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    Smart & Final Extra!

    3.4 (42 reviews)
    ModerateGrocery
    Closed 6:00 am - 10:00 pm

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    Smart & Final in Valencia! Your Halloween  Candy Headquarters!!
    Nancy M.

    Awesome shopping experience! Store is absolutely beautiful! Very clean and shelves are packed! Customer service is always top Notch! On the floor I was helped by Hugo, the Receiving manager! Hugo is super friendly, always helps customers and does so with a smile! Hard working employee! I was checked out by Eric, the Store manager! Eric is very professional and proud of his employees and their awesome work ethic! I highly recommend shopping here as they have great products in bulk if needed and at great prices! Way to go! Keep up the great work and excellent customer service skills! Very much appreciated!

    Expired
    Kristina L.

    Expired food. Last week it was expired burger meat, the week before expired orange juice, today its expired eggs. I've brought this to the attention of management all three times. They seem disinterested and wave me off The employees are nice. The management not so much.

    Soap and signs
    James O.

    I come to this store a few times a month to buy products and supplies for my business. The customer service is average at best and I'm willing to deal with that. However what happened today is unacceptable. I always purchase items in bulk to save on trips and today was no different. I purchase 3 hand soap bottles and a refill bottle to be used at my business. When I go to check out the cashier/ checker says oh you can't get this many. I said why? And she replied it a new policy that went back into effect. I was confused because that's not what the signs I read said. I let her know that's not what the signs says and she says I'm sorry and removes all of the soap with the exception of one of the small bottles. I asked if I can also keep the refill bottle at least considering it was a different product and a different brand. She says no with an attitude so I ask for a manager. Turns out the manager is also one of the checkers. Without even looking into the situation shes says that's our policy sir. Again I say that's not what the signs said. You would think at this point they would go investigate to see what the sign actually said. Instead with an attitude the manager (supposedly) says no you can't buy more than one. Both of them had a take it or leave if attitude and neither of them actually bothered to see if what I was saying was true. That may or may not be the current store policy but if there is no sign that says that then how are customers supposed to know? Just let me buy the soap and go put a sign up if that's actually the policy. Oh and drop the attitude. I spend a lot of money at this store each and every month but I'm seriously considering taking my money elsewhere. They don't seem to interested in customer service anyways.

    a store front
    Erik L.

    I know what you're asking: besides the office stuff (who else sells multi-fold hand towels for office bathroom dispensers?), why go to Smart & Final? Answer: their liquor prices are awesome. For example - Jose Cuervo (1.75 liters): Von's & Ralph's: $35.99 Smart & Final: $20.99 'Nuf said.

    These were all STALE!!! Beef was mildew like sour cream . All had a sour foul odor on all 3 boxes. Manager still didn't remove from shelves

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    9 months ago

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    8 months ago

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    11 months ago

    Do not do Order Pick Up. It takes WAY too long, when this service is meant to be quick and convenient. Very disappointed.

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    2 years ago

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    6 years ago

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    3 years ago

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    We are glad your checkout went well and as designed Ella V.!

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    10 years ago

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    4 years ago

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    6 years ago

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    16 years ago

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    9 years ago

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    6 years ago

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    9 years ago

    Pretty nice Smart & Final, always clean, well stocked, and great prices, many of the employees are also always nice and friendly!

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    10 years ago

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    7 years ago

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    14 years ago

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    17 years ago

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    11 years ago

    Nice store though prices are through the roof. Lots of parking outside and the workers are pleasant and helpful.

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    Review Highlights - Smart & Final Extra!

    Eric is very professional and proud of his employees and their awesome work ethic!

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    Valley Marketplace

    Valley Marketplace

    (309 reviews)

    $$

    I still like this store, it can help save you money and eat healthier…read more I keep an eye on the flyer because they have a great selection of yogurt, labneh and cheeses and if you can get it when it's on sale - even better The store must be getting more popular because lately it's been crowded - I need to figure out when the off times are I always get pita here - a deal of a price - and I Pair it with labneh and veggies for my healthy roll up sandwich lunches for cheap! Love their selection of fetas- the nice lady even let me sample a piece of one I had not had before so I could make sure it would work in the dish I was making They have a wide variety of items - last time they had my favorite brand pickled green tomatoes so I treated myself I even noticed they have graffeo coffee in the deli section so now I can pick that up locally and don't have to have it shipped to me

    THE WORST customer service from any grocery store in the Santa Clarita Valley…read more On Sunday, I went in and Frida was extremely rude. She had no sense of urgency when assisting customers. While I was waiting at the register for her to ring me up, the least she could have done was acknowledge me and say she'd be right with me, but instead she kept talking with her coworkers. Once she finally started ringing me up, she began grabbing the hand basket on the conveyor belt and mumbling to herself, seeming upset. I mentioned that everything I had was already rung up and that the basket wasn't mine. She then started shouting at me, saying she knew that. Then, when it came time for payment, she began shouting at me again because apparently I was "taking too long," even though the screen was prompting me to wait for the cashier. She kept yelling that she was waiting on me and telling me to "go." When I called the store to complain, the floor manager said she would pass the message along and that the store manager would reach out. Well, here we are four days later and still no call from the store manager. I have only visited this store a handful of times, and every experience has involved awful customer service. I will never shop here again. That was the last straw. If employees don't want to assist customers, then please consider adding self-checkout stations.

    Whole Foods Market - Smoothie

    Whole Foods Market

    (391 reviews)

    $$

    I had one of those small but meaningful experiences at Whole Foods last Saturday that completely…read morerestored my faith in customer service. While I was in line, an elderly woman ahead of me was struggling to find her Amazon Prime number to receive her discount, holding up a long line in the process. The cashier, Opal, was extraordinarily patient. She didn't rush her, didn't sigh, and didn't treat her like an inconvenience. Instead, she calmly walked her through how to locate the number on her phone, ensured she received the savings she was entitled to, and graciously answered multiple questions afterward. It was genuine kindness -- not performative, not transactional -- just respectful and thoughtful service. What made it even more special was that the manager on duty, Gina, came over to bag groceries at our line. As Opal was ringing up my order, I asked Gina if she was Opal's manager. You could see a split-second look cross her face, as though she were bracing for a complaint. But I quickly told her that Opal had delivered exemplary customer service to the woman ahead of me. Gina was visibly relieved and appreciative when she realized it was praise. And Opal heard the whole exchange! It was such a sweet moment. In a world where people are quick to criticize and slow to compliment, this interaction truly stood out. Opal treated that customer with dignity and patience, and Gina clearly fosters a culture where that kind of service is encouraged. Whole Foods should be proud to have both of them.

    Price are out of control in this place, theyve skyrocketed lately. Items are three times the price…read moreof what they are here, than, in other grocery stores. I guess bezos must need to top up his coffers. Won't be using them again.

    Smart & Final Extra! - grocery - Updated May 2026

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