, then I'm stopped at the door that's just 10 feet from checkout by Barney Fife to confirm that I've actually paid for my merchandise. Oh. And pay for that sack. Because we are shopping at an ersatz "store" after all. Meanwhile, they pay their "associates" a pittance and then we as taxpayers pick up the slack. It's a racket I tell you! Lol. Seriously though, if you can, give your money to a company like Costco who takes care of their employees. Please. read more

When I worked in retail for a long time and if a customer had an attitude with me, I thought to myself it's not me, it's them. I just want this wal mart to know that it's actually you. You actually give us a terrible customer experience. I was hung up twice today "by accident" and was transferred by the manager to the auto center at one point. Where I was hung up on. It took me 3 minutes to get here. I was on hold for over 15 minutes for 6 calls. I'll give you an extra star for taking me so quickly after the fact. read more

DON'T TAKE YOUR CAR HERE FOR ANY KIND OF SERVICE. These guys just don't want to work on cars. I had asked for an oil change and was called to check-out only to find after 20 minutes the oil change was not be done. REASON: THEY THOUGHT I HAD AN OIL LEAK. A PICTURE SHOWED A DROP OF OIL ON THE BASE OF MY OIL FILTER. Then the flimsy excuse, they didn't want a lawsuit for faulty equipment. Last time they could not rotate my tires because of tread wear... WHAT? AVOID ANY AUTO SERVICE AT THIS WALMART! Take your business elsewhere... I am! read more

Waited ONE hour for assistance in the paint department. Not one associate would assist in getting me assistance:even after ASKING. They refused. read more

The auto department is horrible. Not enough people to help you and when they do they take hours.plus i got a tire warranty year ago and they refuse to fix a flat tire and honor my warranty They said the tire was too old lol what the hell is that about ?they are new tires. stay away from this place horrible workers.. went to a different Walmart and they fix my tire and didn't give me any problems 2nd i dont really support walmart as they out source are jobs and dont pay there employees and they cant form unions 3rd This place is just two ghetto .crazy looking people in youre way with screaming kids flying in two youre butt while you walk . lines way to long read more

I was asked twice to move so employee could put go backs away and stock while I was looking at merchandise. Obviously, that is more important than me selecting merchandise to purchase. The employee did offer to move me and my cart to the opposite end of the aisle....ummmm nail polish I was looking at wasn't on that end so why would I move? I will buy on Amazon so I do not have to deal with rude employees. Pay attention managers and district managers to how customers are being treated. read more

Been here a handful of times for picking up snacks before heading to the beach because it is an easy location. For the walmart itself it is clean, located in a great area and the people I have dealt with have provided good customer service. read more

The team here are intuitive, helpful and friendly. My family was on a trip and our tire started to loose air but we couldn't find a nail/hole. They identified the valve as the leak and got us back on the road in an hour! read more

Tried to check out here and my card kept declining. I tried another and that one declined as well. Both of them were chase cards that I had been using for the past hour and have more than sufficient funds. I was told by your cashier that you guys have "problems with chase cards" so I had to leave my items at the checkout and walk out. What a stupid problem to have considering that Chase is a HUGE bank that millions of people use. Get it together. read more

This is the last choice of the three within decent driving distance for me to go for a Walmart. They are usually disorganized, staff is standing around talking to each other rather than assisting customers and the overall feeling from this store is just depressing. read more

Auto center wasted out time. It was getting late on a Saturday, and I was looking to get an oil change because I was leaving on trip the next day. I called several places (including the Canyon Country location closest to me) and everyone said they were full till closing and couldn't take anymore cars in (which I understand considering the time of day). I called this Walmart location and they told me if I could get the car in by 6:00 they could do it. I booked it across town and arrived at 5:50 and was told that they were full and couldn't when on my car. When u explained that I called ahead and drive from Canyon Country he just shrugged and said sorry, we don't have time. If this was a risk of happening, they should have never told me on the phone that they could do my oil change. This was a huge waste of my time for nothing. Customer service at its worst. read more

Wow. What an awful experience, the staff here are so rude and unhelpful, especially the blonde british woman in the garden center. All I needed to do was exchange a propane bottle, they just shout at you and walk off, no one in the store can be bothered to actually help you, or try and solve your problem. I've never had such a terrible experience. I'll never visit this store again. Dont need to be talked down to by a bunch of ignorant people with no customer service skills. There are better places to go, where people give a damn. And are trained to HELP customers, not treat them like dirt. read more

Customer service, and deliveries are always good perfect ,in store shopping could be overwhelming do to loss prevention hawking you , my appearance is not of danger they just don't trust anyone if you're glancing at something you will find random people circling around you they look suspicious you can tell they are loss prevention I'm a CEO of a Hospital it's very uncomfortable may be cause I'm of tan color skin.! read more

Customer service flat out sucks in the service center. I have a 2019 and the supervisor wouldn't rotate my tires due to "cracks". Keep throwing out "liability", what a crock. They don't like to work in the service center..On another occasion he wouldn't change my oil because it's a 1/2 quart low. BS. Been going there 20 years and this new guy turns away business. It's OK, I'm gladly gone. read more

Don't buy protection plans from them. They say, "if you ever need anything call this number 24/7"... you call and they will not help you with a claim at all, redirect you to a website and ultimately redirect you to the manufacturer. You get absolutely zero help from Walmart mart, zero help from Allstate, but they gleefully take your money and show you the pamphlet that's a lie. read more

This store has the worst staff and customer service imaginable. They lock some of the tools up in a glass case understandably. There's a button you push that alerts a staff member that there's someone in need of assistance. So I push the button and in 10 minute nothing. So i ask the nearest sales associate if they could open it for me. He goes he doesn't have the key, i than ask can you call some he replies he doesn't have a radio. So I ask the next associate I see. She replies I'm not on the clock at the moment. So now I'm 15 minutes in. I ask the next person who is polite but says only a few people have keys to the tools and he'd find someone for me. Long story short I waited for a total of 20 minutes and gave up. No one ever showed up to help me. All the while you can hear on the over head speakers that assistance is needed in tools. read more

I wanted to share a heads up with Walmart customers-specifically at this store. I purchased a sealed box of baseball cards. They were the wrong ones so I went to return the sealed box. I was told I couldn't return since there was a "policy between Walmart and Topps (card company) that did not allow returns. This was not on the item nor on the receipt. When I asked for a manager- his response was that "their return policy was on their website". He actually said " there are a lot of items listed that can't be returned". Am I expected to look up the website and check every item as I shop - before I purchase? He didn't answer. I have tried contacting Walmart via the website and chat and no response. I won't shop at a business who misleads their customer. Redirect your business to Target or Amazon. read more

The worst department store I've ever been to with the worst customer service to go along with it. I will always avoid coming here.

Store is open from 6 to 11 but when your want to return an item you have to be there by 7. Today when I went at 6:55 they had already closed the line no employees and took 5 minutes to locate a manager and when I asked him I want to do a return he stated they close at 7 and when I told him I was there prior to 7 he did my return with an attitude. It's not acceptable that each store closes there customer service at whatever time they want I will never recommend or shop at Walmart Stevensons Ranch ! In addition when walking away the lead and the employee starts talking about the customer among them self then called to complain to there 1800 number put on hold then was disconnected. What a great company! Beware of there service read more

Ordered for curbside pickup... don't do that here. They claim to close their service at 8PM but when I parked in the appropriate stall at 7:45PM and called their pick up number, no one picked up their line. Went inside to their PickUp doors and was told I had to go to the front of the store and ask a cashier or another associate. Walked up there and the 3 associates I encountered told me they couldn't do it or help me. I'm assuming they're just lazy. I walked away and asked the greeter at the front door if they could get a manager for me. They helped me more than the 4 other workers I just talked too. Joseph was able to help me out. Interesting how that works out. Hopefully he gets on the cameras to see who I talked to cause this was a shit show. read more

Two stars only for the competitive prices. The store itself makes me fee like I am going to get COVID as the aisles are small and social distancing is impossible. Always long lines and mostly self check out. You cannot get many of the items in the beauty and health section without ringing the bell for an attendant and then having a big plastic case to take to checkout for something small such as mascara or a razor blade. A little ridiculous way to deter shoplifters. Also today, the teenage greeters at the door started laughing and talking about me right in front of me, super unprofessional. If Target were a little closer I would definitely go there and pay a bit more. read more

Generally I hate Walmart due to their business practices but out of necessity I've had to visit this location twice. The experience was alright, and the prices were very cheap. I visited the wine section and was pleasantly surprised that they sell the same wines they sell at other stores for a discounted price of around $2-$3 less. That's almost a 20-30% discount for alright-tasting low-tier wines. Their candle section is what actually drew me here as I was in need of some fragrant candles. They have sales on certain things, so keep a close eye out for them! read more

Horrible customer service, dirty store and security is rude and condescending. Would recommend using other Walmart.

This review is done for the corona pandemic experience at the store. It isn't to isolate any one person, but management should take greater care of safety for both workers and customers, which is lacking considerably. I visited Walmart today by Stevenson Ranch. What was the scariest experience is that NO ONE is following the SOCIAL DISTANCING GUIDE of 6 feet apart and not following the signs that start "DO NOT ENTER" isle and "ENTER" ISLE. This is nightmare, horrible experience. If management or any worked would take 30 minutes to walk around the store to observed how customers are walking about, it should bring tears to their eyes. Obviously, management and people do NOT care about being safe because if they did, they would do a better job at giving or REMINDING everyone about needing to follow the guidelines to SAVE LIVES. you don't know which ONE or more person that is walking into the store that has the virus... and they are touching and breathing everywhere. If being close to someone did not matter, than why have a 6 feet distance guideline? Hello..... Dededee... think about it. If you don't care as a customer, then go ahead and continue to shop here. If management wants proof, all they need to do is take a little time to walk around their own store. This review is provided only for stores poor handling during pandemic virus killing time period. read more