Every single time we go to this pharmacy they always get something wrong, and then just throw some excuse as to why it's wrong. It's never their fault. And is it so hard for anyone back there to ever seem friendly?! read more

Rather disappointing to see the cashier serve a intoxicated individual at 8:30am especially when she was made aware he was driving. When asked about it after the man left m, opened the large can of beer and getting in his car to drive even drunker around Santa Clarita. It is in fact illegal to sell alcohol to anyone intoxicated regardless of if they are driving. When cashier was asked to call manager she refused! read more

The Pharmacist Morgan was very rude. I arrived for a consultation at 5:53p for a fractured wrist in which the doctor recommended a brace. I explained my situation and she basically told me that she couldn't help in so many words. Seemed overwhelmed and annoyed that I even asked her within the last 10 minutes of closing. So I sat in my car and called the doctors office only for them to tell me that I can use a brace for carpal tunnel and CVS should have it. I went back inside to confront Morgan but she was closing and I decided to allow her to leave work peacefully. However, this review will be here so that everyone knows how I was treated. She could care less about what I came in there for. I also work in the medical industry- fast paced and stressful at times. I audit laboratories that hold 9 million patient samples and would never lose my patience with a client or treat them as though they are inconveniencing my life. Maybe she'll be more gracious moving forward and if the pharmacy needs to close by 5:55p to help Morgan then it should be considered. FYI - I have time stamped proof of my allegations. read more

This is a pharmacy review - Extremely disappointed at the incompetence and rude treatment from 2 people at this pharmacy. I came in to fill a prescription for my family of 3 and the first woman that helped me at about 7:30pm appeared bothered to be helping. She gave attitude while inputting the information in her system. I asked the approximate time they would be ready just so I would know and she made sure to tell me the meds would take about an hour to be filled and that they closed at 10pm but made it seem like I should just come back tomorrow. This could not wait until tomorrow, we were all hit with covid very badly. I came back an hour later and only 2 out of 3 were ready. I came back 20 minutes after that and the next man that helped me asked me to take my mask off like it was bothering him that I was wearing it. I told him I was sick and could not remove it. Finally got the meds and went home only to find out that my daughter's liquid med did not include a syringe to give her the med, luckily we keep extras at home. Now for the other 2 most important meds, the Paxlovid we got was expired!!! Expired 5/23 and it is now July. They also crossed out the expiration date on the outside of the box to say from 5/23 to 5/24, this just does not sound right to do. Not sure it may still be ok to take but thought I would mention this due to all of the frustration from this experience. Will not be coming back to this location that shows zero empathy for people that are sick and that only care about closing up and going home. CVS hire people that are right for this type job who actually enjoy helping people who need it. read more

Incredible slow in getting vaccine. Bad service. Took an hour to get vaccine. The guy moved like molasses.

Worst cvs!! Dirty and unorganized!! Nasty!! The manager and the people tried to help but doesn't help anyways. Just want to ask the question that they asked. read more

This pharmacy sucks they only have one pharmacist and he is talking to this one guy for 20 min and there are a lot of medication that he needs to verify and won't step away to do it read more

I should have read the bad reviews before I went here to fill my prescription. I waited 45 minutes only to get told that only one of my two prescriptions was covered by my medical insurance. I was then told I could call my insurance company to ask why it wasn't covered. I asked if they could check again since it seemed unlikely that my insurance wouldn't pay for prescription Ibuprofen. I was then told again that the insurance didn't cover it, but I could pay the full price without the insurance. I paid the full price for the medication and left the pharmacy and called my insurance. Turns out that CVS didn't even run it through the insurance, they only ran one prescription! WHAT!? I called CVS back, they did not apologize. Instead she said that "no one told her that I had more than one prescription". I don't really understand this response. Is it possible that I am the first person to be filling more than one prescription at a time???!!! She then said that I could get a credit for the amount that I overpaid, but I had to come back in person. SO inconvenient! I went back and got the money credited (I'll have to wait and see if I actually get the credit) The Total time dealing this was 2.5 hours. It was such a huge waste of time and so frustrating! All my time today spent driving back and forth to CVS, calling CVS, calling my insurance company, waiting on hold, waiting in line at the CVS multiple times. The people that work here are just bad at their jobs! I have never written a Yelp review before but I figured maybe I could help someone. Please, please avoid this place.... it's awful. Message to "Barbara" : If you hate people so much, don't take a job in customer service. Do everyone a favor and quit and go somewhere where you are alone at work and you don't have to talk to people. read more

Lost honeymoon photos... I am disappointed in CVS's lack of regard for the human aspect of business. I used to enjoy going to this CVS. We dropped off our camera to get some honeymoon photos developed and got a receipt for it. A couple months later, we realized we had not heard back, so my husband called. He spoke to the manager and the manager said they had no documentation of our order. My husband provided them the receipt number and the manager told us he would get back to us. We did not hear back. My husband contacted corporate and received an incident number. He called CVS back and he had to explain the situation to someone new. He provided the photo receipt number and the incident number. The manager called us back and left a voice message saying that the photo company they sent it to has no recollection of receiving the order and suspects that it was lost in the mail. I was upset and asked friends who work in retail management what I could do. I understand that they were lost and those things happen, but my priceless memories were lost too. My friend said that most companies will allow you to file an insurance claim for damaged/lost items. So we thought we'd give that a shot. My husband called the manager back a few weeks later and a cashier answered. She was not welcoming, and transferred him to the store manager - this may or may not have been the same manager we spoke to a couple months before. My husband had to explain the situation a third time, and he provided the photo receipt number and the incident number. The manager had to review it again and said he would call us the next day. The manager called us back and said that USPS lost it. He continued and said that on the photo receipt, we basically signed a waiver saying that anything that happens to the photos when it's in their possession, it's not their responsibility. They did nothing for us. No apology. No sympathy. Complete disregard for humanity. They didn't do a thing to try to keep us as customers. Like I said, I understand these things can happen and any sort of apology would have made me feel just a bit better. I'm heartbroken that I'll never get to see the memories we captured during our honeymoon. read more

Today was a great day at this CVS! I called this morning about some woven patio chairs they had. I had called every other store in Santa Clarita. Brandon the Manager was awesome! He answered the phone. Knew which chairs I was talking about and held them for me. I got a great price! Brandon was even kind enough to load them in the truck for me. Aside from Brandon being awesome. This store is located in Granary Square. While I deeply miss Longs Drug store CVS has come in and NOT been disappointing. They have a variety of merchandise and if you play it right you can get some pretty great deals! read more

CVS Pharmacy - Conveniently located on McBean next to a Ralphs in Granary Square. - Drugstores Near Me - Valencia, California

Very well organized Covid vaccination site. Professional, on-time service. Store has been remodeled and offers some medical services.

I come to this CVS regularly, not because I absolutely love it, but because it's convenient. I don't have any major complaints about it. This location is always clean, they just have a very old, dated decor. I don't use their pharmacy so I can't confirm or deny all the bad reviews about it. I come for toiletries, vitamins, cold medicine, etc. They usually have a decent sale, i.e. buy one, get one half off for CVS rewards members. So that keeps me happy. I'm easy. The only negative I would have is that they always seem to be short staffed. If I ever have a question, I always have to search for someone to ask. There are never visible staff members on the floor for assistance. But besides that, I have no serious complaints. There are some areas that could use improvement, but nothing that will prevent me from coming back. read more

UPDATE Called today to ask for the district manager Sneha Patel they wouldn't give me her number and when I persisted I was given a number that you go to no where. finally I called the office back and I was left on hold for 45 minutes and no one came to the phone I guess the district manager doesn't care either about the fraud that is been happening DON'T BY ANYTHING FROM CVS IF THEY ARE DEFRAUDING THEIR CLIENTS AND DON'T WANT TO HELP YOU DON'T KNOW WHAT ELSE IS HAPPENING ACTUALLY IF I CAN RATE THEM -0 I WILL read more

With exception of one Pharmacist in this CVS (he's always been helpful) I have NEVER experienced such a lack of customer service and down right rudeness. Not sure why I've put up with this for years. Enough is enough! read more

CVS puts their profit ahead of customer service every time. Today I called to have prescriptions refilled. First I waited until all of the COVID information was provided. Then I asked for "refills" - again more COVID information. After almost 10 minutes of this poorly managed phone system, I was told the pharmacy line was busy and to call back again. There is a simpler and more efficient way to operate a menu of options and save the customers' time. But CVS could obviously care less about the customers and their time. And don't get me started on CVS always trying to push more drug sales by refilling prescriptions earlier than needed. read more

Tania is super sweet and overtly helpful. Grateful she's a manager here -- she exemplifies one.

My second attempt on getting a prescription filled today. Was told it was ready and it was waited hours . Second attempt Cindy at pharmacy just rude. My card would not go through on there chip device asked if she can enter it in she said I can't touch your card. That's the first I've heard of that. After two registers and multiple times of trying it goes through. But as I'm trying all my attempts she goes to tell me to get off my phone so she can help me. read more

CVS Pharmacy - Drugstores Near Me - Valencia, California

The pharmacy at Granar Square in Valencia is the worst I have ever been in - and I don't know why I even bothered to try them again- They have zero customer service skills- do not acknowledge that you are even in a line- I have had all of mine and my families Rx transferred to the Walgreens on Lyons avenue - where you can at least be acknowledged at the Rx. This is only for the Rx at this store - they say hi at the front when you come in, but they are all rude in the Rx- The definition of insanity is expecting a different result - then I was insane for going in here to buy Zyrtec D at the Rx- Was totally ignored after being the only one in line for 10 minutes- I will drive past this store in a hundred degree temperatures to go anywhere but here- too bad- I always buy things I don't need when I'm at the drugstore - too bad for you read more

Called to see if my prescription was ready. I was put on hold then hung up on. Called back, answers then immediately hung up. Poor customer service, frequently encountering problems with my refills.. People's lives are dependent on their medication, their service should be criminal. read more

I practically live at this store. Yes they are slightly more expensive than a Walmart or Target BUT if you are signed up for their extra care rewards they actually end up being way cheaper than other stores. Their extra care rewards provides users with tons of coupons & you are able to use multiple coupons at a time. You also can earn cvs extra buck rewards which is basically cash to shop with in the store (these are very easy to earn.) read more

Just got a prescription filled at this location. My experience was great. Woman at the pharmacy was very nice and helpful. Maybe I picked a good time, but the wait was not long at all. read more

Customer Service, at its worst. Lost a customer for life! Sanitary: is key to any medical business, and from my experience today, I saw an employee sick as can be touching pills and boxes of medicine for patients with bare hands (no latex gloves). She was coughing, trying to sniff and clear all the mucus in her nose over the pill tray, she couldn't breath through her nose so she was only breathing out her mouth(you could see her deep breathing)! Then while patients are waiting in line, your employees are on their phone showing other employees pictures, going between the medicine racks to text. And the icing on the cake! Customer Service: All I know is every single employee in that pharmacy has an attitude, like they have one foot in the pharmacy, and one foot at home. Qualifications and a health code needs to be established, or reestablished at this CVS Pharmacy! read more

If i could give this store no star i would! Not only do they have bad customer service! Also they have a nasty store! There's rat droppings on the floor whichis very visible to customers and the manager doesn't seem to car at all! I've been to a lot of cvs and never had any issues! But this place is like soooo different from all the cvs i have ever been to! This is such a horrible experience and place!!! Never coming back to this cvs! read more

This review is strictly done to let people know that are in pain are going for medication pick up I was there to pick up my medication after seeing doctor They told me first it was ready so I went there and after reaching there they said it's not ready so I went there after 30 mins Again when I went there , there was huge line and the messed my prescription and gave wrong mediation and to fix that they took 20-25 mins And I was standing there with my pain Very bad customer service and management read more

I am a true believer that great businesses are many times the result of hiring amazing employees. The minute clinic at this CVS location I visited today was very convenient and NP Michelle provided stellar service. I would recommend this location to friends and family and will certainly return whenever I'd require any of the services provided.I read more

Cosmetics I came to see if any of the new cosmetic releases were available. Other CVS locations had the latest Maybelline, L'oreal, Wet N Wild, etc. on display. When I came here, there was really nothing new. Only new Maybelline lip glosses. It was very disappointing. I came to do a return, the transaction went well without a hitch. read more

I don't understand why you are giving the photo service if you take shity photos. I spent $15 for two blurry photos and the person who was taking the photo was showing impatience during the process. Anyways, if you are doing it to make money, please do show a little bit professional aspect. read more

First time coming to the Pharmacy and I actually enjoyed it. People need to have patience. I had to wait a bit because I was new and my doctor just sent my prescription. I didn't mind it. Everyone was nice. The ladies were VERY busy and still managed to deal with impatient people. Overall enjoyed my experience and will be back. read more

Terrible!!! The pharmacy service here was bad, but since this became a CVS it has gotten worse. There are long lines, long waits and the staff have attitudes. Co-pay on a prescription went up to $50 for some reason. They claimed it was due to a change in my insurance plan for the new year. Since then, I transferred the prescription to Vons pharmacy on the Old Road. Not only is the service 100% better there, but according to them my co-pay for the same med is only $5. I have now transferred ALL my prescriptions out of here and am much happier. read more

just a bad experience every time. ended up waiting an hour and a half for my medication today for no apparent reason. they don't care if they waste your time they just sit there laughing while they cash in their $50 an hour. not to point and complain about pay but if you're going to be paid so well at least act like you care about the community that makes that possible. and that's coming from a fucking socialist read more

Barbra who works at the pharmacy is amazing. She went above and beyond to get my newborn son a discount on his expensive medication. We left and she received a call from the manufacturer with a better discount and called us to come back to get money back. I was so grateful, I will always remember that. Thank you!!!! read more

Linda at CVS was extremely helpful, friendly and knowledgable! Learned tons of great info about how to best maximize my coupons and the various extra care benefits available. Such a pleasure being helped by her and she definitely is a great ambassador for the store! read more

After my phone call just now it was time for a review. This is my regular CVS. All of my prescriptions come through here. My insurance insists on CVS. I waited an hour today to ask for my prescription once again be filled WITHOUT insurance. They will not cover it. After I was asked multiple times what med after stating it and then saying it's the o my one you have sent in there today waiting for me she put me on hold out of nowhere. I was sent all over the store. Once I finally made it back to the pharmacy the woman was an absolute jerk. She wanted me to know it's $314. I said no not with good rx. She then gave me a quote for 114. I said I'm looking at it and it isn't even half of that. She wanted my good ex info which is ALREADY THERE. I said I'm not opening anything else on here and I accidentally hang up. I'm not sitting on hold for another hour to do this again. I finally said forget it. I'll fill it at vons where it's 1/3 if the price anyway. This store is always a nightmare. Every time I have to do anything with them it's a huge issue. Save yourself all the trouble and headache. Go anywhere else. read more

Susan was great, very patient, and actually went the extra mile when she didn't need to

I went to Granary Square CVS for my Covid vaccine and they were amazing. They were very organized, professional, and the appointment went seamless. I was nervous and uncomfortable about getting the vaccine but the staff made me feel at ease. The pharmacy manager as well as the employees behind the counter were very helpful in processing my appointment and sending me over to the minute clinic area. The nurses explained everything to me in advance. I did not even feel the needle! There was a lovely woman who stayed with us outside of the minute clinic while we waited to make sure there was no reaction. She was very Organized, friendly and talkative and truly kept an eye on us to make sure that we were not experiencing any side effects. She is a gem. I admit I was experiencing nervousness and anxiety prior to my appointment but the CVS staff and nurses made me feel comfortable and confident in the whole process. Thank you! read more

I am new to the area and moved my pharmacy to this this location. I am extremely disappointed with BARBARA in the pharmacy area. She was rude, unprofessional and had a nasty attitude. This lady that was in front of me waiting to be called completely avoided Barbara and ran to another staff member. We both were listening to her be rude to many customers. I did not want her to call me but unfortunately, I was the unlucky one and got paired with Barbara. She seems to hate her job. I asked her a simple question and she raised her tone of voice and just gave me a nasty attitude. Is it so hard to be nice now and days?? You are working with people on a daily basis- being friendly is part of the job. Barbara I hope that you read this and change your attitude in the work place. There are people that are going through tough times. You being NICE and giving them ONE SIMPLE SMILE could make their days a million times better. Just like it could've made mine but instead you decided to make my day worst! Thanks. read more

Lovely staff, great selection, always busy but very good pharmacists. Lots of parking nearby. Very nice cashiers - the other day I brought in a coupon that was 1-day expired and the lady at the register did an override so I could still get the discount and she was more than happy to do it. People who work there couldn't be nicer. FYI: Extremely convenient to get to from CalArts. read more

Love this CVS. I normally find everything that I need. The pharmacy employees are friendly and help get your prescriptions to you as soon as possible. The workers at CVS are all professional. I enjoy coming to this Pharmacy. read more

Every time I go here, I regret it. I've been living across the street for 3 years, and in that time I've been here maybe 6 time, have had six cashiers, and six disappointing experiences. This last time I went to get photos printed and the machine spazzed out, so I was waiting to ask a question to the cashier. There was nobody in line so I figured I could just wait and ask a question. No no, in fact the cashier flat out ignored me and when I tried to ask she told me to go wait in line. There was one person in line and two cashiers. So I go stand in line, it takes, no exaggeration, a full 3 minutes for the customer to buy a pack of M&Ms. So I get to the front and ask my question, which took about 2 seconds to answer. So I walk back over to the machine and press a button, my receipt prints, and I walk back to pay the bill. That whole process takes maybe 10 seconds. The cashier asks me to go stand in the line again, and in the last minute about 5 people got in line and the second cashier went on break. I've had enough experience here to know that 5 people in line and one cashier means it's going to be 20 minutes until I check out, so I left. This is my most recent experience, and it's not even close to my worst. read more

Seriously this is for whoever (managers) allows for cards you sell..Why is it you allow so many Halloween and Thanksgiving cards to be sold but sell only 4 Sympathy cards and those would be the $7.00 Papyrus cards that are just general sympathy. How can you justify removing ALL real sympathy cards (you know the ones directed about the loss of daughter, mother, father, son etc) to display and start selling Thanksgiving cards when its only mid-October? You would make more money keeping sympathy cards out instead of putting Thanksgiving out so early and displaying what looks like 50 different Halloween cards. Yes Im disgusted with this choice this CVS managers have made. Wont be back, will go out of my way to use Walgreens or some other drug store, no common sense with whoever runs and manages CVS on McBean Hwy in Valencia. read more