First of all, wow! This is probably the best CVS I've gone to because the staff are all so friendly!!!! I was greeted with a warm welcome! I was searching for protein powder and before I could find where it was, one of the girls asked if I needed help. Sure enough I did because I couldn't find it haha. She answered without hesitation and knew exactly where it was. The lady at the register was also so sweet and nice. I just love the staff here! :) read more

Quite possibly the worst pharmacy in Santa Clarita. There is always a ridiculous wait. My insurance makes me come here and it's the worst. read more

I called and spoke with one of the associates, they had the product I wanted so I drove over. They're in a parking lot next to Aldi and Jersey Mikes, easy to locate with plenty of parking outside. I usually come in here to grab makeup, random items I may need. I checked myself out today, used my rewards card and was in and out in a minute. Workers are friendly and helpful, store is clean and organized. read more

CVS Pharmacy - Self checkout - Drugstores Near Me - Santa Clarita, California

I tried to transfer my prescription to Amazon, CVS refused to do so. Now I'm forced to call my doctor to get new prescriptions just so I don't have to deal with these drug pushing assholes who call my doctor over and over and over again, harassing them refill prescriptions I don't want or need. read more

Old cranky Asian lady at the Pharmacy ruined the experience there. Everyone else was here amazing read more

Sure, there's always a line at the pharmacy. It's never that bad though. But more importantly, on two separate occasions, the pharmacist went above and beyond normal expectations to help my family out with a condition. For that, I'm very grateful. read more

I have to echo the complaints about the horrible pharmacist. I believe there are two Asian women that work in the pharmacy. I don't know if they are both pharmacist but one of them that is is absolutely rude to everyone. I've seen her laugh and walk an elderly woman that was in there when it turned out that the woman was right and she was wrong. She has refused to give me the generic version of a prescription. She is condescending, arrogant and judgmental. read more

Miriam is FANTASTIC. She is wonderful. Miriam helped me figure out my CVS App. She was patient and kind. She was the only associate who knew how the app works. I have asked at numerous other stores and nobody could explain how the App works. read more

Don't buy gift cards from here . I was scammed on Target gift cards. Shame on you CVS !

No wonder this place has very very low rating! We have been filling ALL our prescriptions here for over 15 years and have never had issues but currently customer service at this place is zero to none! Empathy. Compassion. Care. Respect. Kindness. Humanity. This place have NONE of those. If you are thinking of filling your prescriptions here, save yourselves the trouble and headache, find a different pharmacy!! read more

Saw the reviews and went anyways, big mistake. I waited 15 minutes at the self checkout waiting for help and no one came to help me. One of the employees clearly saw me and chose not to acknowledge me. Terrible service, won't be coming back. read more

My first time leaving a negative review about a Pharmacy. I'd leave zero stars if I could. The pharmacist at 24840 Orchard Village, Santa Clarita (I believe named Mariam? Not sure..it's whoever was working there on 9/5/2021) is not only terrible at her job, but borderline scary in the way that she gaslights and lies to cover her mistakes. I arrived at the store shortly after it opened (roughly 10:30 am on Sunday) to drop of my prescription. I received a call a few minutes later, and the pharmacist told me that she couldn't read the date on the written prescription, and that she would not fill it until it was confirmed with my doctor (which would not be until Tuesday at the earliest, since it's a holiday weekend). It was legible in my opinion, but fine. I wasn't going to make a fuss. Instead, I told her that my doctor actually wrote the prescription for a two-month supply, that I had gotten the first months supply filled already, and that the dates on the two slips would be identical because they were written at the same time. She would simply have to refer back to her records to confirm it. This explanation seemed satisfactory, and so she said she would fill them within the hour. I returned THREE hours later, and as I approached the pick up window to pay, she was preparing to leave for lunch. I even overheard her asking the technicians if they'd like her to pick anything up for them. She walked right past me and left. When I got to the window, the tech informed me that my prescription still had not been filled. She told me the pharmacist would fill it and that I would get a text. I went to my car and waited another hour, but never got a text. I had a feeling they had forgotten about me, so I waited in line again. When I get to the front, the pharmacist informs me that she cannot fill the prescription because it is out of stock. Here's the kicker: she claims that she called me right before leaving for lunch to inform me that it could not be filled. I had NO missed calls and had been watching my phone to make sure I didn't miss anything. She also must not have realized that I saw her leaving for lunch, and that I witnessed that she absolutely did not make a call. Not to mention that she had called me earlier that day, so it's not like I gave her an incorrect number or couldn't be reached. She straight up LIED to my face to excuse her incompetence. All she had to do was inform me at 10:30 am that the prescription could not be filled. I would have gone on with my day. Instead she wasted 5 hours of my time. After some back and forth, she then informs me that she actually can fill it but it's from a different manufacturer. Huh? So then what was the point of all of this!? Instead of apologizing or even admitting anything was wrong, she says "I'm sorry you feel this way," and proceeds to explain how she's doing me a big favor by providing me a prescription for a "controlled substance" that she did not want to fill in the first place. What??? Right before I checked out, there was a woman in line in front of me having a similar issue with her son's ADHD medication not being filled multiple times, and with her not being informed of it. This pharmacist is messing with peoples lives. The mistakes were bad enough.. but I can understand that some people just have bad days. But this pharmacist was bordering on sociopathic in how she dealt with her mistakes and shifted blame to the customer. It was so remarkably unprofessional. read more

Apparently, the entire pharmacy goes on lunch at the same time and they close the pharmacy down. I try very hard to use the brick and mortar businesses but they make it harder and less convenient. read more

This pharmacy is the absolute worst! The pharmacist has the worst attitude and is put out with every question asked. There is always a 20 minute line and they are out of medication regularly. They hang up on people regularly after a 20-30 minute hold. We had to transfer to granary square. Save yourself the headache! Dont go here!! Julie L read more

I rarely write any reviews, but I have been coming to this pharmacy for eight years... as any place of course sometimes they are slow or disorganized but usually the whole staff are really nice and friendly specially pharmacy staff and Omar... however every time I have been coming here lately I am seeing an employee named Ronald.... As a matter of fact and like I mentioned earlier I rarely take time reviews... but believe it or not this guy has been on my nerves since the very first time he started.... He is the most rude person I have ever met in the entire customer service world so far... not even once, he provided a good customer service or smiled... I can understand people might have bad days at times but not every single time... he is unbelievably disrespectful not even with my own experience I am saying that because I have witnessed other experiences for him with other customers... I really wish the superior management at this location will give it a try and have him shape up a little... for me to take the time and write about someone that means I have had it with his attitude and stories every single time. If they have a negative star to give I would have given him even though the rating will be unfair because it will effect the other nice staff with him, and for that I am sorry... read more

I was helped today by an employee named Ronald. He was by far, the most courteous and helpful CVS employee I've ever encountered in all the many, many years I've shopped at many CVS locations all throughout Southern California. He made me change my impression of CVS. I hope someone reads this and gives Ronald the recognition he deserves. read more

Typical CVS or their other not named type of store. They seem to have a lot of merchandise. Staff said hello when I came in and got me out the door after my purchase. Parking is plentiful but I have a CVS right across from where I live, this is next to the Aldi I was going to and I needed an item they didn't sell at that store so I came here. read more

If anyone reads this around the time it's being posted, don't come to this CVS. They have all aisles containing any items that would be considered pharmaceutical blocked off, for no visible or obvious reasons...had to drive across the street to Walgreens. read more

Cory (tall gentleman usually working the drop off area) is by far the most professional and kind hearted pharmacist I have ever met. Always helps me with no judgement or any of that. Always acknowledges my presence when he sees me (something that does not happen at other pharmacies ever) so I just would like to acknowledge how grateful I am for people like Cory. Good workers deserve to be paid more and acknowledged so that's why I am here. read more

Very convient, customer service was great by Ronald cashier . Not packed everything fully stocked and alot of parking read more

CVS Pharmacy - Nice clean aisle lol - Drugstores Near Me - Santa Clarita, California

I've been going here for over 20 years! The Pharmacists are the most patient and kind people ever! They work so hard and tolerate so many unkind and disgusting customers. All the assistants are very kind as well. I love the remodel of the store as well. All the employees are very nice and helpful! read more

Updating... still the worst location... the pharmacy techs are rude. They're slow and they treat you like you're stupid. DON'T go to this pharmacy read more

This pharmacy comes off incredibly disorganized. There is always some hiccup in getting my prescription (not a new prescription). Not everyone is incompetent or rude but Rita, in particular, is. She may have been having a bad day but I wish she was more communicative. She apparently said "counsel" or something like that. She did not say anything to me after she gave me my I.D back. (I did not know what she was talking about.) The pharmacist came over a few minutes later and asked what she (pharmacist) was doing. I had to tell the pharmacist "I don't even know... she (Rita) just left and didn't tell me why I was waiting for." This is only one example of the chaos at this pharmacy. read more

Been going to this location for over 15 years. The staff is friendly and they're always well stock. The pharmacy is no slower then others, pharmacies are painfully slow. Overall it beats Wallgreens and Rite-Aid. read more

I wish they had an option for zero stars. The Pharmacist here is absolutely the worst person, pharmacist I've ever had the terrible unfortunate of running into. Every single time I have been in here, she meets you with terrible judgment and lies. She uses run-around language such as "I can't fill this due to DEA issues and today it was, I will fill this today (only after 25 minutes of "discussion" with her & being told no four times) but not again (I didn't have any more refills THANK GOD) because "it's the law". What law?? Filling a legitimate prescription from a UCLA internist??? Her name is Grace. (oh the irony) I came in today on day EIGHTY EIGHT of a 90 day prescription and she tries to tell me they won't fill until three days from now. Interesting, because the CVS app specifically tells you when the RX is available for refill. I ask her about that and she says the APP and what CVS wants them to do is different as she hides behind the wall, she is short, this way she can spew her lies without having to face you in the eyes. She also hides behind her broken English. She tries to tell me (because she's going by the day I got the last rx filled, the 16th) that I have to wait until the 14th (they only fill two days prior). HMMMMM, lets count that December and January have 31 days. Does she think I'm going to walk away and believe her lies? The prescription one month ago, same run-around, finally says "let me see if I can force it through." And of course, it works. She also adds, next month, I may not be able to force this through. I wonder if she would like to sit down with me and hear my medical issues that I have been seeing the same psychiatrist for over three years with that has FIFTY years of experience in Los Angeles and Ventura County. Would she like to help me through the recent suicide of a great friend. How about any issues I am facing as a single mom. Or one of the top five most stressful careers??? This woman needs to be demoted to pharmacy tech or PREFERABLY FIRED. I watched her over and over and over do this to other customers and they all had the same reactions as me. Moving back to the Walgreens off of Newhall Ranch/McBean where they are professional, WAY FASTER and keep their judgements to themselves. GRACE IS THE WORST IN THE BUSINESS. DO NOT CVS THE PHARMACY on Orchard Village is Newhall, CA. read more

I am home ill with a cough and fever. Doctor ordered antibiotics and cough medicine. I was notified that script was ready but only the antibiotic was. CVS said we will have it tomorrow. Sent my son back the next day they still don't have it and have no timeline on when they will get it. A good pharmacy would take the next step and call other CVS pharmacies in the area and see if they have it available....they did not and trying to speak to someone is almost impossible. I found a pharmacy in town that has the medication and asked my doctor to call a new one in seeing CVS will not help with the transfer. I will never use them again. read more

So I just got done with a 30 minute walk walking over to CVS to pick up my prescription that my doctor called in this morning I tried calling to make sure it was ready ahead of time but of course I was left on hold for 20 minutes I finally hung up and figured I better start walking since it was close to closing time. After waiting in line I finally get to the front and I get a worker with an exasperated attitude saying that my prescription was held and did I not call first? I explain to her that I tried and was put on hold and I couldn't wait any longer so I walked over. She asked for my insurance card we are new to this pharmacy since our beloved RiteAid closed and I thought ahead to bring it with me thinking they may ask even though my husband was there to pick up medications over the weekend and was not asked for an insurance card. So that again with the exasperated attitude she says to wait here and the pharmacist will fill it now so we stood around for another 10 minutes only to be told that the prescription we were picking up needed a prior authorization. I explained to the pharmacist that the prior authorization was already approved all the way through 2021 and that it should be on file with my medications and everything else that came over from RiteAid she said it's not and the doctor needed to fill out a new PA. On my walk home I called my insurance company and they looked in the CVS Caremark website and could clearly see the prior authorization on file the representative had no idea why CVS could not pull that same information and not inconvenience a customer. Pretty sure this is going to be our first and last month with them they are absolutely dreadful in their customer service. Another customer who was standing around waiting for her prescription to be filled finally asked the pharmacist how much longer it would take and the pharmacist replied oh your prescriptions already you just need to get back in line and pay for it!!!! Mind you she was standing 6 feet in front of the pharmacist the whole time she was waiting but the pharmacist didn't think to tell her that important piece of information! Avoid this pharmacy at all cost unless you have all the Time in the world to put up with their jerking around. read more

First of all, we miss Grace so much. We have been helped by her for several decades. Good luck! We also want to commend CORY for ALWAYS giving us friendly and efficient service. Rita is another lovely, kind, and efficient employee. We are always greeted with friendliness (big smile included!). Thank you CVS! read more

Um, my advice is skip this store. I came in for three things and guess what? They were out of all three of them. They did have a load there that looked like they had just finished throwing, but after asking the shift supervisor if they had what I needed (sunscreen, greeting cards and lotion) she said basically they had one of the sunscreens but "who knows where it is, you are probably better off going to the CVS on McBean". Um really? How about I head over to Rite Aid across the street where they know how to order inventory properly? This place is a mess. No thanks. read more

Worst customer service I have ever seen. I buy medication for my kids every month here and they treat me like I'm a putting them out asking questions because the dr's office screwed up. Needless to say I'll be taking my business elsewhere. Cvs I recommend you give the pharmacist customer service training on the double otherwise you'll lose more customers. read more

Pharmacy customer service is AWFUL. Which is sad because I LOVE the store workers, but the pharmacy consistently has awful service. I've been waiting in line for 15 minutes behind one man standing at the desk. The workers seem to have no discernment and this is a sad testimony to this CVS location. read more

I only come to CVS for pharmacy purposes, but I find the pharm techs and pharmacists friendly, generous and always willing to share information. I'm not a big medication user (I try to avoid it at all costs), so I find I always have a lot of questions, but the staff at this location are always so accommodating. I've also gotten a flu shot here and I didn't even feel the prick. read more

unfortunately ive had the dreadful experience of having my medications sent to the pharmacy here... let me tell you, this is the absolute worst pharmacy i have ever had to deal with. S L O W. they asked for my birthday three times and i complied until 5 minutes later when they told me i wasnt in the system before asking for my date of birth for the fourth time. i waited another 5 minutes and a polite and handsome young man brought out my prescription but did not hand it to me, instead told me i had to wait to 'speak to the doctor'... this was only my 2nd time picking up here and they did this exact thing to me last time where they make me wait to speak to an asian lady doctor who asked me if i had taken this medication before to which i told her i had been on this medication for years i just moved and had to change my pharmacy location. so i waited to "speak to the doctor" which ended up being 10 more minutes of staring at my prescription on the counter and wanting to leave. the doctor finally comes out asks if its my first time on the meds i say no and she says im good to go and laughs as im walking away. how is that funny? you did this to me last time. just give me my meds and let me continue my day in peace. read more

This has got to be the worse cvs in the scv area. No customer service etiquette, no acknowledgment, no greetings no nothing. Walked in to the pharmacy to pick up prescription and saw 3 ladies working, i stood in line for about good 10 minutes, until they actually said they will be right with me. Really? Come on now. This is unacceptable. They should have said that right when I walked up. So after 10 minutes passed a lady came and asked what I needed I told her the name n dob, she said she didn't have them and I made sure what kind of medicine that was on order. Lady never came back for another 25 munutes and then made me wait another 30 minutes to get it filled coz it wasn't ready. Are you fvcking serious? This place needs to revamp their employees. Lack of customer service and dead people over all. I dislike this place and will never get anything from this store. read more

This is probably the worse pharmacy you'll ever go to. They actual pharmacist, Sophie, is rude and uncaring. Grace has always been kind and courteous. We have to suffer in pain because she wants to play games. My wife underwent surgery and had a handwritten prescription from the doctor but she she would not refill. She had a hand handwritten prescription for me, I just underwent back Surgery and am completely out of medication. And would not refill my prescription either. She's treating us like drug addicted freaks or something. I'd like her to her deal with the pain we are dealing with right now. The good thing is, we have options. There are 3 other CVSs near us. We will not be going back to this pharmacy if it was the last one open in Santa Clarita. We will drive down to Northridge of we have to. Stay away. read more

I use to like this pharmacy but after several bad experiences I've decided to switch after over 10 years as my go to drug store. When their pharmacists go to lunch and it could be at any hour even at 6 pm when you go and pick up your prescriptions their is no one to counsel you. So you are out of luck. Also they notify you when your prescription is ready but then when you show up they are not there. If they don't have your proper prescription they also substitute at their own convenience not yours. There are plenty of other pharmacies to go to in this town and almost one on every corner. I too was short of pills prescribed. Be sure to count your pills from this CVS. I never considered this until reading other fellow Yelpers reviews on this CVS Pharmacy. read more

I went to get a flu shot this morning. I arrived at the pharmacy five minutes before they opened and was the first customer of the morning. I presented my insurance card and was told to have a seat. I sat down and waited 20 minutes with no action or response whatsoever from the staff. I asked for the return of my insurance card and left the store. Worst experience ever at CVS. read more

Bad service, just coming back from this location. Lack of customer service skill, no greetings, not willing to help customer. Skip this place if you can or find some other similar place. You will not missed anything and even be grateful. read more

I've been going to this location for about 22 years now and they make me feel like family. Sophie, Grace, and Cory in the pharmacy are amazing and have helped me out on several occasions when I've been super sick. They always ask how me and my family are. Everytime you enter and exit the store you are greeted right away and thanked as you are leaving for visiting. It's extremely welcoming and helpful! Just the best. read more

The staff in the pharmacy at this location is amazing. They are always willing to assist me whenever I needed help. Thank you.