I have purchased a couple of outfits here. Usually, I go to the sales rack to see what they have. But if I feel like splurging, I check out their regular priced items. Sometimes they have the best selection and sizes available at the sales racks. You just have to be patient in looking. And make sure to try them out before buying. Because even though they're your sizes, they are either too big or tight on the shoulder area. It depends on the style. Yesterday I bought 2 lovely blouses. They are not my sizes but when I tried them, they fit right. It was a good deal too. Happy shopping everyone !!! read more

H&M - Featured - Department Stores Near Me - Valencia, California

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Liz store Manager is very rude. Need customer service 101. Did not honor the sales price even though it's store associate mistake not marking the summer clothes down before placing on sales rack. read more

Nothing crazy; A quick purchase at the mall and I decided to post it. H&M may be that final addition to many of our wardrobes.

Affordable clothes that don't look cheap. Known for their basics and a higher end line for women with better quality material and a junior line. Accessories and shoes surround the second floor of this store while the first floor is men's and kids. I usually come in for basics but I always hit up the sales rack, never know what you'll find. Right now they have a huge holiday sale in the store hence my glittery dress pic that I got for $10 on clearance. Side note: download the app to get points for rewards and discounts on certain item sections in the store. read more

H&M - holiday dresses are on clearance, grabbed this one for $10 - Department Stores Near Me - Valencia, California

I had bad experience shopping at this store .I purchased something defective I came back trying to returned the item management were unhelpful and rude...bad experience no going back... read more

I've been coming to this establishment for years. Never had an issue till today. Unfortunately the employee Brenda was beyond rude, aggressive and has no idea about customer service or what it entitles. I came in for a simple exchange. Brenda was beyond mean and inconsiderate. Not only refused the exchange when the jacket os defective amd the buttons are literally falling off after the second use. But she refused yo give her name, said it was illegal. Thankfully another coworker provided info. She also refused to give me the name of her manager. Brenda stated no one is above her and is the boss. I asked kindly for the name or number as I dpnt want to be treated like this or argue with her, just want name so I can leave, stated "oh well, not my problem". Will not be going to that particular location due to Brenda. read more

I stopped by this H&M store to take a look at their easy iron slim fit shirts. Those are my favorite long sleeves shirt here along with their sport conscious shirts as well. I stayed in the men area because I didn't bother to go to the women or second floor. This H&M isn't as big as other location but it was fine. I found the shirts I was looking for easily but they didn't have a lot of different colors. The price also increase as well so I think my best bet is to wait for some deals and just get it off the website. read more

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came in to shop and look for some new pieces in my closet. Came in not knowing what I wanted but the staff went above and beyond with creating outfits and even making me feel a bit more confident with buying items I didnt even think I could ever possibly wear for my age. Although this mall doesn't have many stores to shop I will be returning to this H&M. read more

I am not one to complain. I have worked retail in the past, and I'm a fashion stylist. I work for individual clients now, but I know what goes in to designing, and creating a mannequins look. This manager was honestly obnoxious he talked down to me, I'll post my videos. I don't understand why they couldn't accommodate me by taking off the shirt on the mannequin and putting another shirt on so I could purchase the $10 shirt. Which was the last one in my size. They told me I would have to come back the following day when the stylist had come and rearranged the mannequins or I could order from the app. They don't even order in store for you. So that would cost me gas ($6 a gallon) or I could order online and pay the shipping fee ($5) I asked the manager why we couldn't honestly just change the shirt size... but apparently that goes against the rules. It was a $10 shirt and he tried to tell me it needed to be pressed and ironed to be Ready for the mannequin. That's insane you can't even iron the material. Please work on your customer service and training people. My Insta is @lexisedi I have a whole video I posted on it. Now I'm a Karen, thanks H&M I won't be returning to your store anymore. I don't think people understand- there's more shops online and for the customer service to be lacking why would I even deal with that again? read more

H&M - The shirt that we couldn't remove from the mannequin - Department Stores Near Me - Valencia, California

There's levels to customer service, and sure you don't expect the best from a place like H&M, but it's poor. I educated the staff member on why my receipt showed a different card number (Apple Pay), and she made me go through my online banking to show I conducted the transaction with that card. Then when I noticed a shirt I was buying was damaged, the response was "ok, okay". Obviously she should've tried to replace the shirt so I could've proceeded with my purchase. Even a younger/first job staff can be appropriately trained on customer service basics. read more

I was looking to freshen up my wardrobe a bit and my friend is really good with fashion and looking good. He recommended that I go here and it was a great choice! They have cheap prices on most all of their store! And for the quality of clothing.. it's a really good deal. The selection of pants was nice but the selection of everything else left a little to be desired. It seems as though the online store has a lot more(obviously) but I did find a few things I liked. I got 2 shirts and a pair of black jeans, because black clothes are life! I got all 3 for under 60 dollars!! YEAH! They have a little of everything here for men and obviously a large selection of women's clothes for all you ladies. Good place and will come back here again for future shopping trips! read more

Worst humans working in customer service these days. Waited 20 minutes for nothing as the checkout people just sit there staring with blank faces. Never shopping here again. How rude you're employees. read more

Super friendly staff, helped me Find the right size item I was looking for. Store was clean and well organized. I love the fact that I get a discount for bringing my old cloths that I normally would just donate. I love the fact that they recycle textiles. I highly recommend. read more

Horrible customer service. I was mischarged for a shirt and when I went back in to notify the manager I was told it was the correct price. The shirt had no tag and every other shirt very similar to it but different pattern was $14.99 and I was charged $39.99 for a 5-6 boy T-shirt. They were clearly entering the wrong number and would not even do a 5 second google search to see if they could find the item online. I returned it and left and did a quick search and found the shirt on the website and it was supposed to be part of a 4 piece set which I why the price was so high. Common sense is nonexistent in the manager staff as the guy couldn't understand that a boy tshirt was clearly not $40. read more

Nice and organized. But they need plus sizes, they got baby stuff tho!! Someone can relate...umm like Forever... read more

H&M - Shoes shoes and mucho clothes - Department Stores Near Me - Valencia, California

Thank you H&M for hiring people like Alberto. I had the pleasure of him helping me in your store today and it was the best customer service I have had at any of the H&M's I have visited. He took the time and went out of his way to help me with all the items I purchased, and did it with a great attitude and a smile. I will most definitely be returning to your H&M, even though it isn't the closest to my home, simply because of the superb customer service. Thank you read more

unacceptable customer service. i asked multiple workers in the ladies department for help on looking for certain items, only to be ignored. however, i asked another worker in the ladies department, unsure of her name but she was asian, for assistance and she was wonderful! she was so nice and helped me with everything that i needed help with. my boyfriend received the same ignorant treatment in the mens department. both my shopping experience and my boyfriends shopping experience were ruined thanks to those workers who ignored us customers. hope the asian worker who actually helped me is doing fine. never coming back to this terrible place!! read more

This is a good H&M store. The quality and prices of their clothes are excellent. Customer service is not a priority for this retailer. Service at numerous locations I've been to has simply been okay. During my last visit, this store was fully staffed, well organized and most clothes racks were filled to capacity. Their products are fashionable and modern. Side note to those criticizing this chains lack of plus-sized clothing: H&M clothes are designed for slim, slender people. That's the way its been for 70+ years. To put it bluntly, if you are not slim and slender H&M should not be one of your preferred clothing stores. read more

My mother kept telling me that she wanted to get some Christmas shopping done to avoid the crazy rush before the holiday rush in the next couple weeks. I love shopping at H&M but this was my first time at the Valencia store. It has a pretty good selection with multiple floors. Great deals and selection but my only concern was the cleanliness of the changing room. As I was changing my socks I noticed the floor was very dirty and full of dust balls where my socks were collecting all the dirt and accumulated in my clothes when I put them back on, other than that it was a pleasant shopping experience with friendly staff. read more

H&M - Time to go Christmas shopping! - Department Stores Near Me - Valencia, California

My boyfriend and I went in on December 7th and needed a quick exchange but weren't sure exactly how it would work. We only had about 40 minutes until closing, but were able to get it done quickly, and add a few things to our cart that we weren't expecting to (there were some crazy deals for $9.99 and ugly christmas sweaters lol) I didn't recognize the employee who helped us (Lourdes), so maybe she was new, but she was super friendly!! It was a nice experience to have a retail employee be so immediately warm and helpful :D read more

DO NOT shop here. Terrible management completely unhelpful. Just walks away lazily, not interested in helping an issue. Looks like this place has a bunch of little kids running the store. I give this place negative 1 million stars. Manager Jessica so unprofessional! H&M you should be ashamed of hiring someone like that. read more

I had the best costumer service experience ever. Max Gonzalez an employee, helped me and my daughters so much and was so accommodating. While waiting in the fitting room for the girls to try on their outfits he brought me a stool to sit on, then since we had so many items picked out and you can only take 6-7 in the room with you, when Max saw that the girls handed something to me he would bring them another piece to try on. bee attentive but not bothersome at all! at check out he was so pleasant and friendly. Max is the epitome of excellence. thank you Max! read more

H&M opening up in the mall as been one of the most exciting additions! This place is located at the end towards the carousel and occupies both the first and second floor, with stairs in the store to get from top to bottom. First floor is the men's section so I haven't ventured around there much, but upstairs is the woman's section that I frequent almost every mall visit. There's always something new to gawk at and wish for a paycheck to purchase! I'd like to compare this place to Forever 21, it's a similar clothing style, but where more teens shop at Forever 21, H&M carries more for the gal in her twenties. Though I know both age groups can frequent both stores too. I just like H&M more for more business casual attire. I love the black blazer I bought here a few months ago! Dresses, accessories, shoes, boots, shorts, shirts, make up, work out clothes, it's all here. Since it's a newer place in the mall, and probably because the place is so great, there's usually a long line at the register. I've never seen more than 2 cashiers though, work on that H&M! Other than that, this is a great clothes store! read more

The clothes and selection are awesome but the service is awful. I went once a few weeks ago and couldn't find an employee to help me with a size for at least 15 minutes and I wasn't the only one searching. Today my daughter and I went back and the young woman working the fitting room was especially unpleasant. I needed a different size so my (10 year old) daughter went to get the new size for me. When she came back in, instead of offering to help, she chastised my daughter for not being able to switch sizes while in a fitting room...whatever that means. Every other store we went to today (AE and Loft) had very helpful and pleasant employees assisting us. H&M managers- if you expect people to spend serious cash in your stores and return, please spend more time training and developing your unhappy employees to understand that service is everything! The cashier was nice but everyone talking over the walkie-talkie system had HUGE attitude problems. read more

Finally we have H&M in Valencia ., I have been waiting for it . Nice store it's really big . And prices are great . I just love shopping at H&M read more

Horrible service! They had a blouse (medium) in the display window on a mannequin and only one just like it on the sales floor (small). I needed the medium and asked for the display blouse and they would not sell it! Their employees are not empowered to make any decisions, the two I spoke with were dismissive and rude and shame on management for turning down a sale. They won't get my $$$ anymore. read more

Good deals on guys professional clothing attire. Nice enough staff. No hassles. Girl friend loves shopping here as well. Cheap dress shirts and regular Ts. read more

One of My favorite stores. Suprisingly affordable, sophisticated and trendy at the same time. I love buying shirts from there. 2 for $10.00 material is good. The clothes are tasteful. The store make you enticed to buy. The ambiance is rock style meet Beverly Hills type of decor. Sophistication with an edge. Well lit. But didn't like that they have junky dollar deals before you checked out. It makes the whole sophistication thing notch lower to the cheapness of the materials leading up to the cashier. I think they put it there to entire the impulse shopper who don't really care of quality but purchased for just because it happened to be there and it's cool to buy at that time. Widest array of be jeweled necklaces and matching earrings. Perfect for pageant and formal parties. read more

H&M - Edgy trendy grand fashion earrings - Department Stores Near Me - Valencia, California

So I had a great time experience shopping here yesterday. I came in and loved the merchandise. Also very clean and was greeted by an employee. I ended up trying on and falling in love with a dress. Last one instock. I approached the register to ask for a price hoping that it was 80 bucks and maybe discounted. The gentleman that was ringing me up checked and honored the online price. He also suggested o me that if I downloaded their app I could get 20% off. So basically this employee went out of his way to make sure I left saving some money and was happy. It is so rare to walk into a store and feel so special and appreciated. This guy knows exactly what customers are looking for when them walk into a store. read more

Horrible Customer service and Management is WORSE ! Don't waste your time shop elsewhere! I had Stopped by this store to return an item. YES! I Provided a receipt, however my receipt that I had was one that I had gotten AFTER exchanging an item for a bigger size. (Didn't have time to try item on in store). The previous cashier did not hand me back my ORIGINAL receipt which caused a big mess. When I went into the store to actually return another item I had purchased, with the same receipt I had exchanged a previous item for (mentioned earlier) *The then cashier was trying to give me the discounted price of the item, even tho I had my receipt! Mind you I paid FULL PRICE. Of course I'd be upset if someone is trying to rip me off ! I spoke to the store manager which was a female don't remember her name and she started ARGUING with me making the situation worse! She then stated that my receipt was "2 months old " as if I have nothing else to do with my life but go shopping every damn day ?! Okay it's called work, kids, priorities I CANNOT make it to the mall any day! No wonder people shop online now!!! Rude very UNPROFESSIONAL! Terrible Customer service seems To be a TREND nowadays! Anyway these employees are inexperienced and flat out Rude! Shop elsewhere. read more

the customer service is horrible here, on the occasion i came here, i witnessed a few employees blatantly ignoring another employee, this shows the horrible work ethic of the workers. they were unhelpful and unwilling to help and instead talking in a group while working. this is very alarming to see and ive never went into a h&m store and seen this behavior from employees. read more

I had a lovely experience returning an item at the store. The transaction was fast and hassle free. The store is well lit, nicely organized and to top it off, their staff is awesome. H&M hired a gal who is deaf and just wanted to praise them for giving her an opportunity to work. We communicated well on paper and she handled my inquiry thoughtfully and gracefully, just wish I had gotten her name. read more

My first time shopping here, but definitely not my last. Discovered their men's sweaters to have a slim fit which is exactly what I need. I am 5'5" @136lbs and found their XS fit me perfectly. Which is hard for me to find. Plus found the staff to be very helpful & nice. Very Happy! read more

Okay so let me tell you bout your worker Alison, she is the sweetest thing on this planet. Helped me with picking out dresses, finding other options and checking me out. H&M you should give this girl a raise she deserves it! Def shopping without one of your girls can be rough but having her around made it a breeze! read more

Horrible customer service. Called to ask if it was possible to put something on hold if they had it. Left me on hold and then proceeded to pick up the phone and hang up after 5 minutes. I called back and their excuse was "oh they tried to pick up to say we didn't have it." Im sorry but that's not even the slightest bit correct if you pick up the phone and drop it right back on the receiver. read more

Great selection with decent prices. We like this for the kids because there is much to choose from and it's not gonna break the bank.

Staff was very friendly and i love the prices. So affordable. Only thing is their sizing runs about 2-3 sizes too small. Only other thing is there aren't many staff members for such a large store. Otherwise, I'll definitely be back soon! read more

I have been in the store a few times and it's not that it is a bad store it is just a cheap and junkie store. No one to help you out on the floor. Clothes are poor quality. I do not recommend it. read more

I've always had a problem with rude employees that don't want to help you in H&Ms in and around LA. As an avid shopper, I am SO appreciative of the H&M Valencia Westfield's customer service and WILL be doing all of my H&M shopping in this store in the future. Specifically SINA in Mens was amazingly helpful. Thank you Sina! read more

I buy a good amount of things from this store and for the most part I am a fan. The jewelry selection is absolutely hideous it's very VERY rare that I buy any jewelry from H&M. I go for the very affordable clothing and shoes. I'll always keep going there to look for more cute and unique pieces to add to my look. Staff is friendly, they leave you alone and let you shop which is what I always want when going into a store. read more