I've been shopping at this Ralphs for almost 15 years which is honestly why this review is so…read moredisappointing for me to write. I've given this location so many chances over the years, but at this point the customer service has become something I genuinely dread dealing with. The level of carelessness lack of communication and lack of respect we experience here is incredibly frustrating. It often feels like no one actually wants to take responsibility for helping you. Instead you get passed from one person to another with each person directing you to someone else rather than actually taking the time to listen and help. What bothers me the most is the overall attitude. We've had so many interactions where it feels like customers are more of an inconvenience than people who are simply trying to get their shopping done. There is very little warmth or willingness to go above and beyond and even basic customer service interactions can feel rushed and dismissive. I understand that grocery stores get busy. I understand that employees have a lot going on. I understand that not every interaction is going to be perfect and we definitely don't expect this. But when the same issues happen over and over again for years it becomes much harder to excuse as just a bad day. I've continued coming here because it's my local Ralphs and I've been shopping here for nearly 15 years but lately I find myself wanting to go somewhere else whenever possible almost anywhere else.. It's disappointing to feel this way about a store that has been part of my routine for so long. At this point this Ralphs has become more of a last resort grocery store for me. I really hope management takes the customer-service experience seriously because there is a huge difference between being busy and making customers feel like they simply don't matter. I'm leaving this review because I hope something changes. After almost 15 years of shopping here I would love to be able to walk into my local Ralphs and feel like my business and my time are actually valued.

I usually don't leave negative reviews, but my experience in the checkout lane today was completely…read moreunacceptable. The cashier, Deena, was exceptionally rude and passive-aggressive throughout my entire interaction. She constantly made condescending remarks, acting like I was stupid while scanning my items, and kept up the attitude right through to wrapping up the transaction. Having worked in customer service jobs my entire life, I know how tough dealing with the public can be. That's why I always make a point to be polite, patient, and mindful when I step up to a counter. It is deeply frustrating to be kind and respectful from the very start, only to be met with outright hostility and bad attitude for no reason at all. I sincerely hope management talks to Deena about basic customer service standards. Being decent to customers who are being nice to you isn't a lot to ask.

Excellence is one thing that rarely occurs by accident, and if one Ralph's representative is always…read moredemonstrating excellence, it is not a coincidence, but a consistent effort because that is just who that person is! In your Deli department, Chad has always been friendly and helpful, always handimg the most delicious chicken, freshly out of the oven or the fryer. And, when it takes a minute, he doesn't seem to mind when I engage him in small talk. In fact, he reciprocates the small talk as he continues to focus on providing exemplary service! Thank you, Chad! I recognize your efforts And the chicken I receive from you illicits a gavorable comment from my 101yo grandmother, whom I care for. See you next time!

I have been a loyal customer of this store for over 10 years. I have purchased hundreds of bouquets…read moreand countless other items here over the years. Yesterday's experience was so frustrating and upsetting that I honestly don't feel like returning anytime soon. I needed flowers for my niece's preschool graduation. Unfortunately, most of the bouquets in the floral department looked semi-wilted and far from fresh. After searching, I found one bouquet in a bucket that looked acceptable, but it needed wrapping. The bouquet was priced at $35. I asked the employee in the floral department, McKenzie, if she could add wrapping paper. She told me she could, but that it would be an extra charge. I was confused because every other bouquet in the department already had wrapping paper. After I questioned it, she reluctantly wrapped the flowers, but the result was rushed, sloppy, and unprofessional, with visible tape making the bouquet look unfinished and unattractive. I politely asked if she could at least add a short ribbon to cover the tape and make the bouquet look presentable for a graduation gift. She immediately said no and told me she would have to charge $5 for a small ribbon and send me off to front checkout although I always pay for flowers in the floral register . Throughout the interaction, her attitude was dismissive, rude, and unwelcoming. At one point, she even instructed me to stay behind the line in a manner that felt unnecessarily harsh and disrespectful. I asked her to check with a manager. She spoke to someone and returned saying the answer was still no. When I later spoke with a manager myself, I initially received little help. I was ready to leave the bouquet behind and walk out of the store when another manager stepped in and asked what had happened. I showed him the bouquet. To his credit, he immediately agreed that the wrapping was unacceptable and apologized for the experience. He personally escorted me back to the floral department and asked McKenzie to rewrap the bouquet properly and add a ribbon. Even then, McKenzie remained visibly annoyed. The way she handed the finished bouquet back to me felt almost as if she was throwing it at me. That was my final straw. I left the store feeling upset, shaken, and deeply disappointed. One employee's poor attitude can undo years of customer loyalty . I want to thank the manager who stepped in and resolved the issue professionally. Unfortunately, the behavior I experienced from McKenzie was some of the worst customer service I have encountered in a long time. Employees like this can seriously damage the welcoming atmosphere that has kept customers like me coming back for years.

I still like this store, it can help save you money and eat healthier…read more I keep an eye on the flyer because they have a great selection of yogurt, labneh and cheeses and if you can get it when it's on sale - even better The store must be getting more popular because lately it's been crowded - I need to figure out when the off times are I always get pita here - a deal of a price - and I Pair it with labneh and veggies for my healthy roll up sandwich lunches for cheap! Love their selection of fetas- the nice lady even let me sample a piece of one I had not had before so I could make sure it would work in the dish I was making They have a wide variety of items - last time they had my favorite brand pickled green tomatoes so I treated myself I even noticed they have graffeo coffee in the deli section so now I can pick that up locally and don't have to have it shipped to me

THE WORST customer service from any grocery store in the Santa Clarita Valley…read more On Sunday, I went in and Frida was extremely rude. She had no sense of urgency when assisting customers. While I was waiting at the register for her to ring me up, the least she could have done was acknowledge me and say she'd be right with me, but instead she kept talking with her coworkers. Once she finally started ringing me up, she began grabbing the hand basket on the conveyor belt and mumbling to herself, seeming upset. I mentioned that everything I had was already rung up and that the basket wasn't mine. She then started shouting at me, saying she knew that. Then, when it came time for payment, she began shouting at me again because apparently I was "taking too long," even though the screen was prompting me to wait for the cashier. She kept yelling that she was waiting on me and telling me to "go." When I called the store to complain, the floor manager said she would pass the message along and that the store manager would reach out. Well, here we are four days later and still no call from the store manager. I have only visited this store a handful of times, and every experience has involved awful customer service. I will never shop here again. That was the last straw. If employees don't want to assist customers, then please consider adding self-checkout stations.

The prices advertised are rarely generated properly at the register…read more I bought flowers that were incorrectly priced. The checker, Hannah was very nice when i went back to tell her after already paying. The manager or whoever worked the other register that was above her was unpleasant. She tried to tell me the balloon changed the price however the same flower bundle she scanned didn't change that. Then she wanted to comment that I would need to pay tax so the price would be different. Customers shouldn't be treated that way when the error is in the stores incorrect pricing. Mistakes are made and people are understanding so no reason for unkind management.

I double dipped today bc they have really good deals errrrrrrry week. They had a deal w/their…read morewatered bottles for 2/$5 that's a steal I bought x6 yesterday and x4 today. Limit is 6! I also got a couple other thangs too.

I I would like to recognize Gina at Trader Joe's for her exceptional customer service and…read moreprofessionalism. Every time I visit, she consistently goes above and beyond to make each customer feel welcomed and valued. She always has a warm smile, a positive attitude, and is eager to help no matter the situation. What stands out most is her genuine kindness, patience, and willingness to assist with anything--from answering questions to helping locate products or simply making someone's day better with her uplifting energy. It's clear she takes pride in her work and truly cares about the customer experience. Employees like Gina are what make Trader Joe's such a special place to shop. Her dedication, friendliness, and outstanding service deserve recognition. Thank you for all you do!

So this is my local Trader Joe's and aside from parking, which is just a little annoying sometimes,…read morethis Trader Joe's is amazing. The staff is what really sets this location apart from others. Everyone is so friendly and helpful. Above and beyond what I usually see at other Trader Joe's locations and that isn't saying anything bad about any other location. I love so many of their speciality items and can't get enough of the almond Kringle, which is not available all the time, they seem to rotate through the many different flavors, right now it's pumpkin.

The quality of meat is the best in the area. The to-go food is delicious! Our favorite is the fish…read morecake kimbap and the fish cake banchan. The staff is so kind and helpful.

Santa Clarita, we can't mess this up! We have a legit Korean meat market tucked away on Cinema Dr.,…read moreand yes, I'm talking about Angus Meat Market! My kid got a hair cut next door and I was curious about this place. I stumbled in and was pleasantly surprised by their premade meals selection and even Korean bbq side dishes! The meats all look really good, but because I wasn't prepared, I only walked away with some marinated spicy pork, some bulgogi glass noodles and some pickled sides. I will return to conquer more meats! We had it all for dinner and it was delicious. Highly recommend and keep up the good work Angus Meat Market!

Love the deals Walmart offers. Many times cheaper than the regular stores or even Sam's Club! A…read morevast selection of goods keeps me a returning customer. But the ONE thing that concerned my friend & I was the fact that items such as deodorant, which we both needed, is locked up & an employee had to get it & box it for us...due to SHOPLIFTING!!! They also have to keep the doors in that section LOCKED because of this!!! Also, some of their employees here are not very friendly & should get the sticks out of their butt & treat customers with RESPECT!!!

This Walmart is large. They frequently move things around but they do have a large selection of…read moreboth fresh food and dry goods as well as all the other usuals. The parking lot is always an adventure. They do have electric charging stations available. One thing I've noticed is they tend to have THE SLOWEST cashiers. I tend to opt for self-checkout because of this. It's not just a bit slow- it's comically slow. Almost like they're trained to be the sloth from Zootopia. It's all of them. Not just one, which is why I think they're trained to go slow. To keep them from making mistakes and prevent loss issues possibly (?) but it's almost like a running joke now when we have to use a regular register. They take each item and look at all available sides before even attempting to scan it. Just give it a shot! Wave it in a circular motion and usually it will scan. I don't know why it's done the way they do it but watch next time you're there. It's kind of funny. I'm usually not in a rush so it's fine. Walking in there has always been a TERRIBLE sewer smell. I don't know where it comes from but it has been consistent. Sometimes worse, sometimes less depending on the breeze but always present. Everything is locked up and getting someone to unlock it makes it hardly worth the item itself. I've stood 10 minutes waiting and given up. When you do find someone they are less than pleased to assist. Wish I could say nice things about this location but they make it hard!

Love going to this location, Dave is always super helpful whenever I'm here, nicest gentleman in…read morethe store and if I have any questions he's always there to help! Awesome guy goes above and beyond

Wonderful attentive staff! Dave at the front is always so kind and caring to us, as are many of the…read morecashiers.

I've been going to Smart and Final more lately to get groceries as an alternative to Target or…read moreWalmart. I like that I can get some items in bulk without having to get big portions of everything. Prices are reasonable and there are usually good sales too. The produce is hit or miss. Sometimes it kind a little iffy. But I'm usually able to get the basics with no issues. This is also a good place to get paper goods and things like that.

Third rate. Line of 12 people with one checkout vendor. Each person could have been carrying 30 or…read moremore items. They would not get another cashier. Not just once but this has happened a number of times. I have now learned my lesson and stopped shopping here.