Everything was really good, the initial service and taste of the bingsu was very pleasant and…read morerefreshing !!! The only problem I had was the older man, which is who I'm assuming is the store owner, who treated me a little patronizing. My guest and I shared the Mango Bingsu, and after our first bite we really liked it. Unfortunately, the person I went with had a cold sore on their lip which was contagious, so I went up to the front to ask for an extra bowl to split it with her.
I went up to the front, and both service workers very obviously ignored me for over five minutes--they were helping make two orders for the two guests in store, so I didn't really mind waiting. It was a long enough time for me to end up scrolling on my phone though.
When the older man was done making the orders, instead of greeting me (i'm down looking at my phone because I was ignored after trying to get their attention,) he almost mocks me, waving his hands up, and looking around the store, looking at me and then at our table, almost looking like he was thinking to himself, "what more could you need--you got your dessert, why are you in front of me right now?" I didn't care, I just got off of my own job in customer service and I imagined english isn't his first language, so he probably made the dramatic gesture to get my attention (it didn't, my sister pointed out that he was in front of me.) I even apologized and proceeded to let him know that my guest was ill and asked for the extra plastic bowl. When I asked, he looked at me like I was weird for even asking, said "I can't do that" and looks at the lids, and tries to hand me one, when I already had a lid that I could have already thought to use, except I don't want my guest to be eating out of a dog bowl type dish.
I'm not trying to be a Karen--swear--but as someone who works 54+ hours a week in customer service, it was SOOO disappointing to be disrespected that way, especially as I know that I make it a point to be very kind to service workers.
I only really ever leave reviews when I really enjoy a place. I was already taking photos when we got our dessert and mentioned to my guest that I was going to support their business with a kind review (not to insinuate that they needed MY help, but I just wanted to do it.)
So, overall, this place is really great for a refreshing dessert, especially for bingsu in SCV, but it was so annoying to be treated like a burden to their business just for asking for an extra bowl. It was unkind and stingy. They could have been running low before their next shipment, but a part of customer service worker is to explain that kindly. I'll lowkey go again that dessert was good af but that man really pissed me off. As a customer, I shouldn't have to fill in the gaps for poor behavior.
