Went looking for a few items for my husband for Father's Day. I was able to get most of what I needed for him there. I like these stores that have a little bit of everything. This location is maintained pretty well. Staff is friendly enough as well. If you see something there that you like, grab it because it probably won't be there when you go back. Parking is plentiful in a large shared lot. read more

I've always shopped here, never had a problem here before, I bought a pair of shoes that I couldn't handle walking in, went to return them, they said they were non returnable because the soles of the shoes where dirty.(They just had a little bit of mark on them). I asked to speak with a manager just to make the return because I'm not keeping shoes I can't use. The manager already had attitude when he walked up, told me they won't return them for the same reason, I asked if I brought them back cleaned would they accept them to which he just said he wouldn't but maybe another Marshall's would, I said it was less than 30 days ago that I bought them though I haven't even used them, he gets more attitude and disrespect in his tone telling me they aren't able to resell them. Which they can and also quite frankly isn't my problem anyways. I told him half the shoes that get returned are unsellable though, to which he asked if I wanted to walk over and show him which specific shoes are unsellable. Which is actually extremely crazy and I told him no I don't need to go pick out the individual shoes that I think are unsellable. Creating a completely unnecessary hostile environment for no reason. I walked out because who even talks to people like that over a return. I'm not upset about the return. That's not the issue it's the lack of respect. What kind of manager actually acts this unhinged. Customer service skills are completely lacking here. As someone who's worked retail and management previously. This is extremely unprofessional. This location needs better communication and management skills. I don't know the managers name but he clearly needs to be replaced if he can't do his job correctly or without berating customer. Unreal. read more

I was at Marshalls. This store was fully stocked I have been in many in LA that were not this stocked. I went to the mens section to get some shorts for my sons for the Summer good selection. I also saw a lot furnature for homes but I will use for my office. I saw a lot items I was not shopping for but need and had good pricing. The staff was very friendly. I came here to go to the Nike store but they were closed I'm definitely coming back. read more

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After Friday night, I'm a Marshall's girlie. It was my first time shopping here and I found such a cute dress. Loved all the cute dress options and nice heels! Good service and great value also. My dress for dinner was $20 and my sister's was $4! Can't beat that! read more

Looking for some items for the Spring? This Marshall's is well stocked and organized with cute fits or home items. The line gets pretty long. An average of 15 minutes waiting on a Saturday afternoon. The dressing room was a negative experience. Racks are filled with unwanted clothes. You have to hang your clothes on a rack for the associate to count them. Penny, according to her name tag, was rude. No greeting and inspecting my items like I'm trying to hide something within them. Changing room stalls were filled with dust and hair particles. When leaving, penny was still there. She caused a back up demanding everyone (those exiting and entering) put items on the 1 rack so she could count them. Also emphasizing that the cameras are watching us. Seems like penny needs training on customer service or to be kept on stocking duty. Such an unpleasant experience with her that I didnt want to bother trying on some other outfits I found. So, may update what the return process is like. But happy with the cost and quality of the items I found. 4 office pants for less than $90 read more

Marshalls - Front of store - Department Stores Near Me - Stevenson Ranch, California

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Another great Marshalls! I found several items here in my size that I love! The sales rack had some great finds. I had about 30 minutes to peruse the racks before a yoga class. I would have preferred 2 hours...just sayin...LOL. It pays to visit a few times a month since they restock often with new finds. Nothing is better than finding that "one special" item! The staff were very friendly and helpful. Check out was quick which as any Marshalls lover knows isn't always the case:) Plenty of free parking in the lot. read more

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Headed to this Marshalls on my way back from LA and was looking through the aisles and don't see much difference than the one in Bakersfield except they're more Los Angeles based items mainly sports related items l(check the pics) the location is clean has a good selection and they are pretty on par with the prices you would expect from Marshalls I still like the one on Ming Avenue better as I found many more things there but then again I visit a lot more. Customer service exemplary there's always people easy to find that can help you looking for ,You go check for yourself especially the jewelry section which has a bunch of Invicta watches for men and women as well as a few Gucci items. read more

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My wife and I stopped by this Marshalls store yesterday so I can look at some shorts. I wanted to see if this store will have some Nike shorts for some good prices but I didn't find any. It could be because there a Nike store nextdoor that I was already planning on visiting. There a lot of parking in the plaza this store is in. This store is big inside and has a lot of stuff to offer. There are staff throughout the store if you need any help. The store is nicely organized and I didn't see one piece of clothing on the floor. The dressing room is on the right side. My wife was going to buy something but then saw the long line at the checkout so she changed her mind. There no self checkout station here so just be aware that you might have to wait a while. read more

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The old woman working the fitting room needs to be replaced with a different worker. She's given both me and my mom attitude about the clothing we're taking in. She forcefully takes the clothes away from me to check them one by one. read more

My wife tried to return a jacket that she bought two days earlier from another Marshalls location. She had only tried it on at home and decided it wasn't for her. The manager (his name is Gonzalo) refused the return, saying the jacket looked worn. The bigger issue was the way the situation was handled. The attitude was dismissive and unprofessional when we simply asked for an explanation of the policy. Instead of clear communication or basic courtesy, we were met with rudeness, which was unnecessary and embarrassing for my wife. We then took the exact same jacket to the Panorama City Marshalls just 20 minutes later and they processed the return immediately with no problems at all. That confirmed for us that the issue wasn't the jacket; it was how this location treats customers. Very disappointing experience, and we won't be returning to this store. Please avoid Gonzalo and this store at all costs. read more

Marshalls - Department Stores Near Me - Stevenson Ranch, California

First time at this Marshall's and I really liked it! It's mainly clean organized, when they're restocking the carts take like half the aisle. Not any crazy finds but was able to get a couple of things. I'll probably go back once it's deeper into the next season read more

Marshall's always has the cutest baby girl clothes that are just different than the basics I find at other places. Love the brands and prices! They keep the store clean and organized! read more

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GETTING HERE: I recommend navigating here from the 5, unless you're local and can bypass the freeway. :) It's located on The Old Road in the Stevenson Ranch/Valencia/Saugus area in the huge strip mall. It's a few stores down from Wal-mart and Ross. REVIEW: IMO it's hard to review a retail business such as this, because in my return visit it could be absolutely a 5 star visit. Such variables can include employees attitudes and demeanors, if the store has just received a shipment of items, whether it's a random Tuesday morning or a weekend visit. Just so many variables that can effect a review. But, for this purpose of this review, this visit to Marshall's was a solid 3.5 experience, so I will round up for good measure. Yes, it was packed because Thanksgiving. Yes, there were 8,000 people inside and it was a tight fit inside the store. That's neither here nor there for today's review. The employees were hustling. Absolutely hustling. I made a specific effort to greet the cashier and wish her a happy rest of this weekend. A little kindness goes a long way for everyone involved. As it is Black Friday weekend, their inventory and selection was pretty well stocked. A lot of stocking stuffer tables were spread throughout the store so hopefully you can find some things you need. Personally, I don't plan to shop again until 12/26. :) Values are included in their price tags, and that's always nice to see the savings. (NOTE: I have been coming here since 2018 and have/had several photos attached. They are once again (gone) and not included on my review. The only pics are the ones from today's visit. Anyone have a hack of how to keep my previous pics on Yelp? Thanks!) read more

Marshalls - Christmas towels 11/25/23 - Department Stores Near Me - Stevenson Ranch, California

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I had an unpleasant experience at this Marshall's location due to how a return was handled by the cashier at register #3. (She was wearing a mask and glasses). I attempted to return a bag that had a defect (zipper), which I did not notice until after removing the price tag (I had the receipt). The cashier initially refused the return, stating the bag appeared "used," which was not, and then questioned whether it was even purchased at Marshall's. I explained that I had bought the bag at this exact location and asked if she was not aware of the merchandised the store carried. The interaction went back and forth, and the cashier was dismissive, hostile and unhelpful until I requested to speak with a manager. Only then did she agree to ask for an approval. The manager accepted the return. While I understand company policies, the cashier's attitude was rude and standoffish, and it felt as though my return was only honored after escalating the issue. Also thank you to the female manager, she was very nice and understanding. read more

Like any Marshall's you gotta give yourself a good twentyish minutes to fully shop the store and find all the deals. They have a big selection of shoes but they only had like six pairs in size 5/5.5 to chose from. I really wish they had more of the smaller sizes as everyone is not a 7/8 that shops here. Same with the clothing, there's not that many xs in some of the pieces, so a lot of things don't fit me the way I'd like. I did find some pieces to try on this time, but only left with a pair of jeans. They have a variety of high end and lower end designers here all at a fraction of the cost. The Beauty selection was organized for once, I was able to find what I was looking for on the shelves. Purses are organized by color. Men and kids sections aren't as big as the women's as that seems to be most of the store. Home goods section in the back is decent. Also, they do have quite a bit of cashiers on the weekends, not so many during the week and the line starts forming pretty quickly if it's busy. All cashiers I've dealt with have been nice and helpful, and you can actually find staff on the floor who will help if you need it. read more

La tienda de Santa Clarita ubicada en Old Road, la he visitado muchas veces a lo largo de 10 años, nunca antes habia tenido alguna situacion que mereciera una mala critica, al contrario, normalmente el staff es profesional. No fue así en esta ocasión, tuve que devolver unos productos que habia pagado con mi tarjeta de TJMax, segun la cajera no los encontró y me pidio mi Driver License ID, en eso se acerca la asistente de manager, su nombre es Marine, quien fue extremadamente ruda al devolverme las cosas que necesitaba devolver y aunque le expliqué que habia perdido mi recibo, dijo abruptamente "Hasta que encuentre sus recibos, le devolveremos el dinero", su actitud me pareció innecesaria. El asunto se resolvió fácilmente, cuando otra cajera que fue testigo de la escena, pudo ayudarme sin ningun problema. I've visited the Santa Clarita store on Old Road many times over the past 10 years. I've never had a situation that warranted a bad review. On the contrary, the staff is usually professional. This wasn't the case. I had to return some items I had paid for with my TJ Max card. According to the cashier, she couldn't find them and asked for my driver's license ID. At that point, the assistant manager, Marine, approached me. She was extremely rude when returning the items I needed to return to the store. Even though I explained I had lost my receipt, she abruptly said, "We'll refund your money until you find your receipts." Her attitude seemed unnecessary. The matter was easily resolved when another cashier, who witnessed the scene, was able to help me without any problems. read more

Terrible store don't want to accept return of cologne that's been open , only the plastic was been open Don't shop here and any Marshalls , I will not coming back and tell my friend not to buy to any Marshalls or TJ max read more

These is one of the few Marshalls that is worth rating five stars. For location, variety, and they actually have more than two cashiers.

Cashiers refused to return Homegoods item with a Marshall's receipt. I thought you can return a HomeGoods product to any Marshalls, TJ Maxx, or HomeGoods location. These three stores are owned by the same parent company, TJX Companies. As a result, they have a shared return policy that allows customers to return items purchased from one store to any of the other stores within the same brand. read more

Maybe they're just short staffed, but this store seemed pretty disheveled and sizes in wrong places, or hangers marked with one size on clothes of a different size, then hung in a third wrong size area. I kept picking out items missing price tags and some even missing security tags. When I made my way to the registers I was 4th in line at 2pm, with a full store and 1 cashier. Floors are pretty dirty and they don't seem to clean dressing rooms regularly. But the staff is friendly, so there's thaaat.... read more

Super clean, Customer Service is good , variety of selection. It's always nice going to different Marshall's in different cities. Once you walk in your greeted with smiles from employees an hellos . Store is really clean nothing on the floor. It's a big store there's a lot of variety to choose from. It's set up perfect the lounge is separated from the causal clothes so your not in one big area. The home department has a variety of comforters multiple colors and sizes. They do allow certain amount of people in the store , they are following social distance guidelines. Only issue I had was when ask if I want to apply for a card I decline the cashier didn't take the no she kept asking an telling me the cons of the card , I explain my building my credit score back up . She said it doesn't hurt my credit score it will make it better . She needs not to tell people the false info. read more

Marshalls - Department Stores Near Me - Stevenson Ranch, California

Terrible accusatory service. The cashier that processed my return spoke in another language than English in front of me to her colleague and then denied it. The colleague then approached me and stated to me, "they are used", referring to the boot I was returning with a receipt that I had been contemplating keeping. This made me feel incredibly uncomfortable especially with the talking in another language. They did not ask, they stated, making this an accusation. She could have asked and I would have informed them that I tried them on several times in my home but had but actually wore them. I hope that you can understand how their inappropriate behavior made the customer feel. read more

The good: Marshalls is great for good deals! They have a great assortment of men's and women's shoes that are in style and are trendy. I think their shoes are nicer than the shoes at TJ Maxx and Ross. My husband got some Nautica slides here for under $13. It's a great place to get seasonal decor as well. They have a huge assortment of pumpkin-shaped things right now for the fall. I'm always shocked by the number of things these stores carry for seasonal decor. It's also a great place to get workout clothing and accessories. The lady cleaning the carts was really friendly and cheerful. She greeted us immediately upon us entering. The store is easy to navigate and was well organized. They have a ton of young men's t-shirts that were pretty fun and retro. The bad: The cashier lady was a little passive aggressive but that's honestly better than being aggressive. The interesting: A lot of us know that Ross's slogan is "Dress for Less" but did you know Marshalls' is "Your Surprise Is Waiting and Never Boring, Always Surprising"? read more

Unfortunately this is one of the nicest Marshalls always got stuff I want but.... Don't need they have more of a variety than the one in Bakersfield don't get me wrong I can do damage at the one in Bakersfield when u in a Marshalls for more than a hour they got to much to chose from lol definitely will go back read more

This was my first time in here. I went in looking for some accent furniture and they do have some pieces. But they are a bit pricey. It seems most small furniture pieces are expensive (end tables, benches, etc.) There are a lot of clothes and shoes to choose from as well as beauty products. I grabbed a body wash that Amazon sells for $18 and Marshall's had for $6.99. The only thing that bothered me was not the stores fault. Some woman had her 4 yr old son screaming at the top of his lungs and never reprimanded him. It was almost enough to walk out without buying anything. Some people. Plenty of parking and the store is kept clean. Associates seems to me nice and helpful. read more

I am not a Marshall's shopper, but when you forget to pack something for a trip and Marshall's is in the way, you stop. The location is clean, and as organized as the night before Christmas Eve could be. The cashier that helped me was nice. read more

It was quite a dry from where we would come in from but we were in the Baul to visit another store. We stopped in Marshall's to check out their assortment in their home items requite nice. Knowing I would have to figure out a way to get them back home, I left them in the store. The clothing choices were not quite must be nor wear the shoes. They had some really nice hair products but again getting at home. The bathrooms were pretty clean and the staff was cordial. This mall has the best view ever. read more

Very rude did not let me purchase my items and telling me to go get my card I can't use my digital card

I was shopping at Marshall's Stevenson ranch. I found some clothes and went to the dressing room to try them on. The women behind the desk, her name was Marie was talking to another employee about all the bratty kids in the store and than looked at me and started ranting about making sure I put everything back on the hangers after trying them on and said that was her job. I had a problem with her when I was last in that store. She's very rude and should not be working in customer service. I've been shopping there for a long time but now I don't want to go back there. I know the manager there his name is Gonzalo he east there so I had to speak with the women manager. read more

Horrible customer service!!! I had my receipt and tags on all the items I was returning and they could not make an exception of a couple of days over their 30 day return policy!! Wow!! Thank goodness I have so many other choices besides Marshall's where to shop! read more

Today I went there and the cashier didn't have her name but she looks like a manager 4/18/22 @ 6:15 Without any reason she throw my change on the table I asked her why she did that and she told me next time I'll give it to you in your hands and she left First time at that Marshall's I experienced someone so rude specially because she is a manager ... read more

GINA hands down best ever! Super patient and sweet she made our visit very pleasant! Her customer service was immaculate read more

I work in the same Stevenson ranch center. It's been a continuous issue that they can't collect their carts. They'll be scattered across the entire plaza and I've been sent to ask them multiple times as well as my manager has asked multiple times for them to collect their carts. One of them was pushed into my car causing damage and I called the marshals to let them know and it's been a week and the same cart that hit my car is still there. read more

I purchase black charcoal soap from this Marshall's all of the time, most recently two weeks ago. Attached is a picture of bugs I found attached to the soap. I have been using this soap for a week now and washing my face with it! I'm beyond disgusted! They need to stop selling this soap or do better quality control of the items they sell. BUYER BEWARE!!! read more

Marshalls - Department Stores Near Me - Stevenson Ranch, California

I like that it feels like more of a department store than Ross. They have things displayed attractively. I came for home goods, which they have a great variety of. read more

Beauty items are non refundable even if UNOPENED. The receipt does NOT say that. It just says within 30 days with receipt. The store is extremely slow. I was in line for over 10 min with only one person in front of me and 2 lanes open. Absolutely ridiculous and a waste of time. read more

A wonderful Marshall's, as far as Marshall's go. :P I've found lots of great deals here, including fancy creams, lotions, potions for cheap, Estee Lauder travel kits on clearance, and tons of perfume for a few bucks that sell elsewhere for way more bucks. It's big and pretty organized/clean overall, friendly service, lots of convenient parking, etc. My friend and I visit this store at least weekly, and always end up finding lots of cool stuff. We don't BUY all the cool stuff, because we're not trillionaires, but we find it! ;) Worth a visit if you're in the area. read more

This is the marshalls I go to. It has the best stuff ever compare to other locations in LA county. It is cleaner with cuter selections of clothing and better furnitures. I personally have found cute kate spade items, MK, even high end shoes! I can no longer pay for full price knowing I could get so much stuff for a much cheaper price. I personally feel like their winter items are always better summer selections. I don't know why. Very nice jackets and boots. Summer selections are on the cheaply looking side. Christmas time is the best, although the store looks hectic, if you hit it early before everybody else does, you can basically find everything you need for all your family members! read more

Great selection of clothing for women but the mens section can fit in a 7-11. Nonetheless, it's a great place to find some good bargains. If you know what you are looking for, it can be a great place to shop. They have some really good deals in the housewares too. Found some top name German cooking knives that were prices ridiculously low so I bought on! I like shopping Marshalls when I don't have any time restrictions because I can ponder and decide what works best. Good spot, read more

Marshalls - Yeah, I'm in Marshall's. - Department Stores Near Me - Stevenson Ranch, California

Horrible customer service provided by one of the managers named Jackie. I came in with a return from one of their locations in Balboa and she claimed she could not take the items back because the Marshall's in the valley is not the same as the one in Stevenson ranch since they are joined with Home Goods. The cashier was able to scan the receipt and see the items on her end but when she asked for a supervisors clearance Jackie refused. I wanted to know why and I asked for a manager and that's when Jackie came to the front of the store shaking her head in annoyance since she had already told the cashier no. She right away proceeded to tell me that I could not return them there although my receipt which I had and I was showing her said "Marshalls of Balboa" but because at the top of the receipt it showed both stores she refused the return. I contacted corporate and they issued a gift card via email for the inconvenience. I just want people to know that you CAN return your items from the Marshalls in the valley or any other Marshall's here and that management should be better informed. read more