Always a long line to the pharmacy. The people are very kind and the service is good when it is your turn. The rest of the store is not stocked well. You can't count on anything being on the shelf. read more

This cvs is huge, well organized and well stocked. I needed to grab a few things, one being behind a locked cabinet. I rang the bell and in no time a man came and helped me out. Grabbed it and walked over to the self checkout and went on my way. read more

CVS Pharmacy - Drugstores Near Me - Valencia, California

The only option my 94 year old mom has now to contact her CVS pharmacy is to go through the AI phone system. There is no direct line to the pharmacy. She became frustrated and stressed so I had to call for her. This is a poor customer service experience. read more

I was just there in August 2, 2025 and was in a complete rush and absolutely stressed because I needed passport photos printed ASAP my appointment was in just 15 minutes! Linda came over right away and assisted me from start to finish. She was friendly, helpful, thoughtful, and proactive every step of the way, helping to calm my nerves while making sure everything was done quickly and correctly. Her level of customer service was a solid 10/10. Linda truly went above and beyond. I honestly think she deserves a promotion or a raise! CVS is incredibly lucky to have her. She turned what could have been a stressful disaster into the BEST experience, and thanks to her, I walked out with my passport photos in time for my appointment. Thank you, Linda! read more

I moved back here after living in the valley for a couple years. I chose this pharmacy as it's close to me. They're super nice and friendly and they did run out of a prescription that has been sold out in most of the Los Angeles area. They're super nice were quick and didn't take too long to have it filled. read more

This place has saved my a______ a few times. THEY ARE OPEN LATE. My daughter had a fever and of course, I thought I had Tylenol on deck, I didn't. I drove to a few different locations and they were all closed ( it wasn't even that late, I used to live I. The valley where stores and burger spots were opened past 10pm). I googled this location and they were opened. I thought it was an error, IT WAS NOT an error. It feels great knowing that if I ever need a last minute medicine, I can always go to THIS CVS. the guys working that night were cool and friendly. I came in, in a hurry. I had a grumpy 4yr old waiting for me back home. Not phased at all by the stress and chaos my face showed. read more

I think this certainly will be my go to pharmacy! I had an online inquiry regarding why a medication was not filled and much to my surprise the pharmacy immediately called back. They were responsive, professional, and informative. I so appreciate all the people who work here and the pharmacy. I have not dealt with such good customer service this in a long time! read more

There are never enough cashiers at the pharmacy. There are 5 people working ok prescriptions in the back and two cashiers. 10 people in line. I have left reviews before hoping that things change. This is a very convenient location and hate to change but it just takes too long. read more

Thank you so much, Susan W (pharmacy technician) and Dr Abe, for your incredible service and support! You are truly amazing. If anyone needs help at the pharmacy, she's the best person to ask! read more

Came in here today to pick up a few things for Mother's Day along with some photos I ordered. Linda saw me waiting in line holding my baby in one hand and the items I was buying in my other hand, and immediately came over to help me. She did the whole self checkout process for me and made sure I left with everything in a big bag to make it easier to carry my baby and my items to the car. That little bit of kindness went such a long way for me. Thank you again, Linda!!! read more

I always go to the pharmacy here. I have to 25 years. I buy the mini Dixie cups here too. And I like the layout & location of the store

Yes, one of the best pharmacy that has medicine on time. They have staff that helpful

The pharmacy staff is friendly and professional, but closing the pharmacy in the middle of the day for lunch is absurd. For a retail business to close and disrupt the flow of customer service is a poor business practice and frustrating when customers may need to pick up their prescriptions in the middle of the day. read more

Pharmacy complaint: At pick up - my last name is just a few letters...however, when the lady asked me if she was off - I answered 'way off' she had my name starting with Y with X next to it..YXM --- so, when I said 'Way Off' she then lost her temper on me said she's been doing this a long time and in the same breath refused to continue to get my prescription. I waited a few minutes for her to come back...didn't say a word and she was throwing my prescription on the counter...and I'm never going back. I felt she was racist because she gave that same attitude to the old lady before me...and she's light like a cloud.. and it made me feel very uncomfortable. Its unfortunate because its my local CVS and I've never had issues there before. read more

Tuesdays early afternoon and the line to the pharmacy is 10 people and it's barely moving for the last 10 min only minus 1 person. They either severely understaffed or very inefficient or both. read more

I've been using them for 20 years with never an error and a times creativity on their part. I highly recommend them. Actually, I just changed the Walgreens because of whatever changes they made at CVS at target they were just not as good as they used to be. read more

On 10/23/24 I checked in myself and my son for our 8:30 appointment for our flu shots we were the first appointment of the day. We waited about 10 minutes, and the pharmacist called my son and Deborah- I clarified the names, and he looked confused, and I noticed 2 different vaccines (1 flu and a different vaccine, I could tell since they were different colors) were prepared on the table. He then blamed the woman in the front for checking in the wrong person- my son and I have the same last name, so I am not sure how this was overlooked by the pharmacist. I had the vaccine first and stated several times that we were here for the flu vaccine to ensure the correct vaccine was administered since he had originally prepared 2 different vaccines. It was then my sons turn who is 3 years old. My son sat in my lap, and I held him in like a bear hug. Again, my son is 3, it is expected kids will move so that is why you should hold them down and administer the shot as quick as possible. When the pharmacist was administering his shot, my son moved his arm slightly. The pharmacist was not holding my son's arm with his free hand. The pharmacist took the needle out of his arm- and whispered "oh shit" to himself. He then immediately discarded the needle. Since the pharmacist was not holding my son's arm with me, he moved the arm too much I guess for the pharmacist likening, and the pharmacist decided to take the needle out since he moved his arm slightly. The pharmacist immediacy blamed my son and said that since he was misbehaving, he had to stop the administration. My son then tried to touch his arm where the needle went and the pharmacist said "no no" since there was no band aid on it yet, the pharmacist did not place a band aid over the location of the shot, so I did. My son was not misbehaving, he was calm and sat in the chair waiting for his turn (I hope you have cameras to prove my son was not misbehaving.) My son moved his arm slightly because he was poked by a needle and that is expected from a child. The real issue is the pharmacist who clearly lacks basic training in administering shots, he should have assisted in holding his arm and he should have administered the shot quickly which he failed to do. I asked the pharmacist how much of the shot was administered. His first answer was none. I then continued to press him because I saw some had gone in. He then stated maybe a third and then said maybe a fourth went in. Again, he immediately discarded the needle so there was no way to check to see how much was actually left. I then asked him, so what do I do now. He said I needed to contact my pediatrician. I shared my concerns with him and told him that my son was not misbehaving and that he clearly should not be administering shots to children. I cannot believe the lack of professionalism I experienced but more importantly the danger my son was placed in due to this pharmacist. From preparing the wrong shot, not helping to hold my sons arm down, not administering the shot quickly, not placing a band aid, not knowing how much was administered, and blaming my son for his inability to carry out the duties of his job as a pharmacist. I hope these concerns from my experience are appropriately escalated. read more

Cashier at front register ( granary square on McBean Pkwy) on December 19th 2024 between 9-10 pm was extremely rude , arrogant and didn't seem to care at all and wasted my time . I asked that if he can please get store manager and he said he is the store manager. I don't remember seeing him before so not sure as other store managers are usually helpful and supportive unlike him. read more

I have to say... that Emily was a pleasure! I wan you... who is reading this to go to this CVS... why? Now days customer service is a hit and miss.... Here at this cvs.... The staff makes you feel like family! And Ms Tami is always a joy to see... go shop and say hi to these two ladies!!!! read more

What an unprofessional pharmacy!!! Ask to use restroom, directed to Starbucks or Panda Express. Told to wait to get prescription, they shut down for lunch. What a disgusting store. read more

I don't like to disagree with my fellow Yelpers but I have had no issue with customer service in this location. No they are not four star in my opinion but definitely not one start either. I recently moved to Valencia from another part of Santa Clarita and this location is right across the street from where I live which makes is super convenient for me to pick up my prescription. The first time I went in the employee recommended that I just get the meds auto refilled and have them send me a text. I did that and didn't have to think about it again, got the text and picked up the next month's refill. Being right across from me it is easy enough for me to just walk over or drive and get a few items. They seem to have decent sales and they have a pretty good selection of items. Not bad, sorry fellow Yelpers. Yelp 2018 challenge (83 of 100) read more

Hate that you have to leave a message to actually talk with someone live. You NEVER get them to pick up. Then when they call you back, they are always rude and make you feel like you are holding them up. It's unbelievable. The most unpleasant pharmacy. read more

The most unprofessional pharmacy I have ever come across. They canceled my appointment without informing me. I called about a question for the immunizations I was meant to receive at this pharmacy. They told me they canceled my appointment and were incredibly rude with me. The least they could do is inform me! Instead of even trying to reschedule, they said it's "not their problem" and I should just call around, and that it's my fault for booking my appointment so late. That is not okay! Never coming here again. read more

five stars for the two stars that I encountered here tonight! Emily was so friendly, knowledgeable, and helpful. I found what I was looking for with her help, and the gentleman at the register, Marcus, was friendly and patient. As for the actual store, I have to be honest and report that it was not well stocked like I had expected. Many items were missing from the shelves, and even though it was not busy it seemed as though they were understaffed. so, I was lucky to find Emily to assist me and make my experience a positive one. read more

My children and I stopped into this CVS location again love it! From the moment we walked in we were greeted by Andrew the Supervisor he was passing by... super awesome guy! We see friendly happy faced employees around working with other customers. As we approach the counter, Marcus the cashier helped us out and immediately took care of our return. He was very welcoming and that goes a long way towards making customers feel comfortable and valued. On our way into the Beauty Department I ran into Kassandra: CVS' own Beaty Consultant she is phenomenal! Whatever it is that we are looking for she is quick knowledgeable and very efficient! I asked her about the ear piercing station and she immediately informed me all about it! You choose the style of earrings, buy the earrings, service is free and after care package too! We walked a bit through the store and I was pleasantly surprised to see that she takes real pride in what she does going above and beyond & being a face that represents CVS; ya know this sends a positive message out that she cares about the customer base and in return this creates a feeling of trust. This is the kind of service that is needed this is what keeps customers coming back because she knows how to build a trusting connection with the community! I absolutely appreciate her! As we checked out we were helped by Francisco another supervisor; once again very kind, happy face making certain to ask if we found everything we needed! The employees there all helpful honestly I was so impressed by the way they treated me and my children that I know they will get my business from now on and I highly recommend going in and checking the store out for yourself! This location fully stocked very clean and an all around great family friendly atmosphere! What a great experience! read more

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I've been coming here for decades; since it was a Long's Drug Store. The actual pharmacy is super. This is about store policy. Why don't they let you use the restrooms? They actually send you to Starbuck's a few doors down. Every supermarket and drug store in let's you use their restroom, even if it's in the employee lounge area. There are 2 brand new restrooms with code locks on the doors right behind the refrigerated cases on the left side of the store. I guess only the employees use them. And this was going on way before COVID. read more

Stopped by this morning I wax looking for a Santa hat. They had a few different options to choose from. All at a great price. The staff was friendly and the store was well organized and clean. Sales associate Christophe was super friendly and helpful. read more

CVS Pharmacy - Drugstores Near Me - Valencia, California

Charmaine, aka Latoya, gave me the feeling and actions like she really cared about me and my purchases. She was personal and very polite.

Long lines at the pharmacy and too few cashiers. If you are going to pick a prescription, clear your afternoon, cause D@mn!

This is for Jacob the pharmacist. I know he was extremely busy when I went in person, but he was able to transfer my prescription to CVS and he saved the medication for me that my pharmacy didn't have. He really was a life saver. Thank you. read more

Pharmacists who work here couldn't give less of a sh** and should be ashamed of themselves. I had been waiting days for a prescription to get approved while barely getting any sleep and with a sick 2yr old. I finally get the call and race over before closing. In line right at 6pm. All of them are there behind the desk still helping others but say they're not going to help me because they close at 6pm. There's no one behind me. I would have taken 2 min. They tell me to leave. As I'm pulling out of the parking lot one of the kids is just sitting in his car on his phone. Instead of taking the 2 min to help me get a medication I had been waiting for, he needed the time to be on social media or something. ***k this place read more

I shop at the CVS on McBean, and after they remodeled, for awhile, the store was not run very well and it was hard, especially in the cosmetic area, to find any help. I'm glad to report that MAIRA works in the cosmetic department, and she has helped me a few times lately and she is great. Very knowledgeable and helpful. She also directed and took me to find some other isles of things on my list. I really appreciated that. Please commend her for a great job. I've been shopping at the Granary CVS for quite a few years. Keep up the great associates. Makes all the difference. Thanks A Happy Helped Customer Judy read more

Great service. Went in for Covid and Flu vaccines. Walk up without and appointment and they were great. In and out in 15 minutes. Great team and super friendly. read more

Trash store trash pharmacy. Would give it a zero if I could. If you're looking for a pharmacy to get your prescriptions please look somewhere else! I've been getting my prescriptions filled here for years and not sure why I haven't switched yet. Not only are the employees either no where to be found or extremely rude but the whole store is one huge inconvenience. They'll text you saying your prescription is ready but it won't be and you'll have to wait around the store for 30+ minutes waiting for it to be filled. They say you can get your prescriptions filled by using the app or online but I swear they just ignore all incoming notifications because it'll never be ready even hours and days afterward which is why I thought calling on the phone would work. I decided to write this review since today I had another terrible experience. I decided to call them before trying to pick up my prescription so I don't have to wait around when it's not ready and I kid you not I've been on hold for 40 minutes. And then they hung up on me!! Waiting around for this CVS like it's a damn DMV. Around the 10 minute mark someone answered and asked me to be "put on hold" and didn't even wait for me to say okay just to hang up on me 30 minutes later! I called back because today I was being stubborn and they finally answered after another 20 minutes. So I'm total I waited an hour to get my prescription filled. Anyone who decides to go here just know it's faster to get there tell them to fill it and wait not worth waiting the phone game. In the past I was picking up my prescription and after it was filled I was informed that I had to wait an hour for the doctor (who was on a lunch break) to explain to me how to take the medication even though I had been on it for three years. It was absolutely ridiculous and when she finally came back she told me to take it like I always have like uhh duh not sure why they had to waste my time. While my issues are with mainly the pharmacy I've had almost as many problems with the CVS itself. Employees for check out are never to be found. People could easily be stealing from the store and no one would even bat an eye. But I ain't telling you to steal that ain't on me if you do get caught. I've gotten photos printed here and there printers suck and they lost my friends disposable camera so beware!! Lastly the place is just gross! Very dirty! No public restrooms. And I've seen multiple cockroaches!! Consider myself officially done with this place. Will not be coming back here or any other CVS. Walgreens will be getting my business from now on. read more

I wish there was a 0! There is never enough help in the pharmacy. They don't answer phones. They have incompetent people working at the register. I purchased pictures. Asked if I needed to look at my emails for discount cvs employee says no. I get home and have $4 off. I come back they said I didn't click something. Ok can I get my $4? NO. You have to bring pictures back butI have the receipt. So I will be coming back for.3 rd time. 0 stars read more

speaking to the consultation guy, it felt like I was holding him up & bothering him while asking why was I Given 20 MG instead of my normal 3 MG of low heart rate medicine as he kept interrupting me. i was also asking him what would have happen if I didn't see this mistake. He blew me off rudely. I walked out with no answer. read more

I went on my lunchtime to pick up a prescription and the pharmacy is closed from 1230 to 1. There are five people behind the counter. Do they all need to take the same lunch? read more

This review would be in the negatives if yelp permitted it. Third bad experience, this time in the pharmacy. I came in with a simple pre-packaged Rx to be filled and told them I'd wait. I waited over an hour and they never called my name. I finally asked and they claimed they had called me (they did not) then they substituted and did not include all items, nor were they courteous enough to inform me that they substituted. (Don't you just LOVE how health care providers take their customers for granted?) When I demanded that they provide what the doctor had ordered, I received EYE ROLLS from the pharmacy clerk EVA and dispute from one of the on-staff pharmacists, so I asked for them to take their product back and return my rx slip so I could go to another pharmacy. They were less than helpful with that and provided me a reave of paperwork: I noticed only after I got out to my car that they had not returned the original Rx slip and I had to go back in to retrieve it. I asked to speak to the store manager so that I could get a phone number for the regional pharmacy manager. (I know they have them,) Instead, the manager (who didn't even bother to come speak to me directly) had a clerk give me a phone number for a third party system. Absolutely ludicrous. If you want to have a professional pharmacist looking over your healthcare and your safety, STAY AWAY FROM CVS. Because trust me - CVS DOES NOT CARE. read more

The staff went above and beyond to help find the product that I wanted. They were not familiar with it but familiarize themselves with it quickly, brought it to the front to put it on hold for me, help me check out when I got there. Jose was the person who gave me the most help and I'm very grateful. read more

Went to this CVS to print some photos. The manager kept helping other customers who arrived quite some time after I did. I just waited and waited and the Manager would not assist me even though I told him I've been waiting for a while now for his help. The Manager told me that he's helping customers in the line and I said I'm a customer too and that I've arrived here way before these other customers have. The Manager didn't care and still didn't help me so I went to the Stevenson Ranch Staples and was treated with dignity and respect and was provided excellent courteous prompt service by the Staples wonderful Staff. read more